BB Bold :: 9900 Does Not Reboot
Feb 12, 2012
I have a 6 month old blackberry 9900. I suddenly noticed some Java Null pointer exceptions on my screen with the blackbeery platform 5.0..0.464 message on top.
I tried rebooting the system couple of times but doesnt work.
Tried to update the sioftware, unfortuntaely it requires a DM and my DM doest recoignize my device any more. Infact it recognizes the system and also the PIN however, it doesnt connect to the 9900.
So am unable to do anything. if I can install OS in someway without being on DM. Loosing data shouldnt be constraint as I feel in love with this piece and I want it to work.
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Jun 11, 2012
I have had the phone for about 6 months - T-Mobile. I recently updated the software and noticed the touch track ball was not working. I pulled the battery and now it will not boot up and has blinking red light.
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Aug 17, 2012
my blackberry froze so I tuck the battery out to do a reboot now its stuck on reboot 3/4 I have done EVERYTHING tried loading new os, I've whipped my phone put a new os.
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Dec 29, 2011
Was chatting on my bold 9900 when all of a sudden it just reboots automatically. It stuck at around 80% of reboot on the screen and has not moved. Took the batteries and SIM out, in beginning it was rebooting fine but again stops at the same spot (at around 80%) and has not moved. What should I do?
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Nov 12, 2011
Have had 9900 for nearly a week. Every time I switch off or use the auto off I cannot switch back on using the power key. I have to pull the battery and it reboots once replaced. The auto on function does not work either. I removed all my extra applications with no success. The battery life is very short. I can only get 12 hours when receiving 4 calls , making 2 calls and receiving 10 emails.
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Nov 13, 2012
Last night I setup my phone to perform the new software update as I went to bed so that it would do it overnight. This morning? App error 602 and 603 with a white screen of death. When I turn the phone on it says backing up data (which I'm pretty sure it did completely last night), and it does not go progress... almost like there is no data to backup. I can't restore to factory defaults and I can't connect to the Desktop Manager for any period of time. I can't think of anything that I could do unless there was a way to restore the phone to factory defaults without the phone being turned on.
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Oct 18, 2011
I had a Blackberry bold 9900 which suffered an irrecoverable crash in December last year. Orange sent me a replacement. Last night, I went to get my phone and tried switching it on with the button at the top. It didn't come on. The phone would only reboot to 70%. I read on a forum to remove the battery and sim card and reinsert. The phone does not come on at all now. I've tried charging with/without battery, with/without sim card. I've tried everything on the internet. all my contacts are on the phone, I assumed this would be safe as it was supposed to do a regular back up. Is there a fix for the phone, if not, how do I access these backups that the phone was doing?
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Mar 30, 2010
Reboot complete (main screen/carrier logo) First Time and Device Usable Second Time
Minutes:Seconds
3:13 - 3:37 Custom Theme
3:11 - 3:25 Default Carrier Theme
Theme's have no real effect from what I've noticed. Unless you have a really big gfx intense theme.
3:13 - 3:23 Password
3:13 - 3:25 Password + wallpaper on mem card
7:09 - 7:21 "Memory Clean Turned on" + Theme + password + wallpaper on mem card Re-test (that was way too long)
6:36 - 6:45 "Memory Clean Already On" + Theme + password + wallpaper on mem card.
3:23 - 3:45 "Encrytion Media Card Only" + BerryWeather + Theme + password + wallpaper on mem card + Mem Compression Memory Clean and Encrytion (Device Memory Enabled) either one of those on will increase reboot time by atleast 2-3mins. When enabling Device Memory encryption Memory Clean is automatically turned on and can't be disabled. So in my testing reboot time was between 6-7mins. My current config setup is that last test. Since Password is on, I see no need for Device Memory encryption to be on. Without the password you can't gain access to device files. ZonaSnap , QuickLaunch, Blink all preloaded during each test. 8 Email Accounts, about 80 read emails, and 100+ sms, 41 apps anyone that is getting 1-2min reboot please post your settings.
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Nov 7, 2012
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
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Jan 16, 2012
My 9780 Bold restarted after I deleted an app, but won't reboot fully. The white loading bar stalls at about 2/3 in, even when I try to start it up again after a battery pull.
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Aug 26, 2011
i'm using 9650 ios 6 and my phone reboot itself a few times a day sometimes in the middle of calls. how can i fix it?
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Jun 24, 2011
I was updating my email setup and rebooted as usual, however now all i get is the BB logo and the bar filled to the end and nothing after. Battery is fully chargedHave plugged into cpu to reset but BB cannot connect
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Oct 26, 2011
After uninstalling an app I rebooted the phone. Now it won't fully turn on (it takes a long time to load to white screen of my carrier) and the screen stays at that point. I've tried taking the battery out. The only way I can get it past the white screen is if I take out the sim card which doesn't help matters much.
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Sep 14, 2011
I have 3 mail accounts connected to my bb. Originally all posted to one folder messages folder in the message 'center' where all the sms etc go into (middle of the screen icon at the top) i am not sure what has started to happen but suddenly i then had 2 messages folders and now i have 3. They all go to the same place and sometimes contain the same message which just appears in all 3.
I think this started when i started configuring the sync of the deletion of the folders "folder reconciliation". how i can delete these additional folders as they are just a nuicense they mean very little as mail is randomly flowing into them.
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Apr 12, 2012
How much are the fast reboot or reboot/kill software really needed on ICS?im finding that even on a large exclude list there are still apps that run, that i dont really need and eat up some of the interal memory.is there any other way other than rebooting all the time to get rid of them? Will rebooting drain more battery energy?
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Mar 7, 2012
I had recently downloaded and installed the new os 7.1.0.267 os from SK Telecom form the software download page of on blackberry site to my bold 9900. Upon doing that i was able to access the new mobile hot spot feature and even set it up for use after calling my service provider for the APN which is Lime Jamaica. I even tested it by using another phone which detected it. However sometime afterwards about 30 minutes to an hour later while listening to music my headset got pull out by mistake and upon putting it back in realized music wouldn't start playing back after pressing the side button. Unlocked the phone only to see the play icon highlighted in music player but nothing wouldn't register when clicked with trackpad or touch screen. plus got a message on the screen saying that device media player was busy, which continued for a while. Did a battery pull afterwards which fixed the problem. However a few hours later when i decided to show a friend the new feature and test it by connecting his phone, upon accessing the connections menu the mobile hot spot option was missing even in networks and connections. essentially it disappeared form the phone the only apps on the phone besides the default ones was wikitude and whatsapps. Even after a factory reset it didn't return. Did a clean wipe of the os and installed the os again upon which the hot spot option returned only to disappear again after about a few minutes at which time no extra apps was insatlled just the default ones. Have no idea whats causing this and whats worse the 7.1.0.267 download has been removed from the Sk Telecom link.
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Jul 13, 2010
My wife just a 9650 through VZW. This morning it starting doing the constant reboot thing. I know how to fix it (since her old Curve would crash all the time), but anybody have ideas on what would cause this? She doesn't have many 3rd party apps (Quickpull, Buzzme, Google Maps), so I can't imagine it would be related to low memory. Is daily scheduled quickpull perhaps overkill on this phone? I'd like to do to avoid it crashing again, since I'm the official "phone fixer/OS reinstaller guy".
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Feb 18, 2010
I have the .464, and everything was smooth, i have 35mb memory after rebooting, and the only apps i have is berryweather...today i havent done anything on the phone but he started to reboot himself...one time he reboot himself continuasly 4 times !is this normal?now after recivieng an email he did a reboot again....what can i do ?
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May 26, 2010
Ive been playing in google for the last hour and cant find anythign that helps. this morning my 9700 crashed as it does regularly and it wont load again. it gets to the status bar, makes its way about 1/4 of the way down and then crashed and tries to reboot. started at 9 am this morning, ive tried hard and soft resets, the battery was out of it for over an hour, desktop manager cant do anything with it becase it keeps crashing while its connecting. a new phone is in the mail but i need this phone for work and i need to boot this thing in the next little while. again ive tried ctrl alt dlt methoed a few times, numerous battery pulls, battery sat out of the phone for over an hour, tried booting it with the battery out, tried conecting to it with the battery in and out to desktop manager and nothing has worked.
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May 17, 2010
Did a restore on my 9700 this morning backing it up with my save from Friday. Turned it back on after the restore, no issues, everything worked fine then about 15 mins later the screen went white and had no functionality. i did a battery pull and nothing happens. screen is now totally black, it wont reboot and the LED just flashes red once, pause, then three times? BBDM wont recognize the device when its connected?
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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Oct 27, 2011
at least once a week my Boss' new Bold 9900 will lose its BIS and BES activation and then he has to switch the phone off, pull sim out put sim back put baterry back and switch on the phone and the the BIS and BES activation is back. He is currently running the following versions:
7.0 Bundle 1465 (v7.0.0.296, Platform 5.0.0.496)
Cryptographic Kernel v3.8.7.0
Branding Version: 1.0.168.387M
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Nov 25, 2011
So my bold 9700 began to re-boot itself and the bar started to load, reached about three quarters and wont go any further. I tried everything from charging the phone, removing the battery for hours, removing the micro sd card, but it still continues to load to a certain point and sticks. I've tried everything over and over but nothing different happens.
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Apr 1, 2012
My Blackberry have a problem with media player, so i switched off my phone by pull out the battery but after that it wont turn on...Its wont start perfectly and keeps rebooting.
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Oct 28, 2012
Basically I plugged my phone in to my computer yesterday to charge it up, did no updates or download anything new, it is exactly the same software wise as it was before the problem started.It suddenly has started switching off automatically and then switching back on but its not in a continuous loop. It happens frequently but I sometimes can use my phone for a few minutes before it will start doing this again. I have a small feeling I know this is going to sound completely stupid but I have a small feeling it may have something to do with the signal. At university my signal constantly switches between having some and no signal and when I have no signal it seems to keep restarting and resetting it self till I have signal.Sometimes it resets when I do have signal but the majority of the time it resets it doesn't have signal. This is going to be the next stupid part, I went home today and I had full signal all day and this problem didn't happen once but soon as I got back to university the problem has started again.
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Nov 19, 2011
I have a 6 month old BB 9780 and it froze. After taking out the battery to restart the phone, it will not come back on and there is NO blinking red light even after severalnhours of charging.
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Jul 18, 2012
i have new BB 9790 Bold after rebooting the device every time i got the following message
Uncaught exception: Java.lang.Error
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Jun 26, 2011
My bb frooze on me so i tried to reboot it & was unsuccessful. You see the loading bar that come up on your phone just before you put your pin in. Well the loading bar is only making it 2/3 of the way then stops.
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Apr 8, 2010
I sent a group text to 13 people, something I do all the time without trouble. Now, however, for some reason the message heading appears in my inbox each time the phone (9930) is rebooted. When I click on the heading there is no message. This hasn't happened before, and I send group texts all the time. How did this happen, and how can I make it stop?
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Aug 21, 2011
I see that you are aware of this problem but as yet don't have a good fix.It at the least is very frustrating and suggesting to downgrade the operating system runs counter to the reason I purchased this phone.
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May 24, 2010
I keep getting the following error after doing a reset on my device: uncaught exception "a browser content provider for video/3gpp MIME type has already been registered".
I have uninstalled ubertwitter, shazam and all the themes I have downloaded and installed recently and I still receive the same error. I cannot play any music or videos on my phone now
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