BB Bold :: 9900 - Not Recognized By PC?
Nov 29, 2011
Bold 9900. Not Recognised By My PC I suspect that this question may have been posted before, but I can't fin it on the forums, so here goes...I've just purchased my Blackberry Bold 9900. The only Apps it has are those that are pre-installed. It has (I think) 8Gb of memory and a further 32Gb from installing a memory card. After 3 days of playing with it, the network service provider (Vodafone) has only just enabled the SIM card and it is now fully functional. However, a problem has occurred at exactly the same time. This may be just a coincidence or it may be related in some way.
I have downloaded and installed the Blackberry Desktop Software onto my PC and connected the Blackberry via the USB lead provided to my desktop PC. Except now, my desktop PC no longer recognises the Blackberry. It's as if the USB hardware isn't working properly ...yet all the other USB devices work fine when I use the same USB port.
My PC runs Windows XP and has plenty of RAM and Hard Disk space. I've tried going to Add Hardware from PC's control panel to check-out the problem but without success. The odd thing is that it only happens with the Blackberry. Adding other hardware isn't an issue and this wasn't a problem whilst my SIM was off-line and whilst there was no mobile phone signal.I wonder if I've played around with the Blackberry setting and accidentally switched-off some function or other?
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Sep 27, 2012
I have a BB Bold 9900 which i purchased from a friend, i created my BB Id and Pw and was using the device for 2 months. I now have 2 phones but decided to switch to one, so i put my old no# sim in the BB but now its not accepting my BB id and pw i have tried 9 times till now but it failed, i used my friends BB Id and pw its not accepting his id or my id. Could you please suggest something as iam not too familiar with BB.
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Jun 16, 2012
i had the bold 9900 for a month, and yesterday it died. so i got it replaced at the at&t store and the new one will not connect to my computer. it says that the usb device does not have enough power to charge my device, which i know is not true because it worked just fine with the last one i had. it indicates on the battery meter that it is charging, but it does not charge. i have the desktop software installed and that does not recognize it either. the blackberry also does not show up on the control panel's device manager under "universal serial bus controllers".
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Nov 19, 2012
I used my Blackberry 9900 ( Carrier : o2 UK, OPerating system: OS 7.1) to make a call and noticed it was running out of battery. I then placed it on my table only to return to find it dead. I have tried everything from connecting the phone to 4 different computers, with and without the battery, I have also used about 3 or 4 other batteries and it still wont come on or show any sign of life. The worst part is whilst researching the issue online, I noticed other people mention a light or a sign comes up but with mine there has been no light, no sign, just DEAD! I tried the App Loader method but no PC recognises the phone when connected. The phone was never dropped or wet or ever misplaced or mishandle. I have had it for just over a year and this is puzzling.
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Nov 7, 2012
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
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Oct 1, 2011
I have just switched to a new bold and transferred by desktop manager, when I try to log into app world or blackberry protect it is saying my username and password not recognised, I can see the e mail address is .con instead of .com and think this may be the problem when I set up the done with a typo error, can I change this ? I have created a new bb ID but the fine keeps asking for the username associated to the phone, I have tried to change the password on my original login and have the same problem
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Aug 11, 2012
i have just switch from one cellular provider to another. when i entered my new SIM, i was asked to fill in my blackberry ID password. I did not know it, so i entered this web-site and chose a new one, but it still rejects me. how much time it takes the system to identify my new password, or whether i should do anything to 'tell' my machine that I changed password?
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Mar 25, 2012
I follow all the steps to make my iPhone recognized on iTunes.But it is not recognized on Windows 7. It don't appears on My Computer, and it does not ask for install driver when I plug it in.
Info:
iPhone 4, iOS 5.1
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May 29, 2012
Trying to setup email on new Bold 9930 with Verizon Wireless.Not using any Enterprise services.My email says No service established yet, going to setup wizard....OK, but it recognizes my Blackberry ID, but does not accept my password, with a message that either ID or password is wrong.I did not forget it, did not enter any other password, and did not make an error in it.Could another BB user have my ID that I tried to use? (I had problems getting the setup to give me that ID, so I tried inputting <Personal Content Removed> in the field, since they don't tell you a format to use).BB shows that <Personal Content Removed> is my ID.How do I verify with Blackberry what they setup for me? How do I change it?
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Nov 1, 2011
I have just upgraded to the Blackberry Bold 9780 on vodafone, I have tried everything to get my pc to recognise the device with no success
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Nov 14, 2011
I just got a new Blackberry 9700, and it was with Telus before. I got it unlocked, and the guy at Rogers put in a new sim card, but nothing changed. It still comes up as Telus when i turn it on, and it says "Off" where the signal bars are.
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Apr 30, 2012
So I have just bought a bold9780 and every time i try to insert my SD card into the phone a message pops up saying all media files will be on my phone, but then all of a sudden another message shows up saying "media card storage can not be accessed due to fatal errors". I'm not sure what to do..
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Nov 3, 2011
I am trying to log into Blackberry App world. It brings up my e-mail address automaticaly and when I type in a password it says "unable to validate the email address and password combination". It then gives me the option to try to recover my password and the response I get is "Blackberry App World is having trouble connecting to the Blackberry App World server. Verify your network connections and try again". I have been getting this message for weeks. My connection is fine I receive emails every day and I have no problems connecting to the internet.
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Aug 5, 2011
my phone says initialization failed sim not recognized I've tried another sim and that dosent work either I've done the. Battery and sim out to reboot but nothing working?
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Jul 5, 2011
Bold 9870 up to date with downloads. Laptop, running Vista, with BB Desktop S/W Version 6.1.0.35
When I plug my BB in using the USB port, the Desktop S/W doesn't recognize the BB. The only change I've made is installing Google Chrome on my laptop.
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Jul 12, 2011
I purchased my BB 9700 on March 2010 in Panama. I live in Venezuela and contracted with a local provider the services for the BB device. Everything went perfect until four weeks ago when I was transferring photos from my BB to my computer and updated the OS. After that I noticed I was not receiving emails not BB messages. I went to the local provider and they tried to fix the problem without success. After two or three attemps they concluded my BB was not recognized. They said that the "edge" was not in capital letters "EDGE" so that meant that I could not get the internet services. I placed my simcard in my wife's BB 9700 and the word EDGE showed up. I placed my wife's simcard in my BB and the word "edge" showed up. The conclusion was that my BB had the problem. So I ended up with a BB that's working like a standard cell phone. The provider told me that maybe BB or RIM could have mistakenly deleted my BB from their system.
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Mar 12, 2010
I am with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)
I am having difficulty syncing my device to my computer.
I am running Vista 32 bit on a Dell Inspiron 1525.
I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).
My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.
I have also turned on media card support and mass storeage mode.
I cannot find the appropriate driver through the device manager either.
I did a couple battery pulls and connection re-tries in different usb ports.
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Oct 22, 2011
I have this old 9700 I got from a friend that he says is bricked. I took a look at it and when I put a battery on it, it blinks twice, pause and blinks twice again. It does that and never loads. So I thought, this would be an easy fix. I would just reload the OS and it's good to go. But I was wrong.First thing I did is I went and installed an OS6 (.650) and tried the loader.exe but when I click on Next, it does't recognize a PIN, it says USB-PIN: UNKNOWN. I clicked on next nevertheless and tried to reload the OS but then it won't go past the Loading JVM step which is the second step I guess, being 'Erasing Applications' as the first one. I left it for a couple of hours and it still won't load the OS.Next thing I did is tried to wipe the phone using BBSAK, CrackUtil and JL_Cmder. With the CrackUtil, it says 'Phone not connected' while the JL_Cmder won't let me wipe it. It just keeps on going back to the Menu after I've typed 'blackberry'. The BBSAK won't recognize the phone either.I tried using Desktop Manager as well. It can see that the phone is a 9700 but on the PIN, it says 0.One more thing I noticed, when I put on the battery, the red blinks but when I take off the battery and just plug the USB cord, it won't do anything. My computer will do something (makes a sound and 'recognize' the device in a way) ONLY if I have the battery put on before I put the USB cord on. If it's the USB cord alone, without the battery, it stays dead. Which is weird since in my experience, my computer always recognize BlackBerry devices whether a battery is present or not when you plug the USB cord.Oh and BTW, now my computer doesn't read my phone anymore, whether I put the battery in or not. The phone keeps blinking though, when I have the battery on. Blinks twice, pause and do it all over again.
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Oct 17, 2012
I am running the latest BB Desktop Software on my PC, "Version 5.0 Bundle 1137". It usually will NOT recognise my Bold 9000. I have tried most suggested measures, including closing Outlook opening the BB software. Perhaps going back to an older version of the desktop software?
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Dec 16, 2011
I cannot synchronize my Bold 9780 with my laptop via USB anymore because BB Desktop Software tells me : "Blackberry Desktop Software cannot communicate with the connected device".
I've been using my device for nearby a year now and everything went smoothly until recent times although I haven't changed anything in my settings.
My configuration : v6.0.0.294 on my BB device ; BB Desktop Software release 6.0.0.40 on my laptop ; Windows XP Professional Release 2002 Service Pack 3 on my laptop.
I tried to install the last version v6.0.0.546 via the web but my laptop could not recognize my device. Within the Windows Device Manager, my device is identified as an "Intelligent Blackberry phone" (so no USB port issue). The USB cable is OK (I checked with another one and faced the same issue).
Is the problem due to the fact that the release of the BB Desktop Software on my laptop is different from the one on my device ? By the way, this is the case since the beginning and everything went smoothly until recent times.
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Apr 28, 2010
I have an issue with my 9700: my device worked perfectly fine and for some reason, a couple of days ago, it stopped recognizing my MicroSD Card. I tried it on another Blackberry and it works perfectly fine. I also tried another card that works in other BBs but not in mine.
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May 17, 2010
I'm no beginner when it comes to updating BB O.S but I got stunned here a bit. Using BBSAK I wiped the device and then tried to Load OS > it failed to communicated with my device as it was stuck on that screen and green bar not moving anywhere. So I cancelled and tried loading the OS again this time it gave me a error connecting to "boot ROM" so I unplugged BB and restarted the computer, now the Windows 7 is not recognizing USB or not detecting it. i tried common files > rim > loader.exe but it won't recognize PIN, there is no OS on BB
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Jun 30, 2012
Dollar sign not recognized in password after OS upgrade My password contains the dollar sign, the key at the righthand bottom corner, next to the Enter key.After upgrading to the new OS today, this character is not recognized as valid; the other characters are shown as stars but this one is not and I am at my last attempt.Using the alt key also does not do the trick.
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Jul 29, 2010
Unit: Bold 9700. I run an HP P8600 Windows XP_SP3. All syncs including Media have worked fine...until now. Media Sync has instead, sunk. Have so far done this: Removed and reloaded DM. Removed and reloaded Media Sync (2x). Tried numerous usb ports and swapping usb cables (both original bb). Cleared check boxes from Power Management from usb root hub thingies, many Windows restarts, many battery pulls, ran calfix.exe. Media card is fine and mass storage is turned on. When BB connects, should it appear as a removable drive in My Computer? This is not happening. Problem is only with Media Sync.
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Sep 14, 2011
I have 3 mail accounts connected to my bb. Originally all posted to one folder messages folder in the message 'center' where all the sms etc go into (middle of the screen icon at the top) i am not sure what has started to happen but suddenly i then had 2 messages folders and now i have 3. They all go to the same place and sometimes contain the same message which just appears in all 3.
I think this started when i started configuring the sync of the deletion of the folders "folder reconciliation". how i can delete these additional folders as they are just a nuicense they mean very little as mail is randomly flowing into them.
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Mar 7, 2012
I had recently downloaded and installed the new os 7.1.0.267 os from SK Telecom form the software download page of on blackberry site to my bold 9900. Upon doing that i was able to access the new mobile hot spot feature and even set it up for use after calling my service provider for the APN which is Lime Jamaica. I even tested it by using another phone which detected it. However sometime afterwards about 30 minutes to an hour later while listening to music my headset got pull out by mistake and upon putting it back in realized music wouldn't start playing back after pressing the side button. Unlocked the phone only to see the play icon highlighted in music player but nothing wouldn't register when clicked with trackpad or touch screen. plus got a message on the screen saying that device media player was busy, which continued for a while. Did a battery pull afterwards which fixed the problem. However a few hours later when i decided to show a friend the new feature and test it by connecting his phone, upon accessing the connections menu the mobile hot spot option was missing even in networks and connections. essentially it disappeared form the phone the only apps on the phone besides the default ones was wikitude and whatsapps. Even after a factory reset it didn't return. Did a clean wipe of the os and installed the os again upon which the hot spot option returned only to disappear again after about a few minutes at which time no extra apps was insatlled just the default ones. Have no idea whats causing this and whats worse the 7.1.0.267 download has been removed from the Sk Telecom link.
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Jan 22, 2012
i got a 9900, just got the BIS from Vodafone NZ, but here is the thing...i can send and receive txt and call, even use bb internet brower to surf internet but i can not use BIS, like facebook, twitter etc also push mail.checked with Voda NZ, they said my phone is regist under another provider therefore i can not use it in voda but it is new one, im the first owner.
PIN 29262C9B
vendor id: 603
platform 5.0.0.734
app ver: 7.0.0.585(2406)
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Jun 21, 2012
I dont seem to be able to DL OS 7.1 for my bold 9900, I am based in South Africa and use Vodacom as my SP.I tried to update my software over the air this week but it tells me my software is up to date, yet my phone tells me that my software is version 7.0 Bundle 2406.
Is 7.1 not available in SA or over the Vodacom network?
I really want to upgrade as some of the features on 7.1 are what I am looking for.
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Mar 29, 2012
I need advise my BB 9900 keeps restarting. It gives me the loading/starting up screen then the screen turns white and gives me a red light at the top then the whole process starts again.
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Jul 20, 2012
I bought 9900 7 months ago and phone has 3 years warranty. After ı used phone 4 months, One night, before sleeping, I plugged it to charger and went to sleep.Morning my mobile was dead. I took out the battery and the reput it. only red indicator was blinking.
- I tried to reinstall BBOS 7 but phone was not connecting to desktop software.
- I tried bbsak it also couldnt connect
- I tried to install OS with application ( after deleting vendor.xml file) loader, but when it comes to middle it gives " JVM couldnt be loaded "
Then I putted it into its box and went to warranty service. Warranty service took it for a week. Then they called me and said, You have your phone dropped and thats why your phones "mainboard" and "processor" has been damaged. So, it will cost 50 dollars for fix.I said, I didint drop the phone and there isnt anything visually damaged on the phone(It is same as new phone), On the other hand phone has warranty, so why should ı pay 50 dollars? because you have dropped your phone and it makes it out of warranty.
Then I gave 50 dollars and waited for a week. while waiting I realized something. what kind of "mainboard and processor cost 50 dollars? Isnt it very cheap? even impossible.
anyway they called me and said that " we couldnt repair your phone and your phone is dead Now, I really dont know what to do, and dont want to live it like that. Somehow I have to access to blackberry or RIM and explain my situation.
BUT HOW? I live in Georgia, I am Turkish and there is no official blackberry service in this country, So What can I do ?
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Oct 8, 2011
after updating my Bold 9900 tho Firmware 439 (I hope, it will work mith my BMW), I can´t power on the 9900 normally. It doesn´t react in any way, so I have to put out the battery and of course put it back . After that I can power on the device.
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