Galaxy S6 :: Phone Always Thinks There Is Finger On Fingerprint Scanner
May 25, 2015
Everytime I press the power button on my Samsung to wake it up, it automatically comes up with the 'no match' message, thinking that there is always a finger on the button, meaning it instantly sends me to the back up password screen.
When on the fingerprint set up tab in settings it still thinks that a finger is placed on the home button, if I try to add a new fingerprint I can leave my phone laying down without touching it and the phone starts adding up in percentages as if I was adding my own fingerprint, yet I'm not even touching it.
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May 4, 2015
In the Screen Lock Type setting I have Fingerprints. At times when I wake the device it looks for me to use my saved fingerprint, but most times it still expects me to use swipe style to unlock.
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Jul 22, 2015
I couldn't open my samsung s5. I don't have alternative password.. How could I open it?
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Sep 12, 2015
so I've had my Galaxy S6 and the fingerprint sensor has always worked fine. Yesterday it worked great all day long at work, then when I got home, it wouldn't work at all. I rebooted and still it wouldn't work, I cleared cache and data, did the hardware test, and it passed. It still didn't work, so I erased the fingerprints, and retrained my right thumbprint only. Now it seems to unlock with any finger of anybody! As long as they touch lightly, it unlocks about 90 percent of the time.
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Sep 24, 2015
My wife turned her Galaxy S5 on yesterday, slid her finger across the scanner to open the phone and it came up with the print not recognised message (as it has many times before). This time however, it did not allow her to scan her print again. the screen changed and asked her for a back up password, not a problem as she has done this a fair few times too, it just seemed strange that it only allowed one stroke of the scanner before asking for this. We have tried her back up password many times (and any other password we could think of) but the phone will not unlock, nor will it return to the normal lock screen and allow her to try her print again.
We have logged onto Android device manager and tried the lock screen hack (to obtain another password) but it just tells us that the screen is already locked so another password is not necessary.
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Apr 27, 2014
I just got my S5. I am trying to add a much needed added layer of security to the device through either a password or finger print. I have gone through the process of enabling both, each time when I return the lock screen it is not enabled?? Settings clear show it is on.
I restarted the device, upon restart the finger print scanner was enabled upon restart. but once i return back to the lock screen it is gone. Why they wont stay enabled or enable at all?
Figured out it was set to only enable after 10 mins of no activity.
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Nov 4, 2015
A few months back I flashed xtrestolite to my g920i and have since flashed odex, deodex and several aroma versions in different combinations. Since the initial flash the scanner has not worked. Currently using the latest unikernal, though was using a different one when I first flashed. TWRP latest too.
When I try *#0* and try the sensor test I see "unfortunately, hwmoduletest has stopped working" lTrying to utilise the scanner will always show "an error has occurred with the fingerprint sensor, if this message appears repeatedly please restart your device" though restarting has never worked. I have not tried going back to stock as my carrier rom is 5.0.2 still.
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Sep 29, 2015
Ever since i got my T Mobile Galaxy S6 Delivered a couple of days ago, the finger print scanner does not work. It keep displaying the message :
"Make sure that the home key is clean and dry, then try again"
Here is a video of the problem: [URL] ...
I bought the phone on Swappa, and the seller claims it never got wet.
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May 4, 2015
Having problems with the screen turning off too quickly before use your fingerprint to open the phone?
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Jan 5, 2016
My fingerprint scanner is not working. I did a factory reset and cleared cache. I also got my home button changed for a new one (i thought it was scratched). Bit the problem still persist with another home button. Button was originally replaced under warranty, so it should have fingerprint reader in it.
I went to my phone dialer and typed *#0*# -> sensors -> fingerprint and i got this: none
When i click test sensor i get a crash.
Attached Thumbnails ....
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Apr 26, 2015
Ive been having issues accessing my phone via the fingerprint scanner. I have entered my finger multiple times only to have ever it work for a while then start to fail at scanning. Most of the time it's just not working but other times it comes up with an error message. I have a tempered glass screen protector on it have set it up with it on so I don't think it could be the issue due the working the progressive failure.
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May 16, 2015
I'm locked out of my s6. All three of my registered fingerprints are not recognized.
The backup password and the gmail password isn't working. Gmail works fine on my computer.
I can't unlock using Find My Mobile because it says theres no connection.
I have restarted a couple times but it makes no difference.
My wifi is off. Data is on but I suspect that it has reached the limit i set this morning.
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Apr 14, 2014
I have seen many reviews claiming that it is nearly impossible to use the fingerprint scanner one handed. I have successfully setup the scanner with both my thumbs and my right index finger. When I setup my thumbs, I just scanned my thumb over the sensor sideways (the natural position of your thumb when holding the phone one handed). Now whenever I unlock my phoneI just do a quick swipe down with my thumb and it work 90% of the time.When it doesn't work is when I am not covering the entire home button with my thumb.
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Aug 17, 2015
I'm looking for a password storing app that may use the fingerprint scanner built into the galaxy s5 but I'm not sure if it exists.
Also, what else can the fingerprint scanner be used for?
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Aug 2, 2015
When I woke up today my fingerprint scanner stopped working. It have done so before, but fixed itself. Today I have not been able to unlock phone once, if I don't delete current fingerprints and add a new. It then works for half an hour or so and then it can't recognize my finger anymore.
I have tried to wipe cache on Fingerprint scanner and wipe normal cache + Dalvik cache.
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Mar 23, 2015
Setting up an exchange activesync account, the fingerprint scanner can still be used or android reverts to PIN/PASSWORD as is the case now with face unlock & pattern?
I know that Android by default does the latter.
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Nov 24, 2015
My girlfriends S6 has now a faulty Fingerprint scanner and she also lost her security Password...
Googlemail is not "installed" Now she can't Bypass lock Screen.
NO ROOT.
How to Bypass lockscreen? (i know hard reset and restore. a backup is available but not here. she has her backup on her Laptop and we can Access her Laptop in a week)... Is there a way using adb?
Or is there a way to get a new backup from locked phone?
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Jun 12, 2015
I have GALAXY S5 AND I am trying to unlock my phone but I cannot because the fingerprint scanner does not appear at all and it asks only for alternative password that I cannot remember,,what should I do to make the phone ask for finger print.
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Aug 29, 2014
Here are some things I've noticed;
-The phone can't take screenshots
-I can't seem to find the fingerprint scanner in the settings menu
- the phone is saying I have no space left on the internal memory although I have only got a few apps
- can't find out how to use swype
I have used an s2 n s3 before this so I know my way around touchwiz a bit. The phone has USB 3 n some of the Samsung apps. It also says its an s5 in the 'about phone ' section.
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Jun 18, 2015
I have been using a new S6 for a couple of days and have stored my two thumbprints to unlock.To test that it was working I asked my friend to see if they could unlock it. To my horror the phone unlocked on their thumbprint.We tried this reperatedly - a short tap to bring up the 'Keep your finger on the Home key a little longer" message, followed by a normal tap, and the phone unlocks every time.Is this a software or hardware defect?
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Apr 30, 2014
I have forgotten my password and to make matters worse, the phone wont accept my supposedly registered fingerprint.
I would like to avoid a reset...... I think I might be able to submit the correct password if I knew the requirements of the password, i.e. #letters, #numbers, caps, special char etc etc.
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Jun 1, 2014
I love my S5. Have been using the fingerprint scanner to unlock without a problem since day 1.Today, it wouldn't recognize my prints at all. I went in to try to re-register them, and it won't allow me to. It asks for my alternate password, and doesn't recognize it. I know I'm typing in the correct password.
If I click on change alternate password, it accepts it, and asks me to type in a new password (twice). Upon the second time, an error message pops up saying there is an issue with the scanner and to restart the device, which I've now done three times.For now, I was able to change to pattern unlock.
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May 5, 2015
I am so tired of the fingerprint scanner on this phone.It rarely reads my thumb the first time. I have re-done it for my thumb dozens of times. When re-adding my thumb, I always place my thumb the same way that I do when I unlock it. I have tried adding my thumb to 2 fingerprint slots. No dice. I have to place my thumb on the scanner like 3-5 times before it reads my thumb.
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Apr 8, 2015
I've recently had my phone reset to factory settings. I've gone through and installed all my apps etc back on to it and updated the software to the current build (all stock, and not rooted).
I have had 2 issues with it, the first being not being notified of emails from the gmail app - sync was ticked, as were the relevant labels...still didn't get any notifications through. I read somewhere that if downloaded the gear app (for smart watches) it would resolve it - it has seemed to, even uninstalled the app and I'm still receiving notifications.
The 2nd issue is around the fingerprint lock. If i leave my phone to time out, the fingerprint scanner lock works as it should do. If I lock the phone with the power button, it bypasses the fingerprint scanner and only locks it with a swipe.
Before updating / factory reset it worked as it should do.
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Sep 10, 2014
I Want to get the iPhone 5c but does it have the finger scanner? what is the difference between the 5s and 5c technical wise?
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Nov 7, 2014
My fingerprint scanner has stopped working totally. I have erased all finger prints but I can't re-register any.I have the latest software, I have rebooted but nothing works?I don't want to send it away as I don't have a spare phone.
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Jun 15, 2015
I want to know if I have to download anything. How do I set up the finger scanner lock screen for on my HTC One M9?
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Mar 25, 2015
The finger print scanner stopt working. But when trying the pincode it says the pincode is not the right one. I'm sertain the code is the good one.
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Aug 19, 2014
The fingerprint scanner just stopped working. It was working fine, then it stop detecting any finger prints and I even tries to reset it, but it wouldn't let me, I kept getting an error message as soon as I tried. I really don't want to have to get this phone replaced already?
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May 27, 2011
I have been using the phone for past two weeks and having issue with the fingerprint scanner. The scanner stops working all of a sudden for no reason and then the phone needs to be rebooted to make the scanner function. I updated my phone with the latest patch .83..
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Oct 14, 2011
My finger print scanner suddenly stopped working out of nowhere. I tired rebooting the phone and a factory reset.Nothing seems to work. The fingerprint scanner will work once in a while but it's rare.
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