BB Bold 9700 :: All Info Lost Phone Restarted Completely?
May 30, 2010
Redirect me to a post that may already be up or useful. First off, I apologize if I am posting a deja vu post. Secondly, I'd like to know if anyone has a fix for my 9700, I have owned this phone for 2 months, one week in to using my bold, I lost all of my info, everything was gone. It went back to the original background pic and everything. It didn't really phase me because I had only had it for a week and had only put in a few contacts.This morning I woke up to my BB plugged into my Macbook, which is the usual site, but when I unplugged the bold 9700 from my macbook everything was gone again, I took it to the bell store and they said there was nothing they could do, and that "that shouldn't happen, did you back up your phone?" I of course haven't had the time to back up my phone and I know it would save me right now but this still should never happen, I was only charging my phone and now everything on my phone is gone. I play JR hockey and all of my hockey connections, emails and texts are in that phone, I literally have 200+ contacts that I need and can't ever get back.
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Sep 5, 2010
I seem to have lost the SMS and MMS option on my phone it doesn't appear on the menu screen anymore and all SMS history has been deleted when I go into the messages option on the home screen. I am able to compose an sms but it doesn't seem to send or store once I press send I'm not sure how I have managed to do this.
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May 15, 2012
after downloading 5.0 i lost all my info-apps,phone numbers-e-mails. everything. verizon told me today that i needed to upgrade but never told you may loose your info if you are not careful with?
Info:
iPhone 4, iOS 5.0.1
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May 4, 2015
My girlfriends S6 just magically reset itself. All her info is lost.
How could this have happened? Is it possible to accidentally hard reset a phone?
Does Google store all of your apps?
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Apr 8, 2012
I have recently updated my device software. I did not backup anything because I did not have any warning from maker to do so. I lost extremely important text messages, phone numbers, my calendar information. Is there any chance on this world to retrieve now all of them?
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Jul 26, 2011
Suddenly, today, while checking email, the screen on the device when completely white (there was absolutely nothing on ther screen - I've read that the WSOD often has a symbol or something on the screen, this was strictly white)So, I pulled the battery from the device for a couple of minutes. Upon replacing the battery into the phone, the LED lights up for a couple of minutes and then the screen proceeds with the typical reboot screen... the "blackberry" with the loading bar. Once the bar is full and loaded, the screen goes black and the LED turns off. From here, the device is completely unresponsive.
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May 26, 2010
I have a program on my Blackberry that I use for work, Salesforce.Com Mobile. I uninstalled the program and then allowed the 9700 to reboot. When I go to download Salesforce.com Mobile again, the software doesn't prompt me for my username or password and just hangs. It's almost as if remnants of the original install were on the phone somewhere and it kept my data.I searched my micro sd card, but didn't see anything there.
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Apr 17, 2010
I have just purchased a new bold 9700 and iam very dissapointed with the web browsing. I had a unlocked storm that I broke. I cannot completely load very many websites at all. The websites seem to load halfway and then stop. Called at&t, they tested the phone said it was fine and they informed me that the bold didnt have the same capabilites as the storm. Can someone let me know if this is true? If so then returning the phone and getting another storm.
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Mar 18, 2010
There was this app called Xcontact which was an excellent way to insert any contact info from the address book into emails/sms.. but it doesn't work on my bold 9700 .. can anyone suggest anything similar for it?
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Jan 6, 2010
Is there a program that can instantly (couple of mins =acceptable) transfer phone numbers and other such things from my old HTC touch diamond (windows mobile 6.1) to my Blackberry bold 9700?
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Apr 27, 2010
I have this darn sample song by Aeson (whoever the **** that is) and no matter how many times I delete it, it still will show up at some point later on. Its been a couple days but the sample video will show up once in a while too. Its getting so annoying. How do I delete them for good? Also is there a way to delete visual voicemail for good too?
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Oct 1, 2012
I have a BOLD 9700 my trackpad refuses to work. I have tried rebooting, pressing the trackpad 5 times which all worked before but now its completely dead. How to remedy this or how to use my BB without the trackpad...
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Mar 20, 2010
This is my first post and my first BB, I have tthe BB Bold 9700 with T-Mo. Here is my question:How do I configure the BB to display the contact info on the text message. When ever I get a text message it just shows the phone number not the name, however when I connect to my home wi-fi, the name populate the text messages but when I dissconnect from the WI-FI the names go away and the phone numbers appear...I must have done something stupid when I was setting up my contacts and or WI-FI
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Dec 29, 2011
ive lost all screen info and now have only a white screen showing. tried to restore settings on BB site but could not remember key to unlock device and cannot find website to create a new one?
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May 21, 2012
My Outlook contact information on the PC ended up corrupted so I created another folder and moved all of the Outlook contact data to that folder (just as a precaution).
I then deleted all of the data in my Outlook contacts.
What I was hoping to do was push the data from the Bold 9650 to Outlook, effectively repopulating my contact list. The data on the phone is good. However, when I connect to the computer and it Desktop Manager attempts to sync the contact, it senses all contacts deleted in Outlook and asks if it can delete all contacts on the phone. I want to have it do the opposite, I want it to take the data from the phone and upload it to Outlook.
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Sep 27, 2011
my BB bold 9700 was stolen two Saturdays back and the person is contacting some of my contacts on the phone. Unfortunately I did not activate blackberry protect neither did I set up the backup facility.
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Jun 11, 2015
yesterday afternoon and this morning today It restarted by itself. Thats twice now in the span of 3 days.. Should I be alarmed about this and ask for a replacement? So far i dont see any issues.. no lag or hiccups.. altho it gets warm when downdloading a lot of stuff ( google play music to be specific)
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Nov 7, 2011
Yesterday, my Bold 9900 battery was completely drained so I put it on charge overnight. The LED light was flashing yellow. Now I can't get the phone to turn on at all. This has happened before but after removing the battery and putting it back in the phone turned on. I've tried pulling the battery today but nothing happens, just the LED light flashing red for a few seconds then going back off
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Jan 1, 2010
So on New Years Eve I had my pone turned off from 10pm - 1am. Upon turning it back on I found that all the pictures I had taken in the previous 2 weeks were deleted, all but one picture that is. Now, a few days ago my phone wouldn't show pictres in the media tab at all, so I took out the battery and replaced it and pictures showed up. I tried this again for fiding these pictures and it didn't work. Have I lost all of my pictures or will they magically come back again? Anyone else having this issue?
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Jun 9, 2010
I have a Bold 9700 on the Bell Network and have lost all the BB functions. Phone was working fine and then I lost all ability to access email and BBM.
The email icons are there but the BBM icon vanished along with all my other app icons (NHL, Weather, ZoomPass etc.). I've also noticed that the blackberry logo that is usually beside the 3G icon in the top right is also gone. What is weird is that the phone can still make calls, text and browse. Bell data support says everything is fine on there end. I've wiped the unit via JL_Cmder and reinstalled the latest OS 5.0.0.545 and still not working.
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Jan 3, 2010
My 9700 was being real buugy, not allowing me to open a sms text. So I powered the phone off then back on. I wanted to add some music, when I looked in the music folder I noticed all of my media had been deleted. Not real happy with RIM. I guess this is why the BB is known for being a work tool and not a media device.
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Jan 30, 2010
I have the bold 9700 V5.0.0.321 I had all my contacts duplicated due to sync of my phone with the gmail.on one the contact it duplicate about 10 names and when i tried to delete one of them it deleted everyone of those names. I found out (maybe the wrong way) that you go to the address book press Options -> then press R S E T -> which deleted all of my contacts in the address book and now I cant restore it back. Every time I input the data names and numbers it wont save it. I had the back up but it says the DM doesn't recognise the data. Is there anyone that can help me on how to put my contacts back into my phone.
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Aug 14, 2010
Anyone else noticed after updating to 5.0.0.743 that they've lost the ability to stand-by with top right button? Is there an option somewhere i'm not looking to set what each button does.
I do alot of single handed typing/everything on this phone and it's impossible with my hands to reach the keyboard lock button. It also increases the risk i will drop my phone in the lake when boating because the only way to single handedly reach the keyboard lock is to remove my right hands pinky from below the phone thats holding it up, pinch the screen to twist it and then press the button (all single handedly).
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Apr 29, 2010
How do I retrieve my lost BBM icon? I still have the ability to do BBM instant messaging. The icon does not appear in my instant messaging folder so I am unable to move it to my home screen.
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Jun 13, 2010
I appear to have deleted/lost my Media Icon... I used it a few times OK and then after connecting to my PC (may be a coincidence) I cannot locate it and have to look at my music and picture files through the Files Icon. The memory card is located OK and I have my music and pictures on it.
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Aug 18, 2010
I just did an OS update of a blackberry bold 9700 and after rebooting all the data was lost... emails, contacts, settings... I searched for solutions, found few places talking about the update software would be creating a .ipd backup file before updating OS, but didn't find any on the PC. It never has been sync or backed up..
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Apr 23, 2012
have a blackberry bold and today received an email when i switched on the phone saying i had to enter my user name and password to continue to receive emails i had not switched anything off and everything was fine yesterday i went into settingsand entered my email address and password yet the answer was "blank user name. Type a valid user name" i have no idea why this has happened adn i cant reactivate the emails,
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Feb 7, 2010
This morning I updated from V20 to V21 and my phone just restated itself, so obviously the version did not fix this bug.
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Jun 16, 2010
I was chatting on yahoo messenger when my storm restarted by itself. After that, I haven't been able to connect to the BIS (can't use Browser, BBM, etc).I've followed intructions from other posts here, such as, of course, pulling off the battery for 5 minutes, and going to Advanced Settings > Host Routing Table > Register Now.When I try to access the E-Mail Setup, a pop up appears "Your device had a problem connecting to the server". So I can'tsend service books.Everything worked just fine until that reboot. I used to get a message "Your device has been registered to the wireless network" each time after a restart but not anymore.
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Aug 8, 2012
Something weird happened yesterday, which is why I'm on here today. My phone restarted itself twice, all on its own. I was using the Google Play Music app both times, although I wasn't actually listening to anything at the tme. I've never used the app, it came with my phone and yesterday was the first time I actually tried using it.After the second time it restarted itself, I found these issues: my Home button didn't work. When you hold the power button and get the options of silence, airplane mode, sleep, off now I only have two options: sleep and off. When you touch the power button to lock the screen then touch it again, I used to have on my screen a swipe to unlock and a swipe to toggle between sound and no sound. Now I have neither. Oh, and my ringtone and notification were set to silent and the haptic feed back and key tones were on (I had them set to off). Also, I had set up my keyboard with the Swype, and it was reverted to the multi-touch keyboard.
I guess most of these things are no big deal, I reset my ringtones and notification tones and my keyboard. And I can silence my phone though the settings or by toggling the volume button all the way down. And when I touch the power button, I guess it is locked because the screen goes dark. But the most annoying thing is the home button not working because now I have to hit the back button (sometimes quite a bit, depending how far into the menus I'm in) to get back to the home screen.My husband has the exact same phone as I do and he also used the app for the first time yesterday, however he is not having any issues with his phone. But he never seems to have any problems with his, and I always seem to have some little buggy things with mine although this is the most worrying problem I've had. Troubling enough to make me create an account here to ask
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Aug 20, 2010
Very often I lose my blacjberry connection (means that the blackberry symbol near 3G is missing) It occurs often when I use google maps, and now when I use bb app world 2.0 ..Seems like when the data amount is too high, connection is lost. I only can get it back by disabling 3G signal and enabling it again ..
I don't know why it does it, I had no problem with my bold 9000, but since I changed to 9700 I also changed my phone operator..Or maybe It's due to my faceplate change and I screwed myself not moving certain parts to the new faceplate..
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