BB Bold 9700 :: Email Setup / Only Get Unified Messages Folder
Mar 10, 2010
I just bought my bold 9700 today and I can't seem to figure this problem out. I used the Setup Wizard to setup my Yahoo! email account, and at the end it said it had been successful and that an icon had been added to my Home Screen. However, I CAN'T FIND THIS ICON ANYWHERE.
I can only see my email messages in the unified Messages folder (along with BBM messages, facebook messages, ,etc., it's a mess), but I can't seem to have a folder ONLY for my Yahoo! email account. Please help me out, I've been at this for hours and have asked other friends for help but no one can figure this out.
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Mar 28, 2010
I have tried deleting and reinstalling my address, but.same result.
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Jun 29, 2011
My email settings icon is missing in my Setup Folder. I only have three icons available in my Setup Folder; the icon for Setup Wizard Wi-Fi Settings and Bluetooth Settings. how I can retrieve the email Settings icon on my BB Bold 9700 so I am able to set up my internet email account on my BB?
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Jan 3, 2010
I am running .423 on my 9700 and cannot find the right option to combine my SMS/MMS messages in the Message Folder. With 405 I was able to go Menu>Options and see a dialog box to combine folders, but I can't find it under .423
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Jul 6, 2010
I've just got a new white Bold 9700, and put a 16gb memory card in it from my Curve 8310. I dunno if that's what's caused it, but now I can't see my message folders on the Bold - be that the BBM, text, or my three email accounts. I'm still getting email notifications. What I've done to cause them to hide, and how I can get them back?
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jun 29, 2010
I cannot figure out how to hide everything in my messages folder except call logs. Is this possible?
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May 6, 2010
All my email folders have names (ie the email address). However one of them has (-1) in front of the email address (a google one). I have not seen this before. Has anyone else experienced the phenomena?
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Jun 20, 2010
Im in South Africa, got a 9700 from Nashuamobile, using the MTN network.My contract is only beginning from 01 July.I want to setup my current email adress on the phone like it is currrently on my N95.However it seems it will not be possible without the Blackberry service been activated?
So if this is the case, then my question is that the will it be impossible to have my email working on it without the BIS or BES service? How can this be possible? I thought I have the option of taking the BIS service or not?I suppose its the same in all countries , nevermind the ISp or Carrier?
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Nov 2, 2012
The messages in my Saved Messages folder now have the message status "Mailbox couldn't find original message, if forwarding or replying please resend the message" so that there is now a red X next to each saved message. I can still open each email to read it, but the attachments (all .jpgs) are not opening - all timeout for sending request.
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Mar 19, 2010
Anyone knows if we can still do this with OS5? specifically with .545 with filescout? We used to be able to have gmail icon for our gmail box, yahoo icon for our yahoo boxes, etc. Anyone knows how we can do this in OS5.0.0.545? Or we hv do fix this via custom themes?
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Jun 7, 2010
i just got my bold and when i try to set up my account it says connecting to email settings then says the app has encountered an error and cannot continue.. I have a att unlocked, please help!
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Jul 14, 2010
My phone only shows one option: setup a work email account? Why? Has anyone experience this? Actually I bought this phone used, now I'm scare I got ripped off.
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Jun 8, 2010
i just purchased a bold 9700 and i was trying to configure my personal email accounts. however, under settings -> setup wizard-> email setup, i only have the option to use "i want to use a work email account with a blackberry enterprise server", and nothing else. i viewed setting up personal email Internet video and from the user menu, there seems to be a possibility to select "personal email" setup where gmail and hotmail can be configured.
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Jun 10, 2010
Every time I try to set up an email address, it does not give me the two options (i.e I want to create or add an email address or I want to use a work email account with a BlackBerry Enterprise Server). Instead, it only gives me the "Work" email option. This means I cannot setup Instant Messaging or anything.
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Mar 8, 2010
I just got my BB9700 yesterday. I wanted to set up my email account and encountered the following problem:There is no option to "I want to create an email account" in the set-up wizard.In the email setup wizard, I only have the option to "I want to use a work email account with a BB Enterprise Server", and it does not work for my email accounts.
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Jul 10, 2010
When using the Setup Wizard, and selecting Email Setup, I am only faced with the one option of using aan account on the Blackberry Enterprise Server.How do I set up an Internet Email account ( POP or IMAP) that is not BES?All google searches I have tried indicate that I should be faced with altermatve options.
Using BB Bold 9700
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Jan 15, 2010
I bought an unlocked Blackberry Bold 9700 (original carrier is rogers) through Ebay to use it with my pay as you go Fido plan. My main reason to buy this phone was to be able to browse the internet and check my email in wireless hotspots ( I am a student so wireless internet is openly available at the university). However, under email setup the only option available to me is the Blackberry Enterprise server, I apparently should have a 'personal email setup' but it is not available. I did a lot of research on the internet and this forum but could not find a solution to my problem. I would be very grateful if someone can provide me with some answers. I also contacted the person whom I bought the phone from and apparently he does not have the answers either. Tried calling Fido and they did not offer any support as the phone one was not bought from them.
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Mar 16, 2010
Last week I bought a Bold 9700. I put in my SIM card and set up our 4 email accounts. All working fine. My husband has just gone aborad on business so has put his SIM card in it and is having problem downloading emails. I have bought another Bold 9700 for me so that we have one each now. Can I set up the device for the same 4 email accounts, so that we both have access to the accounts from our own device.
Also does he need to go through blackberry registration with his sim card so that he can access emails. As the device he is now using was originally set up with my sim inserted. He is abroad at the moment and is frantic that he may not be able to access his emails!! He is a bit of a technophobe, but from using the Bold 9700 with my sim card in he had no problem and found it very easy. Where have we gone wrong....
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Dec 14, 2011
When I go into setup on my Bold 9700 mand I click on Email Account I get through to "select the type of email account" and when I try to select "Internet Mail Account" it kicks me back to the Setup menu.
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Nov 4, 2011
Recently I had to change my gmail password and now I am not able to receive email on my device. I am using the bold 9700 and upgraded to OS 6. When I go into setup manager and I click on email nothing happens. Is there any way I can either delete the old inbox that was on my phone and resetup a new email box, or change my password on the device so that I can get my email working again.
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Apr 20, 2010
ive had my BB BOLD 9700 since 2 years and never had the need to link my office email to it till now so i tried to follow the setup
1- click setup
2- click setup email
3- click other
4- type my office email id and password
and its says success and i receive an email saying account activated and i will recieve emails in 20 mins BUT i can only SEND emails i CANNOTE RECIEVE any emails on my bold. when i check the settings its IMAP while my company server is on POP and on a different port.
if i try to edit my account i cannot change the IMAP to POP3.
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Mar 25, 2012
After installing OS6 i am not able to setup email on my bb,after setup it shows that new icon will be on the homescreen, but i don't see any icon.
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May 22, 2010
I just got my T-Mo 9700 yesterday and whenever I go to the email setup it says network error. I restarted the device, and have tried on 3G and wifi.
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Jan 11, 2010
I am trying to configure bold 9700 to receive my work emails.
server info:
Service: Exchange 2003
Protocols: https (443)
Authentication : Certificate & Network logon
Currently using owa to access email using this url: https://intranet.company.com. It will require certificate to access the main page of OWA. Once authenticate then use network logon to access mailbox.
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Mar 29, 2010
Your carrier: Telkomsel,
Bold 9700, V5.0.0.405
Apps and free space
File free before and after a battery remove/replace: 102030030 bytes
Did a battery pull fix your issue? No
I am trying to set up my email using POP. the problem is in "login information" my username suppose to be "abc@blabla.com" but it only appear as "abc" thus my blackberry is unable to sign in to the email that i want to set up; and i cannot edit this area because it is set automatically by my device. Before i used Curve 8310 with v4.5 i can sucessfully create similar account becuase the login appear to be "xyz@blabla.com" instead of just "xyz" in username space. I hope you can undestand my problem,
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Jul 8, 2010
No Personal Email Setup Option
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Nov 11, 2011
I upgraded my Bold 9700 to OS 6 and cannot configure my email addresses. My email addresses are listed and I have the option to verify the passwords but every time I enter the correct password I get a message that says "Sorry, unable to continue your session. Please log in again." The only options I have when dealing with my email addresses is to verify the password. I cannot add an account and I cannot delete an account. There is no option to edit. Essentially there are no options at all except to verify passwords. When I open the menu I get switch application, help and close. Nothing else.
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Aug 23, 2010
Can anyone please explain why i have a new 'mini orange envelope' icon with a 'thin swirly line round it' at the bottom of my folder on my 2 x hotmail accounts folders? They used to just be plain envelopes icons. Has something happened that I should be aware of or is something saved? What is this new icon alerting me to? or is this just a creative upgrade?(I auto-upgraded my BB Desktop Software to 6.0.0.40 recently, is this related?)I have always had a 'mini globe' icon at the bottom of my folder for my Gmail account. This has stayed the same. Does it perhaps represent a pop/hotmail account as opposed to a gmail-forwarded account?
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Jan 16, 2010
When i try to set up my email it only gives me the enterprise setup? i want to register 2 hotmail email adresses but i only have wifi access i do not have BB unlimited internet.
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Jul 8, 2010
On June 10, I received a notification that there was a new update available to the Internet e-mail setup application. I can't access my em-mail settings without downloading the update. I downloaded the update, and, after rebooting, there was an error message saying the software couldn't be found! There was nothing on my phone besides a white screen with a long list of software file names. I couldn't go past this screen, make phone calls, text, or even power down without pulling the battery out! BB Tech Support was able to help me reinstall the operating system and restore evertyhing through the desktop software (sadly my last sync was 4 months ago so I lost all of my apps).To this day, it still prompts me to download the update when I try to access the E-mail Setup application. I don't remember what version the update was on June 10 but the version showing is 6.11.0419.0755. I need to access this application but I'm terrified to download the update.
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