I'm tryting to update my blackberry to v6.0.0.448 from v6.0.0.418, and it says:An updated Blackberry Desktop Software component must be installed before you can continue.And then I click update, and it shows:An error has occurred while downloading the BlackBerry® Desktop Software. Please try again.My Desktop software is up to date, I just reinstalled it today.
View 9 RepliesIm in Uk and bought a 9700 sim free and put my O2 blackberry contract sim in.
I have 5.0.0.321 on at the moment and I looked on the blackberry website under the vendor specific ones and o2 have a newer firmware out.. Ive downloaded it and installed it on my pc then run Desktop Manager, but it says there are no updates for my device..What am I doing wrong?is this the wrong way to update firmware?
Today, I signed up for Blackberry Email Service with T-Mobile. I got a message that an update was available, so I downloaded and installed it. However, when the Blackberry rebooted after the installation, (which seemed to take much longer than normal), the screen reads "Blackberry Platform 6.6.0.195" followed by a listing of all of the programs and apps on the Blackberry. There's also an error message that reads, "Uncaught Exception: java.lang.Null Pointer Exception". When I click "OK" there is another message reading, "Uncaught Exception:ApplicationRegistry.wait For(0xbfca09409ffe99e5) timeout. Then I get another reading, "Uncaught Exception:java.lang.Error" Every application on the list seems to have an error, and nothing will open. But I can't even shut the phone off. I have tried all of the four different reboot methods, but nothing seems to work.
I am wondering if I were to sync the Blackberry with the Blackberry Desktop Manager on my lpatop if it would reset the OS to the way it was before the update.
im updating may blackberry bold 9700 and then suddenly it disconnected. after that i tried it again but in the middle of the update my phone suddenly turn off and then the red light flash twice, what should i do?
View 9 Replies View RelatedI've just bought my 9700 and when i was updating the app in my device the device suddenlly turned off
and i cant turn it on no matter what ive done and the red led on the right top is keep blinking ( blink 2 times in a pause)
After updating my device software to v 5.0.0.586 from v 5.0.0.423, I encountered the following issues: The keylock key on the top left of my device intermittently does not work. Sometimes, nothing happens, other times it switches the screen off but does not lock the keypad.When hitting the green phone button, the list of recent calls is displayed but the most recent call (at the top of the list) is hidden by the input field and you cannot read the number.I tried a battery pull but this did not help. File free = 120MB. I have since reverted to v 5.0.0.423 but would like to do the upgrade again if these issues can be fixed? Does anyone know anything about this?
View 13 Replies View RelatedGot my bold 9700 a month ago and finally decided to update to the latest firmware using the desktop manager.
Everything was going all fine and dandy but it is currently stuck on task 12 of 12 (restore device data) and hasnt moved for 3 hrs now...I don't want to unplug the device as it says unplugging may render some data unusable!
I have a Bold 9700 and tried to update the software etc today and got 361 tasks out of 399 using the updater, when an error message came up telling me that there was a problem with the internet?
There wasn't, everything was working fine using the normal browser, so does anyone know what went wrong.I did switch off the anti-virus half way thro'.
I connected my BB to Desktop Software but there's no button that is supposed to update my OS. It's just written that i have OS: 5.0 Bundle 1149.
View 1 Replies View RelatedI just updated my BB 9700 for the first time (511 updates to be exact). The upgrade is currently at 11 out of 12 upgrades and it is taking about 45 minutes to initialize before it gives me the message: "The desktop loader is unable to connect to the device, you may need to enter a password on the device."
The BB is not asking for password and I do not have any password protection on it. I have unplugged the USB from computer and the phone, reconnected and clicked retry and it continues to give me the same message 45 minutes later. I am freaking out a bit because it cleared all my contacts off and I believe the process it is trying to do is to restore that information.
I TRIED updating my nokia 5230 by using OVI suite and during update my nokia 5230 suddenly turned off and updating stopped. I disconnected usb cable and tried to turn on the set but it wont turn on. I tried to recharge it and restart it but it also didnt work. Now its still off and I don`t know what to do anymore.
View 4 Replies View RelatedI have a model N900 and the problem is.Four days ago I was updating software for my N900 on Nokia.com site and, when the updating was finish my N900 goes to restarting again and again, until I remove a battery! I tried to turn on the phone but PROBLEM was same!RESTARTING constantly.Please does anybody know, how to fix this PROBLEM and is it maybe a factory error?
View 21 Replies View RelatedIs it the same process or is there something else involved.
View 8 Replies View RelatedIs it normal for my 9700 to take more than 5 minutes to start up?? Its strange because not to long ago I used to do battery pulls or a soft reset and my device would be up and running within a minute or two!! By the time it load up my battery is almost drained!
View 14 Replies View RelatedI am working with a user who recently switched from a 9550 to a 9700 (verizon to at&t) for coverage reasons.Whenever he unlocks his keyboard (using the lock button on the top left of the device), he must enter his password to access his phone. The security timeout settings on his phone are set to 1 hour, but even if he locks the keyboard for 5 seconds, he still has to enter his password when unlocking it.The only time that the keyboard will lock and unlock without requiring a password is when it is entered/removed from the holster.We are using BES.I cannot replicate this issue with the 9650 or 9550. Unfortunately I don't have a 9700 at my disposal to play with.Is this a normal feature for the 9700?I've checked his encryption settings (disabled).We cannot disable the password function (mandated by BES policy).The issue is not that he has to enter his password, it's that he would prefer that a password not be needed unless the security timeout has expired.
View 4 Replies View RelatedThe contacts in outlook have only my new contact info (1 contact) and the desktop and wireless software want to synchronize with this folder. The sync works between the two devises however it does not recognize the loads of contacts that are on my blackberry devise. I have tried all of the options on the advanced sync option to try toget outlook to download the contact from the Blackberry 9700. How do I get these two to synchronize?
View 5 Replies View RelatedWhen I try to open a link in my email I get "Invalid Address" I'm using Os 5.0.0.402 When I sink to Desktop Manager it says no updates.
View 7 Replies View RelatedI am sure that this issue has been raised before but it is the one aspect of the BB9700 that is driving me to distraction. What profile settings should i use just to get the darn thing to ring for 20 secs - both in and out of its holster? (I have tried the code to extend the time to 30 secs but it does not seem to work with Orange UK).
I just want the phone to ring like a phone without LEDS, vibration etc. At the moment, I need the hearing of a 5 year old and the strength of a 20 year old to get to my phone before it trips over to answerphone.I am on OS593 and I have tried battery pulls etc. I am also using a ringtune rather than Classic Ring.
I have a problem with my 9700 and I don´t really know if it is the phone or the battery.It shuts down when I use an aplication that needs power, like recording videos, websurfing, downloading/installing apps thats sort of stuff. It goes off, and I have to pull batt to get it started again.If I do it 3 times in a row for example, the battery goes down from 100% to 70% in just the time it needs to restart those 3 times.I tried to do a security wipe, reinstall the os (.862), taking out the micro sd and it keeps shuting down. I don´t know if it could be a battery problem or the phone. any idea?
View 5 Replies View RelatedSo I have owned a Black Bold 9700 for a while now and about 2 months ago I switched to a White 9700. I would always get at least one day out of my battery in my black 9700. And I was with my white 9700 as well until about 2 weeks ago.I rarely talk on my phone but I am a heavy user with BBM, text and email and a bit with Facebook which I know uses a lot of battery... I have about 90 contacts on BBM and use it constantly everyday -- chatting with 4 to 5 ppl at a time constantly. However, I'm lucky if my battery lasts from 11am until 5pm anymore. I have tried about 3 different batteries and they all have the same issue. I just upgraded my software from .743 to .862 last night.
And I switched over to a brand new OEM battery 2 days ago. I charged my phone overnight and powered it on at 11am and now at 2:14pm I'm sitting at 75% battery life.I don't have many apps on my phone besides Facebook and Weather Eye. The only apps I ever have running everyday are the ones that have to be running constantly (BBM, Phone, Browser, Messages). I rarely even browse the internet and I don't have Bluetooth or Wi-Fi enabled. However, I am always running on 3G.
I'm on vacation at the moment so I'm unable to compare both phones at the moment but for the people who have both phones could you tell me which phone has better vid recording? Specifically the quality of the video, if it's fuzzy or sharp.
View 6 Replies View RelatedI noticed that my bold 9700 is restarting on its own , then the screen become white with writing JVM error 503, I search the internet to find out what happen, but few second later the phone rebooted own its own.
so i cross my finger while it was doing it. to my relieve it starts ok. But after few hours when i want to call somebody on my phone book, to my horror, the whole contacts on the address book are gone, not even 1 left, it’s totally empty. bbm, notepad, email, bookmarks, sms are fine , nothing is missing only the contacts are gone, and I’m now overseas for company meeting, and i didn’t bring any backup file with me, I’ve been a maniac for smart phones, i used Symbian, IPhone, android, winMo, etc and NONE of them ever give me such a problem out of no where, my 2000+ contacts are gone. And no I didn’t install or do anything to my phone since few weeks, cause I’m on my business trip.
is there any solution to my problem? I’ve tried sending service book bust doesn’t seem to help. Seriously, if Any of RIM employee or designer happens to see this post, i got question for you. This supposed to be a business phone, and now all my business contacts are gone.
Apologies if this was already threaded. I know that many people each have their own preferences but it seemed like for the most part people liked the bigger screen that the 9000 offered.Why did RIM reduce the screen size for the 9700? Will we ever see a blackberry (besides touchscreens) that will have a bigger size again??
View 14 Replies View RelatedIs it possible to change the Clock Alarm tone ?
View 2 Replies View RelatedI've tried signing into Facebook via my new 9700 and am getting the following error message:Error encountered during XML parse: End tag does not match start tag 'head'.Has anybody else had this message? How do I get around it so I can access my Facebook account?
View 4 Replies View RelatedThis should be easy but has me baffled. To get to Shazam I have to go to app world and then to my world. I want to have it on my home screen but I can't figure out how to move it. Thanks in advance.
View 3 Replies View RelatedAttempted various browser settings options and still unable to access secure(https) websites... the message ""... Returned an error when attempting to fulfill your request... I have also attempted access through opera mini, here I manage to get to the https site however the login process fails. Appreciate your guidance in resolving this.. N.B. I had no such problems with my old Nokia E71 ... I was hoping my new BB 9700 is an upgrade...
View 4 Replies View RelatedSo is there a solution about Facebook?i dont receive notifications or anything...is this fixed somehow?
View 9 Replies View RelatedI bought my gf a BOLD 9700. I live in Singapore and bought an officially unlocked BB. I ust bought the model only, not with a contract from any carrier.My gf uses her simcard but doesnt have a data plan. We dont intend to use the email functions.But we do want to have WIFI on my home network. Been already busy for a few days and have seen several sites and seems that a lot of people have problems with this issue.Inside my router I see there is an IP adress assiged to the blackberry and I see the mac adress of the BB. But the blackberry keeps saying Failed to obtain an IP adress.Other laptops and my IPhone connect instantly to this router.And how to contact the blackberry technical support? Or can I return the phone under warranty?Im not so familiar with blackberry's.I also tried it with my own simcard which does have a data plan with it. But the same problem exists.Already reset the router a thousand times and removed battery from the BB a dozen times..on the BB screen I also see the WiFi is connected to my home network router but the wifi logo doesnt light up.
View 7 Replies View RelatedMy bold 9700 seems to be deleting contacts caller id photos randomly. Does it with some more often then others and seems to be ones that i've added myself rather then ones taken from facebook. Anyone else experienced this?i'm running 5.0.0.351 although i'm upgrading it now to see if it cures the issue.
View 4 Replies View RelatedI just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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