BB Storm 9530/9500 :: Storm White Screen Of Death?
Feb 26, 2010
I have had my Storm since it came out. I take great care of it, only update with official revs of the BB OS. I only have a few applications. I turned it on a few days ago and got a white screen that had a JVM error 102. Called VZ tech support and they told me I had a corrupt file in the OS and asked me to unistall and reinstall. I have done this 5 times and still I have a white screen that has reset on it. Even doing a cold boot, nothing changes.
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Sep 12, 2010
I wish there was an easy way for me to portray the amount of disdain I have for my Storm at this time, however, that won't do me any good!I'm just looking to get some insight to my problem and whether or not it can be resolved! It would be really unfortunate if I had to replace my lump of a phone as I am a college student that just moved away from home and am in the middle of my two-year contract.My phone is still in operating order minus the faulty touchscreen, it still receives messages, emails, and even phone calls. All the side buttons work, in short, the screen is just dead.I did not drop it nor spill any liquids on it and I've performed a plethora of battery pulls. I'm at a loss!Let me describe the events that occurred before (seemingly) death of my touchscreen. I was at a friends house preparing for a 9/11 5k race when I noticed my battery was running low so I left it in a safe place to quietly run out of steam because I had no need to carry a phone during a race. At this point it was still fully functional. After the race, I check my phone to see if it was out of power yet which it was. I get home later that night and charge it only to rudely surprised by an inoperable screen. I cleaned the screen and did a few battery pulls afterwards in hopes it was only a minor problem to no avail.
A little hardware information that may be of use:
Verizon Carrier
OS .328
I was also in a moderate car crash the day prior so perhaps that may have caused some problems? Externally, my phone is in mint condition. I suppose this just hasn't been my week!
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Apr 18, 2010
How many Storm 1 owners are there that's ready to upgrade to the storm 3 when it comes out, or thinking of going with something totally different?
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May 4, 2010
My Storm 1 crashed Sunday night with message on screen stating 'Reload Softwares 552'. I called Verizon Tech Support and they just ended up giving me a brand new Storm 2 for free! All I had to do was re-sign my contract for another two years. Gonna miss my Storm 1 but the Storm 2 is sweet! Just got it today. Anyone wanting to upgrade, try using that excuse.
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Apr 5, 2010
If I have my phone stolen or I lose it, will Verizon replace my Storm 1 with a Storm 2, using my insurance?
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Jun 3, 2010
My browser and email stopped working about 3 days ago and I spent almost a whole day on the phone with support, no help. They had me do everything including delete all my service books and now there is nothing in the host routing table. They finally said, we cant help. My phone is stuck on lower case edge and I cant get data.
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Jan 18, 2010
i have a unlocked blackberry storm for tmobile i can send and recieve texts and the internet works fine, however when i try to call it says no channel/circuit avaliable. i went to india for a few weeks and calling worked just fine there is there any way to fix this problem?
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Jan 23, 2010
I'm having is when I go to send the service books to activate email I keep getting update failed I tried the diagnostic test and manually sending the books. I was wondering if I can replace the verizon email service books with att's books also if that is possible what books will I look for in crackutil any help is appreciated
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Feb 11, 2010
Has a Storm and it just shut off on. When I pull the battery, the red light comes on for a few seconds and the screen and buttons light up. Then, it starts over. 20 minutes later and it's still in that same cycle.
It's rocking Verizon's official 5.0 and she doesn't do anything to modify or hack it. I've never encountered this before.
I'm wondering if the OS became corrupt, but we're @ Red Lobster and there's nothing I can do now.
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Jun 7, 2010
Somtimes when reading a text or using camera my Storm will re-boot and when it comes back up it will say the battery is dead. This happens after its been on the charger all night. The only way to fix it is to use quickpull. Which i have set to re-boot everyday at 5am.. Could my battery be going bad or what?
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Jan 6, 2010
So my old, wine covered Storm is gone and I got a brand new replacement from Telus today. Hurray! I backed up the old phone and restored it backup on the new one, but all my third party apps are gone (Telus told me that they should transfer, but I was skeptical). Is there anyway to get these back without having to re-download them all? There's two or three that I actually paid for... it would suck to have to re-buy them!
I'm looking at BlackBerry Desktop Manager, and there's an option to import 3rd party apps from the old phone to the new one, but you need to have both phones at the same time I think. Not too handy!
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Jan 23, 2010
For the past 4 or 5 days I am waking up to find my 4 E-Mail accounts wiped off my Storm. I add them again and by the nex day they are all gone again. I went to a Verzon Service center and they were at a loss as what to do. They suggested I go home and call a Verizon tech to walk me through a hard reset. I insisted on calling from the store which clearly irrritated the employees there. When I spoke to the tech at the 800 number she was incredulous that they wouldn't help me at the store. She asked to speak to the supervisor there. They had a short conversation and he hung up and said I need to do a hard reset but the store policy is not to do that.
So, I went home and calle dtech support again and did the hard reset and reset my 4 email accounts. This was last night. This morning 2 of my accounts were deleted from the phone and the other two, while there were non-functional. The E-Mail setup function was gone from my phone. I had to do a restore to get it back and reset my accounts again. I'm guessing my only recourse is to go back to a verizon store again and insist on yet another replacement? I'm really beginning to hate Verizon.
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Jan 25, 2010
I'm having trouble with video playback on my Storm. I put movies on that I have used and have worked before, and now will not. When I play movie it gets the green loading alert in corner then starts to play the audio only with no video. I am on .419 shrunk, is it possible it removed something to play video. My recorded movie from camera do playback.
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Mar 10, 2010
I am having trouble trying to use the Voice Dialing feature on my phone.It used to work fine, but now any time I try to access the Voice Dialing, it goes to to the Voice Dialing screen, and it starts Initializing/syncing, but it just backs out back to the main screen.I've tried using convenience keys and the touch screen to access Voice Dialing.Nothing works.
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Feb 12, 2010
I have looked everywhere and i cant seem to find any drivers. the blackberry website seems to say that they are on windows update and I can find them but i don't know how to extract them. Basically, i have a custom built pc and windows 7. All usb ports have been tested with other devices. I tried the desktop manager 5.0 and 4.7 and that doesn't recognize my BB. Windows says that i have connected an unknown device.
I tried rebooting the device and pc and removing the battery from the device. All to no avail.
Someone please tell me where to find it, give me steps to get it working, or where to find a self extracting driver. Also I downloaded the RIM blackberry smartphone driver from the windows update site and it still says it didn't install correctly
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Mar 11, 2010
I'm looking to remove voice dialing from my storm but can't find a device software download that works. When I tried to get it from verizon's site it would not let me download the mr3 update to my computer.
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Jul 25, 2010
could anyone please help me out i wanna delete all the pictures on my storm but dont want to do it one by one.Is there anyway you can delete them all at once?
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Mar 10, 2010
I successfully tethered my Storm to my Apple laptop using Bluetooth, but when I try to get on the Internet it takes me to the Mobile Broadband Connect page and asks me to subscribe to the $30 a month plan. Now I just want to be able to use my laptop about once a month when I am up in the mountains, so it is a waste to spend $30 for the Mobile Broadband plan when I will be using about 20 MB worth of data on my laptop every month. Is there any way at all to get around this screen and get on the web with my computer? I understand this is ethically dubious, but again, I pay for the data plan every month and I just occasionally would like to access data with my laptop.
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Feb 5, 2010
Bought an unlocked Storm 9530 yesterday and popped in my T-Mobile SIM card. I could text, but not place any calls. When I tried calling, I received a "No circuit/channel available". At the call screen I see a a phone number that isn't mine. After I gave up I turned off the phone for a while and let it charge. Upon booting up I got an error message and my SIM refused to work at all. It says SOS at the top right and even though my mobile network is on, it just doesn't do anything. I have the mode set to GSM/UMTS and 3G/2G. I can't even select a network manually. I get an error that says "Unable to acquire network."
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Mar 17, 2010
My 9530 screen would always stay lit when I had it charging.Recently,it has been dimming to black after a couple minutes while charging.For the life of me,I can't find the setting to keep the screen on.Can someone please help?
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Jul 3, 2010
I took my first blackberry storm 9539 as a gift recently. I have no previous experience with blackberry phones and the first thing i noticed as soon as i tried to test the phone is that every time i tap on the screen to make a selection the whole screen is mooving. It seems like the screen is not fixed very well on the phone body. Is it normal or the phone i got is defective.
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Jan 27, 2010
I have a Storm 9530 (Verizon), My screen went black today, I can't see anything to do anything. I tried to do a backup to my PC but it kept disconnecting, then connecting. So then I tried to update it, and it did the same thing, the update got part of the way through and stopped because it was waiting for me to "initiaize device", so I just started tapping the screen hoping something would happen (can't see anyhting rememeber) nothing did! I have taken the battery out too many times to count today, trying to figure this out. I even took it out and left it out for over an hour. Any ideas on how I can get my phone back?
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Jan 3, 2010
Hey I'm new to the whole crackberry thing but I'm not new to smart phones. I just got my 3rd replacement storm 1 in a month. The first one they sent me came with 4.7 operating system and I had to update it to 5.0 thinking that would fix it but it didn't .. I ended up having wicked bad memory leak problems which greatly affected the performance of the phone. The second one I got had similar issues but it was even worse than my 1st one cause I constantly had to restart my phone. I just got my 3rd one yesterday and I'm still having memory leak issues which causes my phone to be slow and delayed. I was going to trade for a different handset online but the said by the time they received my phone my 30 day warranty would be over and I would have to go a week without a phone so I went to the store and they were pretty much month help at all and I was there for almost 2 hours. I don't know if anyone on here can give me any advice on what I can do if there even is anything I can do. But please help cause this is driving me nuts and I'm so sick of being on the phone with Verizon constantly.
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May 3, 2010
my blackberry storm 1 does not switch on can any one help.1 light goes red then clock appears then switch off
when connected to computer with bateery outsymbol then display changes and loads device manager apps then crashes at initialisation, tried to wipe again and re load just light red then powers up and then clock goes round 3 times aand ten off again.
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Jan 27, 2010
Took my storm1 into a corporate store to get my phone replaced for dust in the screen. Rep looks at my phone and says "well, thats why we try to sell you phone cases and screen protectors...we will NOT replace this for this reason." I asked her where in the manufacturers warranty it states my phone requires any protective devices. I didn't even want to argue the obvious point that a screen protector or a case wont prevent this. She just took it back and blew a can of air around the perimeter of the screen and said "sorry, but thats all I can do for you.
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Jan 6, 2010
Ever since I upgraded to OS 5.00.328 my storm's screen lock has not worked properly. When I try to unlock it, it will immediatly lock back up on its own and I have to unlock it 2-3 times before it will stay unlocked. I also have the same problem when trying to lock the screen, it unlocks itself 2-3 times before it will stay locked. Has anyone else had this problem?
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Mar 26, 2010
is there a way to keep my screen from dimming when im playing music?
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Aug 24, 2010
I Have just bought a replacement screen an digitizer for my blackberry storm as my screen has cracked. I took apart the storm connected up the screen an then screwed it back up. When I now turn the Blackberry on the back light turns on but the screen remains black. I tried the screen in another blackberry storm an the same thing happens. Is this an issue with the new screen or something else?
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Mar 5, 2010
I have a 4 day old BlackBerry Storm 9530 and so far I love it. But I have an issue with the voice dialing and am wondering if anyone else has had this issue or if there is a fix.
When I activate voice commands everything works from the bluetooth, but about 50% of the time when I use voice commands to call someone, I will get to the point where the phone and I confirm the selection(name) to call and it will say(and show on the BlackBerry screen) for example: "Susan Home Calling..." And the blackberry will stay on that screen, not connecting to anyone if I press any key it will bring me right back to the "home" screen on the BB, no making any calls.
Also, I am noticing some dust specs under the top left corner of my touchscreen, I know its underneath the screen because I can tell, and I am very OCD about wiping off my screen and keeping my phone immaculately clean..
I am somewhat saddened by the fact that such a well known and highly respected device doesn't in fact have an 'airtight' screen, and lets dust underneath, especially after only four days, in a clean house and never even in a pocket..
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Feb 4, 2010
I had a question about the 9500. Im currently using the 9530 from verizon and was thinking about selling it and getting a 9500 cuz i have t-mobile and im tired of the EDGE/edge problem.....I was just curious if any of you happen to know if the 9500 has the EDGE/edge problem that the 9530 has with T-Mobile.
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Feb 1, 2010
I am trying tp change my signal meter from bars to db and iv done this before. But now I can't seem to bring up the vkeyboard on the home screen to allow me to enter the code. All the instructions say to open the menu and select "show VK" but that's not showing in the menu. Also, I mapped it to a side key and it brings it up everywhere BUT the home screen. Did rim disable this ability?
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