Eseries / Communicators :: Update Stuck On Nokia E5?
Jul 24, 2011
I have a problem with My Nokia E5.I tried to update it, All files downloaded successfully but when it reached "installing device software" (About 15 minutes total) it's stuck there for 2 hours!
I am trying to install a software uodate on my E72 using Ovi Suite. I have not updated before. My phone is connected to my PC with a USB. I am using Windows XP. Ovi appears to have identified relevant updates and backed up the data on my phone. Ovi suite states that it is preparing to install. It has been like this for 4 hours. There is a warning not to disconnect the USB or switch off the phone or the phone may stop working. When I try to close Ovi suite it says it cannot be closed because it is busy. There is no option to cancel the install. My only options appear to be to shut down the PC or unplug the cable. Wish I had not started on this process.
Yesterday was my first day trying to use my new E7 as my primary phone. I am having a major problem where the phone is stuck at the white nokia log boot screen and it keeps restarting.
In the days before, I updated from the original 13.x firmware to 14.002 though the ovi suite. After about an hour of usage yesterday, I opened the on phone ovi store application and it said an update was required before I could use it, so I let it update OTA. After the update, I opened the application and tried to get Angry Birds Free. The download started, then I pressed an in app button to do something else in the mean time and the phone froze up during the screen transition. Restarted with 8 second power cycle. Back into the ovi store to continue the download, this time the phone restarted on its own halfway through the download. Back into the ovi store a 3rd time to continue the download, phone froze up. Restarted with 8 second power cycle. Wouldn't get past the boot screen.
Yesterday I was able to get the phone to connect to my computer and I attempted to reinstall 14.002 firmware 2x, which seemed to work but I was still stuck. I was able to call Nokia Customer Care and the support person tried some of the same things I did. Then without a sim card in the device we connected to my computer, tried to reinstall firmware, it complained about no sim card. I put an old non-working sim in the device and the home screen came up all of a sudden. So it appeared to be fixed.
I'm back to the same issue today, only now my computer won't connect to the phone. I've tried 10 times. Once it connected but only as a storage drive, not to Ovi Suite.
E72-1 using the ovi suite to upgrade.During upgrading my PC and HP suddenly hang and shutdown..when try to reconnect again but failed..and i cant on my phone..my pc cannot detect the phone anymore when i using the cable ..
I have problem with my phone, a nokia E71. I have up date it with the latest software. The problem is, with the restore. I have done a full restore, but all the sms has gone. Why they don't restore my sms?
My E7 showed a new update is available when I connected it to my PC via PC Suite. This update was for Nokia Belle I believe. The update started and everything looked normal. I returned a few hours later and found a message on my PC that the istallation failed or was interupted. The phone was "frozen" with a black screen and not responding.
Nokia, it seems you are deliberately attempting to sabotage the image of your Brand in the minds of current and potential customers. This Nokia E72 is for sure my last Nokia Product!I humbly advice that you focus on standardizing your Operating systems across all your devices. This will make quality control much more manageable.
i m a nokia 500 user i got my phone swaped two times from ncc . I am very sad to see that my n500 product code (059H096) is not listed it feels really debarded..
I keep on getting the following message, Then a long message comes below it and insists I must have 1.5 gig on my \s drive, Says a little lower you need to you need to delete or move 0mb from your \s drive.
My Nokia E6-00 is currently running firmware v. 021.014 (011-05-26, RM-609), which was on the device when first purchased (SIM free, unlocked). I understand from the Nokia web-site and elsewhere that there has been at least one subsequent fimware update (currently v. 22.014) with minor bug fixes. However, I don't get offered any such updates, either OTA using the E6's SW updater, or alternativeky via Nokia OVI suite (v. 3.1..1.90) on a Windows7 PC.
I have updated from Anna to Belle, but some of the apps are deleted automatically. I cannot find Internet Radio, Antivirus and many other applications! How do I get them back? What should I do? Secondly, I installed apps downloaded from Ovi store are also gone like Skype, Ebuddy and Opera.. What should i do to get all of them back!
Hello, I Want to update my Nokia E71's firmware to V500, my version is v100, I don't run on Windows, and i don't see the Updater app, how may I update the firmware?
I am having problems in opening the Gallery contend: sound, pictures, videos.as soon as I try to open it, it stays as opening and after an hour of "opening", I have to remove the battery.I did twice hard reset. Formatted the memory card, and twice reinstalled the firmware 053.001 using Nokia software updater, still having the same problem. Firmware version is 053.001, E72-1, RM530. I cannot update to any recent firmware, it says that the phone is up to date.I do not understand the way this update works, some gets it some not. I think that any firmware is, or must be and improvement of the function of the phone for all I would like to update to the latest one, or at least the 081.003 which I have on different E72 and works well enough.
Obviously there are not too many still using the Nokia E72 around here. But of those having updated to firmware version 91.003 how much free mem there is after startup, i.e. with PhoNetInfo or a similar application?With 73.001 I have about 40 to 41MB with unused apps deinstalled or turned off.
I have been trying to fix following two problems from past one week by going through various posts in this forum, but nothing has helped yet. I am hoping that brains in this forum can help me fix my issues.
After update to Symbian Anna
1) OVI store is not working. I am able to open ovi store and see apps but moment I click on download.. it just hangs there.I have tried installling QT files as mentioned in the forum I download QT files from Nokia which were in .sisx format. I am not able to install them either by directly copying in phone or via Ovi suite.I am getting Error 300.
2) Google Maps is not working. I have installed it multiple times. When I click on Google Maps to open it , a blank window comes and it closes automatically.
Yesterday I wanted to update my Nokia E63, I saw there was 2 ways of Updating, 1. Over The Air, but there was no clear definition on how to do that, So I want to the other option, Nokia Ovi PC Suite. The download kept failing but it kept resuming when I tried to download the update again. After the download finished Usually you do not need the internet to install something that you already downloaded (Should Always Be Like That!!) So I thought that and while the update was installing Nokia Ovi PC Suite said something about Cannot Connect To Service, Although My Internet was PERFECT! and I tried to turn on my E63 and it would just vibrate and then turn off. I tried reviving it by leaving the battery out for 5 mins ( I also left it out for 6 hours) And when you turn it on Hold the Green Button Call And the 3 and the *. But none of that works, I wanted to send my phone to Nokia Care through Post But you need the IMEI but How can I do that?
I've backed up my phone on memory card and then updated firmware of E-71 Now the backup is not been backedup properly and can not retrieve SMS which were backed up.
my Nokia E7-00's same problem.my software is 111.040.1511tried every method 7370 7780 flashed with Nokia care suite reinstalled with Nokia suite.what can i do Nokia?with camera pro software camera has opened one time but when i pressed snap button gave me black screen then started to lag but when i tried to turn of my phone after few seconds left to turn off camera flashed.
Last day suddenly I saw that my E7 displayed "Critical update failed, removing the software."then it hangs, I had to restart my phone. After restarting I noticed that all my settings are gone. In my home screen by default all the icons, mailing and widgets are default, which was there when I bought the phone more than 6 months back. It is set to the three home screens, as if it is new phone.I cheked the menu and observe that all the apps that I downloaded are there even new Symbian anna is also there, mail settings are as it is.So what the apps/ software it was downloading without intimidating me I don't know, even I don't know till now what exactly happenned. Is it that Nokia was doing something over the Air (OTA), and which failed?
i upgraded my nokia e7 to nokia belle recently and I was very excited but after the update I found out that there no longer was a battery status showing the percentage left. I really liked the old battery status so you would know how much battery life is left. It is just a bit weird that a very good thing from the previous version is discontinued on the belle version.
I have a Nokia E71 which as I write is not responding to any of the keys. When I turn it on it boots up and then gets to the 'Set date' window, which I can't get past because it does not register me pressing 'OK'.
I think reinstalling the firmware will fix this, because before it stopped working it went through a phase of not working, and then working again, and then not.
The problem I have is that I can't select the 'PC Suite' on my phone when I plug it in because it won't let me press any keys. how I can get my computer to recognise that I have the phone connected, without having to select PC Suite on my phone?
I have been a Nokia E72 user since jan 11 and have been facing some problems with the phone. Initially the phone used to abruptly hang and would require the battery to be taken out & reinserted to start the phone. After the Firmware update the problem got reduced but now the phone hangs and automatically restarts. This is quite frequent & very irritating. I have tried the hard & soft reset but the problem still remains the same. The firmware that i am using is 054.005 / make - Malaysia.
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009 02-06-2010 RM-437 (c) Nokia E63-1 (308.06)"
i baught my new Nokia E% last week and after connecting it to my pc it made an update and after that i lost the Greek language that was inside (menu and input) what can i do (except taking it to a nokia store)
My Nokia E7 Breathing Light is NOT WORKING after Belle update. I've tried turning on and off the breathing light function under Setting>>Notification Lights however it is still not working. But the notification light is working for receiving SMS and missed calls only. Software Bersion: Belle 111.030.0609 with E7 Product Code: 059D0J2