Nokia PC/Mac Software :: Software Updater Says Model Not Supported
Jun 11, 2012
I installed the beta software updater on OSX Lion and install went fine. The info states explicitly that my version E52-1 is supported. But when I connect and try to run the update it says the model is NOT supported. I am getting so tired of nothing ever working easily or as claimed with Nokia anymore. I am a lifelong user but they have major issues with ease of use.
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Aug 29, 2010
As my model is not listed (E71x). Does anybody know which model I should select? E71 or E72 or something else?? My sim card is unlocked.
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Jun 25, 2010
I tried to update my Nokia X3 with Nokia Software Updater. And after installing from 4.01 to V8.40, I lost "Windows Live Messenger" and "Ovi Contacts" . Can some one please tell me as how I can get these applications back.
I love these applications and I was using them a lot.
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Nov 19, 2012
is there any difference between Nokia Software Updater and Nokia Suite?
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Apr 29, 2010
after hard reset,3.0 map version changed to 2.0 map version.I tried to download maps 3.0 via maps updater but it appears on screen: cannot get enough information about the phone,unspecified error.Please help me solve this problem.
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Mar 21, 2010
I bought E72 two weeks ago. Glad at first days. Start to get mad few days later when Ovi maps crash/restart (what the hell happened, it was ok previously??) I check the firmware and its still ver 021. So I download the Ovi Suite and Softaware Updater (for E72). My PC OS is Windows XP SP2. The Ovi Suite is crash every time I open it (windows error). So I unstall it and download PC Suite (for E72) and PC Suite works fine .. I try some menus like backup, copy photos, etc. and its oke. Then I try to run Software Updated from PC Suite. But It can not recognize my phone! I follow every single step that mentioned in the SU dialog or in SU help including removing the battery, disconnecting usb cable .. even reinstalling and redownloading the SU and PC Suite. And it still doesn't work .. SU can not recognize my phone while PC Suite can. I have reinstall and redownload SU & PCS twice! Why is it so hard to just update a firmware?
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Feb 25, 2010
I am on version 1.2009.44 but version 2.2009.51 is available on my N900.I go to download and it says I need to download through the nokia software updater on my PC.So I connect it to my PC suite and run software updater and it cant find anything it says I am all upto date.But I am not.any help?
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Apr 9, 2010
My E71 is 300.21.012 18-06-2009 RM-346 Nokia E71-1(350.02).Upon using Nokia software Updater its says firmware up to date and no new firmware available.But i know new version 400.21.013 is out there.How can i update.Does anyone have similar issues.
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Jan 15, 2010
My N900 is telling me to update through the PC and not over the air. But when I go to the Nokia USA website the device is not updateable. Is anyone else having this problem?
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May 18, 2010
I have just reinstalled the firmware on my N95 ( via Ovi Suite, product code 0534851 - V. 35.0.002 ). Next, i wanted to update my Maps platform, because this firmware still has the classic Nokia Maps 2.0, and the Ovi Map Loader says i need to update to Ovi Maps 3.0 in order to download the maps. So, I installed the Nokia Maps Updater 1.0.12 (the latest, i suppose. i've just downloaded from the nokia website), I exited the Ovi Suite, started the Maps Updater, and i get this error: "Cannot get enough information about the phone [3].Unspecified error [1]." Tried it on a friend's E51 and same error.
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Mar 9, 2010
being on the business trip, I updated firmware on my E66 last night. After that I realized, that the map software distributed with the new firmware is old (2.0 or older), and doesn't even work, I got only notice I am supposed to download the new version. Before the update, I was using Ovi Maps 3.0 with paid navigation. Now the Maps Updater seems to have problem to download the Ovi Maps, I tried this on several internet connections already. It's saying "Cannot get enough information about the phone[1]. Connection to the map server has been interrupted (9)." Is there any chance to fix this in short time?
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Apr 9, 2010
I can see so mant thread and discussion about the new firmware for nokia n95 8GB(RM-320), according to that the new firmware version is v35, but when i use my S/W updater its showing the update version as V31(the same i have in my Smartphone).
Can any one help me, is this update is not yet release to India or any issues with updater?
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Jan 14, 2010
Nokia have finally updated 5800 FW but i am unable to download it because the NSU isn't working correctly. Everytime I open the program I get the message;
"Nokia Software Updater has attempted to connect to the internet but has failed three times. This could be because of a poor-quality, slow or intermittent internet connection, or restrictions due to a firewall.
If requested by your firewall, Nokia Software Updater needs the following applications to gain access to the internet:
nsl_host_process.exe
nsu_u_clienti.exe" The program will then close down.
I have a good, steady internet connection (10mb) and all firewalls are off. I have done some searches on this issue but I was wondering if a solution was found for the problem?
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Feb 14, 2012
Nokia Software Updater 3.0.400 running on Mac OS 10.6.8.
Every time I turn on my computer, Software Updater starts and sits its little icon up with the power and wireless icons.
There's no reference to this in System Preferences > Accounts > Login Items.
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Apr 5, 2010
After having my E71 for over year and a half I decided to update the software for the first time. I backed all the stuff and downloaded nokia software updater. When I started software it found my device and the update. Then it downloaded the software and started to updating. My screen turned black and etc. In the middle of the update, about 5 min in to it, I got an error message saying that connection with my device got lost and it suggested that I turn on the device and start it again. Which I did. When I turned it on and tried again I was getting the same message that connection with my device was lost. I exit the nokia software updater and tried it again and since then updater is unable to find my device. FIY, when I connect my device with USB I get the following modes: PC Suite, Mass Storage, Media transfer, Connect PC to web.I choose PC Suite.
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Jul 16, 2010
I downloaded the nokia software updater but it just refuses to work on my PC. It keep showing configuration error". Can someone help me please?
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Apr 22, 2010
This is the error I get each time I try to run Maps Updater.Underneath it says "Unspecified error [1]"
The website tells me I can update to Ovi maps so I've installed Ovi Suite, got all the firmware and software updates, follow the instructions to download and install Maps Updater.First it seems to object to another version of map loader or maps updater running, so I close Ovi Suite and its OK then it gets the next error in th title here.
Error Cannot get enough information about the phone[3]..I've tried this multiple times and still no progress.
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Apr 22, 2010
I have problem with application maps updater... after update the firmware in my cell phone to 202.12.01 I can't install maps application.I have error : Error Cannot get enough information about the phone[3] "Unspecified error [1]"
I've tried this multiple times and still no progress..
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Apr 28, 2010
After received my phone from Nokia care in Cairo "EGYPT", I found my phone firmware (32.001) and custom version 32.001053.1; I tried several times to install new version of Nokia OVI maps but the message about "Maps Updater Error Cannot get enough information n about the phone[3 ]" appeared. I saw the tickets about E75 and the sis file for OVI map 3.01 installed but get error update in phone display.
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May 5, 2010
Error occured after updating to latest firmware v 35.0.002 and installing Nokia Maps Updater.
N95 (1)
Windows XP
Further issue: maps will not startup on phone.
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Apr 25, 2010
Right so Ovi Suite 2.1 doesn't appear to do anything with maps Maps Updater complains about another instance being active (have to kill NokiaMServer.exe process) and then can't find my phone via BT (Ovi can) Moreover, what does Maps Updater do? Does it update the maps, update the map sw? I can Never remember And what about Map Loader? Does that install new maps to the device, or update the Map sw? Wouldn't you expect that whichever sw is used to download new maps would also be able to check if there are newer versions available? And the amazing Ovi Suite (sarcasm) doesn't this do anything with Maps? Who knows... And free navigation for the N79??? Status? Will this ever be supported? The applications may as well be written in Finnish, because I sure as heck can't figure it out (BTW Helsinki is a lovely city though and the ppl are friendly, but a guy I met there with a N97 said he hated the darned thing and would be upgrading to an iPhone asap)
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Jun 2, 2010
I yesterday installed Nokia Software Updater 2.5.2 (LATEST) on my PC Running-
Windows 7 ultimate 32-bit build 7600
No ovi suite installed.
I had some problems in my new software V50 of Nokia 5800. I tried to reinstall the firmware but there is no option to reinstall as earlier versions of NSU had.
But in help file of that NSU(5.2.5) it is written that-:''After the phone has been detected and identified and the update information checked, Nokia Software Updater displays a summary on the PC screen. If you want to continue updating your phone software, click the Update button. It is also possible to reinstall the same software version that is already in the phone.Now what do I do as in my NSU there is no option to Reinstall?
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Mar 3, 2010
I bought nokia 5800 xpress music phone recently in Italy. software version was v31.0.1. I found there is a new version with 40.0.0.5. in one of my friend's phone. I tried with many options that are found in the web to update the version. but it always saying that there is no update. what went wrong and If someone know how to solve this please provide me the solution.I frustrated and thinking that made a bad decision buying this phone. please help me. It is not that i need the latest version software immediately..but the only reason I feel unhappy that this phone is not updating when there is something new.
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Apr 6, 2010
I've recently updated firmware to V40 and initially I didn't have this problem, but now for some reason, the application software updater (under application menu) won't work. When I select it, it tries to load, but immediately closes. I can't for the life of me understand why this wouldn't work or why it would suddenly stop working. Is there a way to download the sw updater from OVI store or something?? I've even tried a hardware reset (green, red and camera button while turning the phone on), but that hasn't helped.
At the same time, I've also noticed that I can't edit any pictures. The same thing happens I click on the edit button, the picture loads, but as soon as I try add an effect, it closes the application.
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May 2, 2010
I have unsolved problem until now. I have Nokia 5630 (buy in Czech Republic), I updated to latest firmware 012.020 and after that I canīt connected with Nokia maps updater (it shows the announcement like topic - see attached file). I try hard to reset and many, many things but without positive results. Is it this problem solvable?I want to use Nokia maps and I donīt. I want to buy Nokia GPS module but it is useless in this time. It must be any solution from Nokia company.
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Apr 12, 2010
I read allot of posts and tried allot of solutions but untill now none worked for me
i use windows 7 ultimatie 64 bit, installed the ovi suite and the nokia software updater.
then why i try to update the device software it says the phone is not connected, when i then reconnect the phone i can press continue but immediatly after that its says its not connected again. even though the ovi store has it still connected and i can browse the phone from the pc aswell.. I tried different usb ports, i tried it on an win xp machine ( with same results ).
Currently my n97 had software version 1.2 i believe, when i use the phone itself to update it says no updates available.. i dont know whats wrong, because other then the update everything works normal.
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Sep 1, 2012
is there any difference between Nokia Software Updater and Firmware Over The Air? Please where are these located in my n96 phone?
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Feb 4, 2010
I would just like to ask if its possible to convert my E72-1 Model to E72-2? Its just that im not able to connect to 850 band of my operator. Though from screen it display 3.5G i was just able to camp at instead 2100 band only.
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May 21, 2010
my phone cannot send message..but my phone can received message...outgoing and incoming call also no problem...i've try to switch my SIM card to other phone...it seems to be ok...but..when i switch back to 5320..the same problem occur....
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Jan 15, 2011
I used my Nokia N82 since i bought this in Macau way back 14 aug. 2009 & like this phone very much. but now, im afraid to use because the battery model "BP-6MT" were expanded & its hard to close the back cover, the battery still working & the phone w/ out the back cover. I searching replacement or other model for N82 model but not available.
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Dec 17, 2011
I am interested in downloading MP3 Cutter for my Nokia C6 01 Model. Kindly provide the link if available.
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