Eseries / Communicators :: Nokia E7 Automatically Cheks For Update, Failed?
Oct 9, 2011
Last day suddenly I saw that my E7 displayed "Critical update failed, removing the software."then it hangs, I had to restart my phone. After restarting I noticed that all my settings are gone. In my home screen by default all the icons, mailing and widgets are default, which was there when I bought the phone more than 6 months back. It is set to the three home screens, as if it is new phone.I cheked the menu and observe that all the apps that I downloaded are there even new Symbian anna is also there, mail settings are as it is.So what the apps/ software it was downloading without intimidating me I don't know, even I don't know till now what exactly happenned. Is it that Nokia was doing something over the Air (OTA), and which failed?
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Mar 3, 2012
My E7 showed a new update is available when I connected it to my PC via PC Suite. This update was for Nokia Belle I believe. The update started and everything looked normal. I returned a few hours later and found a message on my PC that the istallation failed or was interupted. The phone was "frozen" with a black screen and not responding.
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Oct 16, 2011
I have been a Nokia E72 user since jan 11 and have been facing some problems with the phone. Initially the phone used to abruptly hang and would require the battery to be taken out & reinserted to start the phone. After the Firmware update the problem got reduced but now the phone hangs and automatically restarts. This is quite frequent & very irritating. I have tried the hard & soft reset but the problem still remains the same. The firmware that i am using is 054.005 / make - Malaysia.
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Aug 23, 2011
Yesterday I wanted to update my Nokia E63, I saw there was 2 ways of Updating, 1. Over The Air, but there was no clear definition on how to do that, So I want to the other option, Nokia Ovi PC Suite. The download kept failing but it kept resuming when I tried to download the update again. After the download finished Usually you do not need the internet to install something that you already downloaded (Should Always Be Like That!!) So I thought that and while the update was installing Nokia Ovi PC Suite said something about Cannot Connect To Service, Although My Internet was PERFECT! and I tried to turn on my E63 and it would just vibrate and then turn off. I tried reviving it by leaving the battery out for 5 mins ( I also left it out for 6 hours) And when you turn it on Hold the Green Button Call And the 3 and the *. But none of that works, I wanted to send my phone to Nokia Care through Post But you need the IMEI but How can I do that?
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Feb 11, 2011
Yea i was updating firmware and my phone restarted on the Ovi suit seed that it's normal but it didn't turn back on it just flashes the buttons and thats all few seconds later it turns of.
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Jul 7, 2011
after update my E72 to version 071.1004, I went to ovistore and had to update for a new version of ovistore.But got the message "install failed".so i can`t install the new version of Ovi-store.tried several things nothing worked.
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Feb 26, 2012
After every boot I get this message - Phone start-up failed. Contact the retailer. I had to re-start it after 5-7 times to make it work, its really annoying.
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Jan 23, 2012
When i try to install 'Nokia Bubbles' after it is done with the first installation, when it is trying to do the second installation (the one that has to connect to internet), it shows 'Installation failed'. This has also happened to two other apps that needed internet connection.
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Mar 24, 2011
I have an E5. I have been connecting the phone to my pc since I bought the phone. But from a few days the phone disconnects from the computer automatically without any reason. I formatted my computer but no effect. I have many times resetted my phone.
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Apr 15, 2011
Yesterday i charged my phone using laptop as battery was fully dried out. after that i am getting this error.Phone start-up failed. contact the retailer.I charge my phone fully later on with charger. also tried restarting so many times, tried different sim card, removed sim card, removed memory card...but no luck.
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Apr 9, 2012
When upgrading my Nokia E7 from symbian anna to symbian belle, the phone switched off and on restarting, it display a text: "phone startup failed, contact retailer."
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Nov 8, 2011
My phone froze and I shut it off and tried to turn it back on but everytime I try to power it back up it says "Phone start-up failed, contact the retailer" I recently updated my phone as well.
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May 4, 2012
E7-00 Symbian Belle suggested an update of Maps and Microsoft Applications. After the installation, whenever I try to click and URL from e-mail or open a Twitter link (with dTack) I receive the error message "Loading failed. Try again later".
I have re-booted both normally and with long press of power button - No help.I also changed the default browser from Opera Mobile to Nokia's Web - No help either.
As a matter of fact, the E7 doesn't really make any use of the Default browser setting, but always launches the clumsy Nokia Web instead of Opera.
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Sep 26, 2011
E72-1 using the ovi suite to upgrade.During upgrading my PC and HP suddenly hang and shutdown..when try to reconnect again but failed..and i cant on my phone..my pc cannot detect the phone anymore when i using the cable ..
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Dec 19, 2011
I have problem with my phone, a nokia E71. I have up date it with the latest software. The problem is, with the restore. I have done a full restore, but all the sms has gone. Why they don't restore my sms?
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Jun 15, 2012
I woke up this morning, my phone was fine, I surfed the itnernet, checked my messages etc. I then got the bus to work, during the journey the connection dropped (this sometimes happens but it always comes back after 30 secs or so) after a while the phone said "sim card registration failed".I restarted the phone, no luck.I took the phone apart, removed the sim, put everything back, no luck.I put the sim in another phone, that worked.I put a different sim in my own phone, no luck.I reset the phone to factory settings then put in the sim, no luck.I restored the phone, no luck.
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Nov 9, 2011
I received a message on my E7 to say that a software update was available. I did the install and after a restart, was prompted to do several more updates: Anna 1/2, Anna 2/2, Ovi Suite, Maps and Anna Service Pack. When the update finished I was told that Anna1/2 and Ovi Store had failed, while the others were all sucessful. I have tried it several times but it fails every time.The phone appears to be working OK but the failure of Anna 1/2 is a bit worrying as I do not know the significance of it and the Ovi Store failure is annoying as I cannot launch it. The Ovi Store would not launch previously either ,so I was hoping the upgrade to Symbain Anna would fix that
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Nov 12, 2012
I've a E52 version 091.003, and the Bluetooth connection doesn't work.
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Mar 11, 2012
After update to Belle I have been getting more and more "Phone start-up failed. Contact the retailer." messages.I had thought these were associated with a theme I had installed, but it started happening with the default theme.My phone is borderline unusable.
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Mar 24, 2011
I woke up this morning, my phone was fine, I surfed the internet, checked my messages etc. I then got the bus to work, during the journey the connection dropped (this sometimes happens but it always comes back after 30 secs or so) after a while the phone said "sim card registration failed".
I restarted the phone, no luck. I took the phone apart, removed the sim, put everything back, no luck. I put the sim in another phone, that worked. I put a different sim in my own phone, no luck. I reset the phone to factory settings then put in the sim, no luck. I restored the phone, no luck.
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Aug 5, 2012
i bought a nokia e6 and after few months i switched off the mobile and it shows phone start up failed contact the retailer due to this I've to restart my phone 10 to 12 times and its very irritating.And the preloaded apps are not working like ovi store.
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Dec 13, 2011
I know that this problem has been written all over the internet but seriously... no solution? The E71 works perfectly with other sim cards and no, it's not blacklisted. The sim card I want to use works perfectly on other cell phones like my Sony Ericsson (which I don't want to use). My E71 is not sim-locked and I do not know where to go than here! A weird thing is that the E71 can not find the operator I want to use either and the operator's net is really good on other phones.
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Apr 14, 2012
E7-00 Symbian Belle suggested an update of Maps and Microsoft Applications. After the installation, whenever I try to click and URL from e-mail or open a Twitter link (with dTack) I receive the error message "Loading failed. Try again later".I have re-booted both normally and with long press of power button - No help.I also changed the default browser from Opera Mobile to Nokia's Web - No help either.As a matter of fact, the E7 doesn't really make any use of the Default browser setting, but always launches the clumsy Nokia Web instead of Opera. Usin the E7 is very inconvenient when the web links don't work as they did before.
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Jan 16, 2012
I have a nokia E63 and I'm struggling to pick up my music.I have formatted my memory card and reset all my factory settings yet I cannot pick up the music
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Jun 19, 2010
My E71 started giving me a new problem since the last few days:
Firstly, I was not able to charge the battery. I succeeded after fiddling with the charging point, there were flashes on the screen, but it resumed charging.I was not able to start up the phone - pressing the power button didn't seem to work. Even taking the battery out and re-trying was like a trial and error method. It works, but I have to try more than once.The phone switches off automatically. If there is movement, e.g. walking with the phone in my pocket, it is definitely going to be switched off.If the phone lies unused for a relatively long period of time, e.g. 30 min, the power saver screen hangs up and I have resort to taking the battery out and follow the entire process.This seems to have started all of a sudden without any prior warning.
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Jun 27, 2012
I have purchased a E6-00 about 4 months back. This phone has a tendency of automatically shutting down. It often shuts down when I am using it. It always shuts down when I keep it idle for a while.I have visited Nokia care twice, once they restore the factory settings. The problem persistedNext time around they upgrade the software to Bell OS. The problem still persists.Their technicians have absolutely no idea about what the problem is and I am stuck up with a defective but expensive handset.
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Oct 22, 2011
Why there is no software update for nokia E5-00 after ver. 071.003 Is there any chances to upgrade nokia E5-00 with Symbian Anna OS ?
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Sep 9, 2010
Nokia, it seems you are deliberately attempting to sabotage the image of your Brand in the minds of current and potential customers. This Nokia E72 is for sure my last Nokia Product!I humbly advice that you focus on standardizing your Operating systems across all your devices. This will make quality control much more manageable.
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Jul 24, 2011
I have a problem with My Nokia E5.I tried to update it, All files downloaded successfully but when it reached "installing device software" (About 15 minutes total) it's stuck there for 2 hours!
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Feb 20, 2012
i m a nokia 500 user i got my phone swaped two times from ncc . I am very sad to see that my n500 product code (059H096) is not listed it feels really debarded..
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Feb 9, 2012
I keep on getting the following message, Then a long message comes below it and insists I must have 1.5 gig on my \s drive, Says a little lower you need to you need to delete or move 0mb from your \s drive.
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