Nokia: Caller Touch Screen Not Working On 5800 Xpressmusic
Aug 6, 2010
I just bought a 5800 Xpressmusic and am going through the learning phase of how to use this phone. So far pretty pleased with what I have figured out how to use but have run into a couple problems. Not sure if I have set up something wrong or if there may be something wrong with the phone. The first problem is the touch screen functions (i.e. answer, silence, options, reject) do not work when I get a call. So sometimes when I hit the "green" button if will connect, but sometimes it will hang up on whomever was calling. I am using AT&T as my provider. The second problem that I am having now is playing music. It used to work, but now it will not play any songs that I have loaded thorough Ovi program. Even the "back" function key is non-responsive, however, the "option" function key does work.
When my phone (Nokia 5800 xpressmusic) rings I cannot use the touch screen to answer. Can only use the coloured buttons at the bottom or the security lock side button.
Couldnt use touch screen at all suddenly today, I reinstalled the latest firmware update but it didnt help so did full reset and now Ive got the countries screen but can only scroll down 3 countries and cannot select any (select and cancel dont work) also the media bar keeps randomly flashing onto the screen. Anyone any idea what's causing this? It hasnt been dropped or anything, first I knew was I couldnt turn off the alarm this morning. I dont know how to go about getting it repaired as it was a competition prize in july 2009 and didnt come with any warranty documents.
Radio of my Nokia 5800 xp is not working at all. When I go to Radio -> Options and select any of the option e.g.. "Stations", "Tune Stations" or "Alternate frequency" menu is closed without doing anything or asking for further option. I have tried factory reset, but no luck.
My touchcreen on my phone isnt working, and all my contacts are stored on the phone and i cant access them, any way i can take them off the phone!help please
It would take three weeks to fix some sensor in my phone that turns the display automatically when you turn the phone. Anyway this automatic turning is sometimes too eager to turn the display so I would like to turn it manually. I cannot find any feature which supports this. Only with photos there is such feature but not with sms, web surfing etc.
Why can't Nokia 5800 xpressmusic include the alphanumeric keypad on the home screen dialpad. It's really annoying when you can't type in 1-800-comcast or something like this. Not sure how can we give them the feedback of including it in the next firmware upgrade.
My 5800 touch screen is not responding well like any touch screen should. Compared with my friend's phone and he said there is definite problem with touch. Now is this rectifiable? Or better to go for an exchange? I dont trust Nokia Care because my e72 is still with them for some error which they are not explaning properly. Poor customer service.
i've just updated the firmware (v. 52.0.007) for my nokia 5800 xm, but when i tried to open the music player application, it tells me that there is a system error. i've tried re-installing the phone update but music player still shows me a general system error. this is making me quite sad. i want my music! heck, it's an 'xpressmusic' phone.
been a bit disappointed with nokia lately. first the Internet failure and now this... don't make a nokia loyalist switch to apple!
I'm a 1st time owner of a brand new 5800, this is my first experience with a touch screen phone and I was wondering since the screen is plastic and I absolutely hate scratches on my phones anywhere but especially on my screen, is there a way to put a screen protector on the screenof the phone and have the touch screen still work, will it be less sensitive or will it work at all?
I have the 5800 XpressMusic and a few days ago the touch screen stopped working properly.When the phone has been off for an hour or two everything works fine for the first couple of minutes, then it stops recognizing presses/unpresses and holds a lot. For this reason it sounds to me like a software fault but the guy in the local phone shop reckons the screen is pressed in and needs to be physically repaired.Any ideas?
Just upgraded to V40 on my 5800. Now when the phone rings I get 2 options on the touch screen:
1. Answer 2. Unlock
Neither work. I know I can use the buttons, but why have the other options on the screen if they don't work. What about the other options like silence or reject, or send message. All gone.
The new version is **bleep**.Also, when I set an alarm, I can't silence it, or stop it using the touch screen.This all seems to happen when the phone is locked, but if the phone is unlocked, I get the older options.I don't know how I'm expected to unlock my phone just before someone rings me to enable me to have all the existing options, or wake up before my alarm in order to unlock the phone, so I can snooze or stop it.
I have updated my mobile 5800 xpressmusic firmware to V50.xx. After the update, whenever I receive calles, I am not able to answer the calls by touching the screen, when I get call, I am seeing 2 option in the screen
1. Answer
2. Unlock
if I touch the option "answer" it is not working, I need to unlock first then need to touch the "answer" to attend the call,can some one help me what could be the probem?
If I try and switch an alarm off when it is rining, I am unable to do so using the touch screen.I have to press the red button, then go into the alarms and physically remove the alarm.This never happened with v30 (the last firmware I had)Why does this happen?How can I stop it from happening?
My Nokia 5800 was dropped on the floor from a distance .. within few days whenever i receive a call .. i touch the green arrow to answer the call but its like i'm not doing anything , it works only if i pressed the keylock from the side, and when i make a call i can't use call option if only i pressed the keylock from the side .. its like my nokia doesn't know that i'm here and touching the screen if i only pressed the keylock from the side .. everything work good after doing that .. just the problem appears when i receive a call, make call, stopping the alarm .. they all want me to press the side keylock then i can start working.. i need help because its confusing me.i've been told to turn the sensor setting on, remove the memory , reset , upgrade , but nothing solve the issue , i'm waiting your replay guys.
Just upgraded to V40 on my 5800. Now when the phone rings I get 2 options on the touch screen:
1. Answer 2. Unlock
Neither work. I know I can use the buttons, but why have the other options on the screen if they don't work. What about the other options like silence or reject, or send message. All gone. The new version is **bleep**. Also, when I set an alarm, I can't silence it, or stop it using the touch screen. This all seems to happen when the phone is locked, but if the phone is unlocked, I get the older options.
I don't know how I'm expected to unlock my phone just before someone rings me to enable me to have all the existing options, or wake up before my alarm in order to unlock the phone, so I can snooze or stop it. can I revert back to V31?
i just got no where to go with my 5800 problem. I just got my phone more than a year ago and it's over the warranty. I love this phone so much but just recently, the touh screen is no longer detecting. I mean, sometimes it will but mostly it doesn't. Can you help me? What do i need to do? replace the screen or will this be fixed? i need your responce asap.
I'm from Romania and I want to use GPS for free but i can't.I don't lnow how work.Where is the download for Gps for my Nokia,how to install?I have already installed Maps but don't work,i can't see the maps.
I have a NOKIA 5800 XpressMusic device and it keeps connect to WAP and gps every hour automatic time update is is set to off. I have no email configured and no application is running (what you can see in menu/options/Show open apps.) here is a list of WAP activity from bill call details list (VFL = Vodafone Live):
I recently updated my phone 5800 XpressMusic to latest firmware V 50.0.005 (Customer Version 50.0.005.C03.01) but I am unable to see many changes. The only changes that I notice are - kinetic scrolling, change in the way browser displays the page and music library. Are these the only changes? Is there a way to check officially, what all changes, is this new firmware supposed to bring in?
I am very disappointed to know that my Nokia 5800 XpressMusic doesn't support TV-Out feature. I have been using Nokia handsets for last 5-7 years, because I like the compatibility & reliability of Nokia phones. But this time Nokia has really disappointed me. I have bought Nokia 5800 XpressMusic on 14th-August-2009 of 16000 INR. I have bought it for that particular feature. But i havn't found any TV-Out cable in the box or such feature in the handset. I have also connected TV-Out cable of Nokia N-95 with it, but its not working. I hope, Nokia will sure make a positive solution for that devices, manufactured without this feature in August-2009 & give the relief to all its owners like me, by replacing it with new one having this feature.
I have touch screen issue with my Nokia 5800 after installing new 51.0.006 version.After instaling new FW system screen frequently goes black and strats again after 7-10 seconds. Ussually it happens when accessing my TXT messages or writing. I also formated memory card and cleard memory of the phone and installed new FW again but problem remains. When problem occures my phone screen goes black and comes back quickly. Network signal is also lost in the process. Phone has't been dropped when issue occured nor badly used. On my old FW 30 everything was working fine and I did not have this issue?
I have had the Nokia XpressMusic for almost a year now. I have been experiencing several problemswith it recently; the first problem shown was that it would call my contactswithout my intention to do so and also without me touching the phone. Often it will send a text half way through me typing it and recentlyit has been switching off by itself.
I have also been experiencing the fuzzy screen due to the coldand this morning the phone's touch screen buttons would not respond however thetoolbar with the music, gallery, connectivity etc... on the right hand side of thescreen would pull down instead. The phone has been dropped a few times, however I do not thinkthis contributes to the faults. Could the phone be repaired as it is still underwarranty or will they not accept it?
Hello, just got a nokia 5800 and there seems to be two lines of stuck pixels or something near the bottom of the touch screen.These pixels make the display on that part of the screen off centred..I'm just wondering, is there anything I can do about this?
My internetbrowser won't start on my Nokia 5800. when i "tap" the internet icon and chooses webpage, the browser tries to start but it shuts down imidiately and I return to the previous menu.
1) firmware of my nokia is version10 and I can't able to update my fireware via PC suite. I attach the snapshot of error occur during the update.(141M online with pc suite).
2) when I switch of and then switch on the time and date reset and phone requested to set time and date.
i have since transferred a bunch of music from my PC to my phone. however, only about 10% of all albums were able to automatically include the album art. alternatively, i had to manually add the album art for each album - provided if the album art could be found in the gallery. what's curious is that, when connected by usb to my PC, and because adobe photo starter pops up by default for any connected media device of mine, i could see that the album art images, which could not be found in the gallery (and hence unable to be manually added), were very well present somewhere in my phone. clearly, i have trouble locating them. furthermore, whenever i delete an album art image from my gallery, i can kiss the said album art goodbye from the album/music app too. my questions are:
1) where are the album art images which are floating somewhere in my phone/memory card ie. how can i locate them?...........
i purchased a Nokia 5800 Xpress music. After a few moths he started truning off automattically. Sometimes he turns on afterwards, sometimes he does not. It is really very anoiing. Because when I keep my obile phone in my pocket, I don't know If it turned off. I tried to do a complete reset, but that didn't work. Also all updates are installed.
Just got a new 5800 XpressMusic, and it works wonderfully, except for one problem - there's no form of alert for text messages, giving me no way to tell if I've received a message apart from actually going into my inbox and looking. I have a message tone and vibration set and still there's no notification, not even an icon at the top of the screen.
I updated my phone software to V.50.0.005 - custom version 50.0.005.352.02 - and since then the following features are not working/crash:Touch-screen doesn't respond in incoming calls, Real player is crashing when I open it, IM doesn't start, Finally, it appears I have a new messages in my answer phone that I don't.
