Nokia :: 5800 / Touch Screen Stopped Responding After Dropping
May 9, 2010
My Nokia 5800 was dropped on the floor from a distance .. within few days whenever i receive a call .. i touch the green arrow to answer the call but its like i'm not doing anything , it works only if i pressed the keylock from the side, and when i make a call i can't use call option if only i pressed the keylock from the side .. its like my nokia doesn't know that i'm here and touching the screen if i only pressed the keylock from the side .. everything work good after doing that .. just the problem appears when i receive a call, make call, stopping the alarm .. they all want me to press the side keylock then i can start working.. i need help because its confusing me.i've been told to turn the sensor setting on, remove the memory , reset , upgrade , but nothing solve the issue , i'm waiting your replay guys.
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Nov 30, 2011
My 5800 touch screen is not responding well like any touch screen should. Compared with my friend's phone and he said there is definite problem with touch. Now is this rectifiable? Or better to go for an exchange? I dont trust Nokia Care because my e72 is still with them for some error which they are not explaning properly. Poor customer service.
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Jun 22, 2014
i was on netflix and my touch screen just stopped responding, i did the reboot twice and still nothing I'm getting worried about my phone, i don't have apple care!!! will they charge me a lot to get it fixed, i just got my phone like 5 months ago .
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Sep 25, 2012
The touch screen of my Xperia Mini Pro SK17a stopped reacting to touch three days ago. In the meanwhile I have repaired the software using Sony Bridge for Mac, used an old PC to repair with PC Companion and last tried SUS, but other than deleting my data nothing happened, the screen will not react to touch. The phone is 6 months old and I know there was no physical force or other stress applied upon it between the last time it worked and the moment I realized the screen was dead. It is a SK17a with 2.3.3 Gingerbread and Claro-Branded.
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Apr 18, 2012
My iPhone has fallen out of my pocket a million times and always been fine, no cracks just a few scraches on the back. This morning, it fell out and I assumed the usual had happened. However, I went to type on the open message and the screen wasn't responding on parts of the keyboard. So, I thought maybe it was just a small issue; I turned my phone off then back on. When it turned back on I couldn't even unlock it because the screen wasn't responding and the first number of my passcode was in an unresponsive spot. An elder friend of mine told me all I needed was to replace the screen and that he could do it, if I bought the screen. My question is, would it be cheaper to buy the screen and have my friend do it, or would Apple give me a better deal?
Info:
iPhone 3GS (8GB), iOS 5.0.1
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Oct 21, 2015
I have a Droid Turbo. This morning the screen stopped responding to touch. I took it into the Verizon store and they told me I was covered under the warranty but that I wouldn't be able to recover my data because I have a password on my phone. Is there a way to recover my photos and videos by bypassing the password? Or will I actually lose everything?
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Jul 5, 2010
My N900touch scrren is playing up,the pictures there and everything but it just wont respond to touch at all,Ive tried taking battery out/sliding lock key/turning on and off and I cant resolve it...any1 got any tips?I cant even touch on settings to restore back to factory settingsand as its the touch screen that isnt working I cant update/reset through PC suite as I cant select that mode on the phone
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Mar 15, 2010
I have an N97 and every day now the screen will stop responding to touch input. I think this is a hardware issue as I have always updated the firmware as soon as its released and I have the same problem no matter the firmware. Resetting and turning off/on again doesn't solve it. Just have to lock the screen and rub my thumb over the entire screen and it seems to start working again. Could part of the touch screen be getting stuck down?
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Jan 14, 2010
I'm a 1st time owner of a brand new 5800, this is my first experience with a touch screen phone and I was wondering since the screen is plastic and I absolutely hate scratches on my phones anywhere but especially on my screen, is there a way to put a screen protector on the screenof the phone and have the touch screen still work, will it be less sensitive or will it work at all?
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Feb 8, 2010
Couldnt use touch screen at all suddenly today, I reinstalled the latest firmware update but it didnt help so did full reset and now Ive got the countries screen but can only scroll down 3 countries and cannot select any (select and cancel dont work) also the media bar keeps randomly flashing onto the screen. Anyone any idea what's causing this? It hasnt been dropped or anything, first I knew was I couldnt turn off the alarm this morning. I dont know how to go about getting it repaired as it was a competition prize in july 2009 and didnt come with any warranty documents.
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Jan 28, 2010
I have the 5800 XpressMusic and a few days ago the touch screen stopped working properly.When the phone has been off for an hour or two everything works fine for the first couple of minutes, then it stops recognizing presses/unpresses and holds a lot. For this reason it sounds to me like a software fault but the guy in the local phone shop reckons the screen is pressed in and needs to be physically repaired.Any ideas?
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Jul 8, 2010
I ve got an n97 and had a problem were couldnt turn it on went on the forum and said 2 reboot with the 4finger salute now it turns on but havent got no touch screen.
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Feb 19, 2010
Just upgraded to V40 on my 5800. Now when the phone rings I get 2 options on the touch screen:
1. Answer
2. Unlock
Neither work. I know I can use the buttons, but why have the other options on the screen if they don't work. What about the other options like silence or reject, or send message. All gone.
The new version is **bleep**.Also, when I set an alarm, I can't silence it, or stop it using the touch screen.This all seems to happen when the phone is locked, but if the phone is unlocked, I get the older options.I don't know how I'm expected to unlock my phone just before someone rings me to enable me to have all the existing options, or wake up before my alarm in order to unlock the phone, so I can snooze or stop it.
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Apr 26, 2010
I have updated my mobile 5800 xpressmusic firmware to V50.xx. After the update, whenever I receive calles, I am not able to answer the calls by touching the screen, when I get call, I am seeing 2 option in the screen
1. Answer
2. Unlock
if I touch the option "answer" it is not working, I need to unlock first then need to touch the "answer" to attend the call,can some one help me what could be the probem?
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May 14, 2010
If I try and switch an alarm off when it is rining, I am unable to do so using the touch screen.I have to press the red button, then go into the alarms and physically remove the alarm.This never happened with v30 (the last firmware I had)Why does this happen?How can I stop it from happening?
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Aug 6, 2010
I just bought a 5800 Xpressmusic and am going through the learning phase of how to use this phone. So far pretty pleased with what I have figured out how to use but have run into a couple problems. Not sure if I have set up something wrong or if there may be something wrong with the phone. The first problem is the touch screen functions (i.e. answer, silence, options, reject) do not work when I get a call. So sometimes when I hit the "green" button if will connect, but sometimes it will hang up on whomever was calling. I am using AT&T as my provider. The second problem that I am having now is playing music. It used to work, but now it will not play any songs that I have loaded thorough Ovi program. Even the "back" function key is non-responsive, however, the "option" function key does work.
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Feb 19, 2010
Just upgraded to V40 on my 5800. Now when the phone rings I get 2 options on the touch screen:
1. Answer
2. Unlock
Neither work. I know I can use the buttons, but why have the other options on the screen if they don't work. What about the other options like silence or reject, or send message. All gone. The new version is **bleep**. Also, when I set an alarm, I can't silence it, or stop it using the touch screen. This all seems to happen when the phone is locked, but if the phone is unlocked, I get the older options.
I don't know how I'm expected to unlock my phone just before someone rings me to enable me to have all the existing options, or wake up before my alarm in order to unlock the phone, so I can snooze or stop it. can I revert back to V31?
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Sep 26, 2011
i just got no where to go with my 5800 problem. I just got my phone more than a year ago and it's over the warranty. I love this phone so much but just recently, the touh screen is no longer detecting. I mean, sometimes it will but mostly it doesn't. Can you help me? What do i need to do? replace the screen or will this be fixed? i need your responce asap.
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Jan 4, 2010
My touchcreen on my phone isnt working, and all my contacts are stored on the phone and i cant access them, any way i can take them off the phone!
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Jan 29, 2010
When my phone (Nokia 5800 xpressmusic) rings I cannot use the touch screen to answer. Can only use the coloured buttons at the bottom or the security lock side button.
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Jan 4, 2010
My touchcreen on my phone isnt working, and all my contacts are stored on the phone and i cant access them, any way i can take them off the phone!help please
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Aug 23, 2010
I have touch screen issue with my Nokia 5800 after installing new 51.0.006 version.After instaling new FW system screen frequently goes black and strats again after 7-10 seconds. Ussually it happens when accessing my TXT messages or writing. I also formated memory card and cleard memory of the phone and installed new FW again but problem remains. When problem occures my phone screen goes black and comes back quickly. Network signal is also lost in the process. Phone has't been dropped when issue occured nor badly used. On my old FW 30 everything was working fine and I did not have this issue?
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Jan 5, 2010
I have had the Nokia XpressMusic for almost a year now. I have been experiencing several problemswith it recently; the first problem shown was that it would call my contactswithout my intention to do so and also without me touching the phone. Often it will send a text half way through me typing it and recentlyit has been switching off by itself.
I have also been experiencing the fuzzy screen due to the coldand this morning the phone's touch screen buttons would not respond however thetoolbar with the music, gallery, connectivity etc... on the right hand side of thescreen would pull down instead. The phone has been dropped a few times, however I do not thinkthis contributes to the faults. Could the phone be repaired as it is still underwarranty or will they not accept it?
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Mar 20, 2010
Hello, just got a nokia 5800 and there seems to be two lines of stuck pixels or something near the bottom of the touch screen.These pixels make the display on that part of the screen off centred..I'm just wondering, is there anything I can do about this?
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Mar 31, 2010
Recently I updated my Nokia 5800 software V 40.0.005. After updating when any call comes, I can't accept the call through touch screen. First I need unlock using the side bar, then only touch screen works, Earlier I used accept or reject the calls through touch screen without unlocking.
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Feb 2, 2010
Just got it, and the screen doesn't respond. Warranty is expired, all buttons work and so does the LCD, not the digitizer though. Is there a way around replacing the digitizer?
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May 6, 2011
GF facebooked messaged me last night after I tried to ring her, saying that since our last call, her phone had seemed frozen and wasn't responding to her touch. It was on the locked screen and she couldn't get it to work. Physical buttons worked ok.I got her to reboot to reinstall through SU, but not joy. So, what's likely to be wrong with it that suddenly, the whole screen goes pop?
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Nov 8, 2015
It all started yesterday morning. I send a message when suddenly my screen was not responsive. I tried a soft reset (power-volume down). That worked but my screen turned out black.
After +- 20 soft resets my screen finally worked again. But now the top of my screen is unresponsive. It's basically the top 1 cm that isn't responding to touch. What should I do?
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Nov 8, 2015
It all started yesterday morning. I send a message when suddenly my screen was not responsive. I tried a soft reset (power-volume down). That worked but my screen turned out black.
After +- 20 soft resets my screen finally worked again. But now the top of my screen is unresponsive. It's basically the top 1 cm that isn't responding to touch. What should I do?
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Jan 12, 2010
I have a Touch Pro and the screen just stopped responding. I didn't drop or bump it, that I know of. Does anyone know of any fixes or even someone or some place that can fix or replace the screen?
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Apr 21, 2012
when trying to type some letters and numbers wont type. Already change touch screen, reset to factory new. How can it be fixed?
Info:
iPhone 4, iOS 5.1
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