BB Bold :: 9790 Overheating After Changing?
Feb 21, 2012
my bold 9790 heats up really quickly, and the battery life drains really fast. For example, I charged it to 80% and went to sleep for about 5 hours, and when I woke up, it was 5%. I tried changing the battery, but the same thing happened. Is there a reason for this? On normal use my battery only ever lasts about 3 hours.
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Sep 18, 2012
I have a strange issue. When I plug my phone with USB data cable to PC and select USB storage mode, after I unplug it, and safely remove hardware, The pohne battery starts overheating and draining very fast. It only happens then. If I plug it in charge only mode, everything is okay.
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Jul 19, 2012
i got a new bold 9790 and its only a day old i charged the phone all night but after an hour it died and the phone is also overheating what should i do?
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Aug 27, 2012
I don't know what happen, It's fine last week. This week my bb start overheating on me, so I try to figure out what's going on. Finally, when I turn off wireless, it stops overheating. But when I turn it on again, it starts overheating again.
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Nov 22, 2012
out of a sudden..my bold 9790 switch itself off...then when i tried to switch it on again, it won't start..i've tried charging the battery and few attempts to switch it on by pressing the power button, it just would not start...then i tried to connect it to my Pc usinf blackberry desktop, i would not detect.
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Jul 5, 2010
Has anyone else experienced issues with their 9700 overheating? My berry, usually once a day, will get quite warm. It's not warm enough to burn, but it's definitely warm enough that I go from forgetting my BlackBerry is in my pocket, to having to take it out as it's a tad uncomfortable. I usually do a battery pull to reset it, but it will usually happen a day or so after again. I usually only have 2 additional apps open, usually UberTwitter (updates every 15mins) and WeatherEye (updates every half hour). (I also always double lock the berry, and I have the newest OS for my carrier)
I went to the Telus store and one guy told me I have a broken cell inside the battery. How he can tell this, I don't know. They were going to just replace the battery for me, though they don't seem to have any in the city at the moment.
Anyone have any insight/advice? I was thinking of just asking them to send it away and have it looked at, instead of trying a new battery.When you add this to the rather cheap build quality, and deteriorating finish (after only 3.5 months!!) I can hardly say I'm overly impressed with this device, given how expensive it is.
ps. My berry was made at the infamous Mexico 4 facility.
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Jan 31, 2012
My phone, on a weekly basis, gets very hot and runs out of battery. even if I charge it for 10 hours and unplug it at say midnight, but 4am I am being awoken with the phone beeping as it is about to cut out.
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Feb 15, 2010
Had the Bold for just over a year, using Telstra in Australia and OS 4.6.0.144. No Facebook, have googlemaps but I exit whenever I use and have removed most apps.
Three times now the phone for no reason has got that hot that even in a holster on my belt, I felt the heat. The unit get's that hot that it drains the entire battery life in approx 5 min. I remove the battery, let it cool completely and then replace. Telstra don't know what the issue is and as it hasn't happened when I take it back, they will not look at it. Using the THB full car kit, the unit generates a lot of heat slow charging in the car kit cradle and on a heavy day I will get 3-4 hours use before flat, or I have to turn it off and let it cool down.
I have to soft reboot the unit evry 2nd day to stop the black wheel of death and the amount of Call Failed has increased to an embarrassing level. I have reported all these to Telstra and they are investigating.
I have since spoken to another user on Telstra with a Bold and upon describing my problems, he recounted a similar problem with his unit. His Telstra rep informed him that there was a problem batch of Bold's in Australia 12-18 months ago that had a known problem. They replaced his free of charge and he has had no such issues since and a massive increase in battery life. I recounted this our corporate Telstra rep to no avail.
We have 17 Bold's in the fleet, of which 11 came at the same time. Of these 11, 7 have the problem as described as above. Is this a common problem and how do I get Telstra to address ?
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Aug 24, 2012
Does anyone have issues using their Bold 9790 outside, in the open air, when there is a breeze/wind blowing? Or even in the car if the air vents are blowing, even slightly? Whenever I am outside, even if there is hardly any wind, I am unable to send any kind of messages or scroll through menus, as the 'cursor' keeps going back up to the very top of the phone. So if I am trying to send a message, it scrolls right back to the oldest message. I have gone into the settings and made the sensitivity as low as it will go, but it makes no difference.
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Oct 30, 2012
since i bought this phone in April, its always been giving me SOS mode except for when i orient the phone in a certain way, in certain spots of my room. Other that that, i can't go anywhere in the house, its just SOS. I bought the phone with WIND Mobile. Thinking it was WIND that had the problem, i unlocked the phone to try it with Fido. It's confirmed that it is NOT the wireless carrier that has the problem, its the actual phone itself.
I don't want to believe that I spent $400 to buy the phone and its nothing but an expensive paper weight.
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Oct 28, 2012
I have had my 9790 for 3 months and about 2 weeks ago I updated the os to 7.1. After I did this I started to have this issue where it would start to reboot on its own, sometimes once a day, sometimes 5 or 6 times in a row and it would drain the battery. Also I noticed the battery level on the screen isn't reflective of what the battery level actually is, it would go from full to red in seconds. its really drive me crazy.
I would do a battery pull and it would be back to 80 or 85 percent. I bought a new genuine blackberry battery to see if that was the issue but still same problems. I wiped the device and re-installed the original os from desktop manager twice and the problem is still there, very frustrating, any one have the same issue and managed to fix it?
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Mar 19, 2012
Three weeks ago I got my BB 9790 and I am very happy! Only thing is, it keeps rebooting (about 3 times a week) . I have changed phones 3 times now (within 8 days I get a new phone) but I have the same problem each time. Probably a software thing? Are there any others that have the same problem and maybe a solution?
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Oct 15, 2012
I have had my 9790 for 11 months and about 1 month ago I updated the os to 7.1. After I did this I started to have this issue where it would start to reboot on its own, sometimes once a day, sometimes 5 or 6 times in a row and it would drain the battery. Also I noticed the battery level on the screen isn't reflective of what the battery level actually is, it would go from full to red in seconds. I would do a battery pull and it would be back to 80 or 85 percent. I bought a new genuine blackberry battery to see if that was the issue but still same problems. I wiped the device and re-installed the original os from desktop manager twice
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May 10, 2010
The error message received I tried to update my Bold 9790 to OS7.1 using Blackberry Desktop Software for PC but all I get is:
"There was an error updating your software This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, [URL]..
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Sep 13, 2012
how to fix the jvm 545 error. I tried to use the desktop manager to update the OS or reinstall, however, it does not give the option to reload the OS. The message only says: no update available and option to subscribe to new OS release.
There is no apploader as well. I am using the latest desktop software. Also i cannot connect with battery on as it always reboot due to the jvm 545 error.
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Nov 22, 2012
my bb 9790 keeps turning off everytime i call someone or receive calls, also when i try to take pictures. what should i do?
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May 30, 2012
I bought my unlock Blackberry Bold 9790 and I'm justing getting EDGE on T-mobile network. However, my friend have the same phone and its working on 3G. And when I serche for a network useing the Manual search it shows me just a 3G for AT&T (my house have a t mobile coverge 3G and 4G).
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Mar 20, 2012
cant send mms on my 9790
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Dec 29, 2011
my phone keep powering off and restarting? sometimes it wont even start it just keeps trying to start ?
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May 6, 2012
I am struggling to sync/backup phone. Once it gets to social feeds says the phone has been disconnected, can not update, change music or anything else. Have deleted software and reloaded to no avail.
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Jun 14, 2012
how to add arabic language to blackberry bold 9790
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Oct 19, 2012
When i wanna charge my blackberry smartphone 9790 with a charger it shows "the charging that connected to your blackberry device cannot charge your battery".
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Sep 16, 2012
I'''ve just bought a bb bold 9790, apparently there should be BIS included in the bb. On the right top corner where all the connection icons are, there is a 3G then bb icon, however when I go to service status, it is shown that BIS is not connected. Do I need to buy add-ons from the mobile network by myself?
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Mar 2, 2012
My recently-purchased bb bold 9790 keeps stalling, even during charging! I have to reset the system whenever this happens (and the battery cover's really hard to remove), and it's really frustrating because I cannot text nor call etc.
I had bought the phone from amazon and they told me to contact the manufacturer for help before they do any refunds/exchanges
I had the same system hanging problem with my previous bb curve as well, though I am sure I've been treating my phones well so it's definitely not due to abusive use.
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Sep 30, 2012
I'm having a scary problem, which my friend had, which lead to her phone being a complete destruction. Basically, the battery is full, yet drains very easily, and then suddenly reboots and the battery power is gone back up etc. The random reboots are worriying me, as well as the battery.
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Apr 16, 2012
can't compose new pin msg with 9790 bb what should I do ? Most 9790 can't compose new pin msg !
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Sep 18, 2012
I'm trying to connect via bluetooth my bold 9000 to my 9790.I can pair them Ok, I can access from the menu "connect" on my 9000, but not on my 9790. When I try to connect from my 9000 (as I don't have a choice) I get prompted on the 9790, but when I accept, I get a "connection to blackberry 9790 failed" on the 9000 screen.Weirder, if from the 9000 I try to transfer contacts, it tranfers only the fist contact from my list, even though I enabled the "all contacts" for both devices.
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Jun 1, 2012
I'm using, blackberry bold 9790. I'm facing lot of problems with the phone the battery drains out automatically, network signals are low, the phone heats up. I tried connecting to the desktop software for an update of OS 7.1 but the desktop software says no update available.
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Sep 11, 2012
My Bold 9790 sends emails twice.
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Jul 14, 2012
I bought a Bold 9790 one month back & I cannot hear any dialing sound or incoming sound from the other person. If it is in speaker mode I can hear everything.
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Oct 1, 2012
Just wondering if anyone can assist trying to set up personal hotspot to do wifi tethering via this device and just dont know where to start?
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