Eseries / Communicators :: Star-up Failed, Contact The Retailer?
May 17, 2011
I used to install Java games and apps, some of them are not trusted and the others are trusted and this was the main reason for the 1st time I see this error msg about the failed Start-up.. after I fixed this problem by soft reset, I installed my apps normally and I tried to avoid untrusted Java apps but I installed vBag to play the Gameboy Advance games and I installed Poker game which showed me "Memory Full" after I play it or read about the rules for some minutes while I installed the game on my memory card and not the phone memory.. "Phone Start-up Failed" always happen after connection or packet data ending questing with Yes or No
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Sep 26, 2011
Nokia E7-00 start up failed Contact the retailer?
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Oct 5, 2012
I get this message when i want to start up the phone. A few days ago it also had problems to start up: I pressed "on" button untill it vibrates (then it normally starts up) but it didn't do anything, after some tries (around 15) it did start up. Then today the phone just shutted down and wasn't able to start up. And I get the message in the title.I have tried hard reset (shift, space, backspace + on) but it doesn't do anything.I have the newest firmware for my country (Belgium) and i think its 92.003 but not entirely sure.
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May 24, 2010
my mobile have this message after update the frameware, phone start up failed contact the retailer e65,and i can't start up my phone
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Oct 12, 2011
my phone showing Phone failed to start. Contact the retailer on startup i went to nokia care they me we r not able to repair/update software it will be send to company... is their any other method for resetting phone firmware?
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Aug 25, 2011
it happened on my N8 dark grey before two days, two times. I did hard reset (volume down, camera, menu, power). For now, everything is ok, but could it happened again.
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Dec 23, 2011
ive had the Nokia n8 for a year and ive hated every single day of that year...... the nokia n8 is THE most problametic phone ive ever had.... and will be my last ever nokia phone. no matter what i do i get the nokia startup failed contact retailer. yes ive restarted my phone at least 100 times ...... yes i literally restarted my phone 100 times no exagaration.... my phone will start up like usual ..... then after a while it will give me the nokia n8 startup failed contact retailer is there any way to get this fixed without having to reset the whole phone to factory settings??.... ive been able to bypass the startup failed contact retailer by quickly quickly clicking on the small button on the left that then gives me the menu with all my applications but realisticly i shouldn't have to go through all the work to get my phone up...
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Oct 21, 2011
hey ,is there a software or something i can do online to get my phone working again? i recently did a software update for my N97, after the update the phone was supposed to start, the next thing i see on my screen is phone startup failed contact retailer.( which is a long shot considering where i stay)
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Jun 25, 2010
I installed a new application and I was asked to restart the device but start up failed and ask me to contact the retailer.
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Feb 27, 2012
why my N8 is always showing"Phone start-up failed. Contact retailer" everytime it's low on battery. I need to shut it off and on plenty of times and pray that it wont be in the screen. What to do?And, how do i connect it to a TV to view my videos using the HDMI cable?
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Jul 19, 2010
I recently bought a nokia X6. while browsing through my photos it suddenly went dead and whenever i try to switch it on i get a message "Startup failed, contact your retailer"? Can this problem be solved? And if the sofware is corrupt, is the software available online incase i have to flash? what could be the possible reason for this?
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Feb 2, 2011
I bought Nokia E5 and I found one of Its Important Features is Contact bar in Standby Mode i start to Define New Contact by Select Add Contact and Then Option and New contact .. then i defined the data foe ex. Home and Its Number 9999999 But After I add Home To Contact bar i want to remove it so i read the manual Guid and I did The Next Steps ....I open Home Contact and Then Select Open and The Select Remove it Remove .. so it Removed already from Screen Contact bar but when Select Add Contact or Search Application i found it still in Contacts.. I mean It Remove from Current Showing StandBY Screen Contacts but it still inside Contact but not Appeared in Screen Cause iam not Select it So How to Remove Home From Screen Contact and Contact Application ... In Both ... Delete it for Ever from all places in My Cell Phone E5 not Only From Current Showing Stand By Screen Contact
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Nov 8, 2011
My phone froze and I shut it off and tried to turn it back on but everytime I try to power it back up it says "Phone start-up failed, contact the retailer" I recently updated my phone as well.
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May 4, 2012
E7-00 Symbian Belle suggested an update of Maps and Microsoft Applications. After the installation, whenever I try to click and URL from e-mail or open a Twitter link (with dTack) I receive the error message "Loading failed. Try again later".
I have re-booted both normally and with long press of power button - No help.I also changed the default browser from Opera Mobile to Nokia's Web - No help either.
As a matter of fact, the E7 doesn't really make any use of the Default browser setting, but always launches the clumsy Nokia Web instead of Opera.
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Jun 15, 2012
I woke up this morning, my phone was fine, I surfed the itnernet, checked my messages etc. I then got the bus to work, during the journey the connection dropped (this sometimes happens but it always comes back after 30 secs or so) after a while the phone said "sim card registration failed".I restarted the phone, no luck.I took the phone apart, removed the sim, put everything back, no luck.I put the sim in another phone, that worked.I put a different sim in my own phone, no luck.I reset the phone to factory settings then put in the sim, no luck.I restored the phone, no luck.
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Nov 9, 2011
I received a message on my E7 to say that a software update was available. I did the install and after a restart, was prompted to do several more updates: Anna 1/2, Anna 2/2, Ovi Suite, Maps and Anna Service Pack. When the update finished I was told that Anna1/2 and Ovi Store had failed, while the others were all sucessful. I have tried it several times but it fails every time.The phone appears to be working OK but the failure of Anna 1/2 is a bit worrying as I do not know the significance of it and the Ovi Store failure is annoying as I cannot launch it. The Ovi Store would not launch previously either ,so I was hoping the upgrade to Symbain Anna would fix that
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Nov 12, 2012
I've a E52 version 091.003, and the Bluetooth connection doesn't work.
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Mar 11, 2012
After update to Belle I have been getting more and more "Phone start-up failed. Contact the retailer." messages.I had thought these were associated with a theme I had installed, but it started happening with the default theme.My phone is borderline unusable.
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Mar 24, 2011
I woke up this morning, my phone was fine, I surfed the internet, checked my messages etc. I then got the bus to work, during the journey the connection dropped (this sometimes happens but it always comes back after 30 secs or so) after a while the phone said "sim card registration failed".
I restarted the phone, no luck. I took the phone apart, removed the sim, put everything back, no luck. I put the sim in another phone, that worked. I put a different sim in my own phone, no luck. I reset the phone to factory settings then put in the sim, no luck. I restored the phone, no luck.
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Aug 5, 2012
i bought a nokia e6 and after few months i switched off the mobile and it shows phone start up failed contact the retailer due to this I've to restart my phone 10 to 12 times and its very irritating.And the preloaded apps are not working like ovi store.
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Jan 23, 2012
When i try to install 'Nokia Bubbles' after it is done with the first installation, when it is trying to do the second installation (the one that has to connect to internet), it shows 'Installation failed'. This has also happened to two other apps that needed internet connection.
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Mar 3, 2012
My E7 showed a new update is available when I connected it to my PC via PC Suite. This update was for Nokia Belle I believe. The update started and everything looked normal. I returned a few hours later and found a message on my PC that the istallation failed or was interupted. The phone was "frozen" with a black screen and not responding.
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Dec 13, 2011
I know that this problem has been written all over the internet but seriously... no solution? The E71 works perfectly with other sim cards and no, it's not blacklisted. The sim card I want to use works perfectly on other cell phones like my Sony Ericsson (which I don't want to use). My E71 is not sim-locked and I do not know where to go than here! A weird thing is that the E71 can not find the operator I want to use either and the operator's net is really good on other phones.
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Apr 14, 2012
E7-00 Symbian Belle suggested an update of Maps and Microsoft Applications. After the installation, whenever I try to click and URL from e-mail or open a Twitter link (with dTack) I receive the error message "Loading failed. Try again later".I have re-booted both normally and with long press of power button - No help.I also changed the default browser from Opera Mobile to Nokia's Web - No help either.As a matter of fact, the E7 doesn't really make any use of the Default browser setting, but always launches the clumsy Nokia Web instead of Opera. Usin the E7 is very inconvenient when the web links don't work as they did before.
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Jan 16, 2012
I have a nokia E63 and I'm struggling to pick up my music.I have formatted my memory card and reset all my factory settings yet I cannot pick up the music
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Jun 18, 2012
I would like to share my View about E6 smartphone!1Really a Great Design and OS Design rom Nokia.Actually whenever i connect to WIFI and GPRS when i connect first time its connecting and i can use ,After i disconnect and if i try to reconnect both WIFI and GPRS not connecting ,Such that when i restart once and connect its connecting so whenever i need to connect WIFI and GPRS for 2nd time i need to restart my mobile.
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Feb 9, 2011
I am not been able to install either skype or nimbuzz for E72. I get the installation failed message but no details. So far only skype and nimbuzz has shown the problem. I already tried hard reset but the problem is the same.
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Feb 11, 2011
Yea i was updating firmware and my phone restarted on the Ovi suit seed that it's normal but it didn't turn back on it just flashes the buttons and thats all few seconds later it turns of.
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Jul 7, 2011
after update my E72 to version 071.1004, I went to ovistore and had to update for a new version of ovistore.But got the message "install failed".so i can`t install the new version of Ovi-store.tried several things nothing worked.
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Jan 17, 2012
I subscribe internet for mobile services..But I repeatedly receive notification saying connection fail and I cannot check the firmware status although I already type the #0000#
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Apr 15, 2011
Yesterday i charged my phone using laptop as battery was fully dried out. after that i am getting this error.Phone start-up failed. contact the retailer.I charge my phone fully later on with charger. also tried restarting so many times, tried different sim card, removed sim card, removed memory card...but no luck.
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