BB Torch :: Screen And Keypad Suddenly Won't Respond
Oct 8, 2012
Suddenly my touch screen AND keyboard are not responding. It has not been exposed to moisture.
Problems started yesterday. Touch screen started working eratically, then the keyboard stopped responding.
I've done the following with no success:
1) pulled battery and rebooted (multiple times)
2) ran backup from desktop, then reloaded the current OS (was already the latest version)
3) changed batteries
4) searched support communities for other ideas
Problem is I can't type my password into the phone and it's turned off phone service so I can't get calls. Touchpad works sporadically but only moves up and down, not side to side.
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Nov 27, 2011
I am having trouble typing the letter n. When I type an email or text the letter n does not always respond. It is a fault that will not resolve itself. What do I do? The phone is not a year old yet.
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Nov 24, 2012
We've had this Torch 9800 for over a year now and now it will not respond to any screen touches. I can make a phone call by pressing the green phone button and then the number pad comes up and that works, just nothing works on the app screen when touched. Even though I've had this for over a year I'm still pretty baffled on how a lot of things work but I know something is wrong.
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May 7, 2011
I have a blackberry storm I went to sent a text today and it won't let me. the keyboard appears but when I push on a letter it won't type it. Everything else is working. Did I deactivate something.?
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Jul 18, 2011
When I try to use the keypad on My torch 9800 the screen freezes and the icons go upside down. I have reset the phone and taken the battery out many times also it has the latest upgrade installed on it. what I can do to sort it?
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Oct 6, 2011
torch 9800 keypad and touchscreen will not work and the phone is stuck in safe mode.
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Aug 9, 2012
My touch screen will not light up. However, I can see the keypad lighting up as well as the flashing light. What should I do? Is there any way to fix it? This started a few days ago....but then it appeared to fix itself. But now, the screen will not turn back on.
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Jul 3, 2012
I have a Blackberry Bold 9810 and the screen/keypad lock feature is always activating itself, even when I'm in the middle of sending a text or otherwise using the phone. Yesterday, it happened while I was talking on the phone and it cut off the call. I cannot find an option on my phone to turn this feature on/off. How can I fix this problem, because it is virtually making my phone unusable.
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Nov 10, 2012
Since around 2 weeks I have a Torch 9860. Yesterday evening, when I was not using the device the Torch suddenly stopped functioning. When I turned it on again it said it was setting up but it didn't do anything. So after a few minutes I turned it off and on again but now it didn't react at all (so screen stays black, no button lightens up etc.). I can't get it turned on again, not even when I removed the battery for a few minutes. I also tried to charge it again as I wanted to be sure the battery was charged but this doesn't work either.
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Apr 16, 2010
I'm a dedicated BB users and have been using many models over the years, but this is the first annoying problem i encounters with the 9700.i bought 2 tMo 9700 last week for me and my wife. when i got home, i updated the os of my 9700 to .586
the problem started when the battery level reach 40%. whenever i'm in a call or the bb in keypad lock mode, it suddenly shut off itself. and then i can't turned it on unless i plugged in the charger. but after it turned on, i can unplugged the charger and the bb would be normal until the battery reach 0%.
i thought i was a battery problem with my 9700, so i tried using my wife battery, and it was still the same problem coming out. so then i thought it was an OS problem, so i upgrade it to .593, and it still gave me the same problem. then i tried downgrade it to .578, and it still the same.then my guess was it was a faulty 9700. but i tried the software upgrade to my wife's BB and then she had the same problem as i am.
what's wrong with our 9700's? can anyone help us? i have been looking all over the internet but found no solution.we have the same apps installed beside add ons: ubertwitter, opera mini, google sync, googlemaps,foyage, blackcorpo theme.
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Nov 27, 2012
Can't get the torch 9800 to respond at all. Not even to turn off. Screen defaults to "Enter Password" but no screen or keyboard feature works.
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May 27, 2012
I am quite unhappy with my blackberry 9810 and with Research In Motion at the moment. I noticed my phone would suddenly go off and restart. Only a few weeks later, it wouldn't restart by itself after suddenly going off. I had to restart it whenever i noticed it was off. But it got worse, it later would not respond at all after it had gone off and it would sometimes take a whole day to start. It was then I went to the ResearchInMotion site.
Nothing specific. Only links in the help forum to crackberry.com. I read the many stories I saw like "put your battery in your palms and rub it till it gets warm" and "use a short cable to connect your device to the laptop"... I have swithced batteries to be sure it was not a battery fault. I have re-installed the OS, upgraded to 7.0 and used the Loader.exe countless times. Those worked only like 3 times after days and days of labour, many missed calls, records and events in my planner. Often, it would work for one day and then go off for two. It has not worked for 2 days now and non of these troubleshooting work again; no red light indicator when i connect it directly to the laptop using a USB cable, nothing.
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Nov 13, 2010
I am using the 9800 torch which is rom and software updated. Suddenly my touchscreen doesn't work and I have to use the joystick. The screen works for few min every day and that's all and when the slider is open it wont work no matter what...
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Aug 14, 2010
I can't get the camera to work- the camera icon does not respond when I tap it.
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Jan 5, 2015
Phone screen does not respond and always lit.
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Aug 1, 2015
My Xperia Z2's screen work perfectly fine until I need to make a call. The second i hit the person's name on the call log, the screen becomes black, eccentially shutting off and not allowing me to turn it back on until the call has ended. The only way for me to end call is to press the power button. And if I do not have the setting on to do so, the power button still does not allow me to turn on the screen.
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Now, I thought it was something wrong with the proximity censor (as in a Hardware fault, explained in the back story) until yesterday when i woke up and suddenly I could make a call with the screen on, but now the person on the other side was not recieving my Audio (but my phone mic was still working). After turning my phone off and back on, it reverted back to being able to make a call, but not being able to use the screen.
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Jul 3, 2010
Recently, I've got a brand new Xperia Z5 Green International unlocked from Amazon. It's super awesome, but there's problem with its touch screen. It doesn't respond to tap some times.
I assume it's software problem due to over heated, because every time I have this problem after restarting phone, it's solved.
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Aug 12, 2015
I purchased a Samsung galaxy S6 on June 5th. On Sunday morning it was working fine. Sunday afternoon, I tried to use it and the screen will not recognize my touch. Everything works on the phone. The screen illuminates, it rings, I can talk on the phone through my car but I cannot do anything that involves using the screen. The back button will work but that is it. Unfortunately, I have a pin code security on the phone. I took it to Sprint and they had never seen this happen before on the this phone.
1. I have tried the reset, doesn't work.
2. How to get my data, like pics, off my phone considering I cannot unlock the phone because the screen doesn't respond?
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Feb 26, 2010
i recently purchased a used HTC Touch Pro from ebay. So here the problem when the screen is off it wont respond when i press the front buttons. Only if i press the top button or open the phone will it come on.Is it designed this way or is my unit faulty.
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Apr 2, 2012
IPhone lights up, but my screen will not respond to anything.
Info:
iPhone 3G, iOS 5.1
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Apr 20, 2012
I have had my Xperia Ray since Christmas which worked fine but after a while i started to notice the screen kept failing to respond to touch. It gradually got worse but could be resolved by taking out the battery and placing back in but now it is being unresponsive for 3 days and the battery technique fails to work. I have also tried the repair software but this has failed to resolve the issue, this is extremely frustrating
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Aug 26, 2014
My iphone 5s screen doesn't respond
What can I do?
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Oct 17, 2011
I cant sync, respond to texts, receive emails, just about anything but make phone calls. Is this due to the blackberry problem I've been hearing about?
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Mar 25, 2012
My gmail will load, but then the screen does not respond to touch so I cannot open it
Info:
iPhone 4S
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May 8, 2012
My iPhone 4 (GSM version) has been freezing up lately. The keys do not respond and the screen is blank. The only way out so far has been to put the phone in DFU mode and restore in iTunes. This phone was previously locked to the AT&T network and was recently unlocked.
Info:
iPhone 4, iOS 5.1
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Jun 1, 2012
I can't scroll and my touch screen does not respond normally. Is there anything I can do?
Info:
iPhone 4, iOS 5.1.1
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Jun 18, 2012
iphone does not respond, screen remain black
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Aug 30, 2014
My husband's iPhone 4S screen is damaged and we are trying to backup/sync before it goes for repair. iTunes prompting us to "Respond with iPhone to allow access", but we can't do this because the screen is damaged and there is no prompt to Trust this Computer on the phone screen. Is there any way to back up the phone without actually using the disabled screen?
Info:
iPhone 4S
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Oct 21, 2011
The buttons work its just when I try to use the screen, it doesn't respond. how do i fix it?
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Dec 18, 2011
Last couple a days I'm having problems with angry birds on my E6! The touch screen doesn't respond! Has anybody have the same problem!? Have some suggestions what to do?
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Jan 22, 2011
When I charge my N8, the touch screen function stops working. If I have a video playing, it continues to play, I can change the volume and the home/menu key works, but touching the screen has no effect until I unplug the charging cable.
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