BB Bold 9700 :: Cannot Setup Personal Email
Jun 8, 2010
i just purchased a bold 9700 and i was trying to configure my personal email accounts. however, under settings -> setup wizard-> email setup, i only have the option to use "i want to use a work email account with a blackberry enterprise server", and nothing else. i viewed setting up personal email Internet video and from the user menu, there seems to be a possibility to select "personal email" setup where gmail and hotmail can be configured.
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Jan 15, 2010
I bought an unlocked Blackberry Bold 9700 (original carrier is rogers) through Ebay to use it with my pay as you go Fido plan. My main reason to buy this phone was to be able to browse the internet and check my email in wireless hotspots ( I am a student so wireless internet is openly available at the university). However, under email setup the only option available to me is the Blackberry Enterprise server, I apparently should have a 'personal email setup' but it is not available. I did a lot of research on the internet and this forum but could not find a solution to my problem. I would be very grateful if someone can provide me with some answers. I also contacted the person whom I bought the phone from and apparently he does not have the answers either. Tried calling Fido and they did not offer any support as the phone one was not bought from them.
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Jul 8, 2010
No Personal Email Setup Option
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jan 16, 2010
When i try to set up my email it only gives me the enterprise setup? i want to register 2 hotmail email adresses but i only have wifi access i do not have BB unlimited internet.
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Jul 14, 2010
I need some help setting up my Blackberry Bold 9000. I bought it off of Ebay and I have already wiped with memory. I need help setting up my email account and all of that stuff. When i try to set up a personal email address the only option I get is for setting up a Work email. This is what it says "I want to use a work email account with a BLackberry Enterprise Server"
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Jun 1, 2012
im on the bold 9650 (running os 6) whenever i click on the email account set up icon, it takes me straight to enterprise email and that is not what i want. i have done resets and wipes and it does not work. i want personal emails.
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May 14, 2011
I bought my first BlackBerry (Curve 3G 9300) on Friday and tried to setup a personal email account on the phone via the setup wizard earlier today.The phone said that an update to 6.11...... was needed in order to do this. I let it update, now the phone is just hanging after starting up. If I do a start up after removing the battery it comes up with a black screen with the BlackBerry logo and a progress bar below it. The progress bar moves along until the end, this takes around a minute. It then shows something like a little clock over the logo for about a second. Once this disappears the phone says with the logo and the completed progress bar - and just hangs there.
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Jun 24, 2010
I just recently switched from a Bold 9000 (ATT, OS 5) to a Bold 9700 (ATT OS 5).On the Bold 9000, I had 2 separate icons for my email. One was "Desktop" (the email from the BES) and one was "Personal" (my gmail account). There was also an option in the email settings to determine which emails showed up in the "Messages" view as well and you could have personal, work or both show up there.Now I can't seem to find this option in the 9700.
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Jul 8, 2010
I am having trouble setting up my personal email. The only option I received after checking the BIS website was this following message: Cannot create account: An account already exists for this BlackBerry® device. Please log in or contact your wireless service provider at 1-800-331-0500.
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Aug 1, 2010
just recently bought a blackberry bold 9700 with a data plan on t-mobile -UK. When i first went through the setup wizard i had the two options one for the enterprise and the other for personal use. I did not fill in my details so i left it at that moment to check out the other features on the phone. But the second time i came round to it, it only gave me the enterprise option which i dont want. Just wondering how i can get that option back. Also i cannot seem to be able to get blackberry apps or windows live messenger, although my blackberry messenger is working fine. please can someone help me with this?
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Aug 11, 2010
I just received my Bold 9700 today. Going through the setup wizard, I got to setting up email, but on the first screen it only gives me the Enterprise option. No option to setup personal email.
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Mar 9, 2010
Not sure where to post this, but my wife and I both have the 9700. Yesterday hers quit working. The phone works and sms works.Anyways my issue is this, I am using it for personal use, but cannot send/receive pin messages, my bbm doesn't send/receive invites, and it won't let me setup a personal email.When I click on setup/email the only option available is to add an enterprise email and asks for the enterprise password.Any ideas as to why this is happening or ways around this so I can use my bbm and setup my personal emails to automatically send to my phone like I had before? Mine still works perfect. Any ideas on what needs to be done to get her email set back up and bbm working again ?
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Jun 20, 2010
Im in South Africa, got a 9700 from Nashuamobile, using the MTN network.My contract is only beginning from 01 July.I want to setup my current email adress on the phone like it is currrently on my N95.However it seems it will not be possible without the Blackberry service been activated?
So if this is the case, then my question is that the will it be impossible to have my email working on it without the BIS or BES service? How can this be possible? I thought I have the option of taking the BIS service or not?I suppose its the same in all countries , nevermind the ISp or Carrier?
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Sep 27, 2011
I could set-up my personal emails (gmail and ymail) to my push email. In the email setup page the only option given to me is the "enterprise solution"
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Jun 7, 2010
i just got my bold and when i try to set up my account it says connecting to email settings then says the app has encountered an error and cannot continue.. I have a att unlocked, please help!
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Jul 14, 2010
My phone only shows one option: setup a work email account? Why? Has anyone experience this? Actually I bought this phone used, now I'm scare I got ripped off.
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Jun 10, 2010
Every time I try to set up an email address, it does not give me the two options (i.e I want to create or add an email address or I want to use a work email account with a BlackBerry Enterprise Server). Instead, it only gives me the "Work" email option. This means I cannot setup Instant Messaging or anything.
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Mar 8, 2010
I just got my BB9700 yesterday. I wanted to set up my email account and encountered the following problem:There is no option to "I want to create an email account" in the set-up wizard.In the email setup wizard, I only have the option to "I want to use a work email account with a BB Enterprise Server", and it does not work for my email accounts.
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Jul 10, 2010
When using the Setup Wizard, and selecting Email Setup, I am only faced with the one option of using aan account on the Blackberry Enterprise Server.How do I set up an Internet Email account ( POP or IMAP) that is not BES?All google searches I have tried indicate that I should be faced with altermatve options.
Using BB Bold 9700
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Mar 16, 2010
Last week I bought a Bold 9700. I put in my SIM card and set up our 4 email accounts. All working fine. My husband has just gone aborad on business so has put his SIM card in it and is having problem downloading emails. I have bought another Bold 9700 for me so that we have one each now. Can I set up the device for the same 4 email accounts, so that we both have access to the accounts from our own device.
Also does he need to go through blackberry registration with his sim card so that he can access emails. As the device he is now using was originally set up with my sim inserted. He is abroad at the moment and is frantic that he may not be able to access his emails!! He is a bit of a technophobe, but from using the Bold 9700 with my sim card in he had no problem and found it very easy. Where have we gone wrong....
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Dec 14, 2011
When I go into setup on my Bold 9700 mand I click on Email Account I get through to "select the type of email account" and when I try to select "Internet Mail Account" it kicks me back to the Setup menu.
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Nov 4, 2011
Recently I had to change my gmail password and now I am not able to receive email on my device. I am using the bold 9700 and upgraded to OS 6. When I go into setup manager and I click on email nothing happens. Is there any way I can either delete the old inbox that was on my phone and resetup a new email box, or change my password on the device so that I can get my email working again.
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Apr 20, 2010
ive had my BB BOLD 9700 since 2 years and never had the need to link my office email to it till now so i tried to follow the setup
1- click setup
2- click setup email
3- click other
4- type my office email id and password
and its says success and i receive an email saying account activated and i will recieve emails in 20 mins BUT i can only SEND emails i CANNOTE RECIEVE any emails on my bold. when i check the settings its IMAP while my company server is on POP and on a different port.
if i try to edit my account i cannot change the IMAP to POP3.
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Mar 25, 2012
After installing OS6 i am not able to setup email on my bb,after setup it shows that new icon will be on the homescreen, but i don't see any icon.
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May 22, 2010
I just got my T-Mo 9700 yesterday and whenever I go to the email setup it says network error. I restarted the device, and have tried on 3G and wifi.
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Jan 11, 2010
I am trying to configure bold 9700 to receive my work emails.
server info:
Service: Exchange 2003
Protocols: https (443)
Authentication : Certificate & Network logon
Currently using owa to access email using this url: https://intranet.company.com. It will require certificate to access the main page of OWA. Once authenticate then use network logon to access mailbox.
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Mar 29, 2010
Your carrier: Telkomsel,
Bold 9700, V5.0.0.405
Apps and free space
File free before and after a battery remove/replace: 102030030 bytes
Did a battery pull fix your issue? No
I am trying to set up my email using POP. the problem is in "login information" my username suppose to be "abc@blabla.com" but it only appear as "abc" thus my blackberry is unable to sign in to the email that i want to set up; and i cannot edit this area because it is set automatically by my device. Before i used Curve 8310 with v4.5 i can sucessfully create similar account becuase the login appear to be "xyz@blabla.com" instead of just "xyz" in username space. I hope you can undestand my problem,
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Nov 11, 2011
I upgraded my Bold 9700 to OS 6 and cannot configure my email addresses. My email addresses are listed and I have the option to verify the passwords but every time I enter the correct password I get a message that says "Sorry, unable to continue your session. Please log in again." The only options I have when dealing with my email addresses is to verify the password. I cannot add an account and I cannot delete an account. There is no option to edit. Essentially there are no options at all except to verify passwords. When I open the menu I get switch application, help and close. Nothing else.
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Oct 10, 2010
i can`t setup personal email on 8520,when i watched the video on the blackberry site,it showed an icon to set up personal e-mail, on my bb the only option i have is to setup a work e-mail on bes?
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Mar 26, 2011
When I tried to setup my personal email with my BB Pearl 8220 (T-Mobile), there was no option for a personal email account, only one for an enterprise account
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