BB Torch :: It Froze When Updating?
Aug 1, 2012
Was checking my settings when I realized I need two updates choose the first one now when it was backing up my stuff it froze at 11% and wont move. tried taking battery out but just goes back to same screen?
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Sep 13, 2011
Now its white screen only
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Apr 4, 2012
My Iphone 3GS froze today whilst updating, the home button doesnt work either. When plugged into itunes phone lights up telling me to plug it in, itunes doesnt recgonise it either sleep button broken
Info:
iPhone 3GS,
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Jun 5, 2012
my iphone is froze in updating point?i cant do any thing nothing will work!
Info:
iPhone 4, iOS 5.1.1
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Apr 8, 2011
I tried updating my software and it just froze during the process at 13%. i tried taking out the battery and putting it back in back but it just restart the update. What can i do to fix this or to at least speed up the update. my battery is currently out my phone
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Sep 9, 2014
My iphone froze while updating the software iOS7.1.2. I cannot turn off. It was installing and stayed only with the apple and a line halfway. What can I do?
Internet was working well and it initiated without problem.
Info:
iPhone 5, iOS 7.1.1, was installing 7.1.2
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Sep 19, 2011
my phone froze on the reboot screen the other day and now its not turning on at all..i hooked it up to my computer to charge and i dont know what happened after that, it turned off and got as far as the reboot screen..
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Apr 29, 2010
Reboot froze last night, removed battery umteen times will not fix. BB RIM support spent 5 hrs today went to tier 2 and they could not get phone to load correctly. Reboot still freezes 3/4 of the way through.
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Dec 10, 2011
I have two BB connected to my Mac, switching from 9800 to 9860. In the mid process, it just froze. After a while, i decided to hit STOP button, now it is just having a rolling bar saying restoring and do not disconnect, and have been for the past 10 minutes. What should I do?
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Jul 10, 2012
I had an message to say that update 7.10 was now available and decidede to update, I followed the procedure, the update then froze at the point updating your device! I cannot get past that point and the phone is now unusable!
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Nov 29, 2012
My phone has been stuck for over 24 hours in the Backing Up Your Data screen. The Overall Backup Progress is stuck at 12%. I have hooked up to computer and tried to do update from website but it gets stuck at 12% also.
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Dec 29, 2011
my phone is frozen on 16% on the software updates on my phone. I have tried taking out the battery and turning my phone on and off and nothing has worked it is still frozen.
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Mar 16, 2012
Just update my phone to 7.1 os, after the update when it restarted my phone just froze into white screen and not functional anymore. Tried taking out battery, sim, media card and put them one by one and still doing the same thing. I noticed when it turn on before it goes to white screen, a message saying "linking java" for a quick second then goes back to white screen for a long period of time and i can't use it anymore. i already contacted my service provider about this and they're taking so long to respond to me. I don't want to send it for repair again since I alreay sent it 3 wks ago for a repair from my provider due to built in media errors.
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Dec 25, 2011
mobile security with my phone and downloaded that. However, after downloading the security the screen froze, so I switched the phone off and back on a number of times. The phone willn turn on and I can unlock it, so the screen and keypad and all the keys are working, as I am able to enter my password, however I cannot do anything else and my screen will not respond, nor will any of the buttons, only the off/on butto
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Apr 30, 2010
My phone always freezes. I get that hour glass and it doesnt go away for a while. I though updating the software would help so I just tried to. Towards the end, my phone froze. it froze about 20 minutes ago and is still frozen. I dont know what to do. UGHHH i cant call support cause my blackberry is my only phone.
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Apr 24, 2012
Im currently running 7.0 bundle 1465 on my 9810 and my device gives me excellent service. As soon as i updated to the new 7.1 version the response time became much slower. Like the device is freezing a bit. Is this normal and will the new OS run smooth again?
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Dec 8, 2010
i would like to know if there is a way to update apps all in the one go, because i hate having to update each app at once and having to reboot the handset everytime an app is updated...
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Aug 20, 2011
I just updated BB6 and lost much valuable data on sever apps I use for tracking my medical informaiton. For a diabetic loosing my glucose records is dangerous. I use Glucose Tracker and now not only is the data gone but I must buy the pass code again. The same goes for tracking my weight and my blood pressure. If I had known I might lose that data I could have made provisions or not have updated the system.
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Jun 6, 2012
I just updated my blackberry and I forgot to make a backup file of everything. So I lost everything memo and contacts. Is there any way I could get my information back?
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Nov 22, 2011
Hi,
My status update is not reflecting in my BBM Contacts phone. I have reinstalled BBM, pulled out battery.
Does anyone knows how to resolve it?
Rgds
Nik
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Oct 4, 2012
I have a problem and have two new updates a Microsoft apps update and social but when I update , the update fails.
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Jul 19, 2011
My Torch has been wirelessly updating the OS for 8.5 hours. The screen shows:
Software Updates
Restoring Your Data
BlackBerry Messenger 0%
Overall Restore Progess 37%
Is my phone frozen?
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Mar 18, 2012
I was updating my Blackberry device software and after the update had finished was prompted to restart my system and the phone but my phone has since refused to come on. it keeps showing 'App Error 200' reset
The issue is that my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.When I select the reset option, the above mentioned process just repeats itself.
My Blackberry desktop application does not even recognise up my phone once it is plugged in again.
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Dec 31, 2011
Just updated App World, and now it's gone. I've rebooted twice...still nothing. Even using the global search, it's not there.
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Feb 22, 2012
I get this error while update is downloading module 739
An error has occured while downloading software for your device. verify your internet connection or try again later, if the problem persists
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Jul 3, 2012
I just installed the latest os 6 version software for my torch 9800 but I dun have any languages except for the english installed with that I am a blogger and I can't spend a lot of time without writing
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Apr 22, 2012
I have lost ALL the aural tones from my BB Torch since updating. I have rebooted several times with no success?
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Dec 12, 2012
I recently updated my blackberry messenger and it stopped working. Then I removed it from the phone through the desktop application. Now whenever I try to install it, the blackberry app world says it is already installed.
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Sep 14, 2011
Yesterday night, i updated my OS in my Torch 9800, it goes in 4 steps
1* backup
2* download
3* install
4* restore
During 4th step (restore), my PC has frozen, half my data is not restored... i miss more than 200 contacts (and other stuffs).Do you know where the BB Software does the backup and store the backup file ? There should be a way to get the backup files to restore at least my contacts but how ?
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Aug 7, 2011
My torch just shows a black screen after I started the OS update. It has been like that for 2 days.
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May 17, 2011
Every time I try to update my device software it backs up Ok and the gives me the following message: An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists. I have an internet connection through my desktop. Does it need to connect through my Blackberry device or does my desktop connection suffice.
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