Lumia 1520 :: Why Touch Screen Not Responsive Mostly
May 21, 2015
Today my phone's screen suddenly went unresponsive to touch. As of now, touching it doesn't do anything, so the phone is inoperable. This did not occur as the result of a drop or other abuse. However, I have seen the numerous "ghost swipe" posts, and I will admit that I always carry my phone in my front pocket, face down. However I put my phone on a flat surface and it didn't seem to be bent.
The interesting thing is that sometimes, touching the upper left hand corner of the screen will issue a vibration just like the one you get from pressing the capacitive buttons on the bottom. And 3 times I have actually opened Cortana from pressing and holding near the top left corner of the phone, above the LCD. I've attached a picture where I have highlighted the places where touching the corner can issue a vibration - the blue area provokes the vibration and the yellow dot is where I've managed to open Cortana.
All of the other buttons on the sides work fine, I've done many soft resets but I'm reluctant to do a hard one. Right now I'm probably just going to get the screen replaced or something, or do you think that the screen's not the problem?
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Jan 2, 2015
I have recently come across this issue where my app tiles start going blank/transparent. I formatted my 64gb card to exFAT twice and the only solution seems to restart the phone or soft reset multiple times until they show up.
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Dec 16, 2015
Not sure if I have a hardware or software issue. I just updated my 1520 to Windows 10 (build 10586.29).
The touch screen will randomly stop working. I'll be trying to scroll, open an app, etc. Nothing. I have to reboot the entire phone. I also get random ghost touch issues.
None of this was happening on Windows 8.1. However, I have only had the phone for two days. Used 8.1 for one day and have been using 10 today. That is why I am unsure if this is an OS issue or a hardware defect.
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May 18, 2015
Several times per day, my screen just stops working. The LCD portion of the screen still turns on and off, but it won't recognize any touches. The only way out is a soft reset, since I can't swipe down to turn the phone off, then it works again. I have the Windows 10 preview installed, if that matters.
I'm thinking that it's a hardware issue, but I'm not 100% on that, since a soft reset temporarily solves the problem.
I also tried a hard reset and that had me hopeful, because it worked most of the day, then the issue returned in the evening.
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Nov 25, 2011
In the past couple of days, I am having trouble with the touchscreen on my Neo V. It does not respond as well as it did before. For instance, the slide unlock takes 3 times to slide before actually unlocking. The upper notifications bar does not get pulled down easily. And while scrolling, I end up opening something appearing on the screen wherever the finger is touching while scrolling. All this did not happen before. I performed a system test as well, which does not really show any problem with the touchscreen. Restarting the phone did not help either. What could be the issue then?
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Dec 29, 2011
I just updated my 9810 to OS 7.1, and now the touch feels not be not as responsive as it was before , there is no app world, as i have downloaded and installed it again, its not there. There is no hotspot feature in the version?
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May 3, 2012
I was at the gym and my iphone froze. I can not turn if off and touch screen non responsive.
Info:
iPhone 4
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Aug 30, 2010
I have a big problem with my N97's.Both of them are having the same problem.The screen is responsive to touch and actually does switch colors.The best way to explain is a screenshot.
http://a.imageshack.us/img831/2268/img0645a.jpg <==bigger image
I also made a video showing how the bars change color when u press a button.
http://www.mediafire.com/?jrh0bt83ax0789y
I tried to hard reset the phone but that didn't work, any suggestions?
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Aug 2, 2010
over the last few days my dare's touch screen has been acting up. first it was making random touches, i figured there is a pocket of air underneath the screen. now the screen is not responsive at all, it does not feel like the screen has been pushed at all it is like its completely solid underneath the touch screen. the display itself is fine, so i don't think the lcd is the issue.
there also seems to be a spot underneath the display on the left side (see picture) that has been expanding since the problem started. again i don't know if its air or moisture. any suggestions? i have seen both oem lcds and digitizers on ebay for around $15, which is more likely the cause of the problem?i can't draw too well with the touchpad on my laptop but the white thing is supposed to be an arrow pointing to what i'm talking about.
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Nov 22, 2014
my lumia 1520 often dont recognize touch. I have to lock and unlock to make it work or even restart sometime , irritates me to the core..
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Mar 2, 2015
I replaced my lcd panel today on my 1520, and I noticed that the keys weren't vibrating. So I went back to the settings to check if I had it was turned on, and it was. Is the lcd panel to blame, or it something else?
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Nov 23, 2013
I've checked every menu multiple times and can't find any way to stop the annoying "buzz" every time I press the 3 touch keys at the bottom.
I found the "touch" menu that says it should have these settings, but nothing in there about this. I did find a few old posts going back about a year for other WP phones having this "issue."
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Nov 19, 2014
My lumia 1520 getting hanged & touch sensor not working some times & its i pushed lock button and relock again then its work i have resets many times restores many times & the NOKIA CARE SUITE not working with lumia 1520 have any other software which can work with lumia 1520..
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Jul 19, 2014
I am a new Lumia 1520 owner and had been using an iPhone prior. On iPhone, I could take a screen shot just by pressing two buttons simultaneously and it would do so. With the Lumia, it seems I can only save a photo that's displaying on my screen. But what if I wanna take a screen shot of a text message conversation.
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Nov 5, 2014
My wife and i both have the Lumia 1520, she's been having problems with the phone zooming in. She'll be on instagram and for some reason the screw will zoom in and can't you do it until I reset the phone, also noticed t that the screen will shake at times. Is there a fix for this in settings or is it a bug? Bought the phone 3 weeks ago.
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Dec 31, 2015
I have a Lumia 1520 that I ordered from China a month ago from Ebay. It's still under the seller's 90-day warranty.I noticed recently two problems:
1) On a white/light background, there are a few brighter spots on the screen.
2) On a black/dark background, when I tap on the phone, there is colour distortion in a few specific areas. Those areas being 1/2 inch above the back button, and on the area of the screen that would be above the camera module. If I drop the phone from a height of a 1/2 inch of so onto a solid surface, these areas become especially pronounced.
I first noticed these problems after I put the "Kaleidio Dual Layer Armor Hybrid" case on the phone. Taking the case off improved the problems, but not completely.
Should I return the phone for a replacement? Or are these problems fairly standard with the Lumia 1520?I absolutely LOVE the Lumia 1520 with Windows 10 installed - it is exactly what I want from a smartphone.
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Jul 26, 2014
I've had issues on WP 8.1 and 8.1 DP where the lock screen will jitter when attempting to unlock phone by sliding up. It doesn't always happen but enough where its worthy of complaint.
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Mar 19, 2015
Just recently the screen on my 1520 has started to become unresponsive after making or receiving calls and only a soft reset will fix it until the next time I have a call.
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Dec 20, 2015
My 1520's screen after having ghost touches it went blank and have not been able to access the phone even though the phone is making notification sounds.
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Apr 16, 2014
I have posted the problem in a video here :
Is there a solution ? or the Service Center is the place to go.
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Sep 11, 2014
I've been using the Lumia 1520 for almost 3 weeks now, and so far I noticed two things , one it rebooted two times , once when I opened calendar and another when I opened battery saver , it's a bit weird and hope it doesn't happen again.
Okay the important thing , there are some blank lines beneath apps like viber and whatsapp, moreover there's a big line just in the middle of the Facebook messenger app, so is it me ?
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Jun 9, 2015
Tiles jumping on home screen.They go up and down on the screen , touch screen doesn't respond. Only way to fix is to reboot the device ...
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Jun 25, 2014
I have a question regarding adjusting the screen brightness. I am visually impaired and I want to turn it down as much as possible since I am using Narrator the screen reader in Windowsphone 8.1 so I get Everything in speech.
Well, if I turn the screen brightness down to low, is it easy for someone to see what I am doing or is there an app that will let me almost do the screen dark? On other platforms there are.
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Aug 12, 2014
My wife's new 1520 has the 8.1 developer preview on it. She has been using it for a month or so & then recently as she was using it, the screen would completely turn black. A second later (or 1/2 second) everything on her display would come right back up. It appears the same as if you were changing the display resolution on a pc, the screen blanks out for a second & then to the new resolution. The phone isn't hot, nor was it recently charged. It doesn't matter what app is running. In fact, I hard resetted it yesterday & it still does it.
I noticed yesterday, after I completely resetted it, I was using IE & the screen went blank, then back on, but the screen was upside down. This lead me to believe it was a sensor, so I turned on the rotation lock. Since then it has never come back on upside down, but it still goes blank. It really appears as a hardware issue. I started with a clean slate & the problem still persists.
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Nov 22, 2013
I am having a debilitating issue with the 1520. The bing search window popping up when my hand is no where near the search button. It exits me out of any app I am in and in some cases it freezes and I cannot press anything or exit the search screen. I have the Belkin folio wallet case and I noticed when closing the case it activates the search button. I lowered the touch sensitivity and this seemed to remedy that issue however the constant pop up of the bing search screen continues. I am going to do a wipe and reset of the device. Perhaps I have a lemon or maybe this device is not ready for primetime?
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Aug 28, 2014
Notice webpages going off screen and nothing can be done. I have a screenshot to show what I mean however the WPC app do not have the options to attache images neither the mobile site of it. Frustrated that other platforms can format website correctly but not on WP platform. Anyway to ensure website load correctly?
Using Lumia 1520 w/windows phone 8.1 update 1 preview.
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Oct 14, 2014
I'm running the latest Dev preview so I have Cyan. I had an event on my calendar for last night. It starting showing the day before, awesome, but today it won't go away. I even restarted the phone, no dice. Deleted yesterdays event from my calendar, still there.
Having issues with the lock screen and calendar events with Cyan? I did a hard reset after doing the Cyan update and I did not restore from a backup. Also my calendar item in question was one I put into my phones calendar and does not come from my sync'd email account calendar or anything.
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Apr 6, 2014
They are very thin and extend almost the width of the screen. I assume this is some kind of screen defect, but it's pretty subtle. I'm considering waiting until WP8.1 comes out so I don't have to redo my start screen with a replacement unit. However, extremely small screen imperfections and maybe if they are normal for fairly large IPS displays.
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Jul 26, 2014
When the screen is locked and i receive a notification from Whatsapp the lockscreen starts to go up and down as I'm swiping it, it DOESN'T happens every time, it's like 1/5.
Today it went further, it unlocked the screen and messed around by itself until stops at Skype, I'm really disappointed right now afraid of it get worse, this is a hardware problem?
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Apr 16, 2014
I've downloaded windows 8.1 preview for Lumia 1520 all night to test this feature project my screen over Wi-Fi or Miracast but the project my screen DOES NOT WORK ON LUMIA 1520, IT SHOWS CANNOT CONNECT OVER WIFI PLEASE CONNECT USB, , secondly why music app taking so much of time to load even when I try to load it as soon as the phone starts with no background apps...
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Jul 24, 2014
So I'm playing around with 8.1, and am trying to get an image I like as my start screen background. But no matter what I do to resize the image in Photoshop or what have you, my 1520 always wants to crop it. I want to use the entire image.
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