Xperia Z5 :: Fingerprint Scanner Not Working Properly
Mar 17, 2015
A few days ago I bought a new Xperia Z5 Premium from a local reseller, and it works just fine, most of the time.Yesterday I noticed that the fingerprint scanner works pretty bad most of the time, and sometimes it chooses to not work at all.It just refuses to recognise my fingerprint, and I've deleted and registered it over and over again.I've now added three registered prints of my thumb, and it still is extremely wonky. (The sensor, and my thumb, are both clean and unharmed).I just searched the forum, and lots of people seem to have the same issue from a few months back.
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Oct 13, 2015
in the last few days my fingerprint scanner has started to be quite picky. I've set it up with 5 different prints so I can unlock with either hand but recently it's not recognising any of my fingerprints. Today it;s working maybe one in every thirty attempts. I've removed fingerprints from the memory, when trying to re-add them it tells me to wipe the sensor/finger but both are clean.
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Nov 4, 2015
A few months back I flashed xtrestolite to my g920i and have since flashed odex, deodex and several aroma versions in different combinations. Since the initial flash the scanner has not worked. Currently using the latest unikernal, though was using a different one when I first flashed. TWRP latest too.
When I try *#0* and try the sensor test I see "unfortunately, hwmoduletest has stopped working" lTrying to utilise the scanner will always show "an error has occurred with the fingerprint sensor, if this message appears repeatedly please restart your device" though restarting has never worked. I have not tried going back to stock as my carrier rom is 5.0.2 still.
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Aug 24, 2014
Whăt should i do if my iphone 5s fingerprint scanner stopped working?
Info:
iPhone 5s, iOS 7.1.2
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Aug 2, 2015
When I woke up today my fingerprint scanner stopped working. It have done so before, but fixed itself. Today I have not been able to unlock phone once, if I don't delete current fingerprints and add a new. It then works for half an hour or so and then it can't recognize my finger anymore.
I have tried to wipe cache on Fingerprint scanner and wipe normal cache + Dalvik cache.
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Jun 1, 2014
I love my S5. Have been using the fingerprint scanner to unlock without a problem since day 1.Today, it wouldn't recognize my prints at all. I went in to try to re-register them, and it won't allow me to. It asks for my alternate password, and doesn't recognize it. I know I'm typing in the correct password.
If I click on change alternate password, it accepts it, and asks me to type in a new password (twice). Upon the second time, an error message pops up saying there is an issue with the scanner and to restart the device, which I've now done three times.For now, I was able to change to pattern unlock.
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Sep 24, 2015
My wife turned her Galaxy S5 on yesterday, slid her finger across the scanner to open the phone and it came up with the print not recognised message (as it has many times before). This time however, it did not allow her to scan her print again. the screen changed and asked her for a back up password, not a problem as she has done this a fair few times too, it just seemed strange that it only allowed one stroke of the scanner before asking for this. We have tried her back up password many times (and any other password we could think of) but the phone will not unlock, nor will it return to the normal lock screen and allow her to try her print again.
We have logged onto Android device manager and tried the lock screen hack (to obtain another password) but it just tells us that the screen is already locked so another password is not necessary.
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Nov 7, 2014
Scanner is very finicky. Sometimes it works, sometimes it doesn't. Tried registering multiple ID's using the same finger. Tried safe mode. Diagnostic test fails (doesn't vibrate) during safe and normal mode.
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I bought this phone because of the fingerprint sensor (lots of sensitive business info in the phone), so i'd love for it to work normally.
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Nov 25, 2015
Is the fingerprint scanner required to unlock the v 10,or can it be turned off?
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Sep 29, 2015
Ever since i got my T Mobile Galaxy S6 Delivered a couple of days ago, the finger print scanner does not work. It keep displaying the message :
"Make sure that the home key is clean and dry, then try again"
Here is a video of the problem: [URL] ...
I bought the phone on Swappa, and the seller claims it never got wet.
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May 4, 2015
Having problems with the screen turning off too quickly before use your fingerprint to open the phone?
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Dec 8, 2014
I have a 5s running IOS 8.1.1 and my finger print scanner has never worked the way that it should. First off instructions on this post say go to settings/general/touch id & password. When in fact my phone is Settings/touch id & password. I can delete my fingerprints and reinstall them and they work fine for a few hours. than they wont work. It is very upsetting that I spent more money for the 5s because I wanted the fingerprint scanner. I could have saved money by buying the 5c. I have gone to the Apple store on at least 5 different occasions, and they have even exchanged my phone.This is my first Apple and I feel like I have been ripped off.Â
Info:
iPhone 5s, iOS 8.1.1
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Jan 5, 2016
My fingerprint scanner is not working. I did a factory reset and cleared cache. I also got my home button changed for a new one (i thought it was scratched). Bit the problem still persist with another home button. Button was originally replaced under warranty, so it should have fingerprint reader in it.
I went to my phone dialer and typed *#0*# -> sensors -> fingerprint and i got this: none
When i click test sensor i get a crash.
Attached Thumbnails ....
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Apr 26, 2015
Ive been having issues accessing my phone via the fingerprint scanner. I have entered my finger multiple times only to have ever it work for a while then start to fail at scanning. Most of the time it's just not working but other times it comes up with an error message. I have a tempered glass screen protector on it have set it up with it on so I don't think it could be the issue due the working the progressive failure.
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May 16, 2015
I'm locked out of my s6. All three of my registered fingerprints are not recognized.
The backup password and the gmail password isn't working. Gmail works fine on my computer.
I can't unlock using Find My Mobile because it says theres no connection.
I have restarted a couple times but it makes no difference.
My wifi is off. Data is on but I suspect that it has reached the limit i set this morning.
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Apr 14, 2014
I have seen many reviews claiming that it is nearly impossible to use the fingerprint scanner one handed. I have successfully setup the scanner with both my thumbs and my right index finger. When I setup my thumbs, I just scanned my thumb over the sensor sideways (the natural position of your thumb when holding the phone one handed). Now whenever I unlock my phoneI just do a quick swipe down with my thumb and it work 90% of the time.When it doesn't work is when I am not covering the entire home button with my thumb.
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Aug 17, 2015
I'm looking for a password storing app that may use the fingerprint scanner built into the galaxy s5 but I'm not sure if it exists.
Also, what else can the fingerprint scanner be used for?
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Jan 21, 2012
I've been noticing lately my fingerprint scanner getting extremely hot lately. Almost too hot to touch. I've wiped the phone and reinstalled the OS (Gingerbread 2.3.4) and all updates. I've cleaned the scanner with a q-tip and a small amount of rubbing alcohol. I'm not sure what else to try, or if I even should try anything else. Should I just file a claim or is this something that's not covered?
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Oct 17, 2011
Just curious what AT&T's thinking was behind the lack of a fingerprint scanner on this phone. For me, that's one of my favorite things about the Atrix. I must be in the minority on this I supppose.
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Nov 21, 2015
Fingerprint scanner is getting slower? It doesn't feel as snappy as it used to.
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Mar 23, 2015
Setting up an exchange activesync account, the fingerprint scanner can still be used or android reverts to PIN/PASSWORD as is the case now with face unlock & pattern?
I know that Android by default does the latter.
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Nov 27, 2015
I have been reading some conflicting stuff online. Some people are saying that you must be touching the metal side rails of the phone for the scanner to read a fingerprint and that's why people with cases on are having trouble. Other people are saying your finger just needs to touch the little metal edge of the button on the back of the phone for it to work. I held my phone by the plastic top and bottom and my fingerprint unlocked it perfectly..I wasn't touching any of the metal side rails. My case hasn't arrived yet so I haven't tested it with a case on.
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Nov 24, 2015
My girlfriends S6 has now a faulty Fingerprint scanner and she also lost her security Password...
Googlemail is not "installed" Now she can't Bypass lock Screen.
NO ROOT.
How to Bypass lockscreen? (i know hard reset and restore. a backup is available but not here. she has her backup on her Laptop and we can Access her Laptop in a week)... Is there a way using adb?
Or is there a way to get a new backup from locked phone?
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Oct 20, 2015
I really love openness of Android and I always prefer root access on my Nexus devices. But I have read at a few places that, if we root our nexus 6p, fingerprint scanners might not work. Is it true? Will there be a possible solution to make fingerprint sensor work even after rooting in future?
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Oct 29, 2015
I just upgraded from a Huawei Mate 7 and it had the option to protect individual apps via fingerprint. Is there any way to lock app with fingerprints on the nexus 6p. Like a app in google play. I know there are some aps for galaxy devices but I haven't seen anything that will work on the nexus?
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May 25, 2015
Everytime I press the power button on my Samsung to wake it up, it automatically comes up with the 'no match' message, thinking that there is always a finger on the button, meaning it instantly sends me to the back up password screen.
When on the fingerprint set up tab in settings it still thinks that a finger is placed on the home button, if I try to add a new fingerprint I can leave my phone laying down without touching it and the phone starts adding up in percentages as if I was adding my own fingerprint, yet I'm not even touching it.
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Jun 12, 2015
I have GALAXY S5 AND I am trying to unlock my phone but I cannot because the fingerprint scanner does not appear at all and it asks only for alternative password that I cannot remember,,what should I do to make the phone ask for finger print.
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Aug 29, 2014
Here are some things I've noticed;
-The phone can't take screenshots
-I can't seem to find the fingerprint scanner in the settings menu
- the phone is saying I have no space left on the internal memory although I have only got a few apps
- can't find out how to use swype
I have used an s2 n s3 before this so I know my way around touchwiz a bit. The phone has USB 3 n some of the Samsung apps. It also says its an s5 in the 'about phone ' section.
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Aug 1, 2011
Will the fingerprint scanner still unlock the phone if a "Password Required" AS policy is pushed to the phone?
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Dec 23, 2015
its posible to create this in any rom???
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Jun 18, 2015
I have been using a new S6 for a couple of days and have stored my two thumbprints to unlock.To test that it was working I asked my friend to see if they could unlock it. To my horror the phone unlocked on their thumbprint.We tried this reperatedly - a short tap to bring up the 'Keep your finger on the Home key a little longer" message, followed by a normal tap, and the phone unlocks every time.Is this a software or hardware defect?
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