BB Curve 8900 :: Desktop Manager Does Not Detect Paired Over Bluetooth?
Jul 24, 2010
I'm trying to set up bluetooth synchronization for my 8900 now that I am no longer on a BES.I picked up an Asus USB BT-21 bluetooth adapter for my PC, which is apparently based on Broadcom hardware. I'm running Win7 64 bit and installed the Broadcom drivers for the adapter. I followed the instructions here: http://www.blackberry.com /btsc/ search.do? cmd=displayKC&docType=kc&externalId=KB04132&sliceId=1&docTy.Everything works fine up until the point where I go back into Desktop Manager and try to find my 8900. Desktop manager manages to find every other blackberry in my building except for mine. At the bottom of the instructions, it says that a conflicting IT policy might be the cause of this problem. So, I reset to factory defaults to remove any lingering IT policies as per the instructions here: http://www.blackberryforums.com/rim-software/67224-remove-policy.html?highlight=remove+policy Tried to connect again but still no joy in mudsville.
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Feb 27, 2010
I've spent a week trying to get the desktop manager to detect my curve 8530 to no avail My pc windows xp professional detects it but not the manager Ive tried what i could find on blackberry forums as well as my providers support forums and nothings worked is there anything else i can do.
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Jun 13, 2010
I'm writing from Austria, Europe. I just got my BlackBerry Curve 8900 few days ago, everything's fine, I like it a lot. I've got just a problem with the desktop manager software. I installed it through the CD delivered with my BlackBerry and got the newest version of the software through the internet as well. But somehow, when I open the Media Manager Section, I got a button to install the Media Manager, and when I click on it, it doesn't work. I tried it several times already, but I alsways get a notification, that there's a problem and I have to put the user tools CD or try it when I'm connected to the internet. I put the CD and I'm also always connected to the internet, but it doesn't work. So I can't put any media files into my BlackBerry.
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Aug 14, 2010
I have just bought a new laptop (Sony Vaio running Windows 7 and Microsoft Outlook 2010).
I am using the Blackberry 8900 Curve with Vodafone.
Like everyone else, I could not synchronise my blackberry with Outlook 2010 and was told to wait until August for version 6 of Desktop Manager.
I just installed it! But when I tried to launch Desktop Manager is simply says "Blackberry desktop software has stopped working. Windows is checking for a solution to the problem" and then I get " Blackberry desktop software has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
I un-installed and reinstalled. No change.
Prior to downloading version 6 I had downloaded and installed version 5 with Service Pack - the file name was 501_b049_multilanguage. That one installed and launched but there was NO WAY to synchronise Blackberry Curve 8900 with Outlook 2010!
My PC is brand new and "TOTALLY CLEAN" of any special install. The only application running on this laptop other than Microsoft Windows 7 (32 bit) and Microsoft Office 2010 (including Outlook 2010) are McAfee (which I disabled to ensure this was not the reason desktop manager would not work!) and an HP all in one printer!
IT HAS BEEN A WHOLE MONTH since Microsoft launched Outlook 2010, not sure what the issue is but both Desktop Manager 5 and Desktop Manager 6 have VERY SERIOUS ISSUES which should have been screened through QA.
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Mar 23, 2012
My laptop used to be able to detect my blackberry, it now will charge it but it does not give me mass storage options anymore and desktop manager can not detect it. Mass storage mode is turned on. I've uninstalled and re-installed desktop manager but still no luck.
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May 10, 2012
I am so frustrated. My Computer sees my phones as a usb but the Blackberry desktop manager can not see it. I keep getting this message; unable to install device driver.
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Mar 10, 2010
I have a Blackberry Curve 8900, Windows XP SP2, Desktop Manager 4.7 and a 3com PCMIA Bluetooth Card. Using the card I have successfully paired my computer with my Blackberry. All the services on the blackberry are enabled and the Bluetooth software shows that the serial port service is available using COM4. When I open Desktop Manager and open Connection Options, the 'use bluetooth' option is grayed out, so I cannot connect my Blackberry. Does anyone know what to do?
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May 10, 2012
My desktop manager can not see my my smartphone. But it sees the usb. I is also able to see other smartphones. But mine seemsm to have a problem.
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Jul 8, 2010
I've just loaded my blackberry user tools disc on my laptop. Now its asking for my devise password, however its not excepting my password. Has it set it back to the factory settings?
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Aug 24, 2010
I've got a blackberry 9000 device that I cant seem to reload. My computer (2 of them) have not been able to detect it through Desktop manager 4.6. Some things I've tried were detecting it with Javaloader's USB wipe, but that didn't work as it would not detect. I've tried two separate batteries, still to no avail.
It seems for some reason this blackberry cannot be detected. The device is relatively new, not used for more than a month. I'd love to get this issue resolved with some help.
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Jan 3, 2012
My Blackberry 8900 will pair successfully with the bluetooth system on a 2010 Jaguar XJ but will only autoconnect if I switch off the phone and then restart it. It used to connect automatically.
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May 2, 2012
I have a BB9900 running device software 7.0. I also have BB Desktop Software 6.1.0.36 installed. I run Windows 7. I am trying to connect my computer to my BB using bluetooth so I can sync wirelessly. Bluetooth is enabled on my 9900 and my computer is a "paired device". However when I use the Desktop software and try to "add a bluetooth enable device" it can't find my phone.Also when I go through Devices and Printers on my computer I can see the phone (bluetooth is enabled on the computer) although there is a driver problem identified that windows can't fix.
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Jul 8, 2011
I am trying to connect to my Landrover handsfree I have use this before with other hansets without problem Just sometimes it connects automatically, but 90% of the time it fails, even when I try to connect manually I can not get a connection?
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Oct 7, 2011
I can't connect the blackberry to the desktop manager, it doesn't recognize my phone on the computer, but that happened when I updated my desktop manager to the next version. Because before that it worked very fine.I tried to change the configuration on the desktop manager but it didn't work out. My computer doesn't recognize my phone as an usb device either.
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May 15, 2012
When downloading the blackberry desktop manager,the form asked of country and city,but it showed loading countries without it loading,now I can't download the desktop manager so as to connect my smartphone to my laptop
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Feb 8, 2010
I bought a new blackberry, installed the OS from the Black Berry Website, but the desktop manager had no applications on it. My blackberry did not have blackberry messenger and notepad/memopad. I was able to download blackberry messenger, and that does show up on my desktop manager now, but I haven't found a notepad/memopad to download. Can anyone offer suggestions as to how I can get a notepad on my blackberry?
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Oct 6, 2011
I have a Curve 8330 and cannot get the Desktop Manager to connect with it. This was a frequent problem for a long time until the latest DM upgrade. Suddenly, now the same thing is happening. DM just shows "connecting" but no connection takes place. I have uninstalled then downloaded and reinstalled v6 but all in fain.
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May 2, 2011
Anyone know why I can't upgrade from OS5 to OS6 using desktop manager?
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May 10, 2011
i have a blackberry curve 9320 i have the desktop software could you tell me where i get the desktop manager
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Apr 15, 2011
i am unable to sync with my laptop (with new 9330/curve 3G) as Desktop Manager says my BB isn't connected. i am using the cable that came with thenew 'phone.the laptop can access the media on the 'phone, the laptop recognizes that the deivice is connected.
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Jan 14, 2010
Can you add contacts using the Desktop Manager software? I'm really, really lost on how to enter them without having to type them in with the tiny little keyboard.
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Feb 2, 2012
Does anyone have a link to the older version of blackberry desktop manager?
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Feb 2, 2012
My phone asks me where i want to charge, Usb or media sync. and my computer asks if i want to open the files but really all i want to do is use desktop manager. Ive tried the Device manager method, ive uninstalled and reinstalled i dont know what to do?
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Nov 2, 2010
I can view media card photo's on my phone I'm unable to see them on Blackberry desktop manager.
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Nov 13, 2012
I have bb 9380 curve which has 7.0 OS, i want to update it to 7.1. I have downloaded 7.1 device software and installed it in PC but when i try to update this through Desktop Manager it shows me " There is no update available for your divice" ...how can i update?
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Dec 2, 2011
I am tring to connect my curve to the desktop manager via bluetooth, the bluetooth page is grayed out and i get the message your pc does not meet the prerequec ets
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Feb 3, 2010
When I plug in my USB cable bb desktop will not reconize my blackberry
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Sep 7, 2010
I cannot find another thread with answers about what I am looking for so am making a new one. Please forgive me if I overlooked something.
Recently I upgraded my computer to Windows 7 from Vista.Now, the computer doesn't recognize my BB, and Desktop Mgr doesnt *find* the BB when plugged in. All worked perfectly before I upgraded the OS on my computer....now, nothing works. I tried reinstalling the software but that did not help.Please advise on what I should do or try.
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Feb 8, 2010
I'm new to the Blackberry Forum and would really appreciate some help! I bought a new blackberry, installed the OS from the Black Berry Website, but the desktop manager had no applications on it. My blackberry did not have blackberry messenger and notepad/memopad. I was able to download blackberry messenger, and that does show up on my desktop manager now, but I haven't found a notepad/memopad to download. Can anyone offer suggestions as to how I can get a notepad on my blackberry?
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Mar 8, 2010
I have Verizon Wireless 8530 Cruve, I am running Windows 7. When I open the desktop manager and plug in my phone the computer shows it but not desktop manager. I have uninstalled desktop manager and reinstalled it, I have also rebooted the computer still nothing. I plug my husbands pearl in and it connects just fine.
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