Motorola Atrix 4G :: Storage Encryption, Transferring Files To PC
Sep 29, 2011
One of the first thing I did when I got my Atrix was enable phone and storage encryption from the settings menu. I recently downloaded and installed Motorola Media Link and got it to work with my phone. When content comes from the phone to the computer, the name and file type are correct, but it doesn't open or play (if a pic or video).
If I navigate to My Computer and open the SD card directly, I can see all the files and copy them over (like pics and vids) but I cannot see the pictures and the videos do not work.
Is encryption causing the problem? Is there any way to utilize motorola software (like Media Link) if encryption is enabled?
If I can't use conventional methods to transfer data from my phone to my computer, are there other options?
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Nov 19, 2011
I have had the SGS S2 for almost two months now, whenever I transfer pictures and music between folders with my external SD Card or to my Phone Storage, they disappear.I can't remember how exactly I moved them, but I remember the last time I cut the files from one folder and pasted to another, and they all just disappeared.
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Jul 17, 2011
Does anyone know how to decrypt a file that was encrypted by Gingerbread's new security feature?? I performed a factory reset this morning after I was experiencing the dreaded battery drain last night. I have my work corporate e-mail account on my phone and since the Gingerbread update the administrator options required my memory card to be encrypted . Well, I just Googled how to perform a hard reset and did the manual factory data reset without getting the prompts about not being able to access encrypted files any longer once the reset is complete.
I now have about 100 camera pictures that were saved on my SD card that I can no longer view since the factory reset. I had some pics from several trips that I forgot to transfer to my computer. Is there anyway I can decrypt these files on my SD card now that I've done the reset. I don't mind going through a lot of hoops to do this or purchasing a program...I really need those pics!
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Feb 10, 2012
In my quest to transfer my apps from internal phone storage to my SD CCard I discovered that Motorola refers to (or is it Android) to your SD card as 'media storage'. In an attempt to use the 'Manage Apps' feature and selecting 'Media area' I see apps with check marks and those without. I thought that the ones with checkmarks are those already on the SD Card and those without are those that are not on the SD Card, but might be able to be put on the SD Card. (Another user via another question I put out there indicated that the check marks indicate whether or not an app can be stored to the SD Card . . . is that true?). At any rate I am getting the following message when I select an app and select the 'move to media storage' button.
Failure to move application. There is not enough storage left. Here is the particulars of my current state of storage -
Application Storage - 1.04 GB
Internal Storage-
Total Space: 4.36 GB
Available Space: 4.88 GB
SD Card -
Total Space: 29.71 GB
Available Space: 28.79 GB
*So I have plenty of SD Card space, why am I getting this error? Is the one user correct that just because I see an app in the media area tab, that doesn't mean that it can be transfered? Also, when I select an app and the button to move it to the media area is selectable (not greyed out) . . . shouldn't it be selectable without getting the failure I keep getting? Obvoiusly I have PLENTY of SD Card space, so there is something I obviously do not understand.
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Nov 9, 2011
We were doing some testing with Exchange and Active Sync for a project at work. Unfortunately the default "ActiveSync" profile had "require encryption" checked and when I set up a test Exchange mailbox on my phone this setting got applied.We have since decided that in this instance we don't need to require encryption so I created a new Exchange policy. I removed the Exchange mailbox from my phone and then re-added the account with the new policy applied. However, I am getting messages that encryption is required. I looked at my phone and discovered that the "storage encryption" setting on my phone is still checked and greyed out even after I removed the Exchange mailbox from my phone and rebooted it.
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Dec 26, 2011
I am using Office Suite Pro, great program. I am having a problem transferring back onto my Mac the Word files. They transfer ok but they do not open and show as possible corrupt files.
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Mar 29, 2012
Is motocast a option? I see it will allow access to your PC files from your phone....but i want a true transfer from phone to PC not access from PC to phone.
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Apr 1, 2012
What is the easiest way to transfer a WMA file from my PC to the RAZR?
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Jun 28, 2011
While phone numbers, email addresses, and random notes seem to have made the crossing from my old Palm Centro to my new Atrix the address fields did not. I still have the data in a desktop application and it would be fantastic if I could copy and paste them on my desktop and then sync them to my phone? Can I connect with the USB cable that came with the phone? I spent way to long doing it on the phone and I am only up to the Gs.
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Jul 15, 2015
It says that under password under screen lock is high security. I dont want to use a password on my phone anymore, its a samsung s5
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Jan 27, 2012
I'm having a strange issue on my Wifi Xoom (running the recently pushed ICS). I recently installed an app (the Caustic demo) from the market. Caustic sets up a basic file structure in storage for storing instrument sample files. Well, after uninstalling the demo, I went to remove the leftover files (via ASTRO) and it said "Error deleting files". I dig into the subdir and tried some individual files, but got the same result. I tried another file manager (EStrongs) but got the same result. I then tried mounting on Windows and deleting that way. It appeared to work (crunched for a second, then the files disappeared without any errors given). But the files still show up in ASTRO, and when I re-mount on Windows, they're still there.
Oh and this is only happening with this directory. Other files and directories can be deleted just fine. Is there a problem with my Xoom, or did the app author do something improper with setting up the directory?
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Dec 30, 2011
Internal storage shows mounted but nothing shows up on android? Also when I plug in atrix to a computer the only thing that show up is the external sd card?
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Oct 31, 2011
How can I access the internal storage? When I connect via USB, the only storage shown is the SD card I have installed. I can't see the internal storage. I would like to add my pictures from my old Captivate to my new Atrix 2 but I can't. I only have a 2G SD card, which has been fine for years since I save pictures to the phone's memory and do a back up periodically. So how do I put my old pictures on the phone, not the SD card? I have tried the USB, MotoLink (which I found out isn't compatible yet), and Phone Portal...nothing. Help please!On the Captivate, I could plug in the USB and two drives would appear...one for the phone's internal memory and one for the external SD card. Does it work that way with the Atrix 2?
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Aug 25, 2011
When I put my Atrix at the USB mass storage mode with connecting to a PC via USB cable, the App icons on the home screens disappeared immediately if the App was stored at the internal build-in storage (Not SD card). They will not be back on the home screens automatically after exited from USB mass storage mode. I have to put them back by myself.
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Dec 8, 2011
I just upgraded to the Atrix 2 from the original Atrix and have noticed that the only storage it can see is the 2gb SD Card. On the original it would see the 10gb it had on board and the SD card. I am just wanting to confim that all I should be able to see is the SD card on the Atrix 2.
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Nov 21, 2012
this summer, I've broken the LCD SCREEN on my phone, MOTOROLA RAZR XT910 . There is a lot, like A LOT of informations and files that I need, I've alrady tried to connect via the HDMI CABLE, but nothing. It's connected to the computer and I can't access the files, because it says to "insert a disk into the driver". Is there any program on the NET so I can get my files back and put them on my computer?
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Nov 25, 2012
Has anyone setup remote storage under the files app? I have tried to get it set up to work with my network storage. Does anyone have any details on how they set it up?
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Jun 27, 2011
I've noticed recently that my Atrix will no longer unmount the internal storage (either when I select it from SD card & phone storage or when the Atrix is mounted via USB as a USB Mass Storage device). I have no issues with unmounting the external SD card.
When I try unmounting it from SD card & phone storage, it looks like it is going to unmount but doesn't and Unmount internal phone storage turns white again.
Could an app somehow be causing a lock on it somehow? Is there a way to find out which apps are utilizing the internal storage?
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Jul 11, 2011
Does anyone know if/how to change the storage location for music? For photo and video you can do via a setting from within app but I don't see such a setting from within music app.
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Feb 16, 2012
Does anyone know if you can go to a contact in your phone that is saved in Motorola Services
and change it to be saved/stored in Google acct?
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Sep 5, 2011
There is still a problem when you connect your phone to usb mass storage disappear from the desktop shortcuts to programs that are installed in the media area. Which is why is that?
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Aug 12, 2011
have owner this phone for a monthe or so, i really enjoyed watching movies on it on breaks at work. in the last week it is not playing the sound on those movies. there all .avi files. i don't know if i have changed a setting or if the Internet app changed somethiing. i can still hear the sound on some files, but not on most. when i play the files that appear to have no sound, when i try turning up the volume the volume box that pops up says ringer volume.
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Jan 8, 2012
Why do I have "unknown album" files in My Library but not when I view them on my PC? I also have missing albums. The items in the "unknown album" are viewable on my PC.
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Sep 6, 2011
Ever since the GB update this super handy little app has been a bit on the forgetful side. Meaning, after I take the time to put a target into the directory for "Shared folders" it has little more than short term memory. All the connection information is lost shortly after I stop using the app and go to reconnect when the data is needed. Is there a cure?
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Nov 8, 2011
How can I view tif files on my motorola atrix 2, as email attachments? I buy the latest and greatest Motorola phone and it won't even view tif files.
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Jan 16, 2012
I regularly lose song files on the 32GB MicroSDHC card (Class 10) in my Atrix 2. They disappear without a trace, and without notice of any kind. I've been checking my music directory regularly with a file explorer app, and I've noticed that they tend to disappear whenever minor changes are made to the SD card (mounting/unmounting the card, connecting to my PC, adding new files to the card, revising existing files, etc.). I've tried using different SD cards, different PC connection methods (MotoHelper and USB Mass Storage), but nothing seems to work.
Is Android 2.3.5 not reading the card properly? I don't see the point of using an SD card with this phone if I can't guarantee that the files will stay accessible.
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Jun 24, 2011
I have a Atrix and I have tried syncing through Media Link and it duplicates most of the music files so I have two copies of every album in two different places on SD card. It puts them under mobile/music but also under a music. I never set up the file system on my SD card but I did switch it out of my old phone. Why does it do this and what do I need to do make it stop? Should I delete one of these file folders completely? I have already deleted all of the music files on my phone and then synced it again.
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Jul 20, 2012
With large movie files (greater than 500MB), there is audio distortion while playing during action sequences or loud volume dialog (does not occur with audio files or as far as I can tell smaller video files).
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Oct 13, 2011
I rented my first movie from the android market today. I downloaded it to view offline. (I haven't had a chance to play the movie yet.) Have to charge up my phone. I was wondering were the file is stored. Neither the internal memory or SD card appear to have used up any space after the download. I know it downloaded, because my data counter widget indicates over 1.5 GB downloaded by the video app to view the movie. (I bought an extra SD card for the purpose of downloading movies so to not take up space.)
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Mar 21, 2012
I have a MacBook Air running Lion and an iPhone 4s with latest OS. I'm planning a trip to an area where I won't have access to the interenet but should have some cell coverage (my plan is with AT&T). I'd like to use my MacBook Air to create and edit documents, send them to my iPhone and then use the iPhone to email them over the cellular network.Is there any way to do this? I know I can create my own WiFi network using the MacBook but don't know of a way to use it to transfer files to the iPhone.
Info:
iPhone 4S, iOS 5.1, MacBook Air running Lion
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Dec 22, 2010
Error transferring files from pc to blackberry using my usb cable. Whilst copying it always stops and cancels, saying there's an error and files cannot be copied. and its as though it autorun's the phone again. The autorun menu pops back up. I am getting frustrated because everytime i'm backing up, it does this. It is often with the bigger files or copying many files at once?
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