BB Bold 9700 :: 9700 How To Contact Blackberry Technical Support?
Apr 30, 2010
I bought my gf a BOLD 9700. I live in Singapore and bought an officially unlocked BB. I ust bought the model only, not with a contract from any carrier.My gf uses her simcard but doesnt have a data plan. We dont intend to use the email functions.But we do want to have WIFI on my home network. Been already busy for a few days and have seen several sites and seems that a lot of people have problems with this issue.Inside my router I see there is an IP adress assiged to the blackberry and I see the mac adress of the BB. But the blackberry keeps saying Failed to obtain an IP adress.Other laptops and my IPhone connect instantly to this router.And how to contact the blackberry technical support? Or can I return the phone under warranty?Im not so familiar with blackberry's.I also tried it with my own simcard which does have a data plan with it. But the same problem exists.Already reset the router a thousand times and removed battery from the BB a dozen times..on the BB screen I also see the WiFi is connected to my home network router but the wifi logo doesnt light up.
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Jun 11, 2012
Does BB models Curve8520(OS 4.6) and Curve 9700(OS 5.0) support German language?
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Oct 27, 2011
Is there anywhere to get technical support for blackberry from a live person? It is so frustrating trying to get help online. Most of the responses are so generic and the emails I sent to the support link provided on the phone go unanswered.
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Feb 5, 2010
I do have a problem with my bold 9700 . I want to Download the BB appworld but it is not working. When I want to do with the device itself it is not working, tells me device is not supported. From my PC it is also not working canīt find the software or something like that. I use the 5.0.0.442 software. If that helps anything. And also my ICQ does not work it also says device is not supported!
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Jul 2, 2010
I keep getting the message "Sorry, your devicde does not meet the system requirements that are needed to support Blackberry App World" when I try to download the app directly from the site using wifi. I don't have a data plan yet. I have the Blackberry Bold 9700 v5.0.0.442. Anyone know how to fix this or know what's happening?
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Sep 29, 2012
My blackberry bold 9700 stop functioning one day so I contacted local authorised dealer in Vadodara Jasmine dealers they suggested me to contact authorsed service station Remington India in Alkapuri Vadodara.. They denied to provide service as my phone was purchaed from outside India. So i contached blackberry customer service they guided me to visit nearest authorised dealer. I contached Blackberry Experience Store in Ahmedabad. They charged Rs.5000/- and returned me the phone. But the Key pad was not functined well So I contachede onceagain for the problem. they serviced the phone and returned me the phone. When I received phone back the camera was not working so I further contacted the dealer. After inspection they told me that the IC of camera is not working and it will cost further Rs/1300. So I denied to get it repaired and ask back my phone. When I receive my phone another problem of microphoe has found. and now i am unable to talk with the phone to any body..
After charging such a big amount like Rs.5000/- my phoe is not working properly and more and more problem are found in the phone.
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Jun 28, 2010
Currently looking at an A-DATA class 10 32gb SDHC Flash memory card, would this work and would all 32gb be readable? I read that OS 4 only read up to 16gb. I'm sure I don't need that much memory right now, but I'd rather get it now, then later if it is compatible.
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Nov 20, 2011
I'm using bold 9700 Orange. I've been clicking on the bbm icon for the past three days now it doesn't open. I even tried the reboot solution for like 10 times it didn't work. I removed the battery for 1 hour the problem still persist. It shows on my home screen when I have pings but I can't read. Other applications are working well.
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Feb 11, 2010
I'm not sure if anyone else has had this happen but I keep having to add a contact twice when trying to start a new SMS thread.Here's what happens.Click Messages app>menu>compose SMS.I type the name of the person and click the center button.I have to hit the OK button twice for whatever reason to make it work.This results in me sending the same message twice.
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Apr 14, 2012
I cannot add my contact even cannot edit inn blackberry bold 9700.
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Jan 4, 2012
i'm using a blackberry torch and my provider is China Mobile. My wife uses a blackberry bold 9700 and she is in Indonesia and her provider is Indosat. Since the past few days i've not been able to send her any messages on bbm so i deleted her and when i tried to re-add her it only shows pending authorization. When i send her any PIN message it doesn't go thru and says service blocked however she can send me PIN messages. I've asked my friend in China to add her but they are also facing the same problem i do.
I don't know what to do as it is very annoying this problem has happened. We have never faced such problems before hence please advise me what to do. Just for your info her PIN is 2190FC0C.By the way, she is able to receive bbm from everywhere except from China and i'm able to send my other friends bbm in Indonesia only to her i can't send.
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Jun 28, 2010
Does anyone know how th connect another camera on the front of their blackberry (preferably bold 9700) for pictures or videos? also, any way to use a videochat service on a blackberry via call or even in something like an app for things similar to stickam.
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May 10, 2010
After installation of the last Software. At me Russian was gone in the menu
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Nov 6, 2011
I'm a newbie to the blackberry and I'm having troubles reading my text messages. When I click on the message icon, to check my text messages it says *no messages*. I've tried the message icon>menu>view folder>SMS inbox method buts its just such a hassle. Is there any way to make it more convenient?
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May 2, 2010
I own a BB bold 9700 and last night I exchanged phones with a friend, the sim and memory card was removed and then reinserted back in, when i turn on the phone, I realised that all my contacts were gone. I don't know what happened? Those that has to do with a different sim card inserted into the phone? Is it some kinda BB security lockdown software? I'm using the Celcom-Vodafone (Malaysia) package. Please help, I really need to get this working.
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Feb 5, 2010
I am using a BB 9700, wondering how to add another field in the Contact's list. On one contact who has more than 3 emails, i can't seem to find an option to add another email field.
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Jul 15, 2010
I'm using the contact alerts to specify ringtones for the calls. however, i don't want to specify a rington for the messages; i just want to use teh profile default. is there anyway to do this? the problem is, if i don't select any ringtone, it sets one and uses it across txt messages & emails when i always have different ringtones for each.
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Mar 27, 2010
When receiving a new call from a new number (with caller ID, this number is not in my contact list), I can see both the name and number displayed, if i go to Add to Contacts, only the number gets copied over, and i have to manually type in this name (came displayed thru caller ID), is there any ways to get this default name copied over every time when I add a person so I don't have to type it in? A side question, numbers broken down to ### ### #### with spaces that are saved in contacts still will work with calls, but when receiving text messages my phone wont recognize it was already in my contacts(as in, it will show the text is from a number instead of the name I saved in my contact list). because text message numbers come with +1######### format.
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May 25, 2010
My BB Bold 9700 with ATT is changing my wife contact picture I saved there to her Facebook profile picture. Yes I have the facebook app on my BB Bold 9700 with ATT. Wouldn't be so bad but it has me in there too and I am twice her size so I see me. Yes I know what's the big deal, you know who's calling, but it is aggravating that this is happening every time she calls me. I change it back to the saved picture and save her picture, then she calls and up pops her facebook profile picture.Do any of you know what I can do to fix this without removing the faceboof app?
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Apr 17, 2012
uncaught exception application net_rim_bb_phone_app(58) is not responding process terminated - how can i fix it
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May 27, 2011
Can I install Blackberry 6 operating system in BOLD 9700? It now has 5.0.0.351. When I try to update through Desktop Software the installation stops with an error message "check internet connection"
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May 23, 2010
I cant seem to just add one contact it has to be two or more. i put the contact click ok but nothing happens but if theres two contacts i can compose an sms.
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May 13, 2010
I am syncing my Bold 9700 with my address book on my mac using desktop manager for mac. When i check my contacts on the device, it does not show numbers in the 'main', 'other', or any field that has '2' in it.
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Mar 11, 2010
How do i edit my contact list? when i got the phone, i put in the sim card it asked me if i wanted to import contacts and i said yes now i have duplicates.... (example: there would be a "John Smith", and then another one that says "Smith; John") i've been playing around with the bb key and options and everything.
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Jul 8, 2010
I just got my BB Bold 9700 this afternoon (WOO!) It's working great but every time I go into my contacts the screen is stuck at "Copying to Contacts" with the bar filled about 3/4 of the way. Is this something that will eventually load fully and I just have wait for or should I look into this?
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Aug 2, 2010
Can anyone tell us how to add a new contact - from a received incoming call? ie if someone calls the phone, how do we then add them as a contact into the Blackberry Bold 9700.
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Jan 15, 2010
Here is my problem: if I receive an sms from someone, any other sms sent to me afterwards will appear as if they were sent from the 1st person. i.e. the contact number or name of the others will not show.thus if I also compose an sms, it will show the contact number of the 1st sms received. I can only send to another contact if I delete that 1st sms received and then compose a new one, after which the newly selected contact will show.
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Jan 13, 2010
I just got a BlackBerry Bold 9700 from AT&T and I updated the BB Messenger to version 5.0.0.57. While I'm trying to add my friends PIN who lives in the same area as I am it's working. However, I have some friends in Thailand when I added their PIN they received my request and they did accepted it but the contact still on pending. I already try it many times it still on pending.
Moreover, during group chat my friends in Thailand can see my messages but I can't see their messages. Is there any possible explaination to this problem?
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May 23, 2010
The problem I am facing is that I added my dad at BBM (he is in malaysia i'm in the UK), we can see each other's contact at bbm, but we can't communicate. I can receive his voice notes and everything. I can send him a message too, BUT with a tick next to my messages but without R or D, he claims that he didnt receive any of them.
I tried battery pull, deleting and adding contact (took a while as it takes time for the friend request to be accepted/ add to friend list) and ... googling and i ran out of ideas.
Is it a problem with my blackberry 9700 white or my dad's? or his carrier?
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Jul 25, 2010
This morning i got a message that my BB messenger should be updated.After the update and installation it gave a few errors (forget to make screenshots) but since then my contact list is gone.
Lateron when i logged in again it asked me to look for my ' old '' contacts. I waited a few minutes and nothing happened so i decided to reboot my BB. After that my contact list was still empty and now i dont have my friends pins saved somewhere.Anybody got an idea of how to get the old list back?
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Jan 4, 2010
How do I delete contact lists?
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