Lumia 1520 :: Phone Touch Screen Unresponsive
Dec 16, 2015
Not sure if I have a hardware or software issue. I just updated my 1520 to Windows 10 (build 10586.29).
The touch screen will randomly stop working. I'll be trying to scroll, open an app, etc. Nothing. I have to reboot the entire phone. I also get random ghost touch issues.
None of this was happening on Windows 8.1. However, I have only had the phone for two days. Used 8.1 for one day and have been using 10 today. That is why I am unsure if this is an OS issue or a hardware defect.
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Mar 3, 2015
I  dropped my Z3 on it's backed and the top half it cracked. The screen was undamaged but  the top half is now unresponsive when touched. Everything else on the phone works fine but the top half of the screen just doesn't respond when i touch it.
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Jun 5, 2014
I bought my Z5 less than a month ago, it rarely fell. Today it slipped out of my pocket on a medium hard ground and the screen got cracked from the bottom left and the screen would not respond. I restarted it using the power+up volume button but it still is unresponsive.
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May 9, 2014
I have had my Z2 for a while now. I'm very happy with my phone, but there are a few problems that i need fixed or deliver the phone back, because i cant use it like this.
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When i use the touch screen either calling a number, writing a text or anything, it aint always so responsive.
If i write a little word like: "Hi, my name is dave" then what i see written is: "H, Myname is dve"
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This is VERY hard for me to tolerate right now. I have always had samsung phones and i have never had any issues with the touch, but i wanted to test a Sony phone and i bought this one. My first impression was very good, but now its not that great.
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May 21, 2015
Today my phone's screen suddenly went unresponsive to touch. As of now, touching it doesn't do anything, so the phone is inoperable. This did not occur as the result of a drop or other abuse. However, I have seen the numerous "ghost swipe" posts, and I will admit that I always carry my phone in my front pocket, face down. However I put my phone on a flat surface and it didn't seem to be bent.
The interesting thing is that sometimes, touching the upper left hand corner of the screen will issue a vibration just like the one you get from pressing the capacitive buttons on the bottom. And 3 times I have actually opened Cortana from pressing and holding near the top left corner of the phone, above the LCD. I've attached a picture where I have highlighted the places where touching the corner can issue a vibration - the blue area provokes the vibration and the yellow dot is where I've managed to open Cortana.
All of the other buttons on the sides work fine, I've done many soft resets but I'm reluctant to do a hard one. Right now I'm probably just going to get the screen replaced or something, or do you think that the screen's not the problem?
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May 18, 2015
Several times per day, my screen just stops working. The LCD portion of the screen still turns on and off, but it won't recognize any touches. The only way out is a soft reset, since I can't swipe down to turn the phone off, then it works again. I have the Windows 10 preview installed, if that matters.
I'm thinking that it's a hardware issue, but I'm not 100% on that, since a soft reset temporarily solves the problem.
I also tried a hard reset and that had me hopeful, because it worked most of the day, then the issue returned in the evening.
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Nov 22, 2014
my lumia 1520 often dont recognize touch. I have to lock and unlock to make it work or even restart sometime , irritates me to the core..
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Nov 19, 2014
My lumia 1520 getting hanged & touch sensor not working some times & its i pushed lock button and relock again then its work i have resets many times restores many times & the NOKIA CARE SUITE not working with lumia 1520 have any other software which can work with lumia 1520..
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Jul 25, 2015
Owner of lumia 1520. Sometimes in my pocket, sometimes while I'm working with it and sometimes when it's left on the desk, Cortana launches automatically and Touchscreen becomes totally unresponsive and multitasking sub menu appears. Sometimes screen contents start to rattle...
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Mar 30, 2010
I posted this in the wrong forum earlier like an idiot. If you see it please disregard. I didn't know how to get it deleted, I'm still a newbie as if you couldn't tell. My Sprint Touch Pro's touchscreen slowly died today. And I was wondering if anyone had any advice on what I should do. I bought it on eBay and apparently the warranty is non-transferable so that's void. I have it on Boost so I'm guessing going to Sprint is out of the question also.
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Jun 9, 2015
Woke up this morning to a completely unresponsive phone. Screen is blacked out, tried a soft reset and nothing happened. Plugged it in via USB to try and do a Windows Phone recovery and the computer isn't even recognizing it. Weird thing is when I set the phone on a wireless charger the charger lights up like it is charging.
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Dec 29, 2012
I have been playing around with my phone last night taking pictures (the low light pictures are amazing)and when I tried to unlock my phone this morning, nothing of touch input seems to react, even the buttons under the screen don't light up and do not respond on.
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Nov 22, 2015
I am having an issue with the 950s screen responsiveness and hoping a few other ow red could confirm if they are also so I know if it's a bad screen or something else.
When the phone is laying flat on a hard surface the screen is completely unresponsive. As soon as a pick it up everything is fine.
The other issue is in regards to the keyboard which seems to be hit or miss on recognizing input near the edges of the screen.
I suspect it could be the tempered glass screen protector but I don't want to remove it if others have the issue if there is a known software issue.
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Dec 20, 2015
My 1520's screen after having ghost touches it went blank and have not been able to access the phone even though the phone is making notification sounds.
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Nov 15, 2014
I´ve had this Z3 for about 3 weeks, suddenly the screen got unresponsive, it doesn´t respond at all !!
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Jun 4, 2014
I started noticing this problem on my phone (iPhone 5s, iOS 7.1.1) where my screen would kind of go haywire without me touching it. For example, if I'm browsing through Vine, it would automatically scroll all the way up as if I had pressed the info bar on top (the one that lets you scroll all the way up with one touch) and then would keep trying to pull down to refresh all by itself. The problem would temporarily go away when I locked the screen, but it would come back once in a while. At this point, I tried turning it on/off, doing a reset by holding the home and power buttons, and restoring it from a backup.Â
Now, the problem has escalated to where the entire screen is unresponsive to touch at first unlocking. It was a minor nuisance, until the entire screen would stop responding while the phone was unlocked and I had been using it. I tried turning it on/off and the reset with the home/power buttons, but the problem would still come up. At this point, I ended up doing a complete restoration of my phone and deleted everything I had on there. The problem seemed to go away last night, but this morning, after I unplugged it from its charger, the problem was back.Â
My current issue now is that the touch screen is unresponsive when I first try to unlock it, but I lock and re-unlock it and the screen works fine. But I have to do this EVERY SINGLE TIME I want to use my phone.
Info:
iPhone 5s, iOS 7.1.1
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Dec 2, 2014
Lumia 1520 seems to have a black line running vertically down the screen (see attached photo). I am hoping it is just software related but I have done a factory reset and it is still there. It is not a crack and if it is dead pixels I have never seen them like that before. I have included a picture....
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Nov 26, 2011
The touch screen suddenly stopped working from last night It was still working at 2 am when i went to bed to set an alarm.This morning i wouldnt press anything..I tried hard reset byholding odwn the 3 buttons, and now it askes for choice of language and i cant press anything.I also tried restoring it using Nokia Suite, and nothing has worked. I think it might have been a hardware problems.Right now it is still udner warannty. Is there anothing i can do before i bring it in? I currently live in hurstville (NSW) i dont know how ot use the "find a store" it keeps giving me stores in sydney CBD.
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Jun 16, 2012
Recently my Ray's touchscreen has stopped working completely; the screen its self works, as do the volume and power buttons, but it won't register any touch - I can't even unlock the slider. Tried all of the usual things, recharging, leaving the battery out etc. In the end I used the repair tool which installed ICS, and that actually worked for about two days, but the same problem just came back.
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Nov 26, 2012
I've been using xperia active for 6 months now and it is a very nice phone, but one day the touch screen has become unresponsive.Everytime when I want to click an icon on the screen or type on the on-screen keyboard I would have to tap many times and it is very frustrating.
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Sep 22, 2015
My z3 screen recently cracked from top right corner to bottom left and the top two thirds of the screen is unresponsive to touch. So once I turned it on I cannot enter my PIN.
Can this issue be fixed with a simple screen replacement or is it a deeper issue?
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Jun 24, 2015
While i was at school my Nexus 5 is still working properly. Our class will be staring soon so I turned on my Nexus 5's screen to put it to silent mode and close some apps, but white horizontal lines suddenly keeps appearing and disappearing and will appear again (like it was Fluctuating) then i turned the screen off and turned it on again and the white lines stopped but when i tried to unlock it, the touch screen won't work. I did not drop it nor did it got wet. What caused it to do that? (NOTE: I did a hard reset, Factory Data reset doesn't work, and other buttons is still working properly)
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Apr 10, 2015
I don't know why, but my touchscreen no longer works. Buttons all work and the general function of the phone seems to be intact. I've been looking for a factory reset option using fastboot and I haven't found anything yet. Also tried to the "factory option in fastboot" in hopes it would completely reset my phone. I don't know if this is a software or hardware issue yet, but it's extremely aggravating.
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Dec 3, 2014
replaced screen on iPhone 5s now screen works but touch is unresponsive. What is probable cause?
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Dec 26, 2011
I have this weird thing going on with my Atrix. I've had it for about six months and it was fine until now. What happens is that the touchscreen stops responding after it is turned off (pressing the power button) and back on. I can't unlock the phone, but the volume buttons are still responsive and I can still turn off the screen. If i reboot it (by removing the battery), it boots up just fine, with the screen working perfectly. It'll sometimes stop working when ending a call. The weird thing is that it doesn't happen everytime I turn off the screen, and when it happens, if I turn it off and back on it sometimes starts working again. It also seems to happen more frequently when the battery is low.
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Mar 7, 2015
Experiencing a sudden blue smudge appearing in phone screen? it becomes really noticeable on dark backgrounds. It happens to me a while ago without clear cause and I dont know what should I do to make it go away.
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Sep 25, 2014
With the 1520, when I switch away from the phone screen during a phone call and activate and deactivate the proximity sensor, it returns to the last screen I was on with a banner on the top rather than returning to the phone screen. With the 1020, it always returns to the phone screen.
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Jul 26, 2014
When you unlock your phone by swiping up on the lock screen, if you try to swipe up on the Start screen immediately from the bottom of that screen, you will likely get no movement on the screen. If you swipe up from the top half of the screen you will likely get immediate movement of that screen.It seems as though when the phone performs screen transitions that the top half of the screen gets its touch enabled anywhere from a half a second to a second or two faster than the bottom half of the screen.
This became really apparent with the new animated lock screens that were just released. With one of those installed (aka the first choice in the list of animated lock screens), if you unlock your phone, try immediately swiping up from the bottom multiple times rapidly on the Start screen once it becomes visible. For me, it doesn't register a swipe for almost 2 seconds. But the top half of the screen registers a swipe almost instantly. It does have a little more of a delay on the top half than it does if you use just a normal lock screen.
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Jan 25, 2010
Lately the touch screen of my storm has been doing something pretty weird. For the past few weeks, when I try to select something on one side of the screen,it won't respond. Like that side of the screen is dead or something. Then there are times when I try to select something that's on the right, the icon on the opposite side of the screen lights up.Same thing hapens when its in landscape view.And sometimes it doesn't even respond at all. It's most problematic when I try to use the keyboard function. Letters opposite of what I want light up. I've been turning the storm around so that the letter I want to sellect is on the responsive side of the screen, and sometimes I have to tap repeatedly just to get the button I want highlighted.Used to be that it would come and go, but more recently it's been coming more often than it is going.I've already tried a battery pull, but I don't think it worked. And it's been a while since I upgraded it, but only because I lost the software and cord to connect it to the computer.What do I need to do?
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Apr 28, 2012
Update to 4.0 ICS two days back as it arrives in India, everthing is seems to me is pretty switching back to apps is far better now from previous version.But the main issue is with games when i started "Angry Birds" is starts off smoothly and all the hardare buttons are working just fine but the touch screen becomes completely unresponsive and even "Temple Run" slows down and touch is just horrible, sometimes it even plays its own moves, haaa..haa, funny.. Same issues a bit of a time for few seconds also goes for "Skater Boy" game too which mostly runs very fine.
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Oct 6, 2011
So this morning I took my Xperia Play out of its charging dock, to find that the touch screen is now completely unresponsive.I have tried updating and repairing the software through the PC companion, but the screen is still completely unresponsive. The phone is still (technically) working, and can be navigated by using the PS controls, but the touch part of the screen is not working.
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