BB Curve :: Desktop Software Locks Up While Trying To Connect?
Oct 26, 2011
I installed the desktop software on my 64-bit Win7 Home Premium PC in my administrator user account and made changes to the setup (e.g. deleting languages and AOL and messenger apps) then exited and switched to my normal user account to get into contacts and calendar setup, since I use Outlook in the normal user account. The details of my new BB showed up greyed out but 'connecting' went on for ever and I had to use Task Manager to close it down. I guess I have to start all over again and do all the business in the normal user account so is there a reset?
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May 16, 2012
My phone just wont connect to desktop, I have the phone registered wiith it, and it shows up the name of my phone and that its connecting, but that stays on forever and doesnt actually connect..
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Oct 7, 2011
I can't connect the blackberry to the desktop manager, it doesn't recognize my phone on the computer, but that happened when I updated my desktop manager to the next version. Because before that it worked very fine.I tried to change the configuration on the desktop manager but it didn't work out. My computer doesn't recognize my phone as an usb device either.
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Dec 4, 2011
I have just replaced 8900 with 8520 and backup restore was almost finished when the cable fell out and now when I connect the Blackberry via USB cable and try and restore again it won't connect to the Desktop Software. I was told that if I do a master reset to remove the data on the phone and try to restore again I may not be able to restore everything I have alrady backed up.
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Aug 17, 2011
After installing Desktop Manager, it says 'to begin plug in Blackberry via USB'. I have done this in every possible way... but the computer doesnt recognise it at all...
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Feb 2, 2012
My phone asks me where i want to charge, Usb or media sync. and my computer asks if i want to open the files but really all i want to do is use desktop manager. Ive tried the Device manager method, ive uninstalled and reinstalled i dont know what to do?
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Dec 2, 2011
I am tring to connect my curve to the desktop manager via bluetooth, the bluetooth page is grayed out and i get the message your pc does not meet the prerequec ets
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Aug 8, 2011
I have set a password on my 8250 which locks and unlocks it. However when I connect to my computer Blackberry desktop asks me to input a password. When I input the password set for the 8250 it will not allow connection to desktop. I have never set a password in 'Desktop' and have even tried uninstalling and then reinstalling it but each time I attempt to connect it rejects the link. Any ideas as to where I can get hold of guidance on how to get past this problem as it is preventing me from using the Blackberry fully?
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Sep 15, 2010
The Last sync and Last backup dates don't update when I connect to BB desktop and do auto sync and backup. This causes backup to run every time I connect instead of weekly like I have it setup. If I do a manual sync the date updates but if I do a manual backup the date stays unchanged. I'm running desktop 6.0.0.43 and OS 5.0.0.886. Does anyone know how to cure this problem?
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Apr 5, 2010
At first I was getting this error
B 8330 w Boost Mobile that wouldn't connect to my desktop through USB
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Feb 18, 2010
I have a Blackberry Storm 9530 that I have been using for about 8 months.
I generally sync it about once per day with Microsoft Outlook using the Desktop Manager through a USB connection.Today it would not sync!The PC recognized that I had plugged it in so I am assuming the USB cable is OK.The bar on top of the Desktop manager shows "Disconnected" and the bottom left corner of the Desktop Manager shows my connection as "none"If I try to sync it, a Device Connection box opens up asking for the PIN but does not allow me to type anything into the box.
I have rebooted both the Blackberry and PC a few times to see if this would solve my problem - did not work.
I have also tried other USB connections on my PC.
I have not loaded any new software onto the PC recently, my antivirus program is up to date.
I have read through the help files and cannot find anyway to get it to reconnect.
What do I have to do to get Connected? Do I have to reload the Desktop Manager software or ?
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Nov 1, 2010
Every time i lock the screen the SIM locks as well, meaning I have to enter the SIM pin code every time I unlock the phone! Also no one can call me since the SIM is locked. This happened once in a while on 1.6 but since my update to 2.1 this morning it happens every time.
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Jan 4, 2012
I set a password which locks my phone. This seems to be annoying and I want to remove the requirement for a password. The booklet says to go to "device options", select security and that's where I can de select the password. The problem is that I cannot seem to find "device options"..
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Mar 18, 2010
I'm running .313 with a stock theme and no 3rd party apps. However, in the last 2 weeks, whenever I have a DC conversation longer than approximately 3 minutes without it ending, my BB locks up. The LED still flashes red, the DC info is still on the screen, but the only button that works is the power button to turn the phone off then back on. No amount of battery pulls fixes the problem.
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Apr 18, 2011
So I ran the update to v 5 BB desktop reccomended. My phone now locks up on the ATT screen and does not work. I tried running apploader and it sticks on reading device. Both places hung on "connecting".
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Aug 9, 2010
I am trying to sync my BB with my desktop software. I was advised the only way i could get music on my BB was to take the memory card out the phone use an adapter to put music on then put the memory card back in BB.
Surely when i connect my BB to my laptop with the desktop software on it, i should be able to see the music and pictures that are on my phone, or should i not??
I have gone into the options menu on the screen and had a look at my memory, and it is telling me "Media Card cannot be read. Verify that the memory card is properly inserted, formatted and not corrupted".
I have also made sure that Mass Storage support is on, along with Media Card Support, but i still cant see anything.
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Oct 4, 2011
Since yesterday I am owner of 8520 curve.I did set device password which I would like to remove. However, when I go through the menu to the option "Password" the field showing password "Enabled" is light gray colored and small lock is shown. I cannot change this field, no matter what I try.
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Aug 14, 2012
Device locks up at a certain point when it resets. I've removed the battery 5 times and I still can't get it to come back on.
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Mar 14, 2012
My blackberry curve will power on and boot but as soon as it gets to the main screen, it locks. If I hit any button, the screen goes black and I am not able to do anything. I have removed the battery several times. It comes up with a meeting reminder and as soon as I try to get rid of it everything is locked....
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Mar 14, 2010
The main reason i bought the phone.Was because of a virtually non existent signal on the Orange network.(dropping calls etc).Anyway. To cut a long story short.It will find UMA.But takes an age to lock on.And sometimes when making /receiving calls i get cut off and my router crashes (loses internet connection)!If i go into my wifi settings in my phone (wifi diagnostics). Under UMA it says 'UMA connection failed'.But no 'error' code!!
I have checked my router setings and everything seems ok as it does on my phone.
But this morning i contacted AOL router support and they told me that it will not be the router but an issue with the phone!
While i am typing this.It has just found UMA (after approx 1 hour of trying) but if i make a call or receive one , i will more than likely be cut off.I forgot to mention that i have a 'speedtouch'(thompson) router. And am thinking of asking AOL for a 'Netgear'!Would this help?Although my laptop and xbox 360 run just fine via the speedtouch with no problems whatsoever
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Jun 28, 2012
what can you do if your blackberry does not connect to desktop software?
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Mar 9, 2012
I have a BB Bold 9000, and I can't seem to connect to BB Device Manager. It's recognized on my computer as mass storage mode, but it won't connect to Device Manager, and just says Connect your Blackberry device.
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Dec 11, 2010
I have upgraded to blackberry desktop 6, now my storm 9530 will not connect: I have tried pulling battery I have disabled my external hard drive I have disable my antivirus
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Jul 5, 2012
Windows 7 32 bitsBlackberry Torch 9800Desktop 7.0Bluetooth Motorola Version 3.0Compaq Presario CQ42 Notebook PCTools > Desktop Options > Bluetooth >>> Screen grey, will not allow to check Bluetooth Connection. "You computer does not have necessary support for Bluetooth functionality.I have done this:Deleted Desktop 7.0 and Blackberry UpdatedCleaned registry with CCleanerPaired Torch with my laptop -- went fineDownloaded Desktop 7.0 againConfigured Torch with Desktop 7.0
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Jun 30, 2011
I'd like to be able to mirror my xoom screen on a desktop monitor for small group presentations at job sites. I've viewed some of the threads on hdmi to vga, hdmi to dvi and hdmi to hdmi, but am a little confused as to which is easiest. It looks like if you go with hdmi to vga you'll need some type of converter, not just a cable? If it was just a cable that would be perfect.
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Sep 14, 2010
my bold doesnt seem to be able to connect to my desktop software. Even if i turn on mass storage, my phone isn't recognized by the desktop software at all. i just updated to the latest version, but still doesn't work.
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Apr 9, 2012
While trying to update my apps this morning, the 9700 hung up, as did the Desktop software.I rebooted both. The device works partially but I am missing key features like the browser. When connecting to the device through either the desktop software of the web, I enter the password, which appears to be accepted, then the device hangs again.I can't update or remove the software.I get connectivity through 3G but have no browser.
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Jun 1, 2012
My phone wont reboot and won't connect to my desktop
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Jun 20, 2012
What what software we use to connect desktop with blackberry? For an example we use samsung kies for samsung phone.
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Nov 8, 2012
I have been through all the relevant BB Database information on how to deal with the inability of my phone to connect to the Desktop Software. I have reviewed previous related posts and re-installed the latest Desktop Software.All to no avail.
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Feb 10, 2011
I was backing up my blackberry torch last night and the connection was disconnected during the backup. When the phone restarted the message "App Error 606" / "Reset" came up. I can't do anything on my phone except for reset it, and pulling the battery does nothing.When I try to connect it to blackberry desktop software it wont connect... I left it for an hour and it still just said that it was connecting.I also tried connecting to BBSAK and it couldn't connect there either, so I can't reset it to factory settings. I checked the desktop manager and it recognizes the USB port as connected to a blackberry device but that is about as close as I can get to connecting to anything.I have a backup of all of my information from before this happened so I don't mind completely resetting my phone, but I have no idea how to do this without being able to:
a) connect it to the computer
b) do anything except reset on the phone
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