Xperia Z3 :: Stuck At Error Update Failed
Aug 24, 2015
I was updating the phone to 5.1(i think) from 4.4(kitkat). Half way through, it says ERROR: Update Failed.
I plug it in the computer and attempt to fastboot/recovery mode/ SUS but it doesnt register under the software. (No device detected)
It is quite similar to this: [URL] ....
However, i did not unlock bootloader or do anything to void my warrenty. Will sony be able to aid me in restoring my phone? I have backed up my data on my computer so that will not be a problem.
I have shut off the phone for 2hours before attempting to SUS it, using the "Power + Volume UP" key.
Used volume down and plugged into computer to attempt to connect to fastboot/recovery.
Used volume up and plugged into computer to attempt to connect to fastboot/recovery.
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Dec 12, 2014
I tried to update my iPhone 6 to the latest iOS 8.1.2 via lightning cable, but it failed for some reason because of an unknown error (17).
Now my iPhone won't update, restore or reset to factory settings... it is stuck in restore mode with the iTunes logo and cable showing on the screen.
Here is the log:
2014-12-12 15:23:56.000 iTunes[1205:707]: restore library built Sep 12 2014 at 18:50:34
2014-12-12 15:23:56.000 iTunes[1205:707]: iTunes: iTunes 12.0.1.26
2014-12-12 15:23:56.000 iTunes[1205:707]: iTunes: Software payload version: 12B440
2014-12-12 15:23:56.000 iTunes[1205:707]: iTunes: Using MobileRestore state machine
[15:24:27.5597] Successfully applied power assertion
[Code] .....
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Jul 29, 2015
Recently i was updatin my Z2 with a wifi conection, but after a while it stopped downloading the update and it showed me this message: "Error - Update failed", and now i cant use it, i tried to reset it with the reset botton but it didn´t work so now i don´t know what to do,
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Jul 26, 2015
I have an HTC One M9 (AT&T) which is stock and unrooted. Apparently a failed 5.1 update while traveling abroad has caused my phone to get stuck in recovery mode. Rebooting the phone or powering down simply brings the phone back to recovery. I am hoping there might be a way to update a stock ROM or force an OTA update without losing any of the internal data on the phone. Alternatively I was hoping I could pull the photos from the phone before wiping or returning the phone.
My only options on this screen are to: reboot system now; apply update from ADB; wipe data/factory reset; wipe cache partition; reboot to bootloader; power down; view recovery logs; apply from phone storage; apply from sd card
I have tried all options multiple times, but I have not tried a factory reset because all of my pictures from my trip are still on the internal memory of the phone.
Unfortunately I never enabled USB debugging before the device failure, so I believe my options with ADB and “pulling” the files are limited. Nonetheless, my phone won’t communicate effectively with my PC or laptop while in recovery mode, my PC and laptop only recognize that an Android device is connected while in bootloader or download mode.
I have been told by HTC that my only option is to download and update the ROM that is available on their website to the phone, but this will erase all data on my phone.
Is there any other possible option for me that can kick my phone out of recovery mode, or extract the photos from the internal storage? Is there a different ROM or OTA update I can use that will retain my data once installed?
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Dec 25, 2011
I'm using Bold 9790 and I tried to update my OS from 7.0 to 7.1. Before that, I backed my phone up. I faced the smart card error thing but i got though that. Afterwards, I tried to update the OS and the DM prompted me to back my phone up again. And I complied. But then, as it was backing up, it got stuck. How should I get over this issue?
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Apr 8, 2010
I have a 8900 on AT&T and i am using a iMac computer. I recently updated my desktop software and then it told me i have an update available for my 8900. I went ahead a performed a backup before and then the update started. It failed and the phone is now stuck on a the Blackberry Platform 4.2.0.108. I cant get out of it and when ever i click a app a message appears Quote:
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Apr 13, 2012
I tried to update my iPhone software (after successfully backing up to iCloud, and then successfully updating iTunes software) but got a 1604 error message. The phone is stuck in recovery mode, and all attempts to restore the phone have resulted in failure. I keep getting the same error message. Basically, the phone never gets past "preparing to restore." I am linking my iPhone 4 to a PC Windows XP Professional, with up-to-date software. This is the third time I've tried (and failed) to update the iPhone software, though the other two times I was able to restore. This time nothing seems to be working.
Info:
iPhone 4, iOS 5.0.1
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Jan 27, 2013
anyone here facing this problem before? after download the update and start to restart. when the phone is booting, the red triangle warning suddenly prompt out and stuck over there.
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Aug 11, 2010
Just went to update my iphone 4 (32gb) from 4.0.1 to 4.0.2 to be greeted yet again with 'update failed, unknown error' followed by iphone in recovery mode.Now, my 3GS did this on 4.0 and 4.0.1, my 4 has done this on 4.0.1 and now 4.0.2.
I dont mind, I have backups but I also have 16gb+ of audio. What is going on? is this something with my laptop or a fault with ios4 updates? Im running latest, 32 bit version of itunes on windows 7.I've tried restoring and updating twice now unsuccesfully.
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May 19, 2012
I just bought my iphon last night & tried doing it`s first update this morning. I got an error message that the update failed & now my iphone only shows a pic of a usb cable with an arrow pointing to the itunes logo.I already tried holding down the on off buton & the home button like the instructions say. Problem is that when the instructions say I should be at the part where itunes is again recognizing my iphone, my itune is not recognizing my iphone. So I am stuck. I follow the instrustions, but the resluts are different, so I can`t continue to the next step. Very frustrated, as the nearest Apple store is over an hour`s drive away.
Info:
iPhone 4S
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Jun 7, 2011
I had deleted my primary email as I was having issues synching contacts and when I try to add email back I get UPDATE FAILED ERROR.I have removed battery, rebooted, changed password of the email account and to no avail.I need to get this email back on my bb and I need a solution please.
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Oct 14, 2012
I keep getting an error message that the ICS software update has failed. The download process will finish, it will stop a little into the installation, restarts the phone and says the update failed. Is anyone else having this problem or know of any way that I can get the update to install?
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Apr 1, 2012
Am trying to update my bb but when the module is been download, it always stop on the way. The report is "An error has occur when dowloading software for your device.lease, check your internet connection or try later, if the problem persist". I have a very good working internet connection. I have tried everything posible but still having the same. The whole module to download is 821 and the module already downloaded is 710.
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Jun 15, 2012
I am trying to restore my iphone 3G back to original settings after failed update and always receiving error 1015.
Info:
iPhone 3G
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Mar 16, 2012
A few days ago I decided to update my device (9900) software to 7.1. And it has been a disaster since I received the update thru the Update Software Section on my phone but since then is has only gotten to 3% of the backup. I have restarted the phone several times, and pulled the battery several times and well and left the phone for hours hoping it would get itself together, to only occasionally fine (app error code:603) and yes at this present moment it is still stuck at 3% back up, this is 3rd day.
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May 20, 2012
i was trying to update my i phone now is stuck on restore mode i have been trying to reset for the past four hour and nothing seems to work. it keeps giving me a error code 1604.
Info:
iPhone 4S
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Apr 25, 2012
my computer always ends up not responding while trying to update the software to ICS. I've tried to update the phone for many times and always ends with my computer become not responding. and i've tried to update with 2 different computers and get the same result.
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Apr 23, 2011
After many attempts backing up, I have finally done so......But when PC companion is 'preparing' to update..it doesn't. It says Installation Error...'unable to install or start phone software update componnets'. 'the update of software failed'. I have tried again
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Nov 19, 2011
I just tried to update my MT15i using SEUS 2.11.11.21 to FW 4.0.2.A.0.42.It failed.1st try:Loaded battery (99%)Switched off phone Took out battery for about 5 minutes and put it back in.Started SEUS, held return button, proceeded as required...Firmware download seemed OK.Actual update failed near the end.Phone does not start up - just displays warning message
2nd try:I'm not sure about the battery: I had the phone plugged in for five hours but as it just looped through the power on sequence and showed me the warning message again and again I really do not know whether there was any power in it.Took out battery for about half an hour.Took out SIM and SD.Put battery back in Uninstalled SEUS Rebooted PC Installed SEUS Rebooted PC Else as above...
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Jun 12, 2012
Using PC Companion I have progressed to what I can only assume is the end of the preparation phase after 3 hours, the progress bar is complete; and then I get this meaningless message that the update failed.
This is very frustratiing as there is not much clue about what caused the failure. If it is because of a missing component, as pointed out already, why can PC Companion not check at the start of the marathon preparation that everything is in place and we will not waste so much time connected for nothing.
I have tried SUS and that fails because Windows can't find S1Boot with that remarkably phone procedure. I have looked at downloading S1Boot, as suggested, however then there are warnings on Warranty. Does PC Compantion/SUS download not contain S1Boot?
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Jul 9, 2012
I have a XPERIA X10 mini/pro and I just installed PC Companion on my computer. After the installation the SW indicated that there is an update available. Unfortunately I get a message:"The update failed". The failure occurs at "Prepare" during the "starting update engine" phase.
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Dec 12, 2014
I got a notification yesterday on my sony Xperia Z3, asking for an update using Sony PC Companion, i did it and then it said that a network problem has occured, and from that point on, when i try to power the phone it says " the software update failed, make sure the phone is connected to the computer and try again "
I tried the "power button + volume up" when charging, the phone started powering on and off all the time and after an hour it got really hot ! I was so scared so I unplugged it.
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Nov 9, 2010
i have a x10 mini which is an o2 pay as you go purchased in england. i followed the sony erricsson instructions posted on Internet to upgrade my phone. after a fun filled few hours the other evening, and after rebooting the phone for a final time the phone was still at v1.6. the pc companion software downloded and appeared to update the phone correctly. now if i try to repeat the upgrade process the pc companion says that the phone's software is up to date.
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Dec 20, 2010
Having installed the update I then went into back up and restore to restore my phone settings but it hasn't worked properly. Only about 20% of my phone book is showing and it says the SIM card is not available, none of my Apps returned and a theme I paid 1.99 for hasn't loaded properly as it's only got the wallpaper and none of the modified icons.My full contact list is still on the SIM card as I checked it in my previous phone that my Dad now has so why isn't it appearing on my phone? It's extremely inconvenient not having access to it as I don't have a back up anywhere else and most of the missing numbers are the ones I use regularly.
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May 10, 2011
I am a new user of the x10 mini pro and would like to update it. I have been following the update instruction from this site, installed companion but during the update the phone switches itself off and the update fails. I have tried one work around involving checking the 'charge battery' but this didn't work and the phone still shuts itself off.
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May 31, 2012
Update available in sony bridge for mac -> update started and while updating if got the notice, that the updated get a failure -> only one option in the menu "end" -> now my pro is out of funktion and there is no way to get it started..
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Jun 23, 2015
My Sony Xperia Z2 failed a update back in the beginning of may. The problem is, i have no SD-Card or back-up pictures at my computer.Is there anyway, i can save my pictures? I don't say i have to fix it, who can save my pictures for me.
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Dec 14, 2014
Got a message on my phone to plug it into the Pc for an xperia update.
The update failed and when I got my phone, it was off. tryied to turn it on but it would just vibrate and nothing else.
Tryied about everything, letting it charge, turn it on with Volume + pressed, nothing works.
When I put it to charge the led blinks red but it doesn't turn on. The screen is just black, not even the logo pops up
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Jul 3, 2010
I tried using Sony Bridge for Mac to update my Z3. Naturally, it failed (I had massive problems updating the other Xperia I had too).
All my phone wants to do now is say 'The software update failed.Make sure your phone is connected to a computer and try again'. This is, of course, a ridiculous thing to suggest, as my Mac will now not recognise the device as I can't turn it on.
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Dec 24, 2010
I've seen a lot of discussion regarding the X10 not turning on after a failed update, but my issue seems to be different from all of them.I've seen people mentioning that their green light flickers, or the screen is frozen or displays an error message. Mine does NONE of that.Holding down the power button does nothing at all. The phone shows no sign of life. The LED doesn't come on, the screen doesn't come on, nothing. It does nothing.The battery is charged (and I even left it charging for over an hour - during which the LED was STILL off) and it will not connect to any of the Sony Ericsson software on my laptop.
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Oct 30, 2010
I have an Xperia X10 since July on Vodafone UK. It is (was) running the latest SE firmware, but is now 'bricked' - I learned this term while googl-ing for the problem, but all the mentions involve 'debranding' or installation of unofficial (unauthorised) firmware releases - and I haven't done ANY of that.
The story in detail:
1. In recent days I noticed some glitches in the performance of Android Market on the phone: some downloads were reported as 'unsuccessful' and had to be repeated. This happened both with new apps and with updates. On occasions a reboot was necessary for downloads to start happening normaly again.
2. Today (Sat 30-10) this went to extreme: NO download from the Market was possible at all, each time it stalled forever. As explanation, an error message started coming up: "The process com.google.process.gapps has stopped and needs to be force-closed". No rebooting would solve this. I cleaned several caches (after reading various forums about the error)
3. I decided to reinstall the firmware, hoping to fix the Market performance. Backed up all my data and connected to PC Companion. In the first phase it reported that I "already have the latest version", but I wasn't after an update, so I went on to Repair / Reinstall.
4. The download went smoothly and the installation started well, proceeding to near-the-end. THEN, PC Companion reported: "The installation was unsuccessful, try again". I tried - several times, and the result was the same. Decided to return to my existing installation and seek other ways to repair that 'com.google.,..' process.
5. On attempting to boot, I saw that dreaded YELLOW TRIANGLE with no explanation, and a dead phone not responding to any controls. Had to turn it off by removing thebattery..
6. Several re-installation attempts with both Companion and SEUS also failed, and I am stuck with a useless brick
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