Nokia :: 5800 - V40 - Cannot Answer Call Using Touch Screen
Feb 19, 2010
Just upgraded to V40 on my 5800. Now when the phone rings I get 2 options on the touch screen:
1. Answer
2. Unlock
Neither work. I know I can use the buttons, but why have the other options on the screen if they don't work. What about the other options like silence or reject, or send message. All gone.
The new version is **bleep**.Also, when I set an alarm, I can't silence it, or stop it using the touch screen.This all seems to happen when the phone is locked, but if the phone is unlocked, I get the older options.I don't know how I'm expected to unlock my phone just before someone rings me to enable me to have all the existing options, or wake up before my alarm in order to unlock the phone, so I can snooze or stop it.
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Feb 19, 2010
Just upgraded to V40 on my 5800. Now when the phone rings I get 2 options on the touch screen:
1. Answer
2. Unlock
Neither work. I know I can use the buttons, but why have the other options on the screen if they don't work. What about the other options like silence or reject, or send message. All gone. The new version is **bleep**. Also, when I set an alarm, I can't silence it, or stop it using the touch screen. This all seems to happen when the phone is locked, but if the phone is unlocked, I get the older options.
I don't know how I'm expected to unlock my phone just before someone rings me to enable me to have all the existing options, or wake up before my alarm in order to unlock the phone, so I can snooze or stop it. can I revert back to V31?
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Apr 26, 2010
I have updated my mobile 5800 xpressmusic firmware to V50.xx. After the update, whenever I receive calles, I am not able to answer the calls by touching the screen, when I get call, I am seeing 2 option in the screen
1. Answer
2. Unlock
if I touch the option "answer" it is not working, I need to unlock first then need to touch the "answer" to attend the call,can some one help me what could be the probem?
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Mar 19, 2010
I updated my software to 40.0.005 few days ago. However , now there are a lot of problems.
1. the answer tab on screen does not function while there is an incoming call.
2. the alarm cant be switched off using touch screen .
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Mar 31, 2010
Recently I updated my Nokia 5800 software V 40.0.005. After updating when any call comes, I can't accept the call through touch screen. First I need unlock using the side bar, then only touch screen works, Earlier I used accept or reject the calls through touch screen without unlocking.
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Feb 24, 2010
Does anyone know how to answer a call with speaker while using GPS on 5800? It would be nice to be able to get a call and answer it while driving.
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Jan 14, 2010
Just updated the firmware on my phone and have a minor problem. When someone rings me and the phone is unlocked I can answer the call ok, but when the phone is locked and someone rings it says answer in green and unlock is blue, I am unable to answer the call until I unlock the the phone then tapping answer, answers the call, how can I answer the call without unlocking the phone?
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Nov 30, 2011
My 5800 touch screen is not responding well like any touch screen should. Compared with my friend's phone and he said there is definite problem with touch. Now is this rectifiable? Or better to go for an exchange? I dont trust Nokia Care because my e72 is still with them for some error which they are not explaning properly. Poor customer service.
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Apr 21, 2010
I have seen others having the same problem: it used to work fine, but suddenly I can't answer phone call by just swipe the screen. I have to unlock using the side unlock key, and answer the phone. I now set the Any key Answer function on, so I can answer by pressing the white key or the unlock side key. But I am afraid that the side lock key is going to give after prolonged use. And it's kind of inconvenient especially when I don't want to answer a call. I have tried soft reset, hard reset, and taking out the battery and everything. Nothing worked. Can anyone give me advice on this issue?
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Jan 14, 2010
I'm a 1st time owner of a brand new 5800, this is my first experience with a touch screen phone and I was wondering since the screen is plastic and I absolutely hate scratches on my phones anywhere but especially on my screen, is there a way to put a screen protector on the screenof the phone and have the touch screen still work, will it be less sensitive or will it work at all?
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Feb 8, 2010
Couldnt use touch screen at all suddenly today, I reinstalled the latest firmware update but it didnt help so did full reset and now Ive got the countries screen but can only scroll down 3 countries and cannot select any (select and cancel dont work) also the media bar keeps randomly flashing onto the screen. Anyone any idea what's causing this? It hasnt been dropped or anything, first I knew was I couldnt turn off the alarm this morning. I dont know how to go about getting it repaired as it was a competition prize in july 2009 and didnt come with any warranty documents.
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Jan 28, 2010
I have the 5800 XpressMusic and a few days ago the touch screen stopped working properly.When the phone has been off for an hour or two everything works fine for the first couple of minutes, then it stops recognizing presses/unpresses and holds a lot. For this reason it sounds to me like a software fault but the guy in the local phone shop reckons the screen is pressed in and needs to be physically repaired.Any ideas?
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May 14, 2010
If I try and switch an alarm off when it is rining, I am unable to do so using the touch screen.I have to press the red button, then go into the alarms and physically remove the alarm.This never happened with v30 (the last firmware I had)Why does this happen?How can I stop it from happening?
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Aug 6, 2010
I just bought a 5800 Xpressmusic and am going through the learning phase of how to use this phone. So far pretty pleased with what I have figured out how to use but have run into a couple problems. Not sure if I have set up something wrong or if there may be something wrong with the phone. The first problem is the touch screen functions (i.e. answer, silence, options, reject) do not work when I get a call. So sometimes when I hit the "green" button if will connect, but sometimes it will hang up on whomever was calling. I am using AT&T as my provider. The second problem that I am having now is playing music. It used to work, but now it will not play any songs that I have loaded thorough Ovi program. Even the "back" function key is non-responsive, however, the "option" function key does work.
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May 9, 2010
My Nokia 5800 was dropped on the floor from a distance .. within few days whenever i receive a call .. i touch the green arrow to answer the call but its like i'm not doing anything , it works only if i pressed the keylock from the side, and when i make a call i can't use call option if only i pressed the keylock from the side .. its like my nokia doesn't know that i'm here and touching the screen if i only pressed the keylock from the side .. everything work good after doing that .. just the problem appears when i receive a call, make call, stopping the alarm .. they all want me to press the side keylock then i can start working.. i need help because its confusing me.i've been told to turn the sensor setting on, remove the memory , reset , upgrade , but nothing solve the issue , i'm waiting your replay guys.
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Sep 26, 2011
i just got no where to go with my 5800 problem. I just got my phone more than a year ago and it's over the warranty. I love this phone so much but just recently, the touh screen is no longer detecting. I mean, sometimes it will but mostly it doesn't. Can you help me? What do i need to do? replace the screen or will this be fixed? i need your responce asap.
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Jan 4, 2010
My touchcreen on my phone isnt working, and all my contacts are stored on the phone and i cant access them, any way i can take them off the phone!
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Jan 29, 2010
When my phone (Nokia 5800 xpressmusic) rings I cannot use the touch screen to answer. Can only use the coloured buttons at the bottom or the security lock side button.
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Jan 4, 2010
My touchcreen on my phone isnt working, and all my contacts are stored on the phone and i cant access them, any way i can take them off the phone!help please
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Aug 23, 2010
I have touch screen issue with my Nokia 5800 after installing new 51.0.006 version.After instaling new FW system screen frequently goes black and strats again after 7-10 seconds. Ussually it happens when accessing my TXT messages or writing. I also formated memory card and cleard memory of the phone and installed new FW again but problem remains. When problem occures my phone screen goes black and comes back quickly. Network signal is also lost in the process. Phone has't been dropped when issue occured nor badly used. On my old FW 30 everything was working fine and I did not have this issue?
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Jan 5, 2010
I have had the Nokia XpressMusic for almost a year now. I have been experiencing several problemswith it recently; the first problem shown was that it would call my contactswithout my intention to do so and also without me touching the phone. Often it will send a text half way through me typing it and recentlyit has been switching off by itself.
I have also been experiencing the fuzzy screen due to the coldand this morning the phone's touch screen buttons would not respond however thetoolbar with the music, gallery, connectivity etc... on the right hand side of thescreen would pull down instead. The phone has been dropped a few times, however I do not thinkthis contributes to the faults. Could the phone be repaired as it is still underwarranty or will they not accept it?
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Mar 20, 2010
Hello, just got a nokia 5800 and there seems to be two lines of stuck pixels or something near the bottom of the touch screen.These pixels make the display on that part of the screen off centred..I'm just wondering, is there anything I can do about this?
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Jan 1, 2010
My phone works perfectly except I can't answer calls, when I press answer/ignore it freezes until it goes to voicemail and then comes back. I've flashed multiple roms and had the problem with all of them. I'm not using any special themes or anything, and the only software I ever install are HD Tweak and Finger Keyboard 2.1 and my radio 1.14.25.24. Here's a list of what I've done since I had the phone:
1. Bought phone. Flashed HSPL. Flashed Laurentius L26, no problems. Was being lazy so I didn't hard reset after flashing.
2. Flashed Dutty R14. Didn't hard reset after flashing. No problems for awhile and then the problem of not being able to answer calls appeared.
3. Flashed EnergyRom wm6.5 rom. Hard reset twice after. Still having problem where I can't answer calls.
4. Flashed Dutty 3.9XT wm6.1 rom. Hard reset twice after. Still having problem where I can't answer calls.
If anyone can help me figure out why my phone is doing this I'd really appreciate it, I'll even pay you some money on PayPal if you like because I really want to fix it. Here are some ideas I had as to why it's not working:
- Problem with rom flash. No, because I tried it with 3 different roms so far and had the same problem.
- Touch HD isn't fast enough to run wm6.5 and be stable. No, because I tried it with a wm6.1 rom too and had the same problem.
- Someone suggested it might be a problem with the battery. No, because I ordered new replacement batteries and tried them and had the same problem.
- Some of the settings in HD Tweak are incompatible with something in the roms I'm using. Maybe, is this possible? I don't really change much, just the softkeys and the highlight color and things like that.
- Screwed up something in the SPL or something because I didn't hard reset after flashing the first 2 roms. Maybe, is this possible?
- Dropped my phone and somehow managed to break nothing but the mechanism involved in answering calls. Maybe, is this possible?
Today I'm going to reflash HSPL, flash the stock HTC rom, hard reset twice, and see if I still have the problem. I don't know what else to do or what other possibilities there are. If anyone can shed some light on this issue, that would be great, because I really don't want to have to buy a new phone.
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May 26, 2015
Nexus 5 16gb
My wife hates the swipe method of answering . Is there an app which might show "answer"or"decline" on screen.
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Jun 28, 2011
If the screen is off and resting, when a phone call comes in, you have to SLIDE to answer.If the screen is on, or I am within an app doing something on the phone and a call comes in, then it becomes TOUCH to answer.Anybody else noticed this??I hate it because the slide lock is super laggy since the update. I would much rather it be touch all the time. Wasn't it this way with Froyo?
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May 14, 2010
My N97 touchscreen sometimes freezes when I get a call. I try to unlock the phone by using the keyguard key [coz the screen is frozen] but nothing happens. I also try the call buttons and they also don't respond.And could Nokia, please, change the setting on the display light after a call in the next update. The screen goes dark after the call that you cannot see the call duration at the end of the call. Its highly annoying!!! [At least to me since I have to monitor my calls since I roam alot]I do have the latest version of the Nokia Software installed on the N97 and everything else is working fine.
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Jul 30, 2010
My phone is touched by some stuff from my purse, even it's locked. Can I modify its settings to answer only by physical key? Not by touchscreen?
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Jan 27, 2010
I just updated my nokia 5800 XM (no brand) to v40 software. Now when I try to answer a call I still have to unlock the phone with the side button and then answer, since touchscreen is disabled...
this is the situation:
IF my phone is LOCKED:
I can see the slides, but touchscreen doesn't work (I know I have to move my finger in right direction over the "answer" arrow).
So:If I unlock the phone with side button I can see gray "virtual" buttons and they works.
or If I unlock the phone with side button and then re-lock the phone with side button I have the slides working
IF my phone is UNLOCKED:I can see the gray buttons, but touchscreen doesn't work (If I press it doesn't do anything)
So:If I unlock the phone with side button I have the slides working or If I unlock the phone with side button and then re-lock the phone with side button I can see gray "virtual" buttons and they works.
I'm in a forum (in italian) and I read many people got my same problem, not fixed after hard or soft reset (I cannot hard reset for loosing the prog hellox2, not working in new v40 firmware)
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May 20, 2010
I bought a nokia 5800d-1 last week. Everything was working fine till last week. Now, whenever I recieve a call, I'm not able to answer the call by sliding the answer option in the screen or unlock by sliding the unlock option. I have to unlock the touch screen by using the unlock button and then all the buttons in my touch screen works and i'm able to answer my call. I went to a nokia care store and updated the firmware to the latest one. But still, the touch screen, as usual reamains frozen whenever I recieve a call.
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Jun 24, 2010
When someone calls me it says "Slide to answer".This is my first iphone but doesn't it usually show a green and red button that you hit to reject or deny the call? How do i deny the call now?
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Jun 19, 2012
My phone is a Nokia 700. I would like to answer my phone in speakerphone mode, rather than answering, waiting, and then pressing the speakerphone icon. Is there an app or a setting to allow this please
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