Motorola Droid 2 :: Encryption Error - "not Enough Memory"?
Sep 6, 2011
I just updated my D2G to 2.2.3 and I'm loving it so far, but get the following error when I try to test ActiveSync on Exchange 2010 at my work after agreeing to enable device encryption:"There is not enough memory to encrypt device data. Please remove old or unused application data to free up some memory and try again"When I go to Settings > Applications > Storage Use, I have 5.8GB free in my internal storage and 2.5GB free on my SD card. Is there a way around this error on the phone or is this a setting on the MS Exchange server?The encryption feature is specifically what I'm trying to test since I work at a health care company which requires data encryption for all mobile devices that access the network.
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Jul 16, 2011
I have tried to install 2 different games: Fieldrunners & Need for Speed Shift and I get the error can't load since out of memory? I don't have that many games (8-10?) and have plenty of memory. This is much less than I had installed on my HTC TB & Droid X and had no issues.
Under App downloaded tab have 731mb used, 1.3G free
Under all tab, 725 mb used, 1.3g free
Under media area 1.6g used, 9.8g free
Under running tab, have 233 mb used, 121mb free
I have a 32g SD card installed as well.
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Jun 3, 2012
I am having a problem with my Droid Bionic. Whenever I try to view pictures, through the camera or gallery, I get an error message that reads, "Phone memory is full, not enough memory to start application. delete some files." Because of this, I have had no access to any of my pictures.
I have deleted many files and do not think there are more that can be deleted without losing things that I need. I have deleted some apps from the phone. How do I clear the cache on the phone?
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Jul 17, 2011
Does anyone know how to decrypt a file that was encrypted by Gingerbread's new security feature?? I performed a factory reset this morning after I was experiencing the dreaded battery drain last night. I have my work corporate e-mail account on my phone and since the Gingerbread update the administrator options required my memory card to be encrypted . Well, I just Googled how to perform a hard reset and did the manual factory data reset without getting the prompts about not being able to access encrypted files any longer once the reset is complete.
I now have about 100 camera pictures that were saved on my SD card that I can no longer view since the factory reset. I had some pics from several trips that I forgot to transfer to my computer. Is there anyway I can decrypt these files on my SD card now that I've done the reset. I don't mind going through a lot of hoops to do this or purchasing a program...I really need those pics!
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Aug 9, 2011
Since the gingerbread update, if encryption is enabled, the highest video recording mode is 720x480.
Only if disable encryption is 1280x720 an option. 1280x720 worked fine with encrpytion under froyo - why did this change and how quickly can this serious bug be fixed?
This is a serious flaw that significantly disables advertised features that worked when I purchased the phone.
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Nov 15, 2011
Corporate sync (encryption) disables 1080p video recording. ALL HD video. I started to setup my Zimbra activesync connection using the Moto Corporate Sync and get an informational message. The choice is OK only, and the only way to get 1080p video recording is to Factory Reset.
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May 11, 2012
According to this Motorola FAQ about their Android encryption, "When SD card encryption is enabled, all new files added to the removable memory will be encrypted. Files stored on the card will not be readable via another phone or card reader connected to PC. User can transfer files from encrypted SD card to PC using embedded Phone Portal application." So what happens if a user encrypts their data and their phone dies? They will not have the opportunity to transfer it to a PC and the replacement phone will have a different ESN. Is their data recoverable via any other mechanism or is it lost forever?
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Oct 24, 2011
I can't get D2G to read an e-mailed .pdf document. I have uninstalled and reinstalled Adobe Reader several times. I have removed and reinstalled the battery several times (seems like a pretty lame fix, but it works sometimes). I have unmounted and remounted the sd card. I open the document in page layout and I can see, but can't read, three of five pages. When I turn the phone to view in landscape mode I get the message "Error: Out of memory". I get same error message if I try to expand a page in page layout using the touch-screen. I can view it from desktop computer so I know the file is not corrupted. I have 12 page documents in my D2G messaging folder I can view w/ no problems at all.
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Jan 24, 2010
Setting up card encryption goes through the motions but appears to instantly encrypt the card! Given memory encryption takes a few minutes, it looks like nothing actually happens. Indeed, trying to decrypt the card doesn't do anything! Haven't yet tried to read the card in another device, but I suspect it isn't. Other reportson the net concur with this. Given that encryption was one of the main reasons for looking at this phone, this is a bit of an issue.
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Sep 2, 2011
I have enabled the encryption feature on my phone's internal storage, and it seems to work well. However, it is working too well for me. I can't seem to access any of my data from my PC via USB. It all looks fine from the phone itself but I can't figure out how to pull the data in unencrypted form from the phone over to the PC.
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Nov 9, 2011
We were doing some testing with Exchange and Active Sync for a project at work. Unfortunately the default "ActiveSync" profile had "require encryption" checked and when I set up a test Exchange mailbox on my phone this setting got applied.We have since decided that in this instance we don't need to require encryption so I created a new Exchange policy. I removed the Exchange mailbox from my phone and then re-added the account with the new policy applied. However, I am getting messages that encryption is required. I looked at my phone and discovered that the "storage encryption" setting on my phone is still checked and greyed out even after I removed the Exchange mailbox from my phone and rebooted it.
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Apr 26, 2010
I have a Nokia E71 and I done a Encryption on the phones memory and then it started running very slow.So I did a decryption on the phones memory and its still running slow, I have read the intructions manual and its turn off Encryption but this can only be done when decrypting memory card.Now am so disappointed because my phone is running so slow.
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Feb 21, 2011
I cannot seem to find where and how to turn on the device memory encryption on E7-00? Does this even have the feature? Former E series devices used to have 128 bit AES encryption with ability to export the key. Security code and/or remote locking is not enough, I NEED the proper encryption like in my previous E75.
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Aug 6, 2015
I have recently updated my Z3 (D6603) to Android 5.1.1 by OTA update. After the update I appear to have a weird encryption issue. My phone was encrypted before I updated.
I have a device policy that needs my phone to be encrypted. I am getting en error via the status bar saying 'Device encryption required'. When I click this it takes me to the device policy app where I am unable to do anything re encryption.
So I had a look in the security settings and it shows my phone as encrypted. So I thought it would be best to decrypt the phone and then re-encrypt it. However when I click the 'Encrypt phone' setting nothing happens, the menu just stays where it is.
I have restarted my phone and cleared the cache just in case, but the problems persists.
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Apr 2, 2012
I encrypted my memory card, worked ok for months. Today I showed a buddy of mine the encryption application, which asked if the memory card should be encrypted (encryption was already enabled). No Keyfiles/Passwords where asked for. The Phone crashed after that (hard reset after 5 hours). So the card is now encrypted, but there appears to be no valid key file on the device... So we have the usual issue: encrypted card, no keyfile or password.My problem is different in the following aspect: I don't want to recover any data - I just want to reformat the card and use my last (weekly) backup. However the phone won't let me do this. The following steps were taken to solve this issue without success:A complete Restore using the PC Suite does not restore any memory card contents or keys. The memory card stays "corrupted", encrypted and unwritable."Format Memory Card" says "card corrupted". Upon issuing the format request it says "Another application is using this memory card. Proceed" (which I confirm, as I suppose the crypto driver grabs the device) and then the program does nothing. It returns to the starting screen with "memory card corrupted".ReEnabling Encryption with a different key keeps saying that "No keys found", even after setting a new one. Sidenote: Even with a new key the card can't be formatted, as described above.The Phone was reset (using *#7370#, the 3+*+Green never worked on my phone) to factory defaults. Still the card was correctly recognized as encrypted and remained unusable as described above.Using a PC to format the memory card fails, as only the first 512kB appear to be writable (using dd under linux to write sequential zeroes). Despite writing this zero-dump, the phone still recognizes the card as encrypted, which implies that data on the card survived that crude zeroing attempt. Interestingly enough I can create a FAT32 Filesystem on these 512KB (not quick format), which appears to have no effect on the phone considering the card encrypted...The card is ok, since it was only removed after the problem occured. This must be an encryption issue. I suspect that the "Read Only" Password was set on the SD Card (hardware side, not E71 software) and hence all read/write operations are declined by the card.Is there any way to actually reset the encryption state of this card? As I previously said: I am not trying to recover any data, I just want a cleanly formatted microSD card..
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Dec 7, 2011
My Milestone 2 came with a SD card already installed (only a small one), and it's full. The phone memory still has 6.0GB of space.
How can I move files from the SD card to phone memory...
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Dec 15, 2012
For some reason my pictures from my camera are now storing to the internal memory and not to my removable memory card and I don't know how to configure my phone so that it stores to the removable memory. How do you do that?
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Dec 10, 2011
don't know if this was asked yet, but does the droid x take a class 10 memory card? I've seen class 2, class 4 and class 10 memory cards. Class 10 is suppose to be better (faster). Does the droid x support a class 10 memory card?
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May 9, 2011
I had to move some apps to the SD card to free up memory. Well, I noticed something odd, and I'm trying to figure out what the bleep is going on. When you have an app in phone memory, the storage totals are significantly higher than if its on the SD card.
For example, Google's Sky Map app. On the phone, it takes 2.54Mb of storage for the app alone. But when I move it to the SD card, it's only taking 468Kb. So, um, what happened to the other 2000 or so Kb? Now, I know different storage media will have different requirements, and hence possibly differing memory used, but a 2Mb difference? Its an even bigger difference with other apps. Google Earth is about 15Mb on the SD card and 22Mb on the phone. And before somebody asks, no, its not just google apps, anything I can move does the same thing.
I have a droid 1, running 2.2.2 FRG83G. The phone is working just fine, but this is making me batty.
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Nov 27, 2012
how can i save contacts on my phone rather than in a google account. Every time i create a new contact, it comes up at the top as Google Contact and when i create the contact it gets saved to google account.If i delete the google contact, all the contacts gets deleted too. I just want to save my contacts to my phone memory and not on google.
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Nov 12, 2011
Both Motorola & Verzion list this phone as having 16gbs of internal memory. When I go to the storage settings it only shows 8gbs with now only 2gbs available. Using a third party file app called Astro it also confirms only 8gbs of internal storage space.
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Oct 11, 2011
I have some pictures on my internalstorage (gallery) and I need to know if I can transfer the pictures to my new memory card that I just installed?
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Dec 27, 2011
I've been trying to find out if a class 10 memory card is supported, and no one seems to know
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Aug 31, 2011
I have been getting App and mp3 download failures due to insufficient memory, but when I check I can see that I have 3.7 Gb internal memory remaining and 4Gb remaining on my SD card. I have tried rebooting and have also cleared all the caches and temp folders I could find, but the problem persists.
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Mar 8, 2012
When I attempt to open a 133 KB Excel file I receive an insufficient memory. I tried opening with Google Docs with the same result.
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Jan 17, 2012
I just set up MotoCast, and it's pretty awesome (I had no idea, because I have been using doubletwist this whole time). I do have two questions about downloading music to the phone via MotoCast.1.) Is there a way to designate downloads to go to the External SD card instead of internal memory? It seems like it will only go to internal memory until you max it out and it gives you the option to move things to the external card. This seems like a silly step, couldn't it just go directly to the external card?2.) My music displays in playlists when streaming from my computer, but when I select download a playlist and disconnect from the computer (in a no-data environement) the playlist disappears and all of my music is just dumped into the app unoragnized. Is there a way to maintain the playlist after data is dropped and you can't access your computer?
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Sep 29, 2011
One of the first thing I did when I got my Atrix was enable phone and storage encryption from the settings menu. I recently downloaded and installed Motorola Media Link and got it to work with my phone. When content comes from the phone to the computer, the name and file type are correct, but it doesn't open or play (if a pic or video).
If I navigate to My Computer and open the SD card directly, I can see all the files and copy them over (like pics and vids) but I cannot see the pictures and the videos do not work.
Is encryption causing the problem? Is there any way to utilize motorola software (like Media Link) if encryption is enabled?
If I can't use conventional methods to transfer data from my phone to my computer, are there other options?
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Sep 16, 2011
When I try to open the "My Verizon Mobile" app using 3g, I get the following error:"There was an error communicating with the server"When I connect with Wifi, It works fine.Anyone else having this problem.I think I may have seen it work a couple times, It could be an intermitten thing.
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Oct 9, 2012
my motorola droid x, stays in the bootloader screen and will not come out and sends me an error (a5, 70,70,00,1 f).
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Jul 29, 2011
url...My Xoom has done it again..I left it charging last night.When I took it off the charger this morning and pressed the power button, the screen would not turn on.Tried again to press power and still it wouldn't turn on the display.Only the notification light was blinking.So I was forced to hard reboot the device via Power and Vol+.When the device rebooted, the encryption unlock screen was displayed:Anyone have a clue how this would continue to occur? My device was not currently encrypted.I did encrypt it successfully once about a month or so ago, but didn't like the performance nor having to type my password each time to unlock the device. So I perfromed a Master Reset / Factory Data Reset.The device has been functioning fine up until today.
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Oct 23, 2011
I upgraded my wife's phone finally to the new software release. She has been going along pretty good but just this morning, the internet browser won't open anymore and I get an error:
"The application browser (process com.android.browser) has stopped unexpectedly. Please try again"....."force close" button appears.
I also tried this in "safe mode" with the same error. I also tried with "wi-fi" on and "wi-fi" off. No difference.
Just writing this post, when the phone went to sleep and I tried to turn it back on.....it wouldn't do anything (not responding). Once it did turn on to the "locked screen" window, the screen would not unlock or even respond. A few minutes later, it decided to react.....still in safe mode, too.
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