BB Tour 9630 :: Error Screen That Says - Reload Software 552
Feb 14, 2010
I have a MacBook and I haven't really done anything that could cause this problem. I removed the AP News program and on the next reboot, it comes up with the error screen that says Reload Software 552. I didn't back up anything because I didn't even foresee this coming. I'm reading that I have to completely reinstall the OS again, and I've also read that I can go into my Blackberry on my computer and remove the newly installed(and in this case, uninstalled) application. I'm not currently home so I can't try this but I'm wondering if anyone has other solutions. This is super weird because I had a dream I jumped into a pool with my phone last night and it broke.
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Apr 29, 2010
My boss, doenst have his "Docs to go" anymore on his blackberry. Is there a place to re-download them? We tryed wiping and taking it back to a out-of-box state, but still no docs to go.
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Jan 5, 2010
I was reloading the OS and at some point it DC'd or something in the final stages of the installation, and it wont reconnect now....the operating system seems to be fine, but it has none of my stuff on it, how can i get it connect to reload my data?
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Jan 21, 2010
I am having a huge issues with my e-mail/internet and text messaging capabilities with my tour plus the phone constantly shuts off. I am on my 3rd tour (2nd replacement phone). This issue started about 4-6 weeks ago w/my first tour, it was replaced then the second one started randomly shutting off, then I am now on tour #3 and am having major issues:I'm not able to get a signal to receive phone calls, text messages or e-mails and today while I was at work (same spot for the last 6 months -- haven't moved and never had an internet/signal problem before) when I got out of work I had 18 e-mails, 16 text messages, 2 missed calls and my battery was practically drained and dying (which by the way under mobile connections and mobile network if I put it on 1VEX it can never find a signal or is always searching for a signal whereas if I put it as Global it can find a signal).I got this phone because I'm an avid overseas traveler and I need a phone w/me when I leave however this is causing a lot of frustration and annoyance.I've done everything to all devices:hard pull, complete hard drive wipe, updated service books, turned mobile networks on and off, made sure I had the most up-to-date software available NOTHING works.any suggestions?
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Jan 23, 2010
I see a lot of publicity pics of the Tour with the bridge splash screen shown, thought I'd like it for a background pic...(My splash screen is the Verizon check from the "Verizon Zen" theme).I have a custom background pic for my Tour, several actually, but was wondering how to get the bridge pic from the "Precision Zen" theme so I could use it as a background pic..Also - Is it possible to "save" and restore a loaded ROM theme??? Like, if I had the AT&T or T-Mobile "Zen" theme, could I load it into my Verizon Tour??? And if I could find a like-minded soul who wanted to swap Tour themes (Verizon, Rogers, T-Mobile, AT&T, etc), how would I swap or add a branded theme?
Just to see the bug-eyed look on my VWZ store tech the next time I pull out my VWZ Tour and ask her a question.
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Apr 3, 2010
I'm about to lose it completely with this error. I've tried so many "fixes" but none of them work. Here's my problem:
My phone loads up and:
I get an old background I've never used
I cannot make a call
I cannot open my email
I cannot open my text
I cannot open my voicemail
I cannot open my browser
All attempts to do so freeze my phone and result in the unhappy "App Error 523" with the only option to reset.
It gets better...
Battery Pulls do nothing.
All attempts to connect to my PC result in the unhappy error.
All attempts to do a diagnosis result in the unhappy error.
I really have no idea what to do and all technical support from blackberry leads to dead ends and no result.
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Jan 31, 2010
Pioneer Tour 9630 I cannot get into the phone for any OS Version, I assume it is relatively current as the phone is less than two months old.
A battery pull did not fix the issue
The apps I loaded were google earth, a GPS Navigation system, ESPN, and weather.
All my phone will do is show a white screen with Error 503 Reset. I have tried taking the battery out and that did not work. All it get is a white screen with a little timer in the middle for 3 or 4 minutes.
It will not connect or do anything with the desktop manager. I have tried the launcher to get it connected, but to no avail.
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Nov 18, 2011
When trying to sync Outlook calendar with blackberry an error message appears: 0x80040fb3.
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May 2, 2010
My schools email server went down the other day, and now it is back up. Between the process of it going down, i was no longer revieving emails on my phone, so I deleted the account in hopes to simply re-add it and be back in business.Now that I deleted it, im not able to re-add it. Go figure. Im putting my account and password in correctly, and usually it would just load onto my phone. Say I were to restore a prior backup when the email was working, will it be all set?What the heck am i missing this time?
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Jan 18, 2010
I just noticed this today when trying to email someone to apply for a job. I send the email, and it returns with a red X and says in Message Status: Transaction error - failure at service.And now that I think about it, I haven't been receiving my emails either. Please help me out.
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Feb 8, 2010
I just updated my USCellular Tour to v5.0.0.419 from MTS Mobility, the Girlfriend's & GF's sister's VZW Tours to the Alltel v5.0.0.419.GF just sent me a BBM saying she can't save pictures to her memory card, and that its giving her an "Error 12" error.
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Feb 1, 2010
I recorded 2 25 second videos on my Tour but instead on hitting stop after I was done recording I hit the escape key. Both videos show up in my video list with the correct duration but neither play. I get a video format unsupported error.I think this method worked fine before so I don't know what gives.Anyone have any ideas on what I can do to get em workin?My os is 4.7.157 for sprint
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Jun 20, 2010
Ive searched and havent really found a good answer to my problem, but when i connect my blackberry through the USB port, my computer and DM are not finding that its connected. Ive tried re-installing DM, re-starting my computer, re-booting my phone and none of these have worked. Is there something else that I am missing?
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Apr 5, 2010
Since upating the software on my BB Tour 9630, I am often unable to click on links and web buttons in the browser (or during games like the pre-installed Texas Hold Em poker). Often I'll have to click a link/button 2 or 3 times (or I'll need to click "menu" then "open link" while the cursor is on the link). This is NOT problem with the roller ball it's the software and I never experienced this prior to the update. I've read suggestions on other boards to remove the battery for 30 seconds and then re-install it, but that hasn't help.
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Jan 3, 2010
I was searching google on the default browser on my new Tour, and can't seem to copy simple text. Is there a way to copy text in the browser? Please, let me know.
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Mar 1, 2010
I am running v5.0.0.419 on Verizon. Never had any issues until this weekend when I can suddenly not connect to any web pages. I always get the "HTTP Error 400: Bad Request" dialog. And under the details "Connection refused". Not sure what to try other than several battery pulls, etc. Again, never had any issues until a few days ago havent loaded any new apps, etc.
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Jan 25, 2010
I've searched and just been finding flame war threads about people arguing rather or not the official MTS release is the same as the leaked.BUT for us Sprint users, can anyone confirm the activation email bug is NOT happening on the new official MTS .419 release?
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Apr 18, 2010
I have been getting my emails pushed to my blackberry Tour fine for months. This morning I changed my password on my gmail account and now it will not let me receive messages on my blackberry. I deleted the account through the email settings and tried to re add it and it keeps saying username or password is invalid. It seems very odd to me.
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Jan 21, 2010
I was wondering if anybody else has had this problem.....every time I reboot my phone, I get this message "Application_net_rim_bb_phone_app(47) is not responding. I am on sprint and running .419. I can make phone calls and everything, but just curious what that error message means.
Also, I am no longer getting MMS messages with this update, everything comes through as a SMS, and I have to use that dreaded sprint picture mail to see the message. In which the message never comes out clear.....
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Feb 9, 2010
My blackberry is setup with microsoft exchange email. All was working well until I upgraded to the Blackberry Tour.
Here is my problem:
Sometimes, but not everytime, when I try to REPLY to an email I receive an error message which says that the email contains an invalid email address. I have scrolled through all the email addresses contained in the reply and can confirm that they are in fact valid email addresses.
Things I have tried:
Battery pull
Renaming my own contact name
Eliminating custom email "aliases"
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Apr 6, 2010
I upgraded my Tour (Verizon) last week to OS 5.0. Since the upgrade I have been unable to view HTML emails. The body of the email provides the text/link to the images along with a lot of text I do not understand. I don't even get the links to "get image" or "view image on a web page". I made sure the settings were correct (i.e. enable HTML email, download images automatically) and the issue persisted. Battery pull did not work, deleting and resending service books did not work. Through searches on this forum and others it appears that this is not an isolated problem.Is there a fix that I am not aware of? I am close to wiping the phone clean and going back to OS 4.7, but I like all other features that came with 5.0.
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Apr 6, 2010
I am having trouble clicking on things using the bb browser such as links after the upgrade and pages are loading in their full format sometimes instead of loading the mobile site, what's going on?
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Jul 15, 2010
I have my sound on "Loud (Active)" as I always do and then all of the sudden it stops making any sounds or chimes when I receive calls, emails, texts or facebook notifications.My calls and ect.are still coming thru, but just completely silent.I have to look at my screen to see I have a call coming thru and wait for the little red light at the top to see if I have any text messages and whatnot.Does anyone know why this could be happening?Now during the workday I will probably end up missing important phone calls and playing phone tag with people.Any help would be appreciated
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Apr 5, 2010
Is there any way to change the text messaging screen to look like the blackberry messenger screen? I have the tour and I have seen this on the storm.
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Aug 15, 2010
I am receiving error message 0x80043ade when I try to configure my Tour with the new desktop manager and my Microsoft Office 2010 Outlook. I have Windows 7 OS.
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Jul 4, 2010
Which would you all prefer?
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Jan 6, 2010
I have this error code on start up. I read the other forums and have tried safe start up (by holding the back button) does not work, tried to erase the lastest 3rd party app via bb desk top but will not connect, and tried to download BBSAK but I cant seem to download the free app, the site is not letting me register. What can I try next? Can anyone email me the BBSAK app?
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Apr 2, 2010
All of the sudden, half of my browsers are throwing this error message up that locks my phone when I use the browser icon in themes ....browsers were working fine yesterday, now half ofthem are locking the phone up all of the sudden......did a battery pull like 11 times, wiped the phone and reinstalled the latest .591 and still have the issue. The browsers I used for the last two weeks are now doing this ?
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Feb 15, 2010
The first is in the top left in between the speaker picture and the time, it says the number 1and then a line with two small circles above it at each end, like an upside down pair of glasses.The second is on the right underneath the service bars, and is a circle with 2 lines through it, one horizontal one vertical.These symbols don't appear to be in the manual. any clue what they mean?
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May 14, 2010
I have a Blackberry Tour 9630 for Sprint and I plugged it into my iMac last night to charge via USB and it was perfectly fine the whole time.When i woke up in the morn (the comp also went to sleep all night long) the phone screen was blank (black) and the red LED light was solid with no blinking. I unplugged the phone and the screen stayed blank and the light stayed on. I pressed the power button on the phone and the screen showed the little clock with rotating hands (like it was processing something) and then it went blank again and the LED light came back on.It did this 3 times before i took the battery out.I left the battery out for about 25mins and when i put it back in nothing happened at all. I pressed the power button and still nothing. The only thing that happens is when i plug it back in the comp, the solid red LED light comes back on - but still nothing on the screen.Has anyone experienced this or have any ideas for me? Did i fry the battery by leaving it plugged into a dormant comp?
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