BB Torch :: 9800 Not Using WIFI?
Sep 2, 2012
I got my 9800 from Canada, and using it in Taiwan.
Model: Torch 9800
Carrier: ChungHwa Telecom
OS: 6.0 Bundle 2921 (v6.0.0.666, platform 6.60.241)
I have the BIS plan from my carrier, and connecting via 3G is OK. The problem is, it seems like it's not connecting via wifi. The setting tells me that I am connecting to my home WIFI router.
The router is in my living room, and I am using my computer to stream video from internet at this moment, so the WIFI, internet should be ok, in an adequate speed to download hi-res video. I have very low 3G signal in my living room, and I am expecting my 9800 to use the high speed internet, but it seems it's not doing it... It could not even connect to [URL].The phone acts like this since I bought it, brand new. But it always acts like this.
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Mar 18, 2012
I recently got a a blackberry Torch 9800 through kijiji.It's great but I'm a little unsure how to set up the phone to use only wifi (since I don't often use the internet).
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Apr 14, 2011
I recently picked up a 9800 Torch for next to no money and I thought I'd be able to get to grips with it pretty quickly. I've come from a Samsung i900 Omnia, so I'm not new to smartphones! However, this BlackBerry has me stumped.I've read through a lot of threads both here and all over the Internet trying to work out how to connect my Torch to my home network via Wi-Fi, but I'm at a loss as to how to get it to work.A little background: I'm on Orange with a PAYG SIM, which I've been using with my Omnia for the past two years with no problem. When I top up my account I get free mobile internet for the rest of that month so I don't relly feel I need a specific BlackBerry add-on. I doubt I'll be using any of the features that require a specific data plan as I'll just be using the Torch for picking up webmail by using my free Orange internet access.So, I've tried tweeking the TCP settings and I can connect to the internet via Orange Mobile Internet with no problems using Opera Mini. If I try and connect using the built-in browser I seem to get get "Cannot connect to server" error more often than not. (On a side note, I prefer Opera Mini anyway as it seem to be much faster.)However, no matter what I do I simply cannot get the Torch to connect to my home network via Wi-Fi. Do I have to buy a data plan for this function to work? If so that does seem somewhat counter productive.In over two years of use I never had a single problem getting my Omnia to connect to my home network.
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Aug 22, 2011
my bb torch 9800 is not connecting to wifi settings in my home. i've spoken to tech people both at bell and rim with no solutions. i have three other bb in this house and all connect to wifi. when we change the protocol from wep to wpa my phone works but the others do not. the other phones are brand new. when we switch back to wep setting my phone "fails to associate with network".
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Aug 10, 2011
I have just got a new 9800 torch unlocked directly from RIM not through my carrier (Rogers). I am having trouble getting internet to work over wifi. I have a bb dataplan since I am upgrading 'maybe' form the 9700. In my house I have poor signle but it is perfect outside and everything seems to work just fine on the rogers network.I have been incontact with rogers and my sim,IMEI are registered with rim (sa indicated with tech support).When I am inside connected to my router I have no internet on the bb but the internet does work on my laptop and desktop one wired one wireless.The wifi says it is connected but there is no UMA indicated but the wifi logo is white there is no browser, facebook etc. Message: "Unable to connect to theinternet, please try again later."
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Sep 18, 2012
I have changed the SIM of my torch that doesnt have data service currently. I am trying to connect to internet through Wi -FI, but it is showing connection error.
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May 24, 2012
I have not activated any data plan form any of the net work. I am connecting through wifi. I am unable to login into instant messaging(like Yahoo, gtalk..etc). Please let me know can I connect all the applications when iam using wifi.
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Apr 2, 2012
Everytime I use it , it says I'm not on a plan that supports it . I have my device connected to wifi but it still won't work.
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Jul 6, 2012
When I use my phone on Wifi, it works fine for about 10-15 minsutes and then crashes the router that it connects to making the internet on the whole network go down. this happens at home, at other peoples homes, at work or even in public wifi areas like hotels or retail stores (yes I've tried it a few different places)I've tried calling my phone provider a long time ago and they were stumped at this issue but since the wifi technically works the stores refused to do anything on a warranty basis while it was still active. It's not like wifi is a must for me, the internet speed on the torch is still quite slow and I have tons of data on my plan that I don't use but I wouldn't mind getting it fixed so that I can actually turn on my wifi antenna without worrying about crashing everyone's networks.
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Apr 22, 2012
When I set up my Torch 9800 to connect to Wi-Fi, the home screen reports the SSID of the access point, but when I attempt to use the browser, it reports "Unable to connect to the internet, please try again later." The "Device and Status Info" screen reports the WLAN IP Address as 0.0.0.0. My wireless access point reports that the BB device is "on", and is assigned an IP address (192.168.2.17).
At one point my initial screen reported that three updates were available. However, each time that I clicked on a line offering an update, an error message reported that "The data service is not operational", and the message about the update went away.
Snooping with Wireshark show that, when the BB is turned on, an ISAKMP tunnel is established between the BB device (at address 192.168.2.17) and segw.uma.rogers.com (at 74.198.30.49), so there is absolutely nothing wrong with the physical wireless connection. (My cellular supplier is Rogers.)
My BB was received (brand new) in early April 2012, and I updated the device from 6.0 bundle 695 to 6.0 bundle 2921 on 2012-04-12, after installing the Desktop Software on my PC. (The Desktop Software offered the update, so I just did it; I was not even aware of this community until later.)
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Jun 14, 2012
The message 'A communication failure has occurred. The server may be busy.., please try again later" . I have an unlocked phone, and it worked fine on the wifi with a foreign SIM card. I traveled abroad always with the mobile network off and just using the wifi and it worked perfectly. Only when came back to the U.S. and inserted my AT&T SIM card and registered the phone with them, the wifi did not work any more, even though it connects to all the available wifi networks.I have tried everything: re-registering the phone with the previous foreign SIM card; reset the phone to factory defaults; but it did not solve the problem.
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Aug 28, 2010
I was running a few tests to see check speed of my browser on my home network over ATT. When I disable the Mobile Network and enable wifi to my home network, I get an error in my browser "You are not currently in an area that can handle data communication".
I connected successfully to my home network as shown by status on top of home screen. Is there another setting I need to select to 'force" use of my home network? I used to have this in my BOLD settings under browser options, but from what I read the connection switch is supposed to happen automatically on the Torch browser.
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Dec 28, 2010
I have just sync my new torch from my old bold. All info transfered perfectly including my 2 email accounts.
I have the misfortune of living in a 2G only area on remote Island. SMS, phone calls and wifi only. I had my old Bold working through wifi hot spots onto my gmail account and it was sending and receiving emails just fine but the torch just keeps saying 'activation failed. A service connection is unavailable' each time I try to activate the account.
Seems as though it wont work through wifi, i can surf the net with no problems
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Aug 14, 2010
I'm having a problem with my home wireless network and my Blackberry Torch. My phone is able to locate and connect to my home wireless network, but when I attempt to browse the internet, I get the following message: "Unable to connect to the internet, please try again later. If the problem persists please contact your service provider My internet and wireless network are working fine. I connected my desktop computer to the wireless network and browsed the internet without issue, my wife's phone (iPhone4) works without problem on the wifi network, and I checked with my internet service provider- they see no problems as well.On a hunch, I drove down to a local Starbucks to find a wifi hotspot. I found one, connected to it, and browsed the internet without any error messages. So now it appears that when I connect to a free wifi hotspot everything's fine but with my home network I get the error message above. The only thing I changed was the network.
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Dec 11, 2011
Tried everything, battery pull, turning the connection on and off. The router, too... I was trying to access the app world but then again my Blackberry id is not authenticated due to "network problems". However, the rest of the wifi devices here at home are working perfectly. Device says.. "..having trouble connecting to the Blackberry app world server."
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Nov 17, 2012
My 9800 pick signal wifi in my home is slow..my modem wifi in 1st floor and I stay in bathroom 2nd floor..signal detect only 1 bar..its not strong pick.
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Aug 20, 2010
I've been without BIS for over 3 hours now since i've left my house this morning. It happens everyday and is getting worse Sometimes I lose it for 5 minutes, but 3 hours is ridiculous! I'm still connected to 3G. I can talk on the phone and I can use the browser for internet. But i can't get my work emails and my apps don't work. I tried resending my service books nothing I turned on and off all my services on the phone nothing. I run the connection diagnostics and it says Blackberry Registration: No. I updated to the latest leak .161 and that didn't help.I found a thread on Crack Berry where numerous others are encountering the same issue, so I don't think exchanging the device is going to help. Someone from Blackberry please fix this! This is a serious issue!
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Sep 5, 2010
I just purchased a new Torch and it will not pick up my wifi connection at home. I upgraded from a Bold to Torch and have not any any issues with the Bold nor my kids Iphones once they input the password. Is there some other setting on the Torch I'm not aware of?
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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May 24, 2010
i wanted to show everyone this new vid i just found on Internet.
Internet - blackberry 9800
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Aug 23, 2010
I know they are iPhone lovers, maybe Steve is paying them to leave it there since they dis the Torch so much.
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Aug 30, 2010
On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
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Sep 6, 2010
does anyone no how to transfer all my contact from my Tour which is cdma with no sim card to my new Torch with sim card. i cant do it using blackberry desktop software.
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Sep 8, 2010
look at this commercial of the blackberry torch (spanish commercial) its very nice Internet - belanova blackberry torch commercial
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Aug 30, 2010
So I have a few pics I took with the Torch and I have some wallpapers that I added to the device. Sometimes you can see them in the preview area but when you click on them you get a weird icon that looks like a wheel. Sometimes even in the preview area you cannot see the pic at all.Still on the official OS that came with the phone. Does anyone know what the problem is? I recently swapped out to a larger memory card but I had the problem on both cards.
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Sep 16, 2010
I assume since I can't find it, there's no way to turn the feature OFF? I find it highly annoying to make noises when there's really no shutter action. I searched and couldn't find anything on the topic.
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