BB Tour :: Unlocked 9630 Cannot Connect To Internet
Aug 26, 2012
Recently purchased an unlocked verizon bb 9630 tour. I have connected it to my verizon account and I have a data plan, but i cannot connect to the internet. There isnt even a browser icon on the phone. How do I set up the network? Verizon doesnt let you have a bb unless you pay for a data plan, it would be pointless to have it without internet working!
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Apr 16, 2010
I have a unlocked Blackberry Tour 9630 that I purchased off ebay. I'm using it with a generic T-mobile internet plan, (someone told me that it would work).
However, whenever I open the browser I would get this error: "Your decivce does not currently have any Browser Configration Service Book entries, Please contact your service provider to enable the Browser on your device".What does this mean, and how can I fix it?
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Apr 5, 2012
I had a Blackberry Tour 9630 (sprint) that got stolen while in Slovenia. I ordered a replacement from sprint (same Tour 9630) and they neglected to tell me that the phone must be activated before it was sent out to me. So, I receive the phone and the SIM card and spend about 3 hours on the phone with Sprint customer service trying to get BIS services to work. Voice services work just fine but BIS services don't work at all. I confirm that BIS is activated on my phone and international roaming is active, check on both.So after hours on the phone they come to the conclusion that the phone needed to be activated in the US before it was shipped out to me. I then go another route, knowing that my phone is unlocked, {SIM, network, network subnet, service provider, and corporate} all say "disabled", and try to use my Slovenian SIM card (SI MOBIL) with BIS services activated and still only voice. I even try the Slovenian SIM card in a colleague's blackberry and it works just fine.
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Oct 26, 2011
Before moving to Rwanda I purchased a BB 9630 through Sprint, my US provider. Upon arriving in Rwanda, October 7, I took the phone to MTN Rwanda. They put in a sim card and everything worked perfect: browser, emails, etc. On October 20 I quit receiving emails and could no longer access internet.
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Jan 10, 2012
Does anyone know if the BBM service on my 9630 Tour Can be unlocked?My 3 yr contract is going to end soon, and I would like to unlock BBM service to use this phone as a travel phone since I owned it.
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Sep 29, 2010
I had a 9630 that was unlocked by Verizon in January 2010. I had it unlocked so I could use my SIM Card for Vodacom in South Africa which had a blackberry contract, inclusive of Data. I was in South Africa from January to Mid-September.The phone worked perfectly until May, upon which I had occasional cut-outs of BIS. By the end of May, I had suffered 2 weeks without internet. I filed many complaints with Vodacom, and the issue was even escalated to RIM. But I never had any progress. It worked for a day, sparatically. The issue continued until I left in Mid-September. Upon arriving back in the USA, my blackberry worked perfectly on my CDMA Verizon contract,but I am planning on returning to South Africa. I would like to know what this issue was, and how it can be fixed. Vodacom and Vodaworld (a Tech World for Vodacom) could not do much, as the phone was American and, though there are many people in South Africa with the same phone, all have suffered the same problem. We also upgraded to OS 5 and reverted to the previous OS 4 to try see if it would make a difference.As a side note, I was able to use WAP browsing, which I had to pay for, but the BIS didn't work, no matter how many HRT or battery pull restarts I attempted.
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Oct 14, 2010
My friend have presented me a Verizon BB9630 unlocked that he've purchsed on e-bay in USA. I've registered BIS in local provider (MTS Russia) and now I have following problem. BIS is working only after I switch of GPRS service on my sim-card (GSM). And once GPRS is enabled BIS is not working.
Is there any solution for this problem or this phone is unable to work in Russian network in a way when GPRS Internet and BIS exist simultaneousely.
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Jun 17, 2010
I have a Unlocked Tour 9630 which I am now using with FIDO . Everything on the phone seems to work EXCEPT . CALLER ID , which is driving me nuts , not knowing whose call I missed.
80% of people calling the phone it will say "UNKNOWN CALLER" . There are only a few of my contacts that their name will appear when calling . The rest of my contacts, although I have their numbers saved in my phone will still appear as "UNKNOWN"
I've done everything from , changing around my Smart Dialing to include my area code and canada as the country code . Encryption is disabled on the phone.
The Phone was originally Set up with VERIZON .
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Jan 30, 2010
Is this possible if so how?
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Jan 21, 2010
I am having a huge issues with my e-mail/internet and text messaging capabilities with my tour plus the phone constantly shuts off. I am on my 3rd tour (2nd replacement phone). This issue started about 4-6 weeks ago w/my first tour, it was replaced then the second one started randomly shutting off, then I am now on tour #3 and am having major issues:I'm not able to get a signal to receive phone calls, text messages or e-mails and today while I was at work (same spot for the last 6 months -- haven't moved and never had an internet/signal problem before) when I got out of work I had 18 e-mails, 16 text messages, 2 missed calls and my battery was practically drained and dying (which by the way under mobile connections and mobile network if I put it on 1VEX it can never find a signal or is always searching for a signal whereas if I put it as Global it can find a signal).I got this phone because I'm an avid overseas traveler and I need a phone w/me when I leave however this is causing a lot of frustration and annoyance.I've done everything to all devices:hard pull, complete hard drive wipe, updated service books, turned mobile networks on and off, made sure I had the most up-to-date software available NOTHING works.any suggestions?
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Jun 20, 2010
ive been reading about this issue with no results, i have an unlocked bb tour from sprint i wanna use on tmobile, everything works, but it doesnt register on the network, so i can use the bbm, i sent the service books, i did everything, i have the data plan, but is still not registering, any help here?
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Jun 8, 2010
Recently got my hands on a unlocked 9630 from a Sprint buddy. Everything works browser, txt, MMS, calls, even my weather app. Just every time I try to log into Facebook, it tells me "Could not connect because a data service is not available. Please try again later. If this continues, contact your service provider for support".I came from a Tmo BB Curve so the service was already there. I re-registered on the BB network, resent the service books from the web and from my phone, did hard re-starts, went online to My Tmobile and updated the IMEI. I uninstalled the app from the phone, performed a hard reset, then reinstalled the app from the Blackberry App Store.
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Mar 21, 2010
What app is the best way to browse the internet on blackberry? Surfing the web is horrible on my Tour. I love everything about my blackberry except surfing the net. I play with my wife's iphone and the internet is night and day. I know that the internet will never be as good as the iphone, but it would be nice to surf websites a little better on the blackberry. Is there a great internet app? Regular blackberry internet app is not that great. Some would say if I want to surf the web then get an iphone, but I am addicted to my blackberry. Love the superfast email, and BBM. Does anyone really use their blackberry for surfing the internet?
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Jan 5, 2010
I was reloading the OS and at some point it DC'd or something in the final stages of the installation, and it wont reconnect now....the operating system seems to be fine, but it has none of my stuff on it, how can i get it connect to reload my data?
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Dec 24, 2011
i got a blackberry tour passed down to me and after doing the security wipe i wasnt able to access the internet,bbm,facebook. i have gone to my network provider and they couldnt fix it. the host routing table is empty and when i register it it say the message has being sent and still nothing happens.
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Jan 22, 2010
Every time I try to use an app that requires the internet, one of two messages constantly pop up, sometimes even both. I have the application permissions set to allow. One message is, "The application slacker_radio has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy." I can only click 'ok' after that. The other message is, "The application (any one of them) has requested a http connection to (whichever site it uses)" Then is has choices: 'Do not ask for http' and 'Do not ask for http to (whichever site it uses)' The second choice is checked by default. I've tried checking both and either box singely. Again, all the application permissions are set to allow for these apps. I've tried Slacker, Poynt, Scoremobile, Weatherbug, and . I didnt bother trying any other app.
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Jul 6, 2010
Just got a used bb tour off ebay and it came with out the default browser where can ii get the app
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Feb 3, 2010
I am on Telus. I upgraded through my Mac to 5.0.0.419. It ran fine and completed.however, while the phone works. I have no email and no internet connection.All my icons are there but will not connect to send. In the setup wizard it will not connect for email set up so I can not even send service books.
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Apr 7, 2010
Is anyone else on the big V not getting any internet service? I've been down all day but I haven't read anything about it.
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Jun 7, 2012
I have a blackberry tour 9630 which I bought online. I am in South Africa, so the network I am currently using is Vodacom. The phone is on Verizon network am able to activate my Blackberry Internet Services, but these however, do not work. I am unable to use the Internet or use Blackberry messanager.Vodacom says that they do not support this phone therefore dont have the settings. Is anyone able to assit me or give me advice of how to activate and have a fully functional Internet and Blackberry messenger services?
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Apr 18, 2010
I picked up a tour from telus from a friend of mine. I unlocked it and am currently using it with rogers. Ever since I have been using it my call display and internet is not working. what should I do?
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Feb 25, 2012
I have a bb data plan for my blackberry bold unlocked phone. I have tried everything with the technical support team but still can't connet to the fido internet service; they told me the problem is on RIM side.
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Jan 19, 2010
Brought my first BB yesterday,a Storm 2 as I hated my iphone - however my BB days could be numbered as first impressions are not so good !Got it unlocked through Vodaphone onto the Orange network as my Iphone contract still has 20 months to go !I cannot connect to the internet unless I am at home and connect through my wifi ?I get "This is a wifi service.Please ensure your device has an active wifi connection and try again "Is this one of many problems that I will get as i am on orange and not Voda ?Also can the memory be increased for music etc ?
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May 4, 2010
Im having troubles viewing videos from internet sites. Heres an example of what I was looking at and wont play. Tractor Videos.com Everytime I click on a video wether it be at this site or others it says error and something else. Is there something I can change or do to make this work. THanks for any help. Im new to blackberry.
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Feb 1, 2010
My internet,bbm are not working and im not receiving emails, all im able to do is text. i tried taking out the battery and then restarting it but it did not work.
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Mar 1, 2010
I Have A Verizon BlackBerry Tour And Right Now Its Bricked With Reload Software Error 552, I Have Read Where i can connect it to the PC and restore it, but the only problem is that it wont even connect to my pc,it isnt connected to desktop manager or the pc
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Oct 6, 2012
i am using a tour 9630 version model.....with airtel carrier.....i am not able to connect to my BIS services from past 3 days even thou my BIS plan is activated....i have tried all the procedures...but ders no effect even aftr wiping also.
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Mar 20, 2010
When I connect my blackberry to my computer the media card isnt showing up. Can anyone help? I wanted to add ringtones
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Jan 6, 2010
I have this error code on start up. I read the other forums and have tried safe start up (by holding the back button) does not work, tried to erase the lastest 3rd party app via bb desk top but will not connect, and tried to download BBSAK but I cant seem to download the free app, the site is not letting me register. What can I try next? Can anyone email me the BBSAK app?
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Jul 4, 2010
Which would you all prefer?
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