BB Torch :: 9800 No Internet Or UMA With WIFI?
Aug 10, 2011
I have just got a new 9800 torch unlocked directly from RIM not through my carrier (Rogers). I am having trouble getting internet to work over wifi. I have a bb dataplan since I am upgrading 'maybe' form the 9700. In my house I have poor signle but it is perfect outside and everything seems to work just fine on the rogers network.I have been incontact with rogers and my sim,IMEI are registered with rim (sa indicated with tech support).When I am inside connected to my router I have no internet on the bb but the internet does work on my laptop and desktop one wired one wireless.The wifi says it is connected but there is no UMA indicated but the wifi logo is white there is no browser, facebook etc. Message: "Unable to connect to theinternet, please try again later."
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Aug 12, 2010
i just got an BB 9800 from att i have unlock it.i can get on the internet when i am on wifi but i cannot get on the internet when i am on 3g,i get a message "your device does not currently have any browser configuration service book entries.please contact your service provider to enable browser on your device."yes i have called Telus but they told me that the blackberry server was not transmitting the service book to my phone!
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Aug 29, 2010
Can somebody please help me out. I just bought a new Torch 9800. However I found difficulties to browse internet. I contact the local operator. They said, i need to ensure that the setting of browser is 'internet browser'. In the common blackberry (i was using Bold 9000), the setting can be found in this path:Option--Advance Option--Browser--Default Browser Configuration==Internet Browser..However, when i check the same path in my Torch 9800, I cannot find such 'advance option' under the setting menu (in homescreen).
Does anybody can suggest me where it is or what should I do?
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Apr 1, 2011
i can't brows internet on my torch 9800 well i can use messenger and all other things just i can't brows the net with the BB browser
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Mar 22, 2012
when I wanted to set up my email account on the blackberry, it just gave me the possibility to choose a enterprise account, not an internet account. how I can activate an internet email account under these circumstances?
P.S.: I am using blau.de as a provider and booked the internet flatrate.
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Mar 23, 2012
My Storm 9500 camera fails to function even after updating software recently to ver 5.0. Keep getting the following message "! Could not start the camera. Close other applications and try opening the camera again."
I have no applications open and keep getting this message meaning I can't get to use my camera ..Help!!
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Jan 11, 2011
I got a 9800 mid december. Whenever I try to download an mp3 or pdf or anything that's more than 3 or 4 mb, the download goes up to about 30% and fails. Even when streaming music, some of the song is played, then suddenly I get a message saying the wireless network connection was disconnected or something. My service provider says all BBs have a download limit of 3 mb per file
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Jun 28, 2011
I am BB Torch 9800 user. My device's internet mail is not working at all. Is there any way to reinstall this software.
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Nov 21, 2011
My wi-fi works fine and i use it alot, however my mobile network won't work. What do i do?
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Sep 13, 2012
how to do settings of internet browser on Torch 9800 to view the pages in BB format and as mostly pages are appearing in desktop format by default.
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Aug 7, 2012
Does the Torch 9800 have the ability to link to a computer so you can access the internet on your computer remotely?
My wife has an iPhone which does this seamlessly (they call it "Tethering"). Went to the Telus store and the sales person claimed the Torch can do this but could not find the feature. I have spent 3 hours and cannot figure it out either.
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Sep 2, 2010
I just bought the torch.... everything is fine, email, bbm, everything.. but, broswer...I CANNOT BROWSE!!Only if I connect via wifi the browser works.. if not, it doesnt...what should i do?
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Jan 18, 2012
How do I change my browser on my torch 9800 to internet explorer?
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Oct 13, 2012
What can I do to speed up downloads from and browsing on the internet?
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Jun 25, 2011
I had many blackberry before my new torch 9800 and it is working good but now i couldn't connect/browser to internet efen though my blackberry messagener is working good.This is the message i always received during trying to open internet : "unable to connect to internet,please try again letter.If the problem persist please contact your service provider."
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Oct 1, 2011
How can I listen radio without connecting internet?
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Jun 17, 2012
I use a blackberry 9800, for over 4 days now my fone cant access the internet. Its only displaying the edge. The host routing table has no entries, even though I have registered several times. My service providers cant seem to be able to fix this problem, after several hard resets.
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Sep 2, 2012
I got my 9800 from Canada, and using it in Taiwan.
Model: Torch 9800
Carrier: ChungHwa Telecom
OS: 6.0 Bundle 2921 (v6.0.0.666, platform 6.60.241)
I have the BIS plan from my carrier, and connecting via 3G is OK. The problem is, it seems like it's not connecting via wifi. The setting tells me that I am connecting to my home WIFI router.
The router is in my living room, and I am using my computer to stream video from internet at this moment, so the WIFI, internet should be ok, in an adequate speed to download hi-res video. I have very low 3G signal in my living room, and I am expecting my 9800 to use the high speed internet, but it seems it's not doing it... It could not even connect to [URL].The phone acts like this since I bought it, brand new. But it always acts like this.
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Mar 18, 2012
I recently got a a blackberry Torch 9800 through kijiji.It's great but I'm a little unsure how to set up the phone to use only wifi (since I don't often use the internet).
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Apr 14, 2011
I recently picked up a 9800 Torch for next to no money and I thought I'd be able to get to grips with it pretty quickly. I've come from a Samsung i900 Omnia, so I'm not new to smartphones! However, this BlackBerry has me stumped.I've read through a lot of threads both here and all over the Internet trying to work out how to connect my Torch to my home network via Wi-Fi, but I'm at a loss as to how to get it to work.A little background: I'm on Orange with a PAYG SIM, which I've been using with my Omnia for the past two years with no problem. When I top up my account I get free mobile internet for the rest of that month so I don't relly feel I need a specific BlackBerry add-on. I doubt I'll be using any of the features that require a specific data plan as I'll just be using the Torch for picking up webmail by using my free Orange internet access.So, I've tried tweeking the TCP settings and I can connect to the internet via Orange Mobile Internet with no problems using Opera Mini. If I try and connect using the built-in browser I seem to get get "Cannot connect to server" error more often than not. (On a side note, I prefer Opera Mini anyway as it seem to be much faster.)However, no matter what I do I simply cannot get the Torch to connect to my home network via Wi-Fi. Do I have to buy a data plan for this function to work? If so that does seem somewhat counter productive.In over two years of use I never had a single problem getting my Omnia to connect to my home network.
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Sep 2, 2011
unable to access Setup>mailAccounts>Internet Mail Account folder to enable Gmail calendar syncronisation ive set up on the Vodaphone mobiel website. i get the gmail emails to my device but cant get the calendar to wsync unless i can set the security on the handset in that folder
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May 19, 2011
Something happen witch my 9800torch. I can't write messages and I can't call. Just internet working. I am using 02 sim card, but everything is ok if I put in another phone that sim..
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Jul 9, 2012
I keep getting the following message:"The network you are connected to appears to be a hotspot.You may be required to consent to legal terms and/or set up an account to get internet access. Hotspot operators may charge service fees for internet access". However, its a free network that my other devices, such as my playbook connect to without problems. When I click "OK" I get another message that says: "This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again." I click OK, and it takes my to the BB browser, which of course doesn't work.Its like it wants me to give permission to use the network, but I need to use the network to give the approval.
-WiFi is enabled
-Bluetooth is enabled
-Other devices including Playbook currently work on the network
-Repeatedly gives me the first message above, followed by the second message above
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Aug 22, 2011
my bb torch 9800 is not connecting to wifi settings in my home. i've spoken to tech people both at bell and rim with no solutions. i have three other bb in this house and all connect to wifi. when we change the protocol from wep to wpa my phone works but the others do not. the other phones are brand new. when we switch back to wep setting my phone "fails to associate with network".
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Sep 18, 2012
I have changed the SIM of my torch that doesnt have data service currently. I am trying to connect to internet through Wi -FI, but it is showing connection error.
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May 24, 2012
I have not activated any data plan form any of the net work. I am connecting through wifi. I am unable to login into instant messaging(like Yahoo, gtalk..etc). Please let me know can I connect all the applications when iam using wifi.
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Apr 2, 2012
Everytime I use it , it says I'm not on a plan that supports it . I have my device connected to wifi but it still won't work.
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Jul 6, 2012
When I use my phone on Wifi, it works fine for about 10-15 minsutes and then crashes the router that it connects to making the internet on the whole network go down. this happens at home, at other peoples homes, at work or even in public wifi areas like hotels or retail stores (yes I've tried it a few different places)I've tried calling my phone provider a long time ago and they were stumped at this issue but since the wifi technically works the stores refused to do anything on a warranty basis while it was still active. It's not like wifi is a must for me, the internet speed on the torch is still quite slow and I have tons of data on my plan that I don't use but I wouldn't mind getting it fixed so that I can actually turn on my wifi antenna without worrying about crashing everyone's networks.
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Apr 22, 2012
When I set up my Torch 9800 to connect to Wi-Fi, the home screen reports the SSID of the access point, but when I attempt to use the browser, it reports "Unable to connect to the internet, please try again later." The "Device and Status Info" screen reports the WLAN IP Address as 0.0.0.0. My wireless access point reports that the BB device is "on", and is assigned an IP address (192.168.2.17).
At one point my initial screen reported that three updates were available. However, each time that I clicked on a line offering an update, an error message reported that "The data service is not operational", and the message about the update went away.
Snooping with Wireshark show that, when the BB is turned on, an ISAKMP tunnel is established between the BB device (at address 192.168.2.17) and segw.uma.rogers.com (at 74.198.30.49), so there is absolutely nothing wrong with the physical wireless connection. (My cellular supplier is Rogers.)
My BB was received (brand new) in early April 2012, and I updated the device from 6.0 bundle 695 to 6.0 bundle 2921 on 2012-04-12, after installing the Desktop Software on my PC. (The Desktop Software offered the update, so I just did it; I was not even aware of this community until later.)
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Jun 14, 2012
The message 'A communication failure has occurred. The server may be busy.., please try again later" . I have an unlocked phone, and it worked fine on the wifi with a foreign SIM card. I traveled abroad always with the mobile network off and just using the wifi and it worked perfectly. Only when came back to the U.S. and inserted my AT&T SIM card and registered the phone with them, the wifi did not work any more, even though it connects to all the available wifi networks.I have tried everything: re-registering the phone with the previous foreign SIM card; reset the phone to factory defaults; but it did not solve the problem.
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