Eseries / Communicators :: Nokia E72 Hangs And Automatically Restarts After FW Update
Oct 16, 2011
I have been a Nokia E72 user since jan 11 and have been facing some problems with the phone. Initially the phone used to abruptly hang and would require the battery to be taken out & reinserted to start the phone. After the Firmware update the problem got reduced but now the phone hangs and automatically restarts. This is quite frequent & very irritating. I have tried the hard & soft reset but the problem still remains the same. The firmware that i am using is 054.005 / make - Malaysia.
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Sep 10, 2010
When I switch on the camera, it shows a blank screen for a minute and the phone restarts.
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Oct 9, 2011
Last day suddenly I saw that my E7 displayed "Critical update failed, removing the software."then it hangs, I had to restart my phone. After restarting I noticed that all my settings are gone. In my home screen by default all the icons, mailing and widgets are default, which was there when I bought the phone more than 6 months back. It is set to the three home screens, as if it is new phone.I cheked the menu and observe that all the apps that I downloaded are there even new Symbian anna is also there, mail settings are as it is.So what the apps/ software it was downloading without intimidating me I don't know, even I don't know till now what exactly happenned. Is it that Nokia was doing something over the Air (OTA), and which failed?
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Jul 11, 2012
I was using whatsapp on my E63 since almost 6 months,but recently when the latest update for whatsapp was done, my phone started working really slow and would become unresponsive after some time. Imitially i thought that my external memory wa bad,so i formatted that.Then i updated my phone software to latest update,but none of that helped.
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Aug 9, 2011
My mobile e65 getting hang when i open the Gallery file and some other installed applications(and i have to remove the battery and restart it).
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Oct 9, 2011
what to do. My Nokia E7-00 always hang but after switching the phone off and putting it on again it starts working. When I tried to download from the Ovi Store from the phone it connected but after a while it hanged and all attempt to restore it has not been successful.
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Feb 13, 2012
I got E5.00 with 081.004 and c00.01 software. Recently purchased. Few weeks back I have noticed some thing strange. While on the call, the recipients, signals was low and it its loss the connectivity, my phone gets stuck for 2,3 min with disconnect icon. When the icon is gone, I'm not able to make any call till I reset the unit. Also when I select the phone in to offline mode. The phone restart automatically. I did hard reset and .Etc. Still the problem there.
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Jan 5, 2012
I've had my Nokia E5-00 since 11/25 and it's been giving me hell this past week. I don't know if it's coincidence or not, but I tried changing the lock code so I could lock my phone, and right as I entered the default 12345 and then it asked me for a new code, I put in the new code and it restarted. I figured it was just the phone updating itself. Then, the phone began restarting randomly, and sometimes it restarts multiple times before it stays put for an hour or two... Only to start the process all over again.When it restarts, the Nokia logo doesn't have the holding-hands thing. The screen turns white, sometimes the Nokia in blue letters appears, but never the hand-holding.I know some people have had this problem with the E5-00 and I'm wondering what I can do. I tried updating the software - twice - and no dice.
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Apr 24, 2010
everytime when i try to use wifi to access internet either using browser to surf, accessing the facebook or Internet applications using wifi, the phone screen goes dim, and goes back to the main screen (the wlan is automatically off when the phone restarts).
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Jun 16, 2011
When i Connect the Data cable to the computer , the nokia e7-00 becomes unresponsive or hangs and nothing can be done. Is there a specific setting to be done or is it a issue
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Sep 23, 2015
I have a unsolved problem with 2 Z2 phones after the update to 5.1.1. Even my Z has a similar problem after LP update.
The phones hang up and restarts when I make a call or when I want to answer.
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Mar 24, 2011
I have an E5. I have been connecting the phone to my pc since I bought the phone. But from a few days the phone disconnects from the computer automatically without any reason. I formatted my computer but no effect. I have many times resetted my phone.
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May 21, 2011
I just bought this e7 phone last month and its been nothing but trouble... It hangs and i have to long press the powe button to shut it down and restarts and then when it comes on.it hangs within the next 30 seconds and this process continues into a routine... I tried softformatting it and it doesnt hang anymore but a new problem is generated... It pratically keeps screaming system error...i can't do much with the phone. I dont know which condition is better anymore,the phone's previous state or its new state...
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Nov 11, 2010
I have bought a new E63 recently. The issue is my E63 restarts automatically while using it for surfing the internet on the PC or using nokia's Internet radio. I have activated the GPRS service from IDEA and i am using it on the mobile phone as well as on the PC. But my mobile phone restarts after 5-10 minutes while using the internet connected through the mobile phone on PC. I am facing this problem all the times whether i connect through the data cable or through the bluetooth. My friend is also facing the same problem as he is also having the same Handset. i have also visited to Nokia service center ..They formated two times...and whether i use memory card or not...the problem still persist.....The phone gives me very high downloading speed 20kBs to 30 kBS .....but restarts after 5-10 mins. ...i think internal modem overheats....or some bug in firm ware...( i have latest updated firmware (500.21.009. 02-06-2010 RM-437 )
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Jun 11, 2011
MY PHONES HANGS A LOT. MOST OF DA time I have to check in my inbox directly if I have recd any SMS or not it not even shows new messages nor does it gives a alert. To reactivate I have keep on booting again again to reactivate the alert..how can I resolve this
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Jan 10, 2011
My E72 hangs whenever Text messaging application is opened. Fed up with restarting it all the time.
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Aug 10, 2011
After installing the firmware update to 071.004, my E72 terminates my calls by itself, quite often does NOT allow me to access all the contacts stored, very often loses signal (in places where it used to work just fine) etc.Is there any other way to get back to the "old" firmware version? How can I do that?
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Aug 19, 2011
I just download new Anna update and Ovi update. Installing went good and i feel that everything works fine, but then i try to open Ovi Store and phone automatically shutdown and start again? Same happening if i try open program name "muistutukset"? What is going on? Why my phone can`t open Ovi Store and that other program?
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Apr 20, 2012
I'm Pradeep having Nokia Mystic (E5) . My mobile is getting restarted or switched off when more than two applications are running in parallel.
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Jul 18, 2012
my E72 continuously restarts when i use apps or in a call. i format my cell (*#7370#) and memory card but problem continues.
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Oct 3, 2011
I bought this sh... and the worst thing in this smartphone is voice conversartions ex. auto relock touch screen at incoming call and many other. My old E70 is best in that case.This fu... device hangs up always after date change to 1 year past. I do that to install application which has certificate expired .After reset (8 secs. power btn. press) situation is still persist - hangs on pulpit and no reaction for any button but power (8 sec. reset).
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Feb 22, 2010
Nokia 5230 gets restart automatically several times a day at least couple of times.Once the screen gets black screen else blue..... Help.Generally this problem is face while I am messaging.
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Feb 22, 2010
My Nokia N97 hangs and reboot automatically after some time, this happens quit often. After few auto reboots my N97 stuck at NOKIA log and doesn't boot further, I tried by removing the battery for some time, it's still stuck at NOKIA log. Then I have to do a hard reset of my phone and it works fine for a day or two. And same issue again. Also I have tried to reinstall the firmware again with NSU.
Software Version : 20.0.019
Hardware Type : RM-505
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Aug 7, 2010
Whenever I use my phone (N95 - RM159 v 31.0.017) for video calls or broadband connection the phone getting restarted automatically and it is getting unusual heat as well. So my video calls end up after 3 - 4 minutes talking time and I lost some important calls as well. Please help if you know how to solve it. The problem still persist even after I updated the firmware.
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Sep 26, 2011
E72-1 using the ovi suite to upgrade.During upgrading my PC and HP suddenly hang and shutdown..when try to reconnect again but failed..and i cant on my phone..my pc cannot detect the phone anymore when i using the cable ..
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Dec 19, 2011
I have problem with my phone, a nokia E71. I have up date it with the latest software. The problem is, with the restore. I have done a full restore, but all the sms has gone. Why they don't restore my sms?
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Jun 19, 2010
My E71 started giving me a new problem since the last few days:
Firstly, I was not able to charge the battery. I succeeded after fiddling with the charging point, there were flashes on the screen, but it resumed charging.I was not able to start up the phone - pressing the power button didn't seem to work. Even taking the battery out and re-trying was like a trial and error method. It works, but I have to try more than once.The phone switches off automatically. If there is movement, e.g. walking with the phone in my pocket, it is definitely going to be switched off.If the phone lies unused for a relatively long period of time, e.g. 30 min, the power saver screen hangs up and I have resort to taking the battery out and follow the entire process.This seems to have started all of a sudden without any prior warning.
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Jun 27, 2012
I have purchased a E6-00 about 4 months back. This phone has a tendency of automatically shutting down. It often shuts down when I am using it. It always shuts down when I keep it idle for a while.I have visited Nokia care twice, once they restore the factory settings. The problem persistedNext time around they upgrade the software to Bell OS. The problem still persists.Their technicians have absolutely no idea about what the problem is and I am stuck up with a defective but expensive handset.
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Oct 22, 2011
Why there is no software update for nokia E5-00 after ver. 071.003 Is there any chances to upgrade nokia E5-00 with Symbian Anna OS ?
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Mar 3, 2012
My E7 showed a new update is available when I connected it to my PC via PC Suite. This update was for Nokia Belle I believe. The update started and everything looked normal. I returned a few hours later and found a message on my PC that the istallation failed or was interupted. The phone was "frozen" with a black screen and not responding.
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Sep 9, 2010
Nokia, it seems you are deliberately attempting to sabotage the image of your Brand in the minds of current and potential customers. This Nokia E72 is for sure my last Nokia Product!I humbly advice that you focus on standardizing your Operating systems across all your devices. This will make quality control much more manageable.
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