Eseries / Communicators :: E72 'Phone Start-up Failed Contact Retailer'
Oct 5, 2012
I get this message when i want to start up the phone. A few days ago it also had problems to start up: I pressed "on" button untill it vibrates (then it normally starts up) but it didn't do anything, after some tries (around 15) it did start up. Then today the phone just shutted down and wasn't able to start up. And I get the message in the title.I have tried hard reset (shift, space, backspace + on) but it doesn't do anything.I have the newest firmware for my country (Belgium) and i think its 92.003 but not entirely sure.
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Sep 26, 2011
Nokia E7-00 start up failed Contact the retailer?
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May 17, 2011
I used to install Java games and apps, some of them are not trusted and the others are trusted and this was the main reason for the 1st time I see this error msg about the failed Start-up.. after I fixed this problem by soft reset, I installed my apps normally and I tried to avoid untrusted Java apps but I installed vBag to play the Gameboy Advance games and I installed Poker game which showed me "Memory Full" after I play it or read about the rules for some minutes while I installed the game on my memory card and not the phone memory.. "Phone Start-up Failed" always happen after connection or packet data ending questing with Yes or No
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May 24, 2010
my mobile have this message after update the frameware, phone start up failed contact the retailer e65,and i can't start up my phone
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Oct 12, 2011
my phone showing Phone failed to start. Contact the retailer on startup i went to nokia care they me we r not able to repair/update software it will be send to company... is their any other method for resetting phone firmware?
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Jun 25, 2010
I installed a new application and I was asked to restart the device but start up failed and ask me to contact the retailer.
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Oct 21, 2011
hey ,is there a software or something i can do online to get my phone working again? i recently did a software update for my N97, after the update the phone was supposed to start, the next thing i see on my screen is phone startup failed contact retailer.( which is a long shot considering where i stay)
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Feb 27, 2012
why my N8 is always showing"Phone start-up failed. Contact retailer" everytime it's low on battery. I need to shut it off and on plenty of times and pray that it wont be in the screen. What to do?And, how do i connect it to a TV to view my videos using the HDMI cable?
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Mar 11, 2012
After update to Belle I have been getting more and more "Phone start-up failed. Contact the retailer." messages.I had thought these were associated with a theme I had installed, but it started happening with the default theme.My phone is borderline unusable.
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Nov 1, 2011
I tried installing a new email client and ever since the phone is not booting its giving above error any clues how to install the OS again on E5 I ok with data loss
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Nov 8, 2011
My phone froze and I shut it off and tried to turn it back on but everytime I try to power it back up it says "Phone start-up failed, contact the retailer" I recently updated my phone as well.
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Aug 25, 2011
it happened on my N8 dark grey before two days, two times. I did hard reset (volume down, camera, menu, power). For now, everything is ok, but could it happened again.
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Dec 23, 2011
ive had the Nokia n8 for a year and ive hated every single day of that year...... the nokia n8 is THE most problametic phone ive ever had.... and will be my last ever nokia phone. no matter what i do i get the nokia startup failed contact retailer. yes ive restarted my phone at least 100 times ...... yes i literally restarted my phone 100 times no exagaration.... my phone will start up like usual ..... then after a while it will give me the nokia n8 startup failed contact retailer is there any way to get this fixed without having to reset the whole phone to factory settings??.... ive been able to bypass the startup failed contact retailer by quickly quickly clicking on the small button on the left that then gives me the menu with all my applications but realisticly i shouldn't have to go through all the work to get my phone up...
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Aug 5, 2012
i bought a nokia e6 and after few months i switched off the mobile and it shows phone start up failed contact the retailer due to this I've to restart my phone 10 to 12 times and its very irritating.And the preloaded apps are not working like ovi store.
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Jul 19, 2010
I recently bought a nokia X6. while browsing through my photos it suddenly went dead and whenever i try to switch it on i get a message "Startup failed, contact your retailer"? Can this problem be solved? And if the sofware is corrupt, is the software available online incase i have to flash? what could be the possible reason for this?
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Aug 29, 2011
i have a nokie E72, i just have it a month and suddenly the phone cannot start-up. it vibrates but after that i dont see anything apearing. Does anyone know what the issue is? before this happened the battery got very hot, very unusual hot.
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Feb 26, 2012
After every boot I get this message - Phone start-up failed. Contact the retailer. I had to re-start it after 5-7 times to make it work, its really annoying.
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Mar 2, 2011
I am not able to copy whole of my contact from the memory of E72 phone to the sd card of 7.40 GB.I have more than 400 contacts but only 135 contacts are copied and the balance are not copied
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Feb 2, 2011
I bought Nokia E5 and I found one of Its Important Features is Contact bar in Standby Mode i start to Define New Contact by Select Add Contact and Then Option and New contact .. then i defined the data foe ex. Home and Its Number 9999999 But After I add Home To Contact bar i want to remove it so i read the manual Guid and I did The Next Steps ....I open Home Contact and Then Select Open and The Select Remove it Remove .. so it Removed already from Screen Contact bar but when Select Add Contact or Search Application i found it still in Contacts.. I mean It Remove from Current Showing StandBY Screen Contacts but it still inside Contact but not Appeared in Screen Cause iam not Select it So How to Remove Home From Screen Contact and Contact Application ... In Both ... Delete it for Ever from all places in My Cell Phone E5 not Only From Current Showing Stand By Screen Contact
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Dec 2, 2011
Its been three month since i bought my Nokia E6, I was pretty happy with the phone uptil Yesterday.
I pulled down the screen lock rocker to check for any updates, but there was no display. the backlights were all on though, i tried swithcing off using the power button, but it wont switch off, so i removed the batt, after that the phone simply refused to boot up. when i pressed the power button it giave me the usual vibrartion and thats it. No display/backlight or anything. I tried removing the SIM and battery and then re-inserting just the battery and then turned it on but still same result. When i put it on charge it gives me the usual blip and the charging LED blinks at times..but the phone will not start up.
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Mar 2, 2012
i just installed symbiann belle a week ago on my e6 nd nw wen i try to open any nokia app(like ovi music, nokia store,etc)......they dont open wen i click on dem nthing happens.....i hv tried to reinstall it.....but it says unable to install ANd Wenevr i try to open social app it say uninstall and reinstall social?
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Jun 25, 2011
Came back home and rebooted it while it was connected to the charger. Now it won't start. It starts to boot, plays the Nokia hand shake video clip then freezes. I've tried rebooting it while the charger is connected, removed the battery, put it back...everything! Seriously. This is a new phone.Language edited by a moderator.Please show some respect not only to Nokia but also to the user(s) who came here seeking a workable solution for the problems with their Nokia devices.
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May 4, 2012
E7-00 Symbian Belle suggested an update of Maps and Microsoft Applications. After the installation, whenever I try to click and URL from e-mail or open a Twitter link (with dTack) I receive the error message "Loading failed. Try again later".
I have re-booted both normally and with long press of power button - No help.I also changed the default browser from Opera Mobile to Nokia's Web - No help either.
As a matter of fact, the E7 doesn't really make any use of the Default browser setting, but always launches the clumsy Nokia Web instead of Opera.
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Sep 20, 2010
My E5 is shut itself down after using Opera Web + music + Palringo. I can't turn it on after, I need to wait for about 4 hours or more before starting it. It as soft resetted alone but how can I accelerate the process if I can't even turn it back on !
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Apr 12, 2011
Is there any chance to automatically switch of the start up melody when swithing on the defvice. It was easily possible at E90...
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Jul 19, 2010
The E52 is an absolute failure... apart from being nice and easy to use and nice keypad, the rest is utter trash. I have had this phone fail several times, i only use it for sms, thats is, never connected to PC or downoad any **bleep**, patches etc for it, and time and time again, Nokia takes people 'smoney to 'reset' this ohoine and send it back. It costs money, and time, and a lot of frustrations also having to go without a phone in the first place. The start up codes do not work for me. I am told it is a software failure, such unreliable, it just shuts down oen time never tostart again, if it does you get the phone start up failed contact your retailer.
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Oct 14, 2012
so last night my battery was flat and it turned off. I charged it for a few hours and now it doesn't want to turn on anymore. Except when I hang it on the charger, then it turns on but only on the loading screen.
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May 29, 2011
The E7 is excellent, ignore the rubbish reviews say.However, when i use the BBC iplayer and download a programme it starts and after about 5 minutes or 50MB it freezes and the phone crashes.Tried to run it through Opera and got the message not available for your phone. So stuck with the native browser. Tried to reinstall from the BBC and told not available for my phone.
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Jun 15, 2012
I woke up this morning, my phone was fine, I surfed the itnernet, checked my messages etc. I then got the bus to work, during the journey the connection dropped (this sometimes happens but it always comes back after 30 secs or so) after a while the phone said "sim card registration failed".I restarted the phone, no luck.I took the phone apart, removed the sim, put everything back, no luck.I put the sim in another phone, that worked.I put a different sim in my own phone, no luck.I reset the phone to factory settings then put in the sim, no luck.I restored the phone, no luck.
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Nov 9, 2011
I received a message on my E7 to say that a software update was available. I did the install and after a restart, was prompted to do several more updates: Anna 1/2, Anna 2/2, Ovi Suite, Maps and Anna Service Pack. When the update finished I was told that Anna1/2 and Ovi Store had failed, while the others were all sucessful. I have tried it several times but it fails every time.The phone appears to be working OK but the failure of Anna 1/2 is a bit worrying as I do not know the significance of it and the Ovi Store failure is annoying as I cannot launch it. The Ovi Store would not launch previously either ,so I was hoping the upgrade to Symbain Anna would fix that
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Nov 12, 2012
I've a E52 version 091.003, and the Bluetooth connection doesn't work.
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