BB Curve 8900 :: Desktop Manager Version 6 - TOTAL CRASH
Aug 14, 2010
I have just bought a new laptop (Sony Vaio running Windows 7 and Microsoft Outlook 2010).
I am using the Blackberry 8900 Curve with Vodafone.
Like everyone else, I could not synchronise my blackberry with Outlook 2010 and was told to wait until August for version 6 of Desktop Manager.
I just installed it! But when I tried to launch Desktop Manager is simply says "Blackberry desktop software has stopped working. Windows is checking for a solution to the problem" and then I get " Blackberry desktop software has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
I un-installed and reinstalled. No change.
Prior to downloading version 6 I had downloaded and installed version 5 with Service Pack - the file name was 501_b049_multilanguage. That one installed and launched but there was NO WAY to synchronise Blackberry Curve 8900 with Outlook 2010!
My PC is brand new and "TOTALLY CLEAN" of any special install. The only application running on this laptop other than Microsoft Windows 7 (32 bit) and Microsoft Office 2010 (including Outlook 2010) are McAfee (which I disabled to ensure this was not the reason desktop manager would not work!) and an HP all in one printer!
IT HAS BEEN A WHOLE MONTH since Microsoft launched Outlook 2010, not sure what the issue is but both Desktop Manager 5 and Desktop Manager 6 have VERY SERIOUS ISSUES which should have been screened through QA.
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Jun 13, 2010
I'm writing from Austria, Europe. I just got my BlackBerry Curve 8900 few days ago, everything's fine, I like it a lot. I've got just a problem with the desktop manager software. I installed it through the CD delivered with my BlackBerry and got the newest version of the software through the internet as well. But somehow, when I open the Media Manager Section, I got a button to install the Media Manager, and when I click on it, it doesn't work. I tried it several times already, but I alsways get a notification, that there's a problem and I have to put the user tools CD or try it when I'm connected to the internet. I put the CD and I'm also always connected to the internet, but it doesn't work. So I can't put any media files into my BlackBerry.
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Feb 2, 2010
I just recently got a blackberry. I was wondering which desktop manager is best for the curve 8530 through sprint. because i see i can download older versions too. just wondering any input would be greatly appreciate.
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Jul 24, 2010
I'm trying to set up bluetooth synchronization for my 8900 now that I am no longer on a BES.I picked up an Asus USB BT-21 bluetooth adapter for my PC, which is apparently based on Broadcom hardware. I'm running Win7 64 bit and installed the Broadcom drivers for the adapter. I followed the instructions here: http://www.blackberry.com /btsc/ search.do? cmd=displayKC&docType=kc&externalId=KB04132&sliceId=1&docTy.Everything works fine up until the point where I go back into Desktop Manager and try to find my 8900. Desktop manager manages to find every other blackberry in my building except for mine. At the bottom of the instructions, it says that a conflicting IT policy might be the cause of this problem. So, I reset to factory defaults to remove any lingering IT policies as per the instructions here: http://www.blackberryforums.com/rim-software/67224-remove-policy.html?highlight=remove+policy Tried to connect again but still no joy in mudsville.
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Apr 4, 2010
Im trying to downgrade my os on my 8330 from the 4.5 to the 4.3 version but when i try and load the 4.3 version it tell me that the version is not on my desktop manager.
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Jul 8, 2010
I've just loaded my blackberry user tools disc on my laptop. Now its asking for my devise password, however its not excepting my password. Has it set it back to the factory settings?
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Dec 12, 2011
What's the most recent Desktop Manager Version that had built-in support for rolling back your OS (i.e. it detects all OS versions installed on your system & lets you pick the one you want, even if it's a downgrade) and where can I download the install files? I just found out the hard way that DM 6.1 does NOT seem to give you that option, so I had to reinstall an old Version 5.0 build that's like a year and a half old... which I'm happy to keep using, if that's what I have to do. But is there a newer version of DM that still has that functionality? Using the Apploader program WITHOUT Desktop Manager does NOT work well for me, as it ONLY installs the newest OS version present on your machine, which has resulted in OS 6.0 getting installed against my wishes, thus wasting the time spent on the install (installing OS 6.0 on a BlackBerry 9700 is a monumentally bad idea and I can't recommend it to anyone! ) Thus, I need a version of Desktop Manager that supports rolling back to an earlier OS.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Oct 7, 2011
I can't connect the blackberry to the desktop manager, it doesn't recognize my phone on the computer, but that happened when I updated my desktop manager to the next version. Because before that it worked very fine.I tried to change the configuration on the desktop manager but it didn't work out. My computer doesn't recognize my phone as an usb device either.
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May 15, 2012
When downloading the blackberry desktop manager,the form asked of country and city,but it showed loading countries without it loading,now I can't download the desktop manager so as to connect my smartphone to my laptop
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Feb 8, 2010
I bought a new blackberry, installed the OS from the Black Berry Website, but the desktop manager had no applications on it. My blackberry did not have blackberry messenger and notepad/memopad. I was able to download blackberry messenger, and that does show up on my desktop manager now, but I haven't found a notepad/memopad to download. Can anyone offer suggestions as to how I can get a notepad on my blackberry?
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Oct 6, 2011
I have a Curve 8330 and cannot get the Desktop Manager to connect with it. This was a frequent problem for a long time until the latest DM upgrade. Suddenly, now the same thing is happening. DM just shows "connecting" but no connection takes place. I have uninstalled then downloaded and reinstalled v6 but all in fain.
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May 2, 2011
Anyone know why I can't upgrade from OS5 to OS6 using desktop manager?
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May 10, 2011
i have a blackberry curve 9320 i have the desktop software could you tell me where i get the desktop manager
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Apr 15, 2011
i am unable to sync with my laptop (with new 9330/curve 3G) as Desktop Manager says my BB isn't connected. i am using the cable that came with thenew 'phone.the laptop can access the media on the 'phone, the laptop recognizes that the deivice is connected.
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Jan 14, 2010
Can you add contacts using the Desktop Manager software? I'm really, really lost on how to enter them without having to type them in with the tiny little keyboard.
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Feb 2, 2012
Does anyone have a link to the older version of blackberry desktop manager?
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Feb 2, 2012
My phone asks me where i want to charge, Usb or media sync. and my computer asks if i want to open the files but really all i want to do is use desktop manager. Ive tried the Device manager method, ive uninstalled and reinstalled i dont know what to do?
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Nov 2, 2010
I can view media card photo's on my phone I'm unable to see them on Blackberry desktop manager.
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Nov 13, 2012
I have bb 9380 curve which has 7.0 OS, i want to update it to 7.1. I have downloaded 7.1 device software and installed it in PC but when i try to update this through Desktop Manager it shows me " There is no update available for your divice" ...how can i update?
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Dec 2, 2011
I am tring to connect my curve to the desktop manager via bluetooth, the bluetooth page is grayed out and i get the message your pc does not meet the prerequec ets
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Jun 11, 2011
How do I install the new version of bbm 6 on 8900? keeps reading the old ver of 5
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Feb 3, 2010
When I plug in my USB cable bb desktop will not reconize my blackberry
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Sep 7, 2010
I cannot find another thread with answers about what I am looking for so am making a new one. Please forgive me if I overlooked something.
Recently I upgraded my computer to Windows 7 from Vista.Now, the computer doesn't recognize my BB, and Desktop Mgr doesnt *find* the BB when plugged in. All worked perfectly before I upgraded the OS on my computer....now, nothing works. I tried reinstalling the software but that did not help.Please advise on what I should do or try.
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Feb 8, 2010
I'm new to the Blackberry Forum and would really appreciate some help! I bought a new blackberry, installed the OS from the Black Berry Website, but the desktop manager had no applications on it. My blackberry did not have blackberry messenger and notepad/memopad. I was able to download blackberry messenger, and that does show up on my desktop manager now, but I haven't found a notepad/memopad to download. Can anyone offer suggestions as to how I can get a notepad on my blackberry?
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Mar 8, 2010
I have Verizon Wireless 8530 Cruve, I am running Windows 7. When I open the desktop manager and plug in my phone the computer shows it but not desktop manager. I have uninstalled desktop manager and reinstalled it, I have also rebooted the computer still nothing. I plug my husbands pearl in and it connects just fine.
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Jun 5, 2010
I just installed Blackberry Desktop Manager to my Mac. It looked like it synched up the phone to the manager just fine. I selected the two-way option for my Contacts. But I can't seem to find any support or help as to how I can view the synched up/backed up contacts. Can anyone offer support with this?
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Nov 6, 2011
Am unable to access Desktop Manager, I get the message 'B. Desktop Manager has stopped working' I have uninstalled the programme and downloaded it again from this site. Have just tried again and getting the same message.
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Mar 10, 2011
Is there a way to do a backup (in the SD memory) from the Handheld without using Desktop Manager
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Mar 2, 2011
I have a Blackberry 8520 curve which does the job perfectly apart from one little problem im having. I sync my calender with Outlook few times a week which works fine when I sync one way. Phones > Outlook. unplug, replug, Outlook to Phone.If I try and sync both ways, it just doesnt happen and gives me some error message. I'm using windows 7 and have the latest Desktop Manager software.
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Jul 26, 2011
I have a BB curve 9300 and have installed a new OS on to my computer but the operating system won't recognize it...
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