Eseries / Communicators :: It Failed Ato Start Aul After Switching Off
Aug 5, 2012
i bought a nokia e6 and after few months i switched off the mobile and it shows phone start up failed contact the retailer due to this I've to restart my phone 10 to 12 times and its very irritating.And the preloaded apps are not working like ovi store.
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Nov 8, 2011
My phone froze and I shut it off and tried to turn it back on but everytime I try to power it back up it says "Phone start-up failed, contact the retailer" I recently updated my phone as well.
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Mar 11, 2012
After update to Belle I have been getting more and more "Phone start-up failed. Contact the retailer." messages.I had thought these were associated with a theme I had installed, but it started happening with the default theme.My phone is borderline unusable.
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Sep 26, 2011
Nokia E7-00 start up failed Contact the retailer?
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Oct 5, 2012
I get this message when i want to start up the phone. A few days ago it also had problems to start up: I pressed "on" button untill it vibrates (then it normally starts up) but it didn't do anything, after some tries (around 15) it did start up. Then today the phone just shutted down and wasn't able to start up. And I get the message in the title.I have tried hard reset (shift, space, backspace + on) but it doesn't do anything.I have the newest firmware for my country (Belgium) and i think its 92.003 but not entirely sure.
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Nov 1, 2011
I tried installing a new email client and ever since the phone is not booting its giving above error any clues how to install the OS again on E5 I ok with data loss
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Mar 31, 2011
I fear that I have bricked my new E71!
What I did:
1) Installed OVI PC suite,
2) Connected phone and starte to upgrade firmware
3) Battery level was low, so I connected the charger and confirmed that it was charging.
4) Started firmware upgrade
During step 3 ("install") of the "update device softeware" process I received a message:
"Nokia OVI Suite has lost connection with your device. Follow these steps to reconnect your device. 1. Remove the USB cable from the device. 2. Re-insert the USB cable. 3. Click 'OK' below to continue"
The problem is that now my phone was off and did not respond at all to the power on switch, the charger being removed and inserted, the USB cable being removed and inserted or the battery being removed and inserted.
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Mar 3, 2011
I updated my E72 S/w and Firmware to version 052.xxx (don remeber the exact code). I updated through the Nokia PC Suite application (S/W Updater). After the update my phone is not switching On.
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Apr 28, 2012
I've recently bought a nokia e6 in december 2011 and I updated its software to symbian belle and a month later I restored it to default settings and it restarted but kept on tripping and switching off. Now when I try switching it on it will only load and switch off in the middle of the process it will switch off and try switching back on but the same thing happens.
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Dec 2, 2011
Its been three month since i bought my Nokia E6, I was pretty happy with the phone uptil Yesterday.
I pulled down the screen lock rocker to check for any updates, but there was no display. the backlights were all on though, i tried swithcing off using the power button, but it wont switch off, so i removed the batt, after that the phone simply refused to boot up. when i pressed the power button it giave me the usual vibrartion and thats it. No display/backlight or anything. I tried removing the SIM and battery and then re-inserting just the battery and then turned it on but still same result. When i put it on charge it gives me the usual blip and the charging LED blinks at times..but the phone will not start up.
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Mar 2, 2012
i just installed symbiann belle a week ago on my e6 nd nw wen i try to open any nokia app(like ovi music, nokia store,etc)......they dont open wen i click on dem nthing happens.....i hv tried to reinstall it.....but it says unable to install ANd Wenevr i try to open social app it say uninstall and reinstall social?
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Jun 25, 2011
Came back home and rebooted it while it was connected to the charger. Now it won't start. It starts to boot, plays the Nokia hand shake video clip then freezes. I've tried rebooting it while the charger is connected, removed the battery, put it back...everything! Seriously. This is a new phone.Language edited by a moderator.Please show some respect not only to Nokia but also to the user(s) who came here seeking a workable solution for the problems with their Nokia devices.
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May 4, 2012
E7-00 Symbian Belle suggested an update of Maps and Microsoft Applications. After the installation, whenever I try to click and URL from e-mail or open a Twitter link (with dTack) I receive the error message "Loading failed. Try again later".
I have re-booted both normally and with long press of power button - No help.I also changed the default browser from Opera Mobile to Nokia's Web - No help either.
As a matter of fact, the E7 doesn't really make any use of the Default browser setting, but always launches the clumsy Nokia Web instead of Opera.
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Sep 20, 2010
My E5 is shut itself down after using Opera Web + music + Palringo. I can't turn it on after, I need to wait for about 4 hours or more before starting it. It as soft resetted alone but how can I accelerate the process if I can't even turn it back on !
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Apr 12, 2011
Is there any chance to automatically switch of the start up melody when swithing on the defvice. It was easily possible at E90...
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Jul 19, 2010
The E52 is an absolute failure... apart from being nice and easy to use and nice keypad, the rest is utter trash. I have had this phone fail several times, i only use it for sms, thats is, never connected to PC or downoad any **bleep**, patches etc for it, and time and time again, Nokia takes people 'smoney to 'reset' this ohoine and send it back. It costs money, and time, and a lot of frustrations also having to go without a phone in the first place. The start up codes do not work for me. I am told it is a software failure, such unreliable, it just shuts down oen time never tostart again, if it does you get the phone start up failed contact your retailer.
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Oct 14, 2012
so last night my battery was flat and it turned off. I charged it for a few hours and now it doesn't want to turn on anymore. Except when I hang it on the charger, then it turns on but only on the loading screen.
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May 29, 2011
The E7 is excellent, ignore the rubbish reviews say.However, when i use the BBC iplayer and download a programme it starts and after about 5 minutes or 50MB it freezes and the phone crashes.Tried to run it through Opera and got the message not available for your phone. So stuck with the native browser. Tried to reinstall from the BBC and told not available for my phone.
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Aug 29, 2011
i have a nokie E72, i just have it a month and suddenly the phone cannot start-up. it vibrates but after that i dont see anything apearing. Does anyone know what the issue is? before this happened the battery got very hot, very unusual hot.
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Jun 15, 2012
I woke up this morning, my phone was fine, I surfed the itnernet, checked my messages etc. I then got the bus to work, during the journey the connection dropped (this sometimes happens but it always comes back after 30 secs or so) after a while the phone said "sim card registration failed".I restarted the phone, no luck.I took the phone apart, removed the sim, put everything back, no luck.I put the sim in another phone, that worked.I put a different sim in my own phone, no luck.I reset the phone to factory settings then put in the sim, no luck.I restored the phone, no luck.
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Nov 9, 2011
I received a message on my E7 to say that a software update was available. I did the install and after a restart, was prompted to do several more updates: Anna 1/2, Anna 2/2, Ovi Suite, Maps and Anna Service Pack. When the update finished I was told that Anna1/2 and Ovi Store had failed, while the others were all sucessful. I have tried it several times but it fails every time.The phone appears to be working OK but the failure of Anna 1/2 is a bit worrying as I do not know the significance of it and the Ovi Store failure is annoying as I cannot launch it. The Ovi Store would not launch previously either ,so I was hoping the upgrade to Symbain Anna would fix that
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Nov 12, 2012
I've a E52 version 091.003, and the Bluetooth connection doesn't work.
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Mar 24, 2011
I woke up this morning, my phone was fine, I surfed the internet, checked my messages etc. I then got the bus to work, during the journey the connection dropped (this sometimes happens but it always comes back after 30 secs or so) after a while the phone said "sim card registration failed".
I restarted the phone, no luck. I took the phone apart, removed the sim, put everything back, no luck. I put the sim in another phone, that worked. I put a different sim in my own phone, no luck. I reset the phone to factory settings then put in the sim, no luck. I restored the phone, no luck.
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Jan 23, 2012
When i try to install 'Nokia Bubbles' after it is done with the first installation, when it is trying to do the second installation (the one that has to connect to internet), it shows 'Installation failed'. This has also happened to two other apps that needed internet connection.
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Mar 3, 2012
My E7 showed a new update is available when I connected it to my PC via PC Suite. This update was for Nokia Belle I believe. The update started and everything looked normal. I returned a few hours later and found a message on my PC that the istallation failed or was interupted. The phone was "frozen" with a black screen and not responding.
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Dec 13, 2011
I know that this problem has been written all over the internet but seriously... no solution? The E71 works perfectly with other sim cards and no, it's not blacklisted. The sim card I want to use works perfectly on other cell phones like my Sony Ericsson (which I don't want to use). My E71 is not sim-locked and I do not know where to go than here! A weird thing is that the E71 can not find the operator I want to use either and the operator's net is really good on other phones.
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Apr 14, 2012
E7-00 Symbian Belle suggested an update of Maps and Microsoft Applications. After the installation, whenever I try to click and URL from e-mail or open a Twitter link (with dTack) I receive the error message "Loading failed. Try again later".I have re-booted both normally and with long press of power button - No help.I also changed the default browser from Opera Mobile to Nokia's Web - No help either.As a matter of fact, the E7 doesn't really make any use of the Default browser setting, but always launches the clumsy Nokia Web instead of Opera. Usin the E7 is very inconvenient when the web links don't work as they did before.
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Jan 16, 2012
I have a nokia E63 and I'm struggling to pick up my music.I have formatted my memory card and reset all my factory settings yet I cannot pick up the music
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Jun 24, 2012
my nokia E7 stuck at the white nokia startup screen
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May 2, 2010
i bought a N72 and i find it very nice phone at start. but after i config my phone and upgrade firm ware to last version, it show mail config wizard each time i turn on my phone. i try to delete short cut of email wizard from my screen, switch between personal & bussiness mode. delete my internet connection... but it dont stopped ! wizard start and automatically closed !!! other features of phone work perfectly.
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Nov 26, 2011
My E7 was working quite ok when suddenly it shut down and doesn't start at all. I tried to charge it and still didn't do. Then I tried to make a hard reset by pressing the power button for 8 seconds, still no results. I tried to press the menu button with the volume and the power button together but still the phone is totally shut down.
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