BB Desktop Software :: Updated To DM 6 - Cannot Configure Sync
Aug 10, 2010
Storm 2 9550 on Verizon
Device Software 5.0.0.713
Win XP Pro SP 3
Outlook 2007 SP 2
Updated to Desktop Manager 6 today following all of the prompts. When I try to configure synchronization by clicking "Configure settings", a dialog comes up that indicates it is "Determining the root configuration name for the main system . . ." and after a few seconds another pops up that says "Intellisync - - Unknown error reported". I have tried to "Reset settings" with no change in the result.
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Aug 17, 2010
Well, as others have indicated, I can't sync either. I spent 4 hours on the phone today with a blackberry level 2 tech who could not resolve my problem.I have used the desktop manager successfully for the past 2 years. With version 6, it cannot determine an internet connection with which to configure sync.
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Jul 11, 2012
After my last update, I can“t configure the Sync of contact from outlook windows7 in the BB Desktopsoftware. The option can not be choosen.
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Aug 11, 2010
After recently updating to Desktop 6.0 my software will no longer allow Bluetooth connectivity (which I had with the previous version).
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Aug 22, 2010
I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.
DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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Aug 9, 2010
I am trying to sync my BB with my desktop software. I was advised the only way i could get music on my BB was to take the memory card out the phone use an adapter to put music on then put the memory card back in BB.
Surely when i connect my BB to my laptop with the desktop software on it, i should be able to see the music and pictures that are on my phone, or should i not??
I have gone into the options menu on the screen and had a look at my memory, and it is telling me "Media Card cannot be read. Verify that the memory card is properly inserted, formatted and not corrupted".
I have also made sure that Mass Storage support is on, along with Media Card Support, but i still cant see anything.
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Aug 18, 2010
I am using a Blackberry Torch and have the newest version of the Desktop Software (v6).When I try to setup my synchronization it gives me options for ASCII and Yahoo but not Outlook.What can I do? I have installed the software on several other laptops with their Blackberry Bold (both 9000 and 9700) and this hasnt been an issue.I have uninstalled and reinstalled the software but with no new luck.
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Jul 23, 2010
I was told by a tele help agent at AT&T that Blackberry Desktop sync software was not able to be used if you are using Windows 7. I find this hard to believe but would really like to quit wasting time finding an answer if Blackberry does not support the new OS.I am also using Outlook 2010 with Windows 7 Premium and cannot get the Blackberry Desktop to sync with Outlook 2010 during set-up.I can't believe Blackberry didn't know a new Outlook was coming out and syncing would be one of those key tasks.
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Jun 8, 2010
I have a Blackberry 8330 curve that was purchased in October 2008.I loaded the Desktop Manager software from the disk that came with the phone. For a long while I was able to synche my calendar on the phone along with tasks, addresses,etc to outlook. Occasionally after finishing an error box would come up the Blackberry had detected an error and did I want to report it. I closed out the box since I was done working. About a week ago I was no longer able to synch and this error box would come up immediately. I have tried removing the software and downloading the version 5.0 software, hard re-setting the phone (which almost worked). I have updated to Internet Explorer 8 but this problem occured earlier as well.Last night I was able to back-up the device and set synchronization settings after the hard reset of the phone but now I cannot do anything. Desktop Manager opens fine, connects to my blackberry fine but as soon as I hit "Synch" it pops up the error message and whether I hit debug, don't send a report or send a report it closes me out completely.
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Jun 26, 2010
I've got a clean (wiped to factory reset) BB8800, with a first time installation of BB Desktop Manager on a new PC. The BBDM is 5.0.1.16. Everything is uncluttered with previous detritus.
However, when I connect the BB to the Desktop Manager, it asks me to update the Application Loader. I follow the instructions:
OK to upgrade
Disconnect BB
Click OK to close BBDM
Closes Desktop Manager,
Downloads 16Mb file
Goes to MS Installer
Verifies the files
Installs the files
It reopens the Desktop Manager
Then lo and behold, it asks me to UPDATE THE APPLICATION LOADER!!!
I'm on Application Loader 5.0.1.52. Is there any chance of downloading the newer Application Loader directly because everytime I go through the loop, it's downloading the installer files, and I can't find it in the cache.
Just for ref the BBDM components:
BBDM 5.0.1.16
DDDevMngr 4.1.0.14
RIM USB Driver 4.1.0.4
RIM Serial USB Driver 2.2.0.3
Application loader 5.0.1.52
RIMProgram 1.0.0.3
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Jan 24, 2012
Does any one know how to configure Corporate Sync Notification for Inbox Sub-folders?
I have an exchange server where the mails are downloaded to outlook mail client, and i have created Rules and Alerts for my folders. I am able to Sync the folders in my phone but i dont notification for it.
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Apr 10, 2010
With my wife, we got 2 BB Curve 8520 and we're now trying to sync both of them with our Outlook 2003 SP3 on XP SP3. Both do the same thing:
1/ First sync goes well, the BB calendar gets filled up,
2/ Everything syncs well during a few days,
3/ One day, the sync tells us it will delete 3000+ elements on Outlook, of course I click Reject and cancel the sync,
4/ I restart OK by synching one-dir from Outlook tp BB,
5/ A few days after, it returns to step 3 and is behaving bad again.
I can't get any durable solution, the only thing I got is a workaround that lasts only a few days.
Our BB version (mine/my wife's) :
- Platform : 4.2.0.118 / 4.2.0.135
- Application : 4.6.1.274 / 4.6.1.314
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Aug 16, 2010
I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.
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Jan 29, 2010
following situation:
- About 1150 contact entries in Outlook
- About 2000 calendar entries in Outlook
- Software: DTM 5.0.1
- Mailer: Outlook 2003 connected to Exchange 2003
Blackberry Device:
- Connected to Desktop via USB
- No e-Mail function needed!
When i try to sync everything looks fine with all entries. But if i sync again directly after a sync is finished, there are about 200 calendar entries to sync. If i resync these entries, the next time they should be synced again. Seems like al loop! Everytime i try to sync these 200 entries they found by DTM again to sync. I've erased the Device Cache and the Intellisync folder on the Desktop - but the problem still appears!
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Mar 15, 2010
I dont understand why my blackberry is not compatible with the app world iv updated it to the latest software using desktop manager and nothing works also blackberry messenger doesn't work aswell can anyone help me out?
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Jun 15, 2012
I have just downloaded the new sync software onto my desktop. what was wrong with the old one it worked well. now when i sync my calender comes up with random sync errors with recurring appointments. i have deleted a few of them but it just finds another one. i havent been able to sync the calender the phone since i downloaded the new software.
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Mar 18, 2012
i have updated itunes 10.6 but i cant sync my iphone 4s
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May 15, 2012
I updated my iphone to the latest software tonight, but now I can't sync my phone to itunes. It gets stuck at the first step and then it just errors. I reset my device in an attempt to fix, but unfortunately it didn't fix it. At least I had all my music, apps and movies before, now I literally just have a blank phone that wont sync.
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Apr 24, 2010
I updated the firmware in my phone to 31.023 and have now noted the following bugs with the MfE client with Exchange 2003:
Initial sync goes ok. After initial sync, "always on" mail times out and stops working. It does not resync 15 minutes later. A manual sync will retrieve mail. After initial sync, contact changes are no longer synced. Further contact syncs fail. If contact sync is disabled, other syncs work ok. I wish I hadn't bothered doing the update!
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Aug 20, 2011
When clicking the sync button I just get a blank page that prompts to re-direct if nothing happens in 10 secs. When choosing the re-direct, nothing happens except the screen goes totally blank.
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Sep 8, 2014
I updated my iPhone 4 to iOS 7.2.1 but when I connect to my computer to sync Outlook it says the iPhone needsĀ iTunes 11.1 - didn't iTunes update when I upgraded the iOS?
Info:
iPhone 4, iOS 7.1.2
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Sep 14, 2010
I recently got the latest Desktop Software. For some reason my Outlook calendar no longer syncs with my Blackberry. When I go under Organizer in the Desktop Software, MemoPad Address Book & Tasks are all checked off and working, however, Calendar isnt checked and in brackets beside it says Not Installed. No idea why this is or how I install it to make it work again.
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Aug 10, 2010
I did the upgrade and could not sync.Forum said to un-install the older versions. BUT every time I try to unistall 5.0.1 or 6.0 I get this error:
ERROR 2738 could not access VBscript runtime for custom action.
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Aug 27, 2010
Having downloaded the new deskup software, and made sure that it notifies me of any conflcts in sync-ing the blackberry and Outlook 2003, it now tries to delete anything new added to Outlook that it is not yet on the blackberry. It notifies me of all the conflicts but doesn't give me an option to stop it deleting all the new additions individually. So I can sync but only if I allow it to delete all new Outlook appointments.
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Sep 13, 2010
I am running Win 7 Home Premium 64 bit. Upgraded(?) Desktop Software to version 6.0.0.43 and now everytime I run the sync the program crashes. I get an error message that states "Blackberry Desktop Software has stopped working"... "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Of course when I click "Close program" the program closes and I get no further assistance. I tried uninstalling 6 and reinstalling 5 and now I cannot sync in that version either (it had worked correctly for a year or so since I got the phone).
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Mar 10, 2010
the diabolical OVIsuite on one side for a moment.could a nokia person confirm whether nokia intend to release an update of PCsuite that will syncs all contact(including categorization/multiple email address/phone) and calender fields properly between an n97 and MS outlook 2010 (win7-64bit), and when.If you read this , and want this even a 10th as badly as I do,.
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Jan 9, 2015
I have you tube version 5.5.27 on my phone. When it updates to the new version it's not in sync when it plays any video.
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Jun 16, 2015
I tried going to settings>data usage>settings auto sync is checked. I then tried another suggestion: delete my email account and re-add, now the blasted thing says it can't authenticate my account...
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Mar 29, 2012
I am so tired of Apple screwing up my iPhone either with iOS or iTunes updates. This time I updated iTunes to 10.6.1, synced my iPhone, then I got a call and I notice that the ringtone wasn't the one I had set up as the default. I started checking and all my ringtones and music playlists were gone.
Info:
MacBook Pro, Mac OS X (10.7.1), 2011 15", 2.3 GHz i7, 8GB RAM
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