BB Bold 9700 :: Facebook Can't Use - Not Connect Data Service Not Available
Apr 14, 2010
I am a new BB user and have recently purchased the BB 9700. I have NEVER been able to use the Facebook App. I had downloaded the v1.7 from App world and it never worked giving me the message: "Could not connect because a data service is not available. Please try again later. If this continues, contact your service provider for support"
I deleted it and tried downloading from the link sent from this website for v1.6 and received this message:
"Notice Sorry, your device does not meet the system requirements that are needed to support Facebook." I must state that this is not the only problem I am having, it now seems that Bluetooth doesn't work either.
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Jun 9, 2010
I have blackberry service on my account - I am able to access the internet but my cannot connect to blackberry internet service so I can use facebook add on, instant messenger and personal email.I have been through all settings with my service provider. Host route, manual re-setting phone, installing updated software - absolutely everything. They have even sent me two new phones, but still no joy.
Upon accessing the mobileemail.vodafone.net site, when i enter my IMEI and pin it states my account is de-activated or suspended - upon browsing the web this usually happens with phones bought from ebay/stolen phones. Note-This is a brand new handset, direct from Vodafone.My account is fine, Vodafone can see no problem and have now told me they are out of answers.
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Oct 18, 2012
I have a nokia Lumia 800 handset with airtel as service provider, I activated their GPRS data service (read edge) and I am not able to connect to internet, however earlier I had Vodafone and I never faced such issues with it,
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Jan 11, 2010
Anyone else have the issues of calls dropping as they are placed and/or "Cannot Connect to the Cellular Data service" when you try open email or Safari?
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May 2, 2011
When I try to access web sites from the Blackberry browser I get the "Unable to connect to the selected mobile data service. Please try again later" message. This happens whether connected through the T-Mobile network or Wi-fi.When I change the browser settings to the T-Mobile browser I am able to access web site just fine. However I would prefer to use the Blackberry browser because not all pages load correctly with the T-Mobile browser.
I have an active data plan and am connected to an enterprise server. My outlook and webmail e-mails work so I don't think it's a problem with my carrier. I've tried a battery pull, re-sending my service books, etc without luck.I think the problem may have started after connecting to my desktop for the first time in about a year, but I'm not completely certain. T-Mobile support and IT administrator have been no help.
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Nov 14, 2012
My internet service is not working @ all only BBM and facebook is work.
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Jul 24, 2010
I've tried signing into Facebook via my new 9700 and am getting the following error message:Error encountered during XML parse: End tag does not match start tag 'head'.Has anybody else had this message? How do I get around it so I can access my Facebook account?
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Mar 30, 2010
So is there a solution about Facebook?i dont receive notifications or anything...is this fixed somehow?
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Feb 22, 2010
Profile pics pop up from facebook friends in my address book when they call on my pearl 8120 but not my bold 9700. What am I doing wrong?
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Apr 21, 2011
I use my default calendar and either randomly or everytime I restart my phone the facebook calendar)reappears in the service book. I only use one calendar I don't need two. I turned off FB calendar sync and it still reappears. I double changed and my default is what is should be.
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Oct 4, 2011
Last friday i was driving and when i got to the place i was going i realized my blackberry coudlnt send any message on the bbm so i tried using facebook or twitter.... all i had was the browser so i ran a diagnostic test on the network and it told me it was registered with blackberry but not connected. on tuesday after going to my carrier several times it fixed by itself and now its the same again when i run the diagnostic test what i got is this
Email Address: mfulerio@gmail.com
Connected to mfulerio@gmail.com : Abort
Diagnostic Started: Oct 6, 2011 4:48 PMDiagnostic Completed: Oct 6, 2011 4:49 PMPIN: 21adbddeMSISDN: 829 514 5650Device Type: BlackBerry 9700Application Version: v6.0.0.526Platform Version: 6.6.0.195Service Books:
[code]...
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Oct 3, 2011
I just got a Blackberry Bold 9000 in my hands so after the first set up i had to do i tried to install blackberry app world via WiFi. It didn't work. I had to download from the site to my PC Install Desktop Manager and after that finally after a long time of searching i installed blackberry app world on my device. Worked nice and i installed Bolt browser (one of the apps). After this though i tried to access again the App world and a pop-up message appears that says "The data service is not oerational". I searched google a bit and many guys say that you need a data plan with your provider to download apps. The problem is that i downloaded Bolt with WiFi internet access and having "Mobile Network - Off" when i did it but i cannot do it again.
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Sep 24, 2011
I bought a BB Bold 9900 in Dubai (one week ago), and returned home to China where I use a China Unicom service (WCDMA) - SIM card previously in iPhone4. The phone works (phone calls, SMS, internet etc). But, when I attempt to perfrom the Blackberry IS Sign In (previously created on PC), I get message that username/password invalid. If I attempt to create a new Username/PW using the phone I get the following message: "Unable to connect to the Blackberry ID service. Please connect to the wireless network and try again"
P.S. why doesn't outdent work in this massage posting software - indent works?!
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Apr 14, 2012
My old bold 9700 OS 5 phone just died and I have a backup IPD file. My question is I just bought a 9780 phone with OS 6, will i be able to restore my data without any issues or losing data?
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Feb 28, 2010
I sold my at&t bold 9700 and bought a t-mobile version, unlocked it and am using it on at&t and I don't have to pay the ridiculous price of 30 per month for internet service on my phone. really I only need the phone for texting, phone calls listening to music and taking some pictures anywayz. Till phone carriers lower their prices. I will never pay 30 a month for smart phone internet again.
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Jun 15, 2010
I cant figure out how to get it back..o t mobile w .656..tried everything i read on here... When i try to open it says no service book. Ideas? t mobile tier 2 is braindead and annoying so i hung up
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Jul 13, 2010
I have been having a issue lately with my voice service turning off. The first time I was not able to make calls however could use data. Today both data and voice shut off. I was not able to restore connections. The only way to get them back working was to go in settings, mobile networks, then perform diagnostic test which usually fixes the issue. I was told today by a VZW rep that this is happening because I have wifi turned on. Is this correct?
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Mar 25, 2012
I recently unlocked a Rogers Bold 9700 and began using it with my Fido sim card. I added a small data plan to my current services from Fido but I am not receiving any data. I have called Fido 3 times and they can't seem to do anything. They gave me their APN settings and I have input them manually and still no data.
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Mar 24, 2010
Is it me, or BIS service for blackberry 9700 that makes surfing to the internet so slow?
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Jul 15, 2010
I did the infamously foolish act of accidentally deleting the service book for my blackberry browser on my bold 9700. I checked other threads but everyones solution seems to work but for me.I think there was two icons, one was named "Browser" and the other "Internet Browser" (Correct me if im wrong.) I somehow deleted the service book for the Internet Browser. My service provider is Vodafone Qatar in the middle east and they are still new. I tried to resend service books and i get a message saying I registered my BB to the server and when I battery pull my BB, only one browser icon is still there. Is there any other way to retrieve/restore that other browser icon? I checked the setting to show all my icons and everything but its not there. (I guess I completely deleted it.
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Jun 18, 2010
Each time I reset or restart my Bold, all these service books are put on my phone automatically. Things like Facebook, AccuWeather, TeleNav, Tetris Demo, ToneMaker Demo, A BUNCH of games and other things. They are not installed but they are links that open up my browser to download them. I delete the service books so its goes away, but after i restart, BAM they are all back!!! this never happened before I got a free month of data service from t-mobile. Or is this an automatic when you get a data-plan? How can I stop or block this?
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Feb 14, 2010
If I remove a service book related to an app, say Need for Speed, will that get rid of the app all together? For some reason I can't just uninstall the app but I can hide it. That doesn't do me much good because I know it's still back there hiding and peeking back at me.
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May 2, 2010
Rumors are that OS 6.0 will be available to the 9700. For official OS 6.0 release, is the onus on your service provider to provide this new upgrade? Or will you have to get it through other service providers that are more on top of their game and releases new OS 6.0s first? i.e. is it going to be like upgrading OS 5.0 where if you want the latest version, you'd have to use another service provider's OS version?
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May 26, 2010
Currently using the Blackberry 9700. Got it a week ago on a 3-year contract. and have had no major issues until today.For the past 12-24 hours, I have been unable to access anything that uses the Blackberry internet service (BBM, MSN, Facebook and Internet Browser included). I went into "Manage Connections", then "Services Status" and discovered this:
BlackBerry Internet Service
Connection: Not Connected
I'd assume it isn't supposed to be like that; I've tried restarting the device several times to no avail.Anyone have any ideas on how to fix this problem?
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Apr 5, 2010
I recently purchased an unlocked AT&T 9700 off of Craigslist.My company currently supplies us with the the Curve 8300 series and I wanted to upgrade to the latest RIM offering. Love the phone, everything that I disliked about the Curve, has been fixed in the 9700 series.My company uses T-Mobile as the carrier and everything works great except the UMA feature.I am guessing that there is a firmware difference between the AT&T and T-Mobile models.
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Mar 15, 2010
got myself into a bit of a tight spot here. i bought the bold 9700 in malaysia but want to use it in china. but apart from subscribing to china mobile's blackberry service, can i use the bold 9700 without their email enterprise service?
i have checked all the menus and options a gadzillion times, but there seems to be no way around setting up an email without going through the enterprise service.so, i just want to confirm that before i decide to either dump the phone or subscribe with china mobile's blackberry service
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Jun 28, 2010
Does anyone know how th connect another camera on the front of their blackberry (preferably bold 9700) for pictures or videos? also, any way to use a videochat service on a blackberry via call or even in something like an app for things similar to stickam.
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Jan 6, 2010
I usually do a battery pull every 3 or 4 days. I always send my service books by way of my laptop from the T-Mobile website. When I am not at my desk and want to send servicebooks what is the easiest way of doing this on the handheld? (9700)
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Jan 28, 2012
My Employer allowed me to keep my corporate BB9700 after we switched to Iphones with another carrier. This corporate BB9700 was connected to the BES and had a Data Plan.
After the conversion to the new carrier I did a Secruity Wipe on the device as per the Instructions given however now my Browser Icon has disappeared from my Home Screen however I am able to click on the Browser Icon when I press down on the Menu Button. However when I click on the Browser Icon I receive the following message "Your device does not currently have any Browser Configuration Service Book Entries.Please contact your service provider to enable the Browser on your device." I called Rogers Technical Support however was not even able to get an explanation of what this message means?
My current wireless plan with Rogers does not include a data plan. Is that the reason why I see this message or do I need to reinstall the software? My BB9700 currently has OS5.
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Oct 4, 2012
i have blackberry bold9700 version 6.0. i am using wi fi network but my facebook not working. a error occured here, the error is you are currently on a service plan that does not support this application,connect to a wi-fi network or connect your service provider to upgrade your data plan.
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Jan 11, 2010
Since 2 days ago my blackberry (BIS) isnt working anymore, edge s in small letters cant send or recieve bbm or mail messages calling my carrier didnt help and al the usual stuff as battery pull, reinstall os didnt work
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