BB Bold :: Keyboard Lock Won't Unlock
May 4, 2010
I've had my phone for a couple of months now and it's been fine. The last software update caused the phone screen to go dark every time I turned on the keyboard lock, which is ok. But now - often, but not always - I can't get the phone to unlock again. I can activate the screen by pressing the Blackberry menu button but it just tells me the phone is locked. Pressing the keyboard lock/unlock button does nothing. I have to either disconnect the battery or connect the phone to a power supply to unlock it. Seems a bit strange to me!
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May 4, 2010
I've had my phone for a couple of months now and it's been fine. The last software update caused the phone screen to go dark every time I turned on the keyboard lock, which is ok. But now often, but not always I can't get the phone to unlock again. I can activate the screen by pressing the Blackberry menu button but it just tells me the phone is locked. Pressing the keyboard lock/unlock button does nothing. I have to either disconnect the battery or connect the phone to a power supply to unlock it. Seems a bit strange to me.
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Apr 7, 2010
I lost my lock icon when I upgraded to 5.0. I've lost a lot more than that over the years. I'm over it. I can lock it with the "A" key, but I can't unlock the phone no matter what key(s) I press. The only way to unlock is to turn it off and then back on. I'm open for suggestions.
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Jan 29, 2010
I need a way to lock and unlock the keyboard. I have searched a number of websites for an answer to my dilema and it seems several methods are mentioned but none work for me. I need to lock the keyboard when phone is in my pocket.
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Jun 4, 2010
I lock my bb my pressing the top left keypad lock button but when I press it again to unlock it it won't unlock!! The only way to unlock is to take the battery out and put it back in! It only started doin this yesterday.
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May 11, 2010
I want to be able to only lock my blackberry by pressing the top left lock button and not unlock it when i press it again. This is extremely annoying. Can anyone help me?
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Sep 2, 2012
It was working fine today, then all of sudden while in my holster, I heard a beep and when I tried to put my password in, my keyboard was locked. I tried using the * plus Send (green phone button), tried the hidden lock button on the top left of the phone and tried to take my battery out (three times). I can use the scroll bar and the prompt to unlock appears, but I cannot unlock the keyboard.
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Jul 30, 2011
when i lock my phone using the lock button located at the top right hand side it will not unlock. the screen remains black, sometimes pressing butting lights up and shows the "keyboard is locked" message however i cannot unlock the computer. i have restarted the phone, and the problem continues.
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Jul 18, 2010
Since my last software update on my BB 9700 I can't lock my keyboard.Now I have v5.0.0.593 (Platform 5.1.0.147).The Icon "Lock keyboard" is not longer on the desktop and I can't find an alternate to lock my keyboard.Why? I want lock my keyboard.What can I do?
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May 31, 2010
So my wife and I just picked up two new 9700s in white and black from T-Mobile with their buy-1-get-1 offer We're both already blackberry users. I was upgrading from a Pearl 8120, and she had a Curve 8320.After letting them charge for a while I finally fired them up to start playing with them.My first goal is to set them up as similar to our old phones as possible.
I checked the OS'es that shipped with each one and my black 9700 had 5.0.0.330 and hers had 5.0.0.586. So, I went to upgrade mine.But, while playing with some of the settings before upgrading I noticed that I was able to set my left convenience key to lock the keyboard on my 9700 but not on hers.In fact, the white 9700 that shipped with 5.0.0.586 didn't even have the lock keyboard icon in any of the menu screens at all.
I upgraded my OS to 5.0.0.586 and then went to check the left convenience key nothing.Went into settings and where it was previously set to Lock Keyboard, was now set to "Nothing".Is there no Lock Keyboard feature in OS 5.0.0.586? or am I seriously missing something?
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Jun 4, 2010
Anyone having a problem with the phone locking when in holster? I have the setting right but it doesnt lock when I put it in the OEM holster. Even when I pass the flap magnet all over the phone nothing locks. Any ideas?
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May 30, 2010
Is there anyway to revert back to the old way of unlocking the bold, like from early 5.0 OS? like when you were supposed to hold * and the call button, because I absolutely despise this new mute button procedure and my mute button on my bold is already becoming unresponsive.Basically I'm wondering if perhaps there's a application that can switch them or maybe even a way to configure a different button on my bold to mute because as it is the default button (top left of the bold) is pretty much becoming unresponsive on my phone and I don't really want to get locked out.
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Feb 3, 2010
I just updated to the v5.0.0.464 OS and now my lock icon is missing. I have searched all the folders, even with hidden icons showing. I usually keep the right side convenience key programmed to lock it. But that is not even an option anymore when you go to set the action for the convenience keys.
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Feb 20, 2010
Just upgraded to 5.0 and the keyboard lock is missing. Shortcut as well as convenience keys. Anyone have a fix for this short of reinstalling the old software?
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Jul 18, 2010
I've searched the net and other forums for support and cannot find a solution to this problem. Essentially, on my Blackberry Bold 9700 I lost the ability to hit the K button to lock the keyboard. I have a BB 9700 running v5.0.0.714. I had not installed any new software at all before getting this problem. I didn't do anything differently other than launch the Kayak app. I updated the app and also removed it but still the K button does not work to lock the keyboard.
After searching the forums, I found a couple suggestions (which didn't work):
- Reset the theme didn't work but it did make the 'keyboard lock' icon come back to the home screen. The issue is that there is no under the K to make it so when I hit K it locks the screen. I even tried the default theme (it's a T-Mobile US branded 9700) and didn't work either.
- Reinstall service books didn't work either didn't think there is a correlation here anyway.
- Full restart, batter pull did this multiple times didn't work.
- Update software all software apps and OS is up-to-date. I have fully uninstalled the kayak app just in case there was a correlation, still doesn't work.
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Jul 30, 2012
My phone is not accepting the keyboard lock password, it says u should type 'blackberry'. Now i cannot unlock my phone. Is there a way to get it unlocked. Think somebody fiddle with my phone and maxed all ten attempts to unlock it.
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Jan 18, 2010
I'd like to have a password certain times and not others. I hate having to put it in everytime but I want to set a password with my lock key so I choose when it's on and when it's off. Is their anyway to do this on a 9700. Thanks for the help
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Jun 16, 2010
i recently updated my phone software to os5 keyboard lock is annoying me as my mute button is not working. any software to lock keyboard i dont want to set a password
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Mar 2, 2010
With the new 5.0's rolling out, our keyboard feature seems to be done away with. Some of us, like me, do not have the best mute button. If I don't hit mine just right it doesn't work. Sometimes it may take 5-6 presses.
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May 25, 2010
Yesterday, my mute button decided to no longer work when trying to unlock my keypad ( I have os 5.0). I consequently have to take out my battery and restart the phone to get the keypad unlocked. Not sure if the actual button is faulty or not but is there any way to switch the unlocking feature to a different button?
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Jan 6, 2012
I am placing a call, while it rings, the screen dims to black, and the touch screen and all keys do not wqork anymore.This happens for a couple of weeks, and then suddently for a few times it is ok.So, I cannot see who am I spe3aking to, who am I calling, and more important, cannot access my contacts,calnedar , conf call and so on during call.The end call does work.
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Aug 31, 2010
Just started happening. Did two battery pulls and nothing changed. I'm running .862 and never had this problem before.
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Nov 22, 2012
The lock/unlock button has a crack next to it. I am afraid it will get bigger. The phone is 2 months old, the crack is from locking and unlocking, extra insurance through FUTURESHOP does not cover it apparently (last time I buy from them).This should not happen, does blackberry stand behind their products
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Feb 24, 2011
I just got my Blackberry Bold 9780 last night and the 'lock/unlock' button on the top left doesn't work at all. It feels somewhat sticky - the mute key on the right side makes a clicky sound when pressed down whereas the lock button just presses in without making any contact. I understand that you can set a password but that is rather inconvenient as you have to wait 1 minute for it to lock and every time I want to use the phone I have to type in a code. I can lock the phone by holding down A/* but then there is no way of unlocking it again. the phone came with the holster because that seems to unlock it for me - but this is obviously less than ideal.What can I do? Is there a shortcut to unlocking like on the Curve 8520 (a/* and the call button)?
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Aug 26, 2010
At first glance, upgrading from .681 to .822 didn't appear to do too much; save for performance boosts, the OS remained largely the same as would be expected.. well, except for completely changing how the keyboard lock function operates and not providing settings for users to revert back to its prior logistics.
Lock Function Prior to .822: Setting your left soft key as lock, you could lock your phone from anywhere within the OS, showing a "locked" home screen (without actually going to it). To unlock after screen shuts off, you could press any key (as far as I remember) and it would bring up the "locked home screen", from there you would press A (or *) + Send to unlock.Lock Function in .822: Using the left soft key to lock, screen immediately shuts off going into lock mode without any screen feedback. To unlock after screen shuts off, you have to press only the "Power/End" key to bring up the "locked home screen" and then press the "mute" key.
Ah, so one key instead of two, just like the iPhone and many other smart phones; this must mean .822's method is better, right? Nope, and here's why.Reasons pre-.822 method is superior:On locking the phone, you received feedback that the phone was locked (nice), but more than that, the time was displayed, which is frequently absent depending on the application you're using (why it's not always displayed up top, I won't even begin to fathom).Being able to press any key or at least main function keys such as the soft keys and other function keys like the trackball to bring up the "locked home screen" mean quicker and easier access to the time as well as being able to unlock the phone.The mute key is flush with top casing of the phone, which makes it the absolute most difficult key I have ever encountered on any phone, and I don't have large fingers by any means.
Even if the mute key were easy to press, it's in a location that's more difficult to get to when holding normally compared to the keypad, which means even though pre-.822 you had to press two buttons, those two buttons where very close to each other and on top of that, close to your left thumb when holding the phone naturally.Why RIM felt the need to completely revamp the keyboard lock function in such a small update when the prior method had been in use for years while also not providing a way for users to revert to prior functionality, especially considering its user base, is completely beyond me.Based on this and other usability and user experience failures within the Blackberry OS, my recommendation would be to fire and replace the whole Usability/UX team, but well, that precludes actually having one to begin with.
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Apr 19, 2012
I have a Blackberry Bold 9700 which was replaced under warranty in January this year. T mobile told me that they could not repair the old one and therefore it was replaced with a new one - the keyboard and lock button has now stopped working on this some of the time meaning it can't be used as I cannot unlock it. Despite the fact that it was only brand new in January as the contract is over 2 years now they say there is no warranty on it but speak to Blackberry can't find any other way of doing this?
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Jun 17, 2012
I have my BlackBerry Bold 9700 for over 5 months right now. It always was working nice, till one day ago.The lock/unlock (mute?) button doesn't work properly anymore.I can lock my blackberry with the lock/unlock button (and the a/* key) but I can't unlock it anymore with the lock/unlock button. I've to reboot my BlackBerry Bold 9700 every time. My phone haven't got damage.
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Apr 5, 2012
I have a blackberry bold that i paid 150$ for.The lock and unlock button works but it doesnt make it the 'CLICK" and i have to press it a little harder to make it work. how much it would cost me to fix such an issue ?
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Nov 20, 2011
Yet another problem with my Bold 9930 I'm sad at this point that the device I love so much is already dying on me, hasn't even been 3 months yet I'm going to mention all the problems with this device, but the one that started few weeks ago and has gotten to the point where it just adds on to the frustrationAfter locking the device, when i try to unlock, using the top lock button, I just see blank screen, screen and keypad lit up thou. Sometimes when i restart my device, it won't display the blackberry logo and the progress bar, i just get the blank lit up screen. and after 5 - 10 minutes or so, i use random buttons on the keypad to get the display back, but nothing works. i just see blank screen and lit up keypad. Display would randonly get back but its a pain in the &&& to get the device display back after so many tries
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Apr 6, 2010
So now with the new OSs, we can't lock our phones this way. I don't know WHY. Anyone else with me? My main question is this: Can somebody make a custom OS with the old OS files which allows you to lock the keyboard with the left-side convenience key? Or can we swap them ourselves? Can an OS guru chime in on this? I'd like my left-side keyboard lock back
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Jun 13, 2011
i need to know how to lock my keyboard - can find any lock under main menu.
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