Every time I try to set up an email address, it does not give me the two options (i.e I want to create or add an email address or I want to use a work email account with a BlackBerry Enterprise Server). Instead, it only gives me the "Work" email option. This means I cannot setup Instant Messaging or anything.
I upgraded my Bold 9700 to OS 6 and cannot configure my email addresses. My email addresses are listed and I have the option to verify the passwords but every time I enter the correct password I get a message that says "Sorry, unable to continue your session. Please log in again." The only options I have when dealing with my email addresses is to verify the password. I cannot add an account and I cannot delete an account. There is no option to edit. Essentially there are no options at all except to verify passwords. When I open the menu I get switch application, help and close. Nothing else.
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v184.108.40.2062(Platforms 220.127.116.11) Carrier: M1(Singapore)
Im in South Africa, got a 9700 from Nashuamobile, using the MTN network.My contract is only beginning from 01 July.I want to setup my current email adress on the phone like it is currrently on my N95.However it seems it will not be possible without the Blackberry service been activated?
So if this is the case, then my question is that the will it be impossible to have my email working on it without the BIS or BES service? How can this be possible? I thought I have the option of taking the BIS service or not?I suppose its the same in all countries , nevermind the ISp or Carrier?
i just purchased a bold 9700 and i was trying to configure my personal email accounts. however, under settings -> setup wizard-> email setup, i only have the option to use "i want to use a work email account with a blackberry enterprise server", and nothing else. i viewed setting up personal email Internet video and from the user menu, there seems to be a possibility to select "personal email" setup where gmail and hotmail can be configured.
I just got my BB9700 yesterday. I wanted to set up my email account and encountered the following problem:There is no option to "I want to create an email account" in the set-up wizard.In the email setup wizard, I only have the option to "I want to use a work email account with a BB Enterprise Server", and it does not work for my email accounts.
When using the Setup Wizard, and selecting Email Setup, I am only faced with the one option of using aan account on the Blackberry Enterprise Server.How do I set up an Internet Email account ( POP or IMAP) that is not BES?All google searches I have tried indicate that I should be faced with altermatve options.
I bought an unlocked Blackberry Bold 9700 (original carrier is rogers) through Ebay to use it with my pay as you go Fido plan. My main reason to buy this phone was to be able to browse the internet and check my email in wireless hotspots ( I am a student so wireless internet is openly available at the university). However, under email setup the only option available to me is the Blackberry Enterprise server, I apparently should have a 'personal email setup' but it is not available. I did a lot of research on the internet and this forum but could not find a solution to my problem. I would be very grateful if someone can provide me with some answers. I also contacted the person whom I bought the phone from and apparently he does not have the answers either. Tried calling Fido and they did not offer any support as the phone one was not bought from them.
Last week I bought a Bold 9700. I put in my SIM card and set up our 4 email accounts. All working fine. My husband has just gone aborad on business so has put his SIM card in it and is having problem downloading emails. I have bought another Bold 9700 for me so that we have one each now. Can I set up the device for the same 4 email accounts, so that we both have access to the accounts from our own device.
Also does he need to go through blackberry registration with his sim card so that he can access emails. As the device he is now using was originally set up with my sim inserted. He is abroad at the moment and is frantic that he may not be able to access his emails!! He is a bit of a technophobe, but from using the Bold 9700 with my sim card in he had no problem and found it very easy. Where have we gone wrong....
When I go into setup on my Bold 9700 mand I click on Email Account I get through to "select the type of email account" and when I try to select "Internet Mail Account" it kicks me back to the Setup menu.
Recently I had to change my gmail password and now I am not able to receive email on my device. I am using the bold 9700 and upgraded to OS 6. When I go into setup manager and I click on email nothing happens. Is there any way I can either delete the old inbox that was on my phone and resetup a new email box, or change my password on the device so that I can get my email working again.
ive had my BB BOLD 9700 since 2 years and never had the need to link my office email to it till now so i tried to follow the setup
1- click setup 2- click setup email 3- click other 4- type my office email id and password
and its says success and i receive an email saying account activated and i will recieve emails in 20 mins BUT i can only SEND emails i CANNOTE RECIEVE any emails on my bold. when i check the settings its IMAP while my company server is on POP and on a different port.
if i try to edit my account i cannot change the IMAP to POP3.
I am trying to configure bold 9700 to receive my work emails. server info: Service: Exchange 2003 Protocols: https (443) Authentication : Certificate & Network logon Currently using owa to access email using this url: https://intranet.company.com. It will require certificate to access the main page of OWA. Once authenticate then use network logon to access mailbox.
Apps and free space File free before and after a battery remove/replace: 102030030 bytes Did a battery pull fix your issue? No
I am trying to set up my email using POP. the problem is in "login information" my username suppose to be "email@example.com" but it only appear as "abc" thus my blackberry is unable to sign in to the email that i want to set up; and i cannot edit this area because it is set automatically by my device. Before i used Curve 8310 with v4.5 i can sucessfully create similar account becuase the login appear to be "firstname.lastname@example.org" instead of just "xyz" in username space. I hope you can undestand my problem,
I recently got a Blackberry Bold 9900 and went to "create account" but made a typo in the initial account email setup. (I entered in "jamed" instead of "james" to have it sync with my email. I cannot see any way to fix this (I'm very new to blackberry)
I am trying to set up on a used BB bold 9700 i just bought my personal email using teh Email set up. I am receiving a message with the following: first it says connecting to email settings for about 1 minute..... then it shows your device had a problem connecting to the server, try again. and shows always the same.It is not tmobile, all other work great, calls, browser, etc.
I just bought my bold 9700 today and I can't seem to figure this problem out. I used the Setup Wizard to setup my Yahoo! email account, and at the end it said it had been successful and that an icon had been added to my Home Screen. However, I CAN'T FIND THIS ICON ANYWHERE.
I can only see my email messages in the unified Messages folder (along with BBM messages, facebook messages, ,etc., it's a mess), but I can't seem to have a folder ONLY for my Yahoo! email account. Please help me out, I've been at this for hours and have asked other friends for help but no one can figure this out.
On June 10, I received a notification that there was a new update available to the Internet e-mail setup application. I can't access my em-mail settings without downloading the update. I downloaded the update, and, after rebooting, there was an error message saying the software couldn't be found! There was nothing on my phone besides a white screen with a long list of software file names. I couldn't go past this screen, make phone calls, text, or even power down without pulling the battery out! BB Tech Support was able to help me reinstall the operating system and restore evertyhing through the desktop software (sadly my last sync was 4 months ago so I lost all of my apps).To this day, it still prompts me to download the update when I try to access the E-mail Setup application. I don't remember what version the update was on June 10 but the version showing is 6.11.0419.0755. I need to access this application but I'm terrified to download the update.
I acquired in Hong Kong the BB Bold 9700. I was told it is not a locked phone, and that I should be able to use it where I live. Indeed, as a phone, it is not locked, and I can do all phone functionality. However the following functions are not available and I wonder how to fix it: When I try to set email accounts, it only lets me the option to set enterprise server based email accounts; it does not let me the option to set Internet based personal accounts as appear in the manual I am also unable to use the device over WIFI networks; I can register them, connect and set them, but the actual browsing over the connection is not possible.
I too am having email issues with my 9700. I have 3 accounts that run off the hotmail server, yet I can NOT get my phone to sync up with the server to delete my messages from the inbox and the phone. I even tried going back to my 8320 and the messages were deleted off the hotmail server. I'm so frustrated with the 9700 not working. Any one know how to fix this issue!
I had a curve 8310 on o2 and moved to a bold 9700 still on o2.When i moved i used the desktop manager and did the device switch over, all went well including bbm etc.However whenever i tried to send an email i recieved the error message 'transaction error failure at service' - I tried to log into my bis account online to update my pin but i couldnt log on! i havent changed the password or username since my old blackberry so i cant log on to change it online. on my blackberry when i try to log on to email settings it says the username field is blank!
i called o2 they put me through to geek squad and wanted to charge me to help!!! I havent had the phone 2 weeks yet.Now i think that i need to call o2 again and ask them something like releasing my old pin maybe from my bis account or resetting the bis account,any ideas what i should do or the type of questions i need to ask o2 if i have to ring them again.
I am based in the UK and I am having problems setting up email on my blackberry bold 9700.I have 2 email accounts, both of which come up with 'username and/or password invalid'. My first and main account is with hotmail.co.uk, my second account is with googlemail.com.It might be important to note that my password for both is the same, but I dont see this as an issue as it consits of only letters and numbers.Also, my girlfriend input her hotmail.com account and it worked fine. So why does it work for her and not me?! I have tried to get a hotmail.com account but for some reason only hotmail.co.uk and live.co.uk are the only options for new email accounts here.This problem is also reflected in the Facebook application, whereas my girlfriend input her facebook username (which is her hotmail.com address) and it worked. When I input my Facebook username (my hotmail.co.uk address) it says that this is invalid!It is sooo frustrating and as a new blackberry user I feel a bit out of my depth