BB Torch :: Freezing When Phone Is Opened?
Jul 1, 2011
Had a phone call this morning and my phone fronze, didnt display the call screen but allowed me to answer the call.
Ever since then the phone has been freezing when slid open. Its fine when I keep it closed and just use the touch screen though.
Updated to the latest OS last week (V6.0.0.534).
Today I've:
Tried reboot.
Tried security wipe.
Tried rolling back to last OS release.
Tried latest OS.
Nothing works, still freezing when slid open. The screen has gone strange a couple of times, hard to explain but its green/red/blue colour only, and blurred.
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May 24, 2011
I have a Blackberry Torch from Orange Dominican Republic. I unlocked it and im using it for Tmobile....The actual problem is that I want to buy the Playbook and use it with my phone so I went to Best buy to test it... I was able to pair it because I read overthere that i needed the Blackberry bridge... Everything worked fine except the BBM won't bridge with the playbook.. I came home and read a lil bit online about it and noticed that I had to upgrade my BBM to 5.0.3.22 which I did... so when I went back to best buy to test it, I tried turning the bridge on and it froze my phone to the point that i had to remove the battery 3 times... I gave up and left Best buy with no success... I came home and the phone was still acting stupid, so I unninstalled the Bridge...
my concern is... why was it working fine before i upgraded my BBM to 5.0.3.22 (except for the BBM Bridge with playbook)... I mean it wouldn't freeze my torch or anything like that... I'm currently running os 6.0 bundle 695 (v6.0.0.246, platform 6.4.0.105)I really want the playbook but the main features im interested in is to bridge with my Torch..Another problem i have is that i can't download anything from the App world.. I could see apps but when I try to download it will say that the application is not available through app world... I mean ANY app that i try to download.
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Jun 22, 2011
I swapped iphone with my cousin, for a blackberry torch, the phone not that old, 6 months max, but the last week the phone started freezing and crushing, so i looked on fourms, and ended up doing a fresh install off the Os and formated the memory card and did not save the old settings.
But the phone kept on doing the same thing, so i wiped the Os, installed the most uptodate Os i could find, and it still keeps on crashing and sometimes it will do this as the phone loads, as it finishes loading up, or after couple hours.
So its safe to say, it cant be a app, or Os playing up.
Also the main thing i have noticed if the phone stays nice and cool, the phone will work fine, but once the phone warms up a little bit, thats when it starts to crash/freeze/reboot, but sometimes the phone will not turn on after putting the battery back, you have to leave the phone for 5 mins or so.
Could it be a type off thermal cut off to protect the phone? or battery? But the only thing i cant understand is, the phone or battery dont get hot, just warm.
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Oct 12, 2012
I've had my BB Torch for 7 months now and I've always had this problem where it will automatically scroll through the icons or scroll down through the messages if I happen to have message open. I don't know how to stop it, I end up turning the phone off and on again and it stops it from happening, but it is only a temporary fix as it always starts up again. it also seems to cause my BB to freeze on me.
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Feb 27, 2011
I have had my BB for about a month now and it was working fine. The trackpad is very responsive and when the unit is closed the track pad works great but about a week ago the trackpad stopped working when the keyboard slider was open, after a few swipes it would come back to life however now the problem is worsened to the point where the trackpad is unresponsive when the kb is opened but as soon as I slide the kb back the track pad comes to life, this is the second unit that I have had problems with in 30 days. I have tried all the standard stuff like pulling the battery for a few hrs and such.
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Jun 9, 2015
my phone is closed when %64 charge i tried but not open then i put the dock and opened still have %64 charge. What is the problem?
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Nov 13, 2012
My Blackberry 8520 v5 is playing up. Receives messages and SMS, but when I try to open the SMS Icon, the machine just freezes . I cannot read or send an SMS or Message.
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Jun 14, 2010
I was wondering if you you pre-order the phone through Apple and have it shipped to your home, is the box already opened? I'm assuming they have to open the box and activate the phone via iTunes before shipping it out.The reason I ask is that I love Apple's packaging and I kinda wanted to open the box myself when it arrived and be the first to hold it
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Apr 13, 2015
most of the apps i do not know what they are or what they do. they are draining my battery.
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Jun 1, 2012
I opened a text message that I heard on the news tonight is loading spyware on your phone to grab your personal info.Is the I phone software vulnerable to that attack? If so, should I reset my phone? This is an i phone 4s with latest softare updates?
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Mar 21, 2012
ive got a blackberry touch 9800, i had to reset it to factory settings last night as all my apps disappered it done this after messing a few hours but now all it keeps doing is freezing ive took the battery out and left it for an hour now i cant use anything on it at all can only text can make calls non recive them facebook app freezes app world bbm isnt working i need to send it off so they can look at it?
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Dec 29, 2011
My phone keeps freezing up with the system is busy symbol. Its been happening every other time I try to scroll or hit a key. I wait and/or take the battery out tounfreeze it. This makes my phone practically useless.
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Aug 20, 2012
My brand New Tourch 9810 keeps on freezing up - I have to take the battery out in order to get it working again - I can not get onto Facebook, my BBM's doesnt go through, Sms' doesnt go through and when I tried to make a call it says - Call failed. I can not receive calls either - it goes straight to voicemail.
I can not send pics via BBM either - although it show send on my side - the receiver never gets them.
I really like Blackberry but are so frustrated that I want to get another make of phone!
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Jun 22, 2012
Opened email on a Iphone 4G and now phone is not recognized on Itunes and says at first, "activation required" but now it just says connect to Itunes but Itunes does not recognize and it cannot be restored.
Info:
iPhone 4, iOS 5.1.1
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Apr 12, 2012
I would like to know why is Blackberry freezing all the time?
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Aug 20, 2012
My media player keeps freezing when playing music for longer than around 30 min its happened every day since I upgraded the software to os 7.1 At one stage it froze said it was buffering and then my hole phone rebooted and I have tried a battery pull but I shouldn't have to do it every day 3 or 4 times a day...
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Apr 6, 2012
We have a Torch 9810 and it's always freezing so we tried to upgrage the OS wirelessly.It downloaded the upgrade, started to backup before the upgrade but freezes in the backup.When we remove the battery to re start the phone it goes back to the upgrade and freezes at the backup again.How do we stop this so we can use the phone ?
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Jul 11, 2012
i got told to do a software update of blackberry torch 9810 an its froze at phone options 1of1 anyone know how to sort this without breaking my phone
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May 10, 2012
Phone keeps freezing and now it's saying I have a card error and the media card repair has failed. I have lost all my photos.....tried putting card in a usb but computer telling me no photos there.
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Nov 17, 2012
My Torch is freezing up for a few seconds at a time and a small black square appears mid screen, with a clock hand whirring round. Then it 'un-freezes' and continues to work in a normal way. Until it freezes again!
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Jan 17, 2012
i did an update and my phone seemed fine but now its constantly freezing and keeps locking itself could the update have anything to do with this the version i have is 7.0.0 bundle 2406
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Aug 4, 2012
9810 freezing during software update?
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Jun 27, 2011
My Torch keeps freezing up and gets stuck on vibrate and won't stop, then constantly reboots by it's self, recently did a security wipe and cleared everything, updated software twice, and problems still persist. Switched out battery with my husbands torch and problems persist. Have no retailer in my area to help, need advice...I bought torch second hand so I think It's down to what the manufacturer can do or im stuck with a bad phone....
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Apr 28, 2012
I live in Canada and when I cross oever to the United States i need to shut down my provider in order not to pay fees for roaming I`ve done this often in the past without any problems until yesterday.ver since i turned it back on, the hourglass icon pops up every few seconds which is extremely annoying My BB is only 18 months old but must say I seriously think i have a lemon. I`ve always had odd problems with it.Problems none of my friends have with theirs.This is really making me think of swithcing to Apple Does anyone else have this latest problem with their Torch 9800
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Oct 1, 2011
I got my Torch a little less than a year ago.The past couple of months, I have to do a battery pull every couple of days because it is freezing?There is no one app that seems to cause it to freeze, as I have had it happen on 5 different ones.Is this something that should be fixed?
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Jul 15, 2010
I have the Torch (9800) OS version: 6.0.0.668.I've had it for just over a year without problems but recently it will freeze to the point where I have to do a battery pull because it won't resolve the issue otherwise. Even then sometimes it doesn't come back on. It will slowly flash red (LED light) and the screen will remain black.It's done this twice where it won't turn back on at all. Eventually it does but the last time it did this, it didn't work for 2 days before coming back on (of it's own accord). I updated the software when it finally came back on as I was told it could be a software issue so I now have the OS version stated at the top of this message as opposed to 6.0.0.600.
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Jun 18, 2011
What should I do to access word files in my media card? my Doc to go displays an error message saying "this file cannot be opened because its an RTF file"
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Feb 19, 2010
I have had the phone for just about six months, just got it back from Nokia Care services due to the phone freezing and shutting down and restarting on its own. But since I've got it back from Nokia, the phone keeps freezing up and sometimes when I receive calls, I cannot answer the call as the touch screen won't respond. Anyone knows what I can do to fix this as I can't be without my phone for another week like the last time I sent it in for servicing.
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May 1, 2012
My phone keeps freezing
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Dec 25, 2014
I had purchased before one month, in this period my Xperia z2 is performing very poor.first It is getting freezing again and again and secondly what's app like apps are very slow. If I use mobile in slow apps than it get freeze after it i have to restart.
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Apr 3, 2015
My M7 keeps randomly freezing while in use. It can happen when using pretty much any app, rarely making a call, texting, on the internet etc. When it freezes it keeps trying to reboot and keeps freezing till I manually shut it down for 10 - 20 minutes then restart it.
Broke down and did a factory reset the other night and tried only installing the bare necessities of apps back on after but problem persisted after a few hours. Warranty is gone so I'm wanting to do all the troubleshooting I can on my own before breaking down and paying for repairs.
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