when i lock my phone using the lock button located at the top right hand side it will not unlock. the screen remains black, sometimes pressing butting lights up and shows the "keyboard is locked" message however i cannot unlock the computer. i have restarted the phone, and the problem continues.
View 3 RepliesI am working with a user who recently switched from a 9550 to a 9700 (verizon to at&t) for coverage reasons.Whenever he unlocks his keyboard (using the lock button on the top left of the device), he must enter his password to access his phone. The security timeout settings on his phone are set to 1 hour, but even if he locks the keyboard for 5 seconds, he still has to enter his password when unlocking it.The only time that the keyboard will lock and unlock without requiring a password is when it is entered/removed from the holster.We are using BES.I cannot replicate this issue with the 9650 or 9550. Unfortunately I don't have a 9700 at my disposal to play with.Is this a normal feature for the 9700?I've checked his encryption settings (disabled).We cannot disable the password function (mandated by BES policy).The issue is not that he has to enter his password, it's that he would prefer that a password not be needed unless the security timeout has expired.
View 4 Replies View RelatedI've had my phone for a couple of months now and it's been fine. The last software update caused the phone screen to go dark every time I turned on the keyboard lock, which is ok. But now often, but not always I can't get the phone to unlock again. I can activate the screen by pressing the Blackberry menu button but it just tells me the phone is locked. Pressing the keyboard lock/unlock button does nothing. I have to either disconnect the battery or connect the phone to a power supply to unlock it. Seems a bit strange to me.
View 17 Replies View RelatedI lock my bb my pressing the top left keypad lock button but when I press it again to unlock it it won't unlock!! The only way to unlock is to take the battery out and put it back in! It only started doin this yesterday.
View 13 Replies View RelatedIt was working fine today, then all of sudden while in my holster, I heard a beep and when I tried to put my password in, my keyboard was locked. I tried using the * plus Send (green phone button), tried the hidden lock button on the top left of the phone and tried to take my battery out (three times). I can use the scroll bar and the prompt to unlock appears, but I cannot unlock the keyboard.
View 8 Replies View RelatedI've had my phone for a couple of months now and it's been fine. The last software update caused the phone screen to go dark every time I turned on the keyboard lock, which is ok. But now - often, but not always - I can't get the phone to unlock again. I can activate the screen by pressing the Blackberry menu button but it just tells me the phone is locked. Pressing the keyboard lock/unlock button does nothing. I have to either disconnect the battery or connect the phone to a power supply to unlock it. Seems a bit strange to me!
View 9 Replies View RelatedI've owned my 9700 for nearly 2 months now and I'm still not used to the keyboard. I prefer my 8310's spaced out keys. has anybody replaced the 9700 keyboard with the Atlas keyboard?
View 7 Replies View RelatedI found it out! You have to dismantle the phone, though. Walkthrough:
1) Remove the bottom plate with the branding (use guitar pick, small flat screwdriver, etc)
2) Remove and save warranty sticker in case the phone actually breaks.
3) Remove the two small screws on either side of the phone.
4) Using a guitar pick, small screwdriver, or case-opener tool, start on the sides of the phones slightly below the convenience keys and move down towards the bottom. On the bottom, there are three small clips that WILL NOT BREAK NO MATTER WHAT. Disconnect them. Then remove the keypad top first.
5) Slowly slide the pick/driver/tool from the bottom edges of the phone up until the volume rocker. One tab on each side should pop, but they are difficult. Take your time.
6) Grip the sides of the bezel and slide upwards. The top cover should come off along with the back chrome bezel (the one above the camera).
7) The phone will now appear very basic with only the trackpad and screen recognizable. On the white lower portion, several small, rectangular LEDs can be seen.
8) Use a preferred color of sharpie to color a large clear piece of packing or scotch tape, and cut it into 2mmx2mm squares.
9) Place one color square over each LED. Reassembly
10) Insert the keypad into the bezel bottom first, making sure that the screw tabs for the keypad are underneath the screw tabs in the bezel.
11) Holding this configuration, slide the bezel on top first.
12) Make sure the hole for the trackpad and the trackpad itself line up, this will assure you that the keypad is in right. Also look at the "frets" in the keypad.
13) Push on the bottom of the bezel until you hear at most three clicks (the three tabs locking back into place)
14) Run your fingers along the side with pressure to make sure that you snap in the single tab on both sides of the phone.
15) Insert and screw in the two small screws you took out before.
16 OPTIONAL) Put back the warranty sticker on the ORIGINAL side that it was on before.
17) Snap the carrier plate back into place.
18) You're done PICS TO FOLLOW
Any1 have instructions on how to replace the keyboard i found a keyboard online to $8.00 just need to know how to install it
View 4 Replies View RelatedHas anyone else noticed that the Bold 9700 Keyboard has been revised in the past few months. I got mine about 3 months ago, and with the ones that i received in the last few weeks they feature a new keyboard. They revised version has a rolled keyboard around the edge.
View 12 Replies View RelatedI have had my 9700. I just noticed today that the sliver pieces that separate each row of keys are fragile. I have one piece that is totally broken on both sides under the Talk and End button, another broken one under the Q and the lower left one below the Z key. On all of them but bottom one, they were originally hard to see. Not sure how I found them but upon closer inspection, more and more were broken. The bottom one actually sticks up some.
My only concern is that they are going to get worse and totally break off and then free for all on dust and dirt in actual keyboard. These silver strips look real cheap. Anyone else have broken ones in their keyboard? How have you solved the issue? Can they easliy replace just the keyboard at the tech center? I have seen OEM keyboards for sale too but not sure I want to try that myself. I am going to call At&t but not sure if they will do a warranty swap for this. My wife has the same phone and hers are all fine and intact. I think parts of this phone were made on a budget. Bad design with the keyboard.
I have a new Bold 9700 from T-Mobile running stock OS and once in awhile I get the message the keyboard has locked itself, soo, I then have to unlock it by pressing the two prescribed keys. Why is this happening and how can it be stopped?
View 4 Replies View RelatedSince my last software update on my BB 9700 I can't lock my keyboard.Now I have v5.0.0.593 (Platform 5.1.0.147).The Icon "Lock keyboard" is not longer on the desktop and I can't find an alternate to lock my keyboard.Why? I want lock my keyboard.What can I do?
View 7 Replies View RelatedMy keyboard isn't working. Whenever I type on the keyboard it types multiple "b's" and freaks out a little. For example, I typed the word "phone" and it displays "Phbbbbbbbbobbbnbbe" Any solutions?
View 5 Replies View Relatedsome letters flip each other in my bold 9700. when i press q it becomes a and w becomes z.but the numbers and symbols are working fine.
View 2 Replies View Relatedquick question since this is my first blackberry and all.I noticied the other day that the little bump that is on the d key lost some of the black and now has the white light shining through. Its not really a big deal just wondering if the keys fading on the blackberry is a normal thing?
View 4 Replies View RelatedSo my wife and I just picked up two new 9700s in white and black from T-Mobile with their buy-1-get-1 offer We're both already blackberry users. I was upgrading from a Pearl 8120, and she had a Curve 8320.After letting them charge for a while I finally fired them up to start playing with them.My first goal is to set them up as similar to our old phones as possible.
I checked the OS'es that shipped with each one and my black 9700 had 5.0.0.330 and hers had 5.0.0.586. So, I went to upgrade mine.But, while playing with some of the settings before upgrading I noticed that I was able to set my left convenience key to lock the keyboard on my 9700 but not on hers.In fact, the white 9700 that shipped with 5.0.0.586 didn't even have the lock keyboard icon in any of the menu screens at all.
I upgraded my OS to 5.0.0.586 and then went to check the left convenience key nothing.Went into settings and where it was previously set to Lock Keyboard, was now set to "Nothing".Is there no Lock Keyboard feature in OS 5.0.0.586? or am I seriously missing something?
I had my bb 9700 for 2 days and im not super satisfied with it as i thought i would be. first problem is I can not hold down the alt key and type other special characters continously. I have to press the alt key , let go , then click the other key which is really annoying. I talked to a rogers rep online and they helped me reboot my phone software and it still has this problem he said i might need a replacement which I dont want because of the inconvenience.
And the keyboard in general is really hard to type on. Compared to the curve 8900, it is so much easier to type on that. the keyboard on the 9700 feels alot stiffer and most of the time when I try to type at a fast speed it doesnt get all the letters i type even though i know i clicked it. once i turn off my 9700, I cant turn it back on. the only way to turn it on is the remove the battery and put it back in. I searched on google and it seems like a few other people are also having these problems but theres no solution.
I've searched the net and other forums for support and cannot find a solution to this problem. Essentially, on my Blackberry Bold 9700 I lost the ability to hit the K button to lock the keyboard. I have a BB 9700 running v5.0.0.714. I had not installed any new software at all before getting this problem. I didn't do anything differently other than launch the Kayak app. I updated the app and also removed it but still the K button does not work to lock the keyboard.
After searching the forums, I found a couple suggestions (which didn't work):
- Reset the theme didn't work but it did make the 'keyboard lock' icon come back to the home screen. The issue is that there is no under the K to make it so when I hit K it locks the screen. I even tried the default theme (it's a T-Mobile US branded 9700) and didn't work either.
- Reinstall service books didn't work either didn't think there is a correlation here anyway.
- Full restart, batter pull did this multiple times didn't work.
- Update software all software apps and OS is up-to-date. I have fully uninstalled the kayak app just in case there was a correlation, still doesn't work.
Of the three blackberrys i have owned and used (9000, 9700 and 9800) i have to say i think the 9000's keyboard is by far the best of them all. I am on the 9700 right now and really miss my 9000's keyboard. It felt so much more roomy and comfortable to type on. I wish they would make a larger phone like the 9000 again. IMO it had the best keyboard, best sounding speakerphone and of course that nice large screen.
View 4 Replies View RelatedI bought a defender for my BB9700 and works great, only thing is I try to lock the keys outside of the holster but it'll unlock on it's own. Not sure what happened checked all my settings and still does it. Can anyone shed some light?
View 9 Replies View RelatedOk i dont get this. i just got off the phone with at&t to unlock my 9700 so my bro can use my phone and use a prepaid chip while on vacation. they told me that the phone does not me requirements to unlock the phone.WTF is that suppose to mean?? ok how do i meet the requirements lol
View 11 Replies View Relatedjust switch from a 9000 to a 9700 and have been very happy.however the top lock/unlock key is a pain.I carry my phone in my pocket and while putting it in my pocket i always hit the unlock key, then i have an ulocked phone in pocket.Is there a way to turn off the top unlock key? while im at it i wouldnt mind turning off the standy fuction as well.
View 6 Replies View RelatedT-mobile provided me the unlock code to use which did not work; I have 0 tries left.Is there anyway. how I should go about fixing my hard-lock blackberry.
View 3 Replies View RelatedI put a lock on my phone because of my son but it is appalling that the phone is not accepting the password. I have tried it 7 times and I have 3 chance remaining.
View 1 Replies View RelatedI'd like to have a password certain times and not others. I hate having to put it in everytime but I want to set a password with my lock key so I choose when it's on and when it's off. Is their anyway to do this on a 9700. Thanks for the help
View 4 Replies View RelatedWhen I work at home, I want to connect my BB Bold 9700 to my PC and use my monitor and my keyboard to send text and emails. After a while, my fingers get cramped using they BB keyboard and there must be a way I can do this. My razor came with software that connected my phone to my PC and you could see everything on your monitor and use your PC keyboard...it was awesome. Surely, there is software with BB that does this.
View 4 Replies View RelatedMy blackberry Bold 9700 keyboard light doesn't work again,if i reboot it will be on,but once it has booted,it goes off again automatically,nd i can't use my phone at night or in a dark place.
View 4 Replies View RelatedI just bought a Blackberry Bold 9700 Unlock from Amazon. I am having a few issue with it I am not able to setup pop3 and other emails and also my Appworld is not working as well. Is there a way to fix this problem? I have tired to install other OS but it does not seem to fix this problem.
View 4 Replies View RelatedI'm currently unable to unlock my BB 9700. I get the password prompt but upon entering the password it just goes back to the locked screen with the padlock.Using Alt + Back button I can scroll through a number of open apps but can not open or close them it, then freezes and displays a white screen until I pull the battery.
Numerous battery pulls later and still no joy.The only change on my device yesterday was a number of failed attempts to download Docs to Go ver 2.0 from the App World yesterday. My BB does a scheduled battery pull each night at 2am and the phone has been like that since the last scheduled pull (forget the name of the app).
Edit to highlight - I know the password is working as it re-prompts if I type it in incorrectly on purpose and after 2 attempts asks me to type in Blackberry.
First one to guess a number between 1 and 10, I won it in a contest and have no use for it.
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