BB Desktop Software :: DM6 Will Not Detect Phone And Will Not Exit
Aug 17, 2010
I tried almost everything there is to try from clean uninstall including deleting files in the registry folders etc etc of all DMs reboot and reinstall. still my DM 6 will not detect my phone but my windows has no problem seeing my phone.I had to uninstall everything and go back to DM5 that worked flawlessly. Fact that it works on DM5 allows me to rule out any hardware malfunction.
Lastly i noticed that there are users out there with this problem also have difficulty closing the DM6. whenever we try to close it, it will just hang there and we have to manually close it using task manger. I hope that the details given will be able to help technical support troubleshoot some sort of solutions.
I am perfectly fine with using DM5 but my future plan is to change my phone to the BB Torch. And with this current problem i wont be able to get my torch to work on DM6 on my computer. I hope that we can get some sort of solution. I am running windows XP sp3
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Feb 27, 2010
I've spent a week trying to get the desktop manager to detect my curve 8530 to no avail My pc windows xp professional detects it but not the manager Ive tried what i could find on blackberry forums as well as my providers support forums and nothings worked is there anything else i can do.
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Aug 24, 2010
I've got a blackberry 9000 device that I cant seem to reload. My computer (2 of them) have not been able to detect it through Desktop manager 4.6. Some things I've tried were detecting it with Javaloader's USB wipe, but that didn't work as it would not detect. I've tried two separate batteries, still to no avail.
It seems for some reason this blackberry cannot be detected. The device is relatively new, not used for more than a month. I'd love to get this issue resolved with some help.
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Mar 23, 2012
My laptop used to be able to detect my blackberry, it now will charge it but it does not give me mass storage options anymore and desktop manager can not detect it. Mass storage mode is turned on. I've uninstalled and re-installed desktop manager but still no luck.
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May 10, 2012
I am so frustrated. My Computer sees my phones as a usb but the Blackberry desktop manager can not see it. I keep getting this message; unable to install device driver.
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May 10, 2012
My desktop manager can not see my my smartphone. But it sees the usb. I is also able to see other smartphones. But mine seemsm to have a problem.
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Jul 24, 2010
I'm trying to set up bluetooth synchronization for my 8900 now that I am no longer on a BES.I picked up an Asus USB BT-21 bluetooth adapter for my PC, which is apparently based on Broadcom hardware. I'm running Win7 64 bit and installed the Broadcom drivers for the adapter. I followed the instructions here: http://www.blackberry.com /btsc/ search.do? cmd=displayKC&docType=kc&externalId=KB04132&sliceId=1&docTy.Everything works fine up until the point where I go back into Desktop Manager and try to find my 8900. Desktop manager manages to find every other blackberry in my building except for mine. At the bottom of the instructions, it says that a conflicting IT policy might be the cause of this problem. So, I reset to factory defaults to remove any lingering IT policies as per the instructions here: http://www.blackberryforums.com/rim-software/67224-remove-policy.html?highlight=remove+policy Tried to connect again but still no joy in mudsville.
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Apr 15, 2010
Am using a Bold 9700 os v5.0.0.344 with DM v5.0.1.18 (Aug 21, 2009) on my notebook running vista 32bit When I click on the IP icon on the DM, I get this error message below: "Unable to detect configured Blackberry IP modem device. Please verify your desktop installation is configured correctly and restart the desktop." Tried installing and uninstalling many many times but to no avail. Can anyone out there shed some light?
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Sep 6, 2015
I just tried out car mode for the first time and when I was in the simplified interface there was no way for me to exit it... I just tried it out inside so it wasn't automatically hooking up to a cars bluetooth or anything. I believe I was supposed to pull down on the top menu thing to turn it off but I couldn't pull it down while in car mode. I ended up having to reboot my phone to get out of car mode.
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Oct 15, 2015
After activating my Ultra Power Saving mode, I was able to deactivate, however my phone then went into a similar power saving mode, grey scale screen, no apps and no option to exit the mode available on any accessible parts of the settings. Is this a bug? or have I activated a mode I didn't intend to?
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Jul 13, 2010
I didn't realize that I selected the desktop to restore my phone until too late.Now I lost the lock icon to lock the phone.
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Sep 4, 2010
So I had an older Curve, and now I have a brand new Curve 3g. The older phone has malfunctioned, and I can't use the keypad, but it still recongizes the software when plugged in, and i can charge it - this is why the data couldn't be transfered from my old phone to the new one at the Verizon store. So, I want all the contacts, my to-do lists/memopads, etc transfered into the new phone using Blackberry Manager on my PC (Vista). So i selected the 'Device Transfer Wizard" from the main menu, and followed instructions - i get an error message that tells me, basically, I "need to remove some applications from my existing device because there is not enough space on the new device to accomodate them:" I don't get this - the new phone has 256mb memory compared to 32mb in the old phone, and I don't even have apps on there except facebook (I tried to delete my apps on the old phone and all it showed me as having was Facebook.So, I tried un-checking various boxes on the screen that asks what i want to transfer, and even with them all un-checked it still tells me there is not enough room to transfer.Am I doing this wrong? i just want my contacts and to-do lists transfered to the new phone - I don't know what this thing about the "applications" and such is about but I just want my data transfered.I will say that the Blackberry Manager application that I have is very slow, non-intuitive, and generally a huge pain in the **bleep** to work with - I would think that a slick tech company like Blackberry would have a far better program than this "Blackberry Manager".. I am impressed with the Blackberry phones but dread using that Blackberry Manager every time I need to (such as when putting anew ringtone on my phone).
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Jun 10, 2010
While trying to fix an "App Error 523 reset" problem, I came across a (seemingly) very helpful post on this forum. However, I got stuck on step one because I have not yet used the Desktop Manager, and cannot figure out how to get past the initial DM welcome screen with my broken phone.My phone won't currently connect to DM because the phone can't properly start up. I need to get into Desktop Manager to access the Application Loader to fix my app error 523 problem.
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Feb 1, 2012
I have a nokia c3-oo I have a nokia ca101 USB cable and the nokia suite which I have downloaded from nokia everything has loaded up alright I connect the phone to the computer there is a connection sign on my mobile and the phone asks what to connect so I choose nokia suit when the nokia suite is open I click to add new phone but nothing happens windows does not detect the phone.
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Jun 1, 2011
How does the phone detect when it's in the holster? Do BlackBerry holsters have some kind of magnet inside?
Version 6.0.0.415
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Jun 10, 2014
I just bought the new Z2, it was great until I can't sync or back up my data to my laptop. My laptop is using Window 7 and I have updated the phone to 17.1.1.A0.402 version. Beside that I also updated the Sony PC Companion, yet nothing can I do to sync or back up to my laptop even y using wifi or usb cable (original from the box). My laptop also can't detect the Z2 device too.
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Apr 5, 2012
It has been mentioned that ICS updates for SI numbers will not be provided in this forum and asked users to check with PCC.One thing the reporter forgot is most of the time, PCC doesn't detect xperia phone or it always says no update.Can you please let me know how frequent I should connect my neo with PCC for update ?
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Mar 20, 2011
I use the blackberry 8900. my phone does detect the wifi connection however it tells me to enter a given pin in my router.. what am i supposed to do?
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Oct 27, 2011
I recently purchased Torch 9860. Last sunday i was travelling, suddenly cell lost the network connection and switched off. when rebooted it showing "error 102 Reload Software", I tried to connect this device with Desktop manager as per the solutionds given on BB website but Desktop manager is not able to detect the phone, and i am unable to do anything since there are not software update for OS 7 yet.
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Nov 7, 2015
When I insert my 64gb card in exfat format to z5p, it can't detect my card, while my z ultra do
If I insert 32gb fat card, it's fine
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Jun 8, 2012
Last evening,the i phone battery had died, after charging my 3g iphone, prompts showed a cable (connecting to itunes) update.
So i connected it and ran the update, it said after updating i could restore my contacts and messages. ( Earlier that day we updated our macbook to the osx lion and moved our moble me account to the icloud)
I was not given the option to "restore contacts, messages, information" ( As is customary when updating my iphone)
Note: After the update was complete, ( updated to 4.2.1) IT WAS SUPPOSE TO BE 5.1. (BUT that may be because I have an old 3G iphone??)
Then all it offered me was syncing options, so I "sync"ed "it". Now, all my iphone messages, contacts, phone history, purchased apps...... are "GONE'
Info:
iPhone 3G, iOS 4.2, Phone prompts said connect to itune
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May 8, 2010
I had been using Ovi Suite to sync my PC and 5230 and was having no trouble. But I tried connecting today (almost afetr a month's gap) and now the Ovi suite doesn't recognize my mobile. My PC is able to recognize the device but Ovi doesn't. And I've updated the Ovi suite too. Please help...
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Oct 24, 2015
Is there anyway to make it so my PC can detect my lumia 1020 so I can move files off/on my phone without the original USB?
The original USB is damaged and doesn't reliably connect/charge and I was wondering if there was anyway for another usb to connect my phone to my PC, or does it have to be the one that came with my phone?
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Dec 20, 2015
i just bought Lumia 950XL. unfortunately, my device unable to detect my micro sd card. I have tried several other micro sd card that working well from other devices, but the result still the same. I have tried reformating the device, start the device without sim card, the outcome remain the same.
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Jun 11, 2015
My xperia z3 doesn't detect head phone after reparation enymore the sound comes from the speaker. ReparationThe main plate was changed because of the problems with WiFi and bluetooth)
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Feb 5, 2012
my xperia neo v cant detect house wifi and it always says that my house wifi is not in range although my laptop can connect with the wifi ? so how to solve this problem ?
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Jun 5, 2015
When i hook my s5 up to my mac using usb and using android file transfer, the app doesn't show any content in the files such as photos or video....
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Oct 21, 2012
My device is unable to detect any of the Bluetooth Headset. I have tried same with Nokia and Amkette bluetooth. Scanning does not list any of these bluetooth headeset.
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Jun 1, 2015
Connect to open wifi is no issue. I try add network enter network SSID and security WPA/WPA2/FT PSK. and enter password but noting appear.
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Jan 18, 2012
my new memory card?? i want to copy files from my old memory card but once finished it did not detected by my phone.
i have application in my old mem card so i need them and also the settings.
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