BB Torch :: Can't Verify Id - Enter The Username
Oct 20, 2011
I just got my blackberry a couple days ago and it's driving me nuts trying to get this set up. I'm pretty techno savy, but not when it comes to this phone.
I set up an account through the blackberry but then I couldn't for the life of me remember what password I put on it. So that became a nightmare and I ended up deleting that account and set up a new one through the computer.
Now whenever I try and log into this, like app world to try and get things set up and started - I get the error message "enter the username associate with this smartphone".
So I enter in the new username/password I set up and it doesn't work So of course I did try getting all the blackberry programs set up on my computer and hook the phone up to my computer - but my house is a dead zone for cells - so I can't get it set up because I can't access my 'data plan' in my house.
I've registered my phone, I've taken the battery out all that fun stuff - but it's still not working! This is driving me BONKERS - I can't set up emails, bbm anything because I can't log into my account
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Dec 12, 2013
All of a sudden the phone couldn't automatically log into my yahoo email. I've changed the password and everything. Now I deleted the account from the phone and tried adding it again. It says "authentication failed, verify username and password". I'm 100% certain both are correct.
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Sep 23, 2012
My blackberry smart phone will not let me log into blackberry app world with my email and password, it is saying 'enter the username associated with the smartphone'.
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May 7, 2012
I'm trying to enter a username and password to enter an account on the internet. I can get the username in the "box" but can't "tab" or "move" to the password box. Tapping the touch screen doesn't do anything & I've pressed the "ok" & "enter" button but it will not move to the next box. How do I do that.
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Jul 8, 2010
I've been trying to set up my email account through the wizard set up and have been largely unsuccessful. I read a couple of posts that have given a step-by-step process. My only problem is that I don't have an option that says 'Add account.' Here are the steps I've followed:
1) Go to Email Setup
2) Choose 'I want to create or add an email address.
3) Click next
4)Click next again
5)Then, I get a message which says 'Existing Users, to log in, please provide your username and password.'
I don't have an option to add an account. When I put in my username and password into the fields, I get a message saying please enter a valid username. (My service provider already set up my Gmail, and couldn't add the other one. I told him I'd figure it out)
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Sep 4, 2011
I just got a Torch 9810 and am trying to verify my blackberry ID but every time I try to login I get this message: "Unable to login to your Blackberry ID account". I have reset the password, and still does not work.I have uninstalled and re-installed the blackberry app world but still get the same message
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Dec 29, 2011
Torch 9860. From device unable verify BB id account. But browsing App World with same username & password
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Dec 19, 2010
Today I tried accessing my email accounts, entered into internet mail account, suddenly my user name and password were blank and I totally forogt them both. I never needed them in the past whenever adding or removing email account, therefore, I never memorized or wrote them down.I am totally out from eamil settings becuase I forgot my internet mail account user name & password.
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Aug 31, 2010
How do I retrieve my blackberry ID username nd password if I cnt remember..
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Aug 28, 2012
How can I verify if my BlackBerry Torch 9800 is new or refurbished?
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Apr 16, 2012
Had my BB for over 1.5 years and had the same emails the whole time. Today I stopped receiving emails and got a message from BB asking me to verify my addresses/PWs through the set up. Problem is each time I put in the details it says 'Username is invalid. A user name must be at least 4 characters.' it's a full email address so is more than 4 characters!
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Jan 7, 2012
i have just got a reconditioned BB torch after my previous one couldnt be repaired. I have set it up fine, except when I try to log in to BB App world it says it is having trouble connecting to the BB App world server, Verify your network connections and try again.
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Oct 31, 2011
I had to switch back to my BB8300 because my torch messed up. I just updated everything for my torch and now my email won't verify. I am back to using my BBTorch 9800 and the message I keep getting is: Sorry, unable to continue your session. Please log in again. I keep trying to log in and get the same message.
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Feb 1, 2012
I am not able to verify my blackberry ID in my device.. It gives me a message that I have to enter the user name associated with this smartpfone.. I have noticed that the screen name is different when I log in the blackberry wesite then the one on my phone..
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Oct 26, 2012
I have e-mail set up on my phone. I want to add another but this time it asks me for my username and password to access the setup. I've tried every combination i can think of with no joy. Spoke to my provider (O2) and they say this is a Blackberry UN & PW. tried my blackberry id and every other combination but still can't get in. Where did this username and password come from? Are they something sent to me by blackberry, or are they my own creation?
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Nov 28, 2012
I am having issues with my username. I have sent the password to me but can't figure out the username. I can sign into my blackberry account on the laptop but can't on the phone.
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Aug 25, 2012
I got a blackberry torch. I set up my emails before and then I updated my phone and wiped everything off. Now when I go to set up my emails again its asking me for a user name and password.. Which I don't remember.. How do I retrieve the username and password?
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May 1, 2011
We lost our BES serer at work and had to set up a new one. To re-activate my device i was required to wipe it. I am now back on the network, but have lost my internet email account. I go to the setup screen and my 3. Accounts show. I am asked to verify but get the message that 'your session cannot continue'. I cannot re-activate the accounts, or delete them or add new ones.
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Nov 4, 2011
Can anyone help me with the problem.... I keep getting the messege "Blackberry App World is having trouble connecting to the BlackBerry App World Server. Verify your network connections and try again (Error Id: 30637)"
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Aug 22, 2011
I haven't had any problems with my blackberry torch when I first got it having set up all my email accounts fine. Now however, I received a message asking my to verify my email address, so in setup, email accounts, there is a list of my accounts. When I type in the password and type verify - I get a message "sorry, unable to continue your session."
Looking online, I've read that I need to register my phone with 02 my service provider. So, when I go to the correct page and enter my pin and IMEI for my phone I receive another message "Your account is not accessible via the HTML browser..." Again, looking online this is due to my phone automatically registering.
I have seen that you can change this in the same email account option where you add emails, but, when I click on the email account option like mentioned before, it presents me with a list on my emails to verify but no other options. I don't know what I need to do now to start my emails coming through again.
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Apr 23, 2012
there is a username and password to access my email account setup and ive forgotten it, so i cannot register any new email again, kindly assist for a way to delete the username and passowrd, i tried reset to factory defalt, it didnt work
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Oct 26, 2012
I installed google maps about a week ago. Since that time I cannot enter my app world.When I go to Blackberry ID account..I get message "Unable to retrieve your blackberry ID account information. I cannot download new apps. How do I delete google maps that I suspect may be causing all of the problems, since it is asking for permission to obtain personal information when I try to start.
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May 30, 2012
I am trying to wipe all the information from a 9800 but for some reason I cant enter to settings, I tried to connect the phone to the BB Desktop Software but it stucks and the phone freezes, and also I tried to wipe data with BBSAK and its not working.
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Apr 9, 2012
I have just gone on to giffgaff mobile network & have to enter the wap & mms manually but i am seriously struggling to do it.
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Dec 14, 2011
I just switched from a Storm 2 to the Torch 9810. My Torch will not enter landscape mode or even move from the portrait mode, so basically the accelerometer seems inop. I have pulled the battery and it will work for a few hours but then it stops again. I am trying to avoid pulling the battery every 8 hours. I have read online that the problem might be related to my transferring some old BB 5 settings to my new phone but don't know how to undo this.
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Jan 18, 2012
I just switched from a Storm 2 to the Torch 9810. My Torch will not enter landscape mode or even move from the portrit mode, so basically the accelerometer seems inop. I have pulled the battery and it will work for a few hours but then it stops again. I am trying to avoid pulling the battery every 8 hours. I have read online that the problem might be related to my transferring some old BB 5 settings to my new phone
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Oct 16, 2011
When I turn my phone on (it is a Torch 9860) is asks me for a "Blackberry ID Username" and "Blackberry ID Passowrd". When I enter the data it says this does not match with a valid Backberry ID. However I can log on tohttpslackberryidlackberry.com. with these details.I have changed my password and also entered it into my device with the password showing, so that I can see it all matches. This is all to no avail. Has anyone else had this problem?
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Dec 6, 2011
when i enter my password to open my phone, it wont accept. I only have one last attempt. I know my password is correct
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Feb 6, 2012
when i enter my password to open my phone, it wont accept. I only have one last attempt. I know my password is correct.
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Dec 13, 2011
I am try to add my gmaill account to my Torch 9800 but keep getting a message "Invalid email address or password. Verify your email address and password.If error persists, contact gmail.com."
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Oct 16, 2012
last week, I changed my password on my GMail account and upon attempting to edit my account on BASE BELGIUM, I found that I kept receiving the lovely "An error occurred..." message.
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