IPhone 5s :: Fingerprint Has Stopped Working - Operation Was Not Successful

Jun 28, 2014

I've had the iPhone 5s for a few months now and everything worked fine. until about a month ago the phone stated freezing, and there seems to be a fault with the volume button. for some reason it sticks and the volume seems to go all the way up or down, without me pressing the button. and the only way to stop this is by turning off the phone. Â

also the phone seems to just freeze randomly for periods of time, especially when I am browsing the internet. if the phone is plugged into the charger it gets extremely hot and unbearable to hold. anyway....for some reason today the finger print just stopped working, i use it to unlock my phone and for my appstore. i went to unlock the phone and nothing happened at all, it just said "slide to unlock". at the same time the phone froze, this time for 20mins. i had to press the lock switch and the home button together to turn off the phone, nothing was working.Â

when the phone finally restarted, i went to investigate why the fingerprint wasn't working, and it just keeps saying "sorry, the operation was not successful. please go back and try again" but it wouldn't let me try in the first place. it just dosent work. why is this?

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