BB Storm 9500 :: Touch Screen Issue Unresponsive
Jan 25, 2010
Lately the touch screen of my storm has been doing something pretty weird. For the past few weeks, when I try to select something on one side of the screen,it won't respond. Like that side of the screen is dead or something. Then there are times when I try to select something that's on the right, the icon on the opposite side of the screen lights up.Same thing hapens when its in landscape view.And sometimes it doesn't even respond at all. It's most problematic when I try to use the keyboard function. Letters opposite of what I want light up. I've been turning the storm around so that the letter I want to sellect is on the responsive side of the screen, and sometimes I have to tap repeatedly just to get the button I want highlighted.Used to be that it would come and go, but more recently it's been coming more often than it is going.I've already tried a battery pull, but I don't think it worked. And it's been a while since I upgraded it, but only because I lost the software and cord to connect it to the computer.What do I need to do?
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Sep 12, 2010
I wish there was an easy way for me to portray the amount of disdain I have for my Storm at this time, however, that won't do me any good!I'm just looking to get some insight to my problem and whether or not it can be resolved! It would be really unfortunate if I had to replace my lump of a phone as I am a college student that just moved away from home and am in the middle of my two-year contract.My phone is still in operating order minus the faulty touchscreen, it still receives messages, emails, and even phone calls. All the side buttons work, in short, the screen is just dead.I did not drop it nor spill any liquids on it and I've performed a plethora of battery pulls. I'm at a loss!Let me describe the events that occurred before (seemingly) death of my touchscreen. I was at a friends house preparing for a 9/11 5k race when I noticed my battery was running low so I left it in a safe place to quietly run out of steam because I had no need to carry a phone during a race. At this point it was still fully functional. After the race, I check my phone to see if it was out of power yet which it was. I get home later that night and charge it only to rudely surprised by an inoperable screen. I cleaned the screen and did a few battery pulls afterwards in hopes it was only a minor problem to no avail.
A little hardware information that may be of use:
Verizon Carrier
OS .328
I was also in a moderate car crash the day prior so perhaps that may have caused some problems? Externally, my phone is in mint condition. I suppose this just hasn't been my week!
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Jul 19, 2011
A few weeks ago I bought my first Blackberry - Storm 9500, Grade A on ebay.Last week on holiday I left it in the glove box of the car for a couple of days and the touch screen stopped working. I could scroll and highlight but nothing would open.
Returning from my holiday I looked online and realised there was a reset button behind the battery cover.I pressed this last night and the phone worked perfectly again.
However this morning the phone was back to the same issue and now pressing that button does nothing.This is a full description of the issues;Green button works. Red button works, Return button works. Mebu button works. Handset lock button works.Camera button does not function.Volume up and down buttons do not function.Touch screen will scroll on menu and highlights apps, but upon clicking nothing opens.
So although I can press the gree button to answer a call - I can't make a call because I can't select a contact or numbers to dial.
I have bought a USB lead to see if the phone needs an update or to see if I can reset it but i've never connected a phone to my PC before so I'll have to look at it in the morning with the manual.I have personal data on the phone which I must remove if I end up sending it back - I expected to be able to use all the functions of the phone via my PC.
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Mar 23, 2012
How can I go about sending bb 9500 phone in to Blackberry for repair as software update (to ver 5.0) has not fixed a number of issues.
- issue 1: camera not functioning
- issue 2: faulty touch screen
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Mar 27, 2010
So I bought this used storm. Touch screen worked perfectly.But it had tons of dust under screen. so i did some research found a video on how to clean it. So I lefted the screen with a guitar clip, put a thin lint removing cloth underscreen. Got all the dust out, I was excited phone was looking Good.BUT NOW PHONE DOES NOT RESPOND TO ANY TOUCH AT ALL. I mean NONE. Anyone know what happened? What I need to replace or do now? Any suggestions or feedback would be great.
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Sep 3, 2010
Yesterday i dropped my storm and it shut off completely, no cracks on the screen nothing. I did a battery pull repeatedly and charged it over night, at first the red light would blink whenever i hit the power button and now its completely unresponsive, no red light at all. Will not even show its charging, my computer will not detect it.
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Mar 30, 2010
I posted this in the wrong forum earlier like an idiot. If you see it please disregard. I didn't know how to get it deleted, I'm still a newbie as if you couldn't tell. My Sprint Touch Pro's touchscreen slowly died today. And I was wondering if anyone had any advice on what I should do. I bought it on eBay and apparently the warranty is non-transferable so that's void. I have it on Boost so I'm guessing going to Sprint is out of the question also.
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Nov 15, 2014
I´ve had this Z3 for about 3 weeks, suddenly the screen got unresponsive, it doesn´t respond at all !!
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Jun 4, 2014
I started noticing this problem on my phone (iPhone 5s, iOS 7.1.1) where my screen would kind of go haywire without me touching it. For example, if I'm browsing through Vine, it would automatically scroll all the way up as if I had pressed the info bar on top (the one that lets you scroll all the way up with one touch) and then would keep trying to pull down to refresh all by itself. The problem would temporarily go away when I locked the screen, but it would come back once in a while. At this point, I tried turning it on/off, doing a reset by holding the home and power buttons, and restoring it from a backup.Â
Now, the problem has escalated to where the entire screen is unresponsive to touch at first unlocking. It was a minor nuisance, until the entire screen would stop responding while the phone was unlocked and I had been using it. I tried turning it on/off and the reset with the home/power buttons, but the problem would still come up. At this point, I ended up doing a complete restoration of my phone and deleted everything I had on there. The problem seemed to go away last night, but this morning, after I unplugged it from its charger, the problem was back.Â
My current issue now is that the touch screen is unresponsive when I first try to unlock it, but I lock and re-unlock it and the screen works fine. But I have to do this EVERY SINGLE TIME I want to use my phone.
Info:
iPhone 5s, iOS 7.1.1
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Nov 26, 2011
The touch screen suddenly stopped working from last night It was still working at 2 am when i went to bed to set an alarm.This morning i wouldnt press anything..I tried hard reset byholding odwn the 3 buttons, and now it askes for choice of language and i cant press anything.I also tried restoring it using Nokia Suite, and nothing has worked. I think it might have been a hardware problems.Right now it is still udner warannty. Is there anothing i can do before i bring it in? I currently live in hurstville (NSW) i dont know how ot use the "find a store" it keeps giving me stores in sydney CBD.
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Jun 16, 2012
Recently my Ray's touchscreen has stopped working completely; the screen its self works, as do the volume and power buttons, but it won't register any touch - I can't even unlock the slider. Tried all of the usual things, recharging, leaving the battery out etc. In the end I used the repair tool which installed ICS, and that actually worked for about two days, but the same problem just came back.
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Nov 26, 2012
I've been using xperia active for 6 months now and it is a very nice phone, but one day the touch screen has become unresponsive.Everytime when I want to click an icon on the screen or type on the on-screen keyboard I would have to tap many times and it is very frustrating.
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Mar 3, 2015
I  dropped my Z3 on it's backed and the top half it cracked. The screen was undamaged but  the top half is now unresponsive when touched. Everything else on the phone works fine but the top half of the screen just doesn't respond when i touch it.
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Jun 5, 2014
I bought my Z5 less than a month ago, it rarely fell. Today it slipped out of my pocket on a medium hard ground and the screen got cracked from the bottom left and the screen would not respond. I restarted it using the power+up volume button but it still is unresponsive.
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May 9, 2014
I have had my Z2 for a while now. I'm very happy with my phone, but there are a few problems that i need fixed or deliver the phone back, because i cant use it like this.
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When i use the touch screen either calling a number, writing a text or anything, it aint always so responsive.
If i write a little word like: "Hi, my name is dave" then what i see written is: "H, Myname is dve"
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This is VERY hard for me to tolerate right now. I have always had samsung phones and i have never had any issues with the touch, but i wanted to test a Sony phone and i bought this one. My first impression was very good, but now its not that great.
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Sep 22, 2015
My z3 screen recently cracked from top right corner to bottom left and the top two thirds of the screen is unresponsive to touch. So once I turned it on I cannot enter my PIN.
Can this issue be fixed with a simple screen replacement or is it a deeper issue?
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Jun 24, 2015
While i was at school my Nexus 5 is still working properly. Our class will be staring soon so I turned on my Nexus 5's screen to put it to silent mode and close some apps, but white horizontal lines suddenly keeps appearing and disappearing and will appear again (like it was Fluctuating) then i turned the screen off and turned it on again and the white lines stopped but when i tried to unlock it, the touch screen won't work. I did not drop it nor did it got wet. What caused it to do that? (NOTE: I did a hard reset, Factory Data reset doesn't work, and other buttons is still working properly)
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Apr 10, 2015
I don't know why, but my touchscreen no longer works. Buttons all work and the general function of the phone seems to be intact. I've been looking for a factory reset option using fastboot and I haven't found anything yet. Also tried to the "factory option in fastboot" in hopes it would completely reset my phone. I don't know if this is a software or hardware issue yet, but it's extremely aggravating.
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Dec 3, 2014
replaced screen on iPhone 5s now screen works but touch is unresponsive. What is probable cause?
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Dec 26, 2011
I have this weird thing going on with my Atrix. I've had it for about six months and it was fine until now. What happens is that the touchscreen stops responding after it is turned off (pressing the power button) and back on. I can't unlock the phone, but the volume buttons are still responsive and I can still turn off the screen. If i reboot it (by removing the battery), it boots up just fine, with the screen working perfectly. It'll sometimes stop working when ending a call. The weird thing is that it doesn't happen everytime I turn off the screen, and when it happens, if I turn it off and back on it sometimes starts working again. It also seems to happen more frequently when the battery is low.
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Apr 28, 2012
Update to 4.0 ICS two days back as it arrives in India, everthing is seems to me is pretty switching back to apps is far better now from previous version.But the main issue is with games when i started "Angry Birds" is starts off smoothly and all the hardare buttons are working just fine but the touch screen becomes completely unresponsive and even "Temple Run" slows down and touch is just horrible, sometimes it even plays its own moves, haaa..haa, funny.. Same issues a bit of a time for few seconds also goes for "Skater Boy" game too which mostly runs very fine.
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Dec 16, 2015
Not sure if I have a hardware or software issue. I just updated my 1520 to Windows 10 (build 10586.29).
The touch screen will randomly stop working. I'll be trying to scroll, open an app, etc. Nothing. I have to reboot the entire phone. I also get random ghost touch issues.
None of this was happening on Windows 8.1. However, I have only had the phone for two days. Used 8.1 for one day and have been using 10 today. That is why I am unsure if this is an OS issue or a hardware defect.
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Oct 6, 2011
So this morning I took my Xperia Play out of its charging dock, to find that the touch screen is now completely unresponsive.I have tried updating and repairing the software through the PC companion, but the screen is still completely unresponsive. The phone is still (technically) working, and can be navigated by using the PS controls, but the touch part of the screen is not working.
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Aug 13, 2012
i upgrade the last version for my Xperia Play but unfortunately the touch screen is now completely unresponsive, The phone is still (technically) working, and can be navigated by using the PS controls, but the touch part of the screen is not working.
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Oct 4, 2012
My xperia mini pro touchscreen became unresponsive after turning it back on. In order to make it work again, I would need to remove the battery and put it back again.
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Nov 18, 2011
The following has been happening since before the latest update, and continued after.My phone will randomly reboot itself (there doesn't seem to be any correlation with what I'm doing) and then hang at the rotating red logo.If I push the power button the display will turn off, but after that no buttons have any effects.If I plug the phone in the display comes back on to the unlock screen, but the touch screen is also unresponsive.The phone is definitely still running though, as my bluetooth headset will reconnect and time-based notifications will still happen (I have the phone set to beep every half hour).If I leave the phone sitting for a significant length of time I will notice it getting warm, and it will eventually reboot again and behave normally.Battery pull does nothing.Wiping the cache partition does nothing.I've done a factory reset before, and this makes the problem go away for a while, but it comes back.
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Jul 31, 2010
I'm having problem with my storm phone ever since it was dropped in water. I left it to dry for a week. Since then I replaced my battery and the phone came on with the clock and then the screen showed up. and could not do anything. Then the screen went black. Now when I try to recharge it only a green light appears and nothing else. Did I kill my battery and is the phone no longer good or it's just my screen and i can replace it.
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Feb 8, 2016
I am having an issue where the touch screen seems to be unresponsive for a short time after unlock. For instance, if I unlock the phone via fingerprint, pattern, or slide the first touch doesn't respond and I have to tap whatever app or item I am trying to use. I'm using Cataclysm ROM with the most recent ElementalX kernel. Maybe it's a ROM/Kernel thing and I should try stock but just wanted to ask here.
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May 20, 2012
I have been having this bro;em yesterday and also today when i woke up. My Verizon iPhone 4S touch screen is un responsive sometimes then it workes other times. My Sleep/WAke button also doesnt work. My phone thinks that my sleep button is always being pushed so if my touch sreen is working i can do anything becuase my phone puts it self to sleep when i unlock it. I was on IOS 5.0.1 and then updated to IOS 5.1.1 thinking that this would help me but i didnt.
Info:
iPhone 4S, iOS 5.1.1
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Feb 26, 2010
I have had my Storm since it came out. I take great care of it, only update with official revs of the BB OS. I only have a few applications. I turned it on a few days ago and got a white screen that had a JVM error 102. Called VZ tech support and they told me I had a corrupt file in the OS and asked me to unistall and reinstall. I have done this 5 times and still I have a white screen that has reset on it. Even doing a cold boot, nothing changes.
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Oct 25, 2015
A couple of times now I've had this problem where I go to use my phone or read a new text that has come through and when I go to enter my 4 digit pin the screen is not responding & I have this blue horizontal line that moves down from the top of the screen continuously like its doing some sort of scan over the phone. I have no way to stop this or to have the ability to enter my 4 digit pin for accessing my phone.
Eventually I give up trying to enter my pin & put my phone down for hours. When I come back to try again twice now I've been able to use my phone like normal and the issue seems to have gone away but other times this still remains for a longer time then randomly starts to work as normal. I've forced my phone to turn off & or reboot but this still isn't fixing the problem. I haven't been able to access my phone for over 10 hours and I have miss calls & messages that people have sent me but unable to get past my 4 digit pin to read them.
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