BB (RIM) :: Bold 9700 Keyboard Keys Not Working
Feb 13, 2010
I had my bb 9700 for 2 days and im not super satisfied with it as i thought i would be. first problem is I can not hold down the alt key and type other special characters continously. I have to press the alt key , let go , then click the other key which is really annoying. I talked to a rogers rep online and they helped me reboot my phone software and it still has this problem he said i might need a replacement which I dont want because of the inconvenience.
And the keyboard in general is really hard to type on. Compared to the curve 8900, it is so much easier to type on that. the keyboard on the 9700 feels alot stiffer and most of the time when I try to type at a fast speed it doesnt get all the letters i type even though i know i clicked it. once i turn off my 9700, I cant turn it back on. the only way to turn it on is the remove the battery and put it back in. I searched on google and it seems like a few other people are also having these problems but theres no solution.
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May 10, 2010
I have had my 9700. I just noticed today that the sliver pieces that separate each row of keys are fragile. I have one piece that is totally broken on both sides under the Talk and End button, another broken one under the Q and the lower left one below the Z key. On all of them but bottom one, they were originally hard to see. Not sure how I found them but upon closer inspection, more and more were broken. The bottom one actually sticks up some.
My only concern is that they are going to get worse and totally break off and then free for all on dust and dirt in actual keyboard. These silver strips look real cheap. Anyone else have broken ones in their keyboard? How have you solved the issue? Can they easliy replace just the keyboard at the tech center? I have seen OEM keyboards for sale too but not sure I want to try that myself. I am going to call At&t but not sure if they will do a warranty swap for this. My wife has the same phone and hers are all fine and intact. I think parts of this phone were made on a budget. Bad design with the keyboard.
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Nov 1, 2010
I am unable to use any keys they just keep typing Hl ou?
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Jun 6, 2010
My Bold 9700 has suddenly developed a glitch and being a newbie,When holding the Alt or Shift keys, no other keys work i.e. Holding Alt + R does not give 3 as expected . If I press Alt or Shift, release and then press the desired key (for numbers/symbols), then it works fine. This has not been a problem since I got my 9700 in February and holding down Alt/Shift has worked since day 1.
I am running OS v5.0.0.421 I have tried several battery pulls to no effect.I am guessing that I should back up my data, wipe the device and clean install the current OS.
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Apr 5, 2010
My keyboard isn't working. Whenever I type on the keyboard it types multiple "b's" and freaks out a little. For example, I typed the word "phone" and it displays "Phbbbbbbbbobbbnbbe" Any solutions?
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Nov 5, 2012
some letters flip each other in my bold 9700. when i press q it becomes a and w becomes z.but the numbers and symbols are working fine.
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Aug 22, 2010
I put my AT&T 8310 in an aftermarket hard shell case, trying to protect the keyboard. When I pulled it out some of the keys weren't working. Gradually some are coming back, but the delete/backspace key doesn't work (sometimes it kicks in and does a Pac Man) and the Alt Back combination to bring up switch applications isn't working even though both keys work independently.
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Jan 26, 2010
The keyboard appears to be a English design with no other symbols but the software seems to be finish because when i press the full stop button it comes up with ä and i have to press ! to use the full stop.
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May 1, 2010
I upgraded from my Bold 9000 to the Bold 9700 and now Japanese Input is not working anymore. I installed several eastAsia packages from different providers and its possible to read Japanese but when I am trying to choose Japanese as input language on my 9700 its switching back to the language before. korean and thai are working without any problem.
It seems to be that this problem only occures on Blackberry's with a QWERTZ keyboard. We tested it from several carrier (O2 Germany, O2 Szech and T-Mobile Germany [all have QWERTZ keyboard]).
Currently installed OS: v5.0.0.593 (Bundle 1022, Platform 5.1.0.147)
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Apr 19, 2012
I have a Blackberry Bold 9700 which was replaced under warranty in January this year. T mobile told me that they could not repair the old one and therefore it was replaced with a new one - the keyboard and lock button has now stopped working on this some of the time meaning it can't be used as I cannot unlock it. Despite the fact that it was only brand new in January as the contract is over 2 years now they say there is no warranty on it but speak to Blackberry can't find any other way of doing this?
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Aug 16, 2010
I am having issues with the keys not working properly on the touchscreen keyboard. When the phone is in portrait and I press on a key what shows up is the key at the left end of that row ex: if I press L an A shows up on the screen, if I press U I get a Q. If I turn the phone so that the keyboard is now on the same side as the USB port I only get whatever buttons are on the bottom of the screen. If I turn it 180 degress none of the keys work.
I have also noticed this happening in applications like Google Latitude. If I press any of the icons on the bottm of the screen the only one that registers is the zoom out key.
If I do a battery pull things work well for a bit and then it starts acting up again.
I haven't seen anyone else posting about this and I am hoping that it is just this phone. I am exchanging it tonight.
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Jul 11, 2011
my keyboard continuously picks up keys more than once when I'm typing, especially the space bar. It makes it impossible to text.
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Mar 11, 2010
Right I have disabled dial from homescreen and I gone thru all the keys and not one of them opens up my sms inbox is there a way to assign it to a key not being used?
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Mar 26, 2010
I only used my 9700 for 1-2 weeks and some keys are already starting to wobbling in its casing, seems have gotten loose, but the main problem is that its making a "double clicking" noise, by that I mean initially it was suppose to only click once after u pressed the key down fully. But now some are making a click(I think its due to the wobbling in its casing) before the keys are being pressed and typed.
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Aug 9, 2010
I am working with a user who recently switched from a 9550 to a 9700 (verizon to at&t) for coverage reasons.Whenever he unlocks his keyboard (using the lock button on the top left of the device), he must enter his password to access his phone. The security timeout settings on his phone are set to 1 hour, but even if he locks the keyboard for 5 seconds, he still has to enter his password when unlocking it.The only time that the keyboard will lock and unlock without requiring a password is when it is entered/removed from the holster.We are using BES.I cannot replicate this issue with the 9650 or 9550. Unfortunately I don't have a 9700 at my disposal to play with.Is this a normal feature for the 9700?I've checked his encryption settings (disabled).We cannot disable the password function (mandated by BES policy).The issue is not that he has to enter his password, it's that he would prefer that a password not be needed unless the security timeout has expired.
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Apr 30, 2010
I recently updated my Blackberry 9700 and ever since it's not as it used to be. I used to press the top left to lock button to lock it. When I did this the screen would dim, but now when I press the shortcut key the screen goes black. Then if I press the shortcut key again it unlocks it straight away even though I have the password option on. Before, regardless of which ever key I pressed it would always ask for a password. Now, the only time it asks for the password is when I take it out of the holster. This is really annoying me.Is this something that i can change or do i have to do a restore??
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Mar 19, 2012
My iPhone 4 volume keys and silent/ringer keys are not working and it doesn't ring and vibrate when i get a call or text and neither the sound working when i use any app like games etc. but when i go to settings and change the ringtone then its ringing and the sound is working when i play music but there is a problem as well the headphone dock is not working.
Info:iPhone 4, iOS 5.1
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Feb 17, 2010
I've owned my 9700 for nearly 2 months now and I'm still not used to the keyboard. I prefer my 8310's spaced out keys. has anybody replaced the 9700 keyboard with the Atlas keyboard?
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Apr 26, 2012
The keys of my blackberry aren't working anymore even though the screen is working and it hasn't got wet or anything. It isn't working since a few days, and it's driving me crazy because I receive all the messages and notifications but I can't read them since I can't type my password. I took the battery off, restarted it a thousand times but nothing seems to work .
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May 26, 2012
My Bold 9780 is about 1 1/2 years old. OS 6.0 bundle2921. A few letters do not work along with the menu key. The phone reset itself since I could not enter the password properly without these keys. I also cannot use the number 5 which is part of our area code. I have had it looked at (fixed) twice without success. They say it needs a motherboard. Now that I got the phone back the microphone doesn't work. I can hear callers but they can barely hear me. I have 1 1/2 years left on the contract but have a useless phone now.
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May 23, 2011
Over the past two weeks I have no longer been able use the Alt + I and O to sort my messages. I've turned off/on and taken the battery out, and still do not have this capability. The alt key works with other letters/numbers, just not as the shortcut for incoming and outgoing.
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Jun 12, 2010
My blackberry buttons are taking the wrong commands. I press the green/ answerr button it gives letter ‘k” I press the hang-up/red button it gives me the letter M, the track ball is not commanding, it rotates fine but once u click on it, it gives me a letter. Anyone have a solution or will i have to bury my Berry?
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Apr 8, 2011
I have had a blackberry bold 9780 for the last year and a half and I love it. I recently did a bbm update and shortly after that certain keys worked off and on. I contacted Rogers and they advised to to update the OS so I did. This has not helped. The next call I made to them, they advised me to take it to a rogers store for repair. I did and they informed me that they do not repair out of warranty and they sent me to a kiosk in the mall to have it repaired. According to the kiosk they were not able to fix the issue, they cleaned it, replaced the membrane and still no luck. Now the buttons that worked infrequently no longer work at all. The buttons that do not work are i, o, k,l,m,$ and delete.
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May 10, 2011
not sure if there is a way of 'cleaning' the key pad on my 9900??When texting it is increasingly becoming a pain, especially the c and b buttons...they just don't seem to work everytime?
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Aug 14, 2012
Just noticed this morning that keys "RT FG CV" stopped working. The rest of the keypad is functional as well as the touchscreen. I even tried removing the battery... nothing.
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Mar 9, 2010
This morning, out of no where my blackberry started to act strange. if i push on the end button (the red one) it calls some one or if i push on the letter m, it starts typing m like a million times and now it has locked it self and i can't put in my password because the keys don't work.. what can i do? i took the battery out and left it resting for a few but if i can't put in my password how can i get to the phone and try to fix it?
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Mar 1, 2010
I found it out! You have to dismantle the phone, though. Walkthrough:
1) Remove the bottom plate with the branding (use guitar pick, small flat screwdriver, etc)
2) Remove and save warranty sticker in case the phone actually breaks.
3) Remove the two small screws on either side of the phone.
4) Using a guitar pick, small screwdriver, or case-opener tool, start on the sides of the phones slightly below the convenience keys and move down towards the bottom. On the bottom, there are three small clips that WILL NOT BREAK NO MATTER WHAT. Disconnect them. Then remove the keypad top first.
5) Slowly slide the pick/driver/tool from the bottom edges of the phone up until the volume rocker. One tab on each side should pop, but they are difficult. Take your time.
6) Grip the sides of the bezel and slide upwards. The top cover should come off along with the back chrome bezel (the one above the camera).
7) The phone will now appear very basic with only the trackpad and screen recognizable. On the white lower portion, several small, rectangular LEDs can be seen.
8) Use a preferred color of sharpie to color a large clear piece of packing or scotch tape, and cut it into 2mmx2mm squares.
9) Place one color square over each LED. Reassembly
10) Insert the keypad into the bezel bottom first, making sure that the screw tabs for the keypad are underneath the screw tabs in the bezel.
11) Holding this configuration, slide the bezel on top first.
12) Make sure the hole for the trackpad and the trackpad itself line up, this will assure you that the keypad is in right. Also look at the "frets" in the keypad.
13) Push on the bottom of the bezel until you hear at most three clicks (the three tabs locking back into place)
14) Run your fingers along the side with pressure to make sure that you snap in the single tab on both sides of the phone.
15) Insert and screw in the two small screws you took out before.
16 OPTIONAL) Put back the warranty sticker on the ORIGINAL side that it was on before.
17) Snap the carrier plate back into place.
18) You're done PICS TO FOLLOW
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Feb 26, 2010
Any1 have instructions on how to replace the keyboard i found a keyboard online to $8.00 just need to know how to install it
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Aug 9, 2010
Has anyone else noticed that the Bold 9700 Keyboard has been revised in the past few months. I got mine about 3 months ago, and with the ones that i received in the last few weeks they feature a new keyboard. They revised version has a rolled keyboard around the edge.
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Feb 26, 2010
I have a new Bold 9700 from T-Mobile running stock OS and once in awhile I get the message the keyboard has locked itself, soo, I then have to unlock it by pressing the two prescribed keys. Why is this happening and how can it be stopped?
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Jul 18, 2010
Since my last software update on my BB 9700 I can't lock my keyboard.Now I have v5.0.0.593 (Platform 5.1.0.147).The Icon "Lock keyboard" is not longer on the desktop and I can't find an alternate to lock my keyboard.Why? I want lock my keyboard.What can I do?
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