BB Bold 9700 :: Overheating - How To Fix
Jul 5, 2010
Has anyone else experienced issues with their 9700 overheating? My berry, usually once a day, will get quite warm. It's not warm enough to burn, but it's definitely warm enough that I go from forgetting my BlackBerry is in my pocket, to having to take it out as it's a tad uncomfortable. I usually do a battery pull to reset it, but it will usually happen a day or so after again. I usually only have 2 additional apps open, usually UberTwitter (updates every 15mins) and WeatherEye (updates every half hour). (I also always double lock the berry, and I have the newest OS for my carrier)
I went to the Telus store and one guy told me I have a broken cell inside the battery. How he can tell this, I don't know. They were going to just replace the battery for me, though they don't seem to have any in the city at the moment.
Anyone have any insight/advice? I was thinking of just asking them to send it away and have it looked at, instead of trying a new battery.When you add this to the rather cheap build quality, and deteriorating finish (after only 3.5 months!!) I can hardly say I'm overly impressed with this device, given how expensive it is.
ps. My berry was made at the infamous Mexico 4 facility.
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Sep 18, 2012
I have a strange issue. When I plug my phone with USB data cable to PC and select USB storage mode, after I unplug it, and safely remove hardware, The pohne battery starts overheating and draining very fast. It only happens then. If I plug it in charge only mode, everything is okay.
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Feb 21, 2012
my bold 9790 heats up really quickly, and the battery life drains really fast. For example, I charged it to 80% and went to sleep for about 5 hours, and when I woke up, it was 5%. I tried changing the battery, but the same thing happened. Is there a reason for this? On normal use my battery only ever lasts about 3 hours.
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Jul 19, 2012
i got a new bold 9790 and its only a day old i charged the phone all night but after an hour it died and the phone is also overheating what should i do?
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Aug 27, 2012
I don't know what happen, It's fine last week. This week my bb start overheating on me, so I try to figure out what's going on. Finally, when I turn off wireless, it stops overheating. But when I turn it on again, it starts overheating again.
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Jan 31, 2012
My phone, on a weekly basis, gets very hot and runs out of battery. even if I charge it for 10 hours and unplug it at say midnight, but 4am I am being awoken with the phone beeping as it is about to cut out.
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Feb 15, 2010
Had the Bold for just over a year, using Telstra in Australia and OS 4.6.0.144. No Facebook, have googlemaps but I exit whenever I use and have removed most apps.
Three times now the phone for no reason has got that hot that even in a holster on my belt, I felt the heat. The unit get's that hot that it drains the entire battery life in approx 5 min. I remove the battery, let it cool completely and then replace. Telstra don't know what the issue is and as it hasn't happened when I take it back, they will not look at it. Using the THB full car kit, the unit generates a lot of heat slow charging in the car kit cradle and on a heavy day I will get 3-4 hours use before flat, or I have to turn it off and let it cool down.
I have to soft reboot the unit evry 2nd day to stop the black wheel of death and the amount of Call Failed has increased to an embarrassing level. I have reported all these to Telstra and they are investigating.
I have since spoken to another user on Telstra with a Bold and upon describing my problems, he recounted a similar problem with his unit. His Telstra rep informed him that there was a problem batch of Bold's in Australia 12-18 months ago that had a known problem. They replaced his free of charge and he has had no such issues since and a massive increase in battery life. I recounted this our corporate Telstra rep to no avail.
We have 17 Bold's in the fleet, of which 11 came at the same time. Of these 11, 7 have the problem as described as above. Is this a common problem and how do I get Telstra to address ?
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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Jul 13, 2010
I have a BB Bold 2 (9700). The Media Card slot wont lock down the card and keeps springing it out. If i keep the card pressed down it works but wont lock down.
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Sep 3, 2010
I have Outlook 2007 on my desktop computer and use BT as a service provider and for my email, my Blackberry supplier is Vodafone and I use BIS.I have noticed that if my Blackberry receives an email first I don't get the same email delivered to my desktop. If my desktop gets an email first then the same email will be delivered to my Blackberry. I was happily deleting emails from my Blackberry thinking I would have them all on my desktop but I now find I have to check what emails I have on each before I delete anything. Is this an issue that anyone has come acrosss before and how do I resolve it apart from synching the Blackberry and desktop?I'm often away from the desktop which is why I bought the Blackberry in the first place.
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Feb 17, 2010
I've owned my 9700 for nearly 2 months now and I'm still not used to the keyboard. I prefer my 8310's spaced out keys. has anybody replaced the 9700 keyboard with the Atlas keyboard?
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Jul 26, 2010
I have a problem with my Blackberry and would be grateful if anyone knows what the problem is.I have only my Blackberry 9700 bold for 1 month or so.I am unable to lock my keypad by using the lock key on top of the phone. This has happened before but after charging my phone it started to work again. I have turned my phone on and off, tried charging it and the button still doesn't work. Although the keypad will lock when I put it into the leather case.Do you think it is a problem with my blackberry and I should return it? Or is this a problem people have had before and if so, how do I fix it?
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Aug 21, 2010
My Bold is stuck on the boot screen (at about 75%). I've tried many battery pulls with and without the SIM and it keeps doing the same thing. I've searched what I think are all the threads on here relating to this, but I'm still stuck. I'm able to connect to the device if I run Loader.exe like a user suggested, but I don't know how/where to get software to load onto the device. All the places I've searched for an OS says I need to go into the device to find information about it. Well, I can't get into the device to do that. So, how do I know what OS to download and install? I really want to exhaust all possibilities before I have to completely wipe the device because I don't have a current backup. But, even if I wipe the device, I'm going to need to download an OS which I can't do now.
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Mar 20, 2010
First two locked up constantly and rebooted. All I did was:
Set up Yahoo Mail
Download Google Maps, Point, Movies
Download One Theme - 18 Icon BlackBerry 9700
Sync with Yahoo Contacts
Sync with Lotus Notes Calendar Only.
Back Up
WiFi connection to home router
Bluetooth headset
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Feb 22, 2010
Profile pics pop up from facebook friends in my address book when they call on my pearl 8120 but not my bold 9700. What am I doing wrong?
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Jun 2, 2010
I have recently purchased this 9700 (3 weeks ago) and am generally very pleased with the device. BUT If I leave the BB 9700 connected overnight to the computers USB Port for charging, and, obviously, after a few hours the computer will go to sleep, thus turning off the power to the USB port In the morning I find that the BB is: Off and will not turn on, unless it is power reset. In other words I have to open up the back and pull the battery for a second then after It is put back in the red light will display nevertheless it will turn on and be fine once it boots back up. There are no other indications or problems. I notice that other people have similar complaints with their BB's.
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Jul 2, 2010
The other day I walked into a Walmart that had a display of cell phones. There was the 9700 there. I have the 9000. I was really looking forward to upgrading to the 9700, but now I don't know. It's LIKE REALLY small. I love the size of my 9000, and I'm afraid I'm going to have times typing on the 9700 keyboard now.
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Mar 4, 2010
I have no idea what's going on with my camera, when I open it, it keeps showing me a black screen and keep loading.
but my problem isn't like the others, cos it didn't show me message like, "Could not start the camera. Close other applications and try opening camera again".
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Mar 1, 2010
I found it out! You have to dismantle the phone, though. Walkthrough:
1) Remove the bottom plate with the branding (use guitar pick, small flat screwdriver, etc)
2) Remove and save warranty sticker in case the phone actually breaks.
3) Remove the two small screws on either side of the phone.
4) Using a guitar pick, small screwdriver, or case-opener tool, start on the sides of the phones slightly below the convenience keys and move down towards the bottom. On the bottom, there are three small clips that WILL NOT BREAK NO MATTER WHAT. Disconnect them. Then remove the keypad top first.
5) Slowly slide the pick/driver/tool from the bottom edges of the phone up until the volume rocker. One tab on each side should pop, but they are difficult. Take your time.
6) Grip the sides of the bezel and slide upwards. The top cover should come off along with the back chrome bezel (the one above the camera).
7) The phone will now appear very basic with only the trackpad and screen recognizable. On the white lower portion, several small, rectangular LEDs can be seen.
8) Use a preferred color of sharpie to color a large clear piece of packing or scotch tape, and cut it into 2mmx2mm squares.
9) Place one color square over each LED. Reassembly
10) Insert the keypad into the bezel bottom first, making sure that the screw tabs for the keypad are underneath the screw tabs in the bezel.
11) Holding this configuration, slide the bezel on top first.
12) Make sure the hole for the trackpad and the trackpad itself line up, this will assure you that the keypad is in right. Also look at the "frets" in the keypad.
13) Push on the bottom of the bezel until you hear at most three clicks (the three tabs locking back into place)
14) Run your fingers along the side with pressure to make sure that you snap in the single tab on both sides of the phone.
15) Insert and screw in the two small screws you took out before.
16 OPTIONAL) Put back the warranty sticker on the ORIGINAL side that it was on before.
17) Snap the carrier plate back into place.
18) You're done PICS TO FOLLOW
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Jun 5, 2010
Is it possible to stream my recorded video from the BB 9700 to a PC without having to transfer it first from the SD Card to the PC?I can stream audio through blue-tooth fine but cannot stream video either through blue-tooth or Wi-Fi.
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Feb 26, 2010
Any1 have instructions on how to replace the keyboard i found a keyboard online to $8.00 just need to know how to install it
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Aug 9, 2010
Has anyone else noticed that the Bold 9700 Keyboard has been revised in the past few months. I got mine about 3 months ago, and with the ones that i received in the last few weeks they feature a new keyboard. They revised version has a rolled keyboard around the edge.
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Aug 3, 2010
How hard is it to switch to the android OS from blackberry OS? Also how hard will it be to snych my contacts on the new android phone? I have suckmo aka T-Mo.Does anyone have suggestions on handset models too
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Jan 14, 2010
I have a Bold 9700 recently bought about 4 days ago... At first all the communication channels works fine i.e. Mobile Network, Wifi and Bluetooth. Suddenly this morning the wifi stop working. I'm unable to switch the wifi on even clicking on it many times. Tried to turn off the device and remove the battery for about a minute and still the problem is not solved.
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Jul 30, 2010
I need a step by step guide on how to transfer all content from my nokia E72 to Blackberry 9700 Bold.
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Apr 29, 2010
Is it normal for my 9700 to take more than 5 minutes to start up?? Its strange because not to long ago I used to do battery pulls or a soft reset and my device would be up and running within a minute or two!! By the time it load up my battery is almost drained!
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Aug 9, 2010
I am working with a user who recently switched from a 9550 to a 9700 (verizon to at&t) for coverage reasons.Whenever he unlocks his keyboard (using the lock button on the top left of the device), he must enter his password to access his phone. The security timeout settings on his phone are set to 1 hour, but even if he locks the keyboard for 5 seconds, he still has to enter his password when unlocking it.The only time that the keyboard will lock and unlock without requiring a password is when it is entered/removed from the holster.We are using BES.I cannot replicate this issue with the 9650 or 9550. Unfortunately I don't have a 9700 at my disposal to play with.Is this a normal feature for the 9700?I've checked his encryption settings (disabled).We cannot disable the password function (mandated by BES policy).The issue is not that he has to enter his password, it's that he would prefer that a password not be needed unless the security timeout has expired.
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Aug 25, 2010
The contacts in outlook have only my new contact info (1 contact) and the desktop and wireless software want to synchronize with this folder. The sync works between the two devises however it does not recognize the loads of contacts that are on my blackberry devise. I have tried all of the options on the advanced sync option to try toget outlook to download the contact from the Blackberry 9700. How do I get these two to synchronize?
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Feb 25, 2010
When I try to open a link in my email I get "Invalid Address" I'm using Os 5.0.0.402 When I sink to Desktop Manager it says no updates.
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Apr 22, 2010
I am sure that this issue has been raised before but it is the one aspect of the BB9700 that is driving me to distraction. What profile settings should i use just to get the darn thing to ring for 20 secs - both in and out of its holster? (I have tried the code to extend the time to 30 secs but it does not seem to work with Orange UK).
I just want the phone to ring like a phone without LEDS, vibration etc. At the moment, I need the hearing of a 5 year old and the strength of a 20 year old to get to my phone before it trips over to answerphone.I am on OS593 and I have tried battery pulls etc. I am also using a ringtune rather than Classic Ring.
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Aug 17, 2010
I have a problem with my 9700 and I donīt really know if it is the phone or the battery.It shuts down when I use an aplication that needs power, like recording videos, websurfing, downloading/installing apps thats sort of stuff. It goes off, and I have to pull batt to get it started again.If I do it 3 times in a row for example, the battery goes down from 100% to 70% in just the time it needs to restart those 3 times.I tried to do a security wipe, reinstall the os (.862), taking out the micro sd and it keeps shuting down. I donīt know if it could be a battery problem or the phone. any idea?
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