BB Bold :: Local Provider Says It Is Not Recognized
Jul 12, 2011
I purchased my BB 9700 on March 2010 in Panama. I live in Venezuela and contracted with a local provider the services for the BB device. Everything went perfect until four weeks ago when I was transferring photos from my BB to my computer and updated the OS. After that I noticed I was not receiving emails not BB messages. I went to the local provider and they tried to fix the problem without success. After two or three attemps they concluded my BB was not recognized. They said that the "edge" was not in capital letters "EDGE" so that meant that I could not get the internet services. I placed my simcard in my wife's BB 9700 and the word EDGE showed up. I placed my wife's simcard in my BB and the word "edge" showed up. The conclusion was that my BB had the problem. So I ended up with a BB that's working like a standard cell phone. The provider told me that maybe BB or RIM could have mistakenly deleted my BB from their system.
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Sep 10, 2012
I bought a sprint blackberry bold 9650 through amazon, and I'm in Kenya. There is no sprint network In Kenya and I'm unable to use the Blackberry service and hashcodes through a local network provider, safaricom. I can make calls and sms. What should I do?
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Feb 6, 2010
Anyone know a good reputable place in metro vancouver that can replace the bezel on my phone?i went to this cellphone store and they ****ed it up horribly and i have to wait up to 2 weeks for new parts to come in because i used mine and the guy who did it broke the one i gave him and i think they took my whole phone apart cause my LCD is crooked and whatnot -_-'so today i took off the broken bezel on my phone and put my old silver one back on but the top cover is really loose (N)
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Aug 16, 2011
new bold 9000 had about a week will vibrate but no ring volume at&t local STORE NO HELP ALL SETTINGS SEEM TO BE right but stiil no vol. had vol.
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Jul 3, 2012
My phone suddenly fail to register with our local network ever since i just got back from Philippines while i was in Philippines i was using the local provider SMART and all my BB functions was all normal and sunday eversince i got back i put back my DST sim card its been like everything has gone in my phone Fail to register with the network.i even tried and get the new sim card but still failed to get it.But i tired my friend sim the function is back to normal and it works normally and i tired my indonesian line it also works normally just like before i went to the philippine.Now my bbm is gone my what apps also gone most of all my business mail also gone.
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Nov 22, 2011
I am trying to set up my email account on my bold 9780 and it say's I need to contact my wireless provider?
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Jan 10, 2012
I received my unlock code from from my service provider (Vodafone) for my bb 9780, I entered the code in without switching the wireless connections off by mistake, the code entered correctly and the network was didabled but now I cannot get a service from my provider. the signal bar is 4 bars or higher and it displays whichever sim card provider logo.
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Aug 18, 2011
today I am still working with a BASE prepaid card.But that is normally not a problem, if you hear what BASE says: what can you do with your BlackBerry? Thanks to the BASE BlackBerry option, you are notified instantly:Whenever you receive an e-mail or a message via BBMWhenever there are updates from your social networks?
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May 2, 2010
Rumors are that OS 6.0 will be available to the 9700. For official OS 6.0 release, is the onus on your service provider to provide this new upgrade? Or will you have to get it through other service providers that are more on top of their game and releases new OS 6.0s first? i.e. is it going to be like upgrading OS 5.0 where if you want the latest version, you'd have to use another service provider's OS version?
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Jun 1, 2012
Device info:BlackBerry 9700OS: 6.0.0Country: ArmeniaCarrier: ArmenTel(AM) Apps and free space
My network provider does not support data plans. However I use wi-fi to connect and download applications from Application world. But when I enable Wi-Fi, I can easyly browse over network, but BB application world does not work. After restart it works. So I need every time restart my device to make app world working again.
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Apr 23, 2010
I am wondering if there is a way to remove all the useless apps that I will never use given from my service provider? They are currently hidden.
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May 22, 2012
We just switched our business account from Vodafone to O2 and got MEP unlock codes for all our phones. One of our Blackberry 9700 handsets is hardlocked. I obtained the unlock code from Vodafone but the user managed to put the MEP code in wrong too many times and now I get a message: "Enter Network MEP code (0 left)"I've tried resetting factory defaults as per Vodafone advice and updated to latest OS but still get the same message. Vodafone have basically now told me to contact RIM. Will RIM sort this and how much will it cost?
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Feb 7, 2010
I had used a handheld upgrade link only to discover this message: BlackBerry® Device Software v4.5 is not supported by your wireless service provider. Now the reason why this is complicated is because I do not know what the service provider is for the phone. I am simply attempting to restore it. I have made several attempts at wiping and factory resetting via JL_Cmder but all attempts have failed because the program cannot hold a connection with the Bold. Can someone please help?
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Oct 1, 2011
I have just switched to a new bold and transferred by desktop manager, when I try to log into app world or blackberry protect it is saying my username and password not recognised, I can see the e mail address is .con instead of .com and think this may be the problem when I set up the done with a typo error, can I change this ? I have created a new bb ID but the fine keeps asking for the username associated to the phone, I have tried to change the password on my original login and have the same problem
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Aug 11, 2012
i have just switch from one cellular provider to another. when i entered my new SIM, i was asked to fill in my blackberry ID password. I did not know it, so i entered this web-site and chose a new one, but it still rejects me. how much time it takes the system to identify my new password, or whether i should do anything to 'tell' my machine that I changed password?
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Mar 25, 2012
I follow all the steps to make my iPhone recognized on iTunes.But it is not recognized on Windows 7. It don't appears on My Computer, and it does not ask for install driver when I plug it in.
Info:
iPhone 4, iOS 5.1
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May 29, 2012
Trying to setup email on new Bold 9930 with Verizon Wireless.Not using any Enterprise services.My email says No service established yet, going to setup wizard....OK, but it recognizes my Blackberry ID, but does not accept my password, with a message that either ID or password is wrong.I did not forget it, did not enter any other password, and did not make an error in it.Could another BB user have my ID that I tried to use? (I had problems getting the setup to give me that ID, so I tried inputting <Personal Content Removed> in the field, since they don't tell you a format to use).BB shows that <Personal Content Removed> is my ID.How do I verify with Blackberry what they setup for me? How do I change it?
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Nov 1, 2011
I have just upgraded to the Blackberry Bold 9780 on vodafone, I have tried everything to get my pc to recognise the device with no success
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Nov 29, 2011
Bold 9900. Not Recognised By My PC I suspect that this question may have been posted before, but I can't fin it on the forums, so here goes...I've just purchased my Blackberry Bold 9900. The only Apps it has are those that are pre-installed. It has (I think) 8Gb of memory and a further 32Gb from installing a memory card. After 3 days of playing with it, the network service provider (Vodafone) has only just enabled the SIM card and it is now fully functional. However, a problem has occurred at exactly the same time. This may be just a coincidence or it may be related in some way.
I have downloaded and installed the Blackberry Desktop Software onto my PC and connected the Blackberry via the USB lead provided to my desktop PC. Except now, my desktop PC no longer recognises the Blackberry. It's as if the USB hardware isn't working properly ...yet all the other USB devices work fine when I use the same USB port.
My PC runs Windows XP and has plenty of RAM and Hard Disk space. I've tried going to Add Hardware from PC's control panel to check-out the problem but without success. The odd thing is that it only happens with the Blackberry. Adding other hardware isn't an issue and this wasn't a problem whilst my SIM was off-line and whilst there was no mobile phone signal.I wonder if I've played around with the Blackberry setting and accidentally switched-off some function or other?
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Nov 14, 2011
I just got a new Blackberry 9700, and it was with Telus before. I got it unlocked, and the guy at Rogers put in a new sim card, but nothing changed. It still comes up as Telus when i turn it on, and it says "Off" where the signal bars are.
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Sep 27, 2012
I have a BB Bold 9900 which i purchased from a friend, i created my BB Id and Pw and was using the device for 2 months. I now have 2 phones but decided to switch to one, so i put my old no# sim in the BB but now its not accepting my BB id and pw i have tried 9 times till now but it failed, i used my friends BB Id and pw its not accepting his id or my id. Could you please suggest something as iam not too familiar with BB.
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Apr 30, 2012
So I have just bought a bold9780 and every time i try to insert my SD card into the phone a message pops up saying all media files will be on my phone, but then all of a sudden another message shows up saying "media card storage can not be accessed due to fatal errors". I'm not sure what to do..
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Jun 16, 2012
i had the bold 9900 for a month, and yesterday it died. so i got it replaced at the at&t store and the new one will not connect to my computer. it says that the usb device does not have enough power to charge my device, which i know is not true because it worked just fine with the last one i had. it indicates on the battery meter that it is charging, but it does not charge. i have the desktop software installed and that does not recognize it either. the blackberry also does not show up on the control panel's device manager under "universal serial bus controllers".
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Nov 3, 2011
I am trying to log into Blackberry App world. It brings up my e-mail address automaticaly and when I type in a password it says "unable to validate the email address and password combination". It then gives me the option to try to recover my password and the response I get is "Blackberry App World is having trouble connecting to the Blackberry App World server. Verify your network connections and try again". I have been getting this message for weeks. My connection is fine I receive emails every day and I have no problems connecting to the internet.
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Aug 5, 2011
my phone says initialization failed sim not recognized I've tried another sim and that dosent work either I've done the. Battery and sim out to reboot but nothing working?
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Jul 5, 2011
Bold 9870 up to date with downloads. Laptop, running Vista, with BB Desktop S/W Version 6.1.0.35
When I plug my BB in using the USB port, the Desktop S/W doesn't recognize the BB. The only change I've made is installing Google Chrome on my laptop.
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Mar 12, 2010
I am with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)
I am having difficulty syncing my device to my computer.
I am running Vista 32 bit on a Dell Inspiron 1525.
I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).
My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.
I have also turned on media card support and mass storeage mode.
I cannot find the appropriate driver through the device manager either.
I did a couple battery pulls and connection re-tries in different usb ports.
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Nov 19, 2012
I used my Blackberry 9900 ( Carrier : o2 UK, OPerating system: OS 7.1) to make a call and noticed it was running out of battery. I then placed it on my table only to return to find it dead. I have tried everything from connecting the phone to 4 different computers, with and without the battery, I have also used about 3 or 4 other batteries and it still wont come on or show any sign of life. The worst part is whilst researching the issue online, I noticed other people mention a light or a sign comes up but with mine there has been no light, no sign, just DEAD! I tried the App Loader method but no PC recognises the phone when connected. The phone was never dropped or wet or ever misplaced or mishandle. I have had it for just over a year and this is puzzling.
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Oct 22, 2011
I have this old 9700 I got from a friend that he says is bricked. I took a look at it and when I put a battery on it, it blinks twice, pause and blinks twice again. It does that and never loads. So I thought, this would be an easy fix. I would just reload the OS and it's good to go. But I was wrong.First thing I did is I went and installed an OS6 (.650) and tried the loader.exe but when I click on Next, it does't recognize a PIN, it says USB-PIN: UNKNOWN. I clicked on next nevertheless and tried to reload the OS but then it won't go past the Loading JVM step which is the second step I guess, being 'Erasing Applications' as the first one. I left it for a couple of hours and it still won't load the OS.Next thing I did is tried to wipe the phone using BBSAK, CrackUtil and JL_Cmder. With the CrackUtil, it says 'Phone not connected' while the JL_Cmder won't let me wipe it. It just keeps on going back to the Menu after I've typed 'blackberry'. The BBSAK won't recognize the phone either.I tried using Desktop Manager as well. It can see that the phone is a 9700 but on the PIN, it says 0.One more thing I noticed, when I put on the battery, the red blinks but when I take off the battery and just plug the USB cord, it won't do anything. My computer will do something (makes a sound and 'recognize' the device in a way) ONLY if I have the battery put on before I put the USB cord on. If it's the USB cord alone, without the battery, it stays dead. Which is weird since in my experience, my computer always recognize BlackBerry devices whether a battery is present or not when you plug the USB cord.Oh and BTW, now my computer doesn't read my phone anymore, whether I put the battery in or not. The phone keeps blinking though, when I have the battery on. Blinks twice, pause and do it all over again.
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Oct 17, 2012
I am running the latest BB Desktop Software on my PC, "Version 5.0 Bundle 1137". It usually will NOT recognise my Bold 9000. I have tried most suggested measures, including closing Outlook opening the BB software. Perhaps going back to an older version of the desktop software?
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Dec 16, 2011
I cannot synchronize my Bold 9780 with my laptop via USB anymore because BB Desktop Software tells me : "Blackberry Desktop Software cannot communicate with the connected device".
I've been using my device for nearby a year now and everything went smoothly until recent times although I haven't changed anything in my settings.
My configuration : v6.0.0.294 on my BB device ; BB Desktop Software release 6.0.0.40 on my laptop ; Windows XP Professional Release 2002 Service Pack 3 on my laptop.
I tried to install the last version v6.0.0.546 via the web but my laptop could not recognize my device. Within the Windows Device Manager, my device is identified as an "Intelligent Blackberry phone" (so no USB port issue). The USB cable is OK (I checked with another one and faced the same issue).
Is the problem due to the fact that the release of the BB Desktop Software on my laptop is different from the one on my device ? By the way, this is the case since the beginning and everything went smoothly until recent times.
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