BB Bold 9700 :: Wrong Contact Name And No Full Shutdown

May 13, 2010

I have a Bold 9700 and currently have v5.0.0.423 (Platform 5.1.0.116) software on the phone. I have done one software upgrade since getting the phone in February.

I have an intermittent problem, that when the phone rings, it shows a contacts name, but it isn't that person who is phoning, it does however display the right number which is currently ringing.. So the number isn't the contacts' it shows. This happens with saved contacts as well as none saved one, it shows random contact names.

Then I also can not do a full shutdown. If I choose "Turn power off", it gives me two options: "Turn off" and "Full power off". Whichever one I choose, it just does the quick shutdown and not the long reboot one.

Both these problems started after upgrading my software to v5.0.0.432.

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Jul 15, 2011

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Feb 5, 2010

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Mar 25, 2010

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Apr 30, 2010

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Nov 11, 2010

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Jan 6, 2010

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Feb 11, 2010

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Apr 14, 2012

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Jan 4, 2012

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I don't know what to do as it is very annoying this problem has happened. We have never faced such problems before hence please advise me what to do. Just for your info her PIN is 2190FC0C.By the way, she is able to receive bbm from everywhere except from China and i'm able to send my other friends bbm in Indonesia only to her i can't send.

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May 2, 2010

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Feb 5, 2010

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Jul 15, 2010

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Mar 27, 2010

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Aug 2, 2010

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Jan 4, 2010

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May 13, 2012

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