IPhone :: Called Apple About Buying A Bumper / Instead Got In-Ear Headphones
Jun 27, 2010
So here is my original post from yesterday. Today I got e-mail confirmation from Apple.
Quote:
Hey guys just got off the phone with a rep who was real nice. I explained to him I already bought a bumper for the signal issue and that anything they could do would be appreciated. I was put on hold and about 10 minutes later a supervisor came back on the phone and said that they would like to offer me a product from the apple store as compensation. He said that I would have to pick out something in the $75 price range, so I decided to pick the in ear headphones.
I think the biggest thing was that I was very polite and told them how much I have enjoyed the products over the years and that I was just a little annoyed with having to purchase a case to fix the issue.
Overall I'm really impressed and the people I talked to were great. I'll post my e-mail from Apple when I receive it as proof.EDIT: He also told me that another person would be calling either Monday or Tuesday to follow up on the issue.So yeah for those who didn't believe me here is proof.
I made a purchase for a black bumper and paid $31.60 but when I go to the Apple.com website to check the status of my refund its shows "There is no record of a refund for the receipt number you entered." I tried entering my receipt number plus last 4 of card and I also tried just entering the full CC number as well and get that response for both.
Just wanting to know if anyone has possibly experienced before, wanted to to see if any Macforum members have had this issue and what was the resolution to your issue? Should I just call Apple? Are they giving refunds in store if you take in your receipt?
I just got off the phone with my local Apple store here in New York and asked them if my reserved iPhone 4 would still be there when I get out of work at 4 to pick it up.He told me to call back on Wednesday to make sure that they are not releasing reservations, but he thinks it will be held for me. He said that they're not sure if they are going to be releasing reserved phones to customers.In my opinion, them releasing reserved phones to the public is pretty crappy and doubt it will happen, but you never know. Call your local Apple store and see know what they say. We're probably going to get different stories.
I did wonder this I mean were would we be now if apple never "fancied getting into the case market" what argument would of steve jobs brought up against the attennagate of friday?
Was the bumper in place for something to fall back on if it went screw up?Bring the iphone out with a problem no one knew about.Fix it with a bumper but make a few quid if customer don't notice!If they do dish them out for free!I seriously do wonder thats what the bumper is for to fix the problem as friday if you toke that away we could of seen nothing more then on offer than a refund!
I have been suffering from the "deathgrip" antenna problems with the iPhone 4 since day one. I thought the bumper accessory would fix my issue, I can confirm that it does nothing for me. I am pretty frustrated right now, since I thought spending the extra $30 would hopefully fix it. No dice. I have no other ideas on how to fix this thing. Check out my video I made.URL...
I just checked my bank account and it showed apple charged for my iPhone which is supposed to ship the 21st. But when I checked my order status my white bumper (ordered two days after the iPhone on a seperate order) had shipped and has tracking info but the iPhone isn't even prepared for shipping. Also they haven't charged me for the bumper.
Will Apple have some sort of registration thing on their website next week where you sign up for one and they send it to you like they did with the power adapters a couple years back? Will I have to go to an Apple Store for it? Or can I just go to the Best Buy I got my phone at and pick one up?
I can't get on Apple and pre ordered through AT&T.Is there a direct link on Apple.com to pre-order a bumper or was it part of the options when you pre-order the phone only?
so i just got a email that Apple has refunded me for the Bumper I purchased a couple weeks back. although i used my paypal debit card and when i look on my paypal account i dont see anything refunded?
to the people who got refunded did it show instantly? i know it sometimes will be pending at first but still show. im wondering if the refunded funds have appeared for anybody else.
Is anyone actually going to use their free case or are you going to list it on eBay as soon as you get it and use the money to get a REAL case whenever Contour decides to make their freaking Showcase case for the IP4?
I got back from my local Apple store with a black bumper and not a single problem now with the reception like I was having. I'm going to call and log a trouble call with them because while I'm glad that I can help the issue now, I don't feel it's right that I had to buy this.
I'm hoping they'll do something by either sending one out at no charge or reimbursing me with my receipt, etc. Either way, I can now make a call again in my house with no issues.
This is getting ridiculous. Now Apple basically got rid of all the bumper colors except for black. Black is the only color available for the "free case" program and no bumpers are for sale outside of that program. So I can't buy a different color even if I wanted to pay them $30 for it. They're effectively discontinued for now. I know they'll come back eventually (with the white iPhone) but for now it's "You can have any iPhone you want, as long as it's a black iPhone with a black bumper".
I phoned apple care, told them I had the antenna issue. He said he has to transfer me to his supervisor if it's about that. When the supervisor answered he asked me in detail how it happens. He got me to do it while I was on the phone with him. He said the reason for this is that he has to forward all the details to the engineering department.
He then said that even though it's a hardware issue, the engineering department are working on a software fix for next week.He said in the mean time he will send me a free bumper. However, he then said I might get the software fix before I receive the bumper, Monday prehaps?Apple are on top of this, even though jobs thinks its not an issue- it's clearly become one.
Haveing seen the explosion of threds about the iphone signal problem I cant help notice the amount of people willing to apcept a free bumper! are people out there heads?
Its a flaw at the end of the day and if apple admit to it will people find it that hard to give up there phone and apcept a free bumper? do we get free screws with the next purchase?
Does anyone have a nokia phone from years back with expess on covers? think the its the 3210 i had I lost the back and if you caught the little metal strip antenna with your hand it killed the signal and droped the call!
Is this whats happening here? It seems the more I read the threds this could be happening with the iphone 4!?
I wasn't sure how to phrase the title so... I will be visiting the US soon and I was wondering whether I can enter apple stores and just buy the iphone without contract and anything, even tough I am not American?
Is there any other places that non American citizens can buy from the iphone4? BestBuy maybe?
Is it still possible to buy an Iphone 4 in a Apple store (or other stores?) without signing a contract? If then, where, and how much does it cost? (16GB's whats interesting).Btw, is it still low stock on the Iphones everywhere? If so, is it possible somewhere to see what stores got em in stock etc?
I'm getting an iPhone 4s, and I wanted to know if I absoloutely, postively had to have a contract and/or service plan, because I don't want a plan, just the iPhone.
Given that Quebec has very high sales tax (14.5%), I want to buy an iphone 4s in New Hampshire (no tax). I currently use Rogers (GSM, no data plan) for my phone service. Will it work properly without complication?Will all functions still work (facetime, wifi, etc)?Does it come with a micro sim card? If not, where in Canada can i buy one, and how much will it cost?Do i activate it at home, or at the apple store in canada?
